Air Experts Heating & Cooling

They were good. It was a positive experience and I'm happy with what they did.

It was great. The price was awesome. They are very professional, very knowledgeable, and friendly. I really like them.

Their service man did a very thorough job. He went through explaining everything as well.

They were awesome. They responded quickly to my questions and requests. I asked for different options, including possibly replacing the entire system. Someone came out to check out my current system, and based on my budget, recommended many replacement options. They allowed me some time to make my decision and when I finally emailed them, they came out within two days and replaced the compressor in no time. I will definitely come back to them!

Very polite and conscientious workers. Provided excellent service.

Recommended APCO air purifier . I thought it was pricey -over $900.

Went well. The technician arrived when scheduled, was pleasant and professional. After another experience with an Angie's List hire, I was pleased that the technician did not try to upsell me or provide me with a list of items that needed to be done. He did a great job and I would definitely hire again. At least if it is the same technician. The only blemish would be the lack of attempts to contact me after purchase (one attempt). A couple months after my purchase I called them to schedule. Not huge but would they have let my timeline expire without another contact attempt? Don't know but I do know the service I received was excellent.

The problem was identified in short order but a second service call was required because the necessary part was not in stock and had to be ordered.

They were on time and professional. I had noticed an odor coming from unit and the service person checked and recommended a solution, which I accepted.

From start to finish, it was a fantastic experience. The team that came in to replace the HVAC system were really friendly, knowledgeable, and professional. They kept my house clean while they worked. They also kept me up to speed with their progress and were happy to give detailed explanations with questions that I had.

They were punctual, responsive and they don't try to rip you off.

After finding blown capacitor and malfunctioning relay, HVAC was also diagnosed with "open winding" on a compressor and problem with heating elements/coils. I was recommended a replacement, for which I was quoted $7k-7.5k. The blown capacitor and malfunctioning relay (cost around $40) were replaced and everything started to work! BTW, there were no any kind of open winding at all. I am outraged by such dishonesty and unprofessionalism!!!!

The workers arrived when scheduled and finished late afternoon. There was minimal disruption and they cleaned up all the debris from the old system. The new system (a Lennox) has been working great. Note: the price I paid doesn't include a Duke Energy credit or a manufacturer incentive.

Installation of a new furnace went smoothly. The workers were professional, the installation was verified by a manager, and a couple of cosmetic changes were made with no hesitation. Very well done. A follow-up call was made later to ensure we were satisfied.

great job, on time and professional

Very well, with the addition of good advice.

The appointment was scheduled for the next day and the technician was on time and quickly diagnosed the issue. He then let me know what my options were so I could decide how to proceed. Overall very happy.

Good work, very thorough and professional

Air Experts was recommended by a friend, and after seeing reviews on Angie's List, I got an estimate from them and a couple other services. Patrick was my sales rep. He arrived on time, explained everything in simple terms for me as a first-time buyer, and I felt no pressure or rush. I received a competitive price. He offered next day install which was unexpected and worked out just right with my hectic work schedule. Installers, Sean and Robert, arrived on time the following day, worked non-stop to be completed in less than 4 hours. They were careful to protect floors and carpets, explained the new wifi thermostat, tested the new unit, answered all questions. Very pleasant and approachable guys. Customer service was excellent. I like dealing with companies that have been in business for over 20 years. That tells me something. I was pleased.

It was fine. I didn't spend more than the cost of the deal. They were prompt. The came quickly after the deal was put in. They did try to upsell me on a new system. The work turned out fine. Actually what it ended up being, the diagnosis on my heat pump was wrong. They said the fan motor was going back but it was just a capacitor that I fixed myself. They checked it and said the function was not good and they thought it was the fan motor. It turned out to not be the case, so they were wrong. Dealing with them was fine though. Their price was fine. The deal was a good deal to come out and check it.

I have a service agreement with them. I get a different service man each time. We had them put in our air conditioning system, and we found them when we were getting bids.

Well done with a thorough explanation of system health.

The folks at Air Experts were diligent about getting the job done and the follow up work required. Their prices are better than some of the other local hvac specialists. They were friendly and good about returning calls. It's been about a year since my new system was installed and I'm going to go ahead and purchase the maintenance agreement so I guess that's a good sign. I did have to call several times to get the last of my rebates but I finally did receive it. I would use them again which is the best sign of satisfaction there is.

Technicians who installed the unit were punctual and very nice. Unfortunately, the unit failed mechanical inspection once and failed electrical inspection twice. Also, a good bit of trash/debris was left around the outside work site and the outside unit was not situated properly on the new square plastic base. We alerted the company and they sent someone out to fix the problem. This required several afternoons away from work. In the end, we were pleased with the outcome, but the process was a bit longer than expected.

Very pleased with the quality of service provided. Called early morning with a concern that my unit may not be heating properly. Spoke with Melissa, who was so professional and courteous and responsive to my needs. She was able to schedule an appointment the exact same day of my call which was so impressive! Received a follow up call later to let me know my technician, Marvin, was on his way. Upon arrival, Marvin was wonderful - very professional and courteous. Went right to work checking the unit and performing the necessary diagnostics. He took the time to explain to me what he was doing and went the extra mile to make certain my thermostat was working properly. Marvin was clearly an expert at his job and I appreciated so much his responsiveness and superior service. I was very pleased with the quality of the work and service provided and will look to Air Experts for all my HVAC needs - I encourage others to do the same. You will not be disappointed! Thanks Air Experts! Job well done!