Response from Air Experts Heating & Cooling
We appreciate our customers feedback and are absolutely dedicated to delivering more than what they could possible expect. When I saw this review I was stunned and stopped in my tracks. I immediately dropped everything and looked into every detail of this service call. Fact, the customer purchased our big deal special which is a financial loss for our company but we are happy to offer it because it brings us customers for life. This customer had 29 year old systems that needed a minimum of $4000 in repairs done and that repair would probably not have lasted long, they really needed to be replaced. These old systems are less than half as efficient as the new systems that are out today. When these systems were installed Ronald Reagan was our President. Our top notch technician was ethical and honest and did exactly what any one would want, told the customer the truth and explained that they were to old to spend good money on. As a matter of fact when I read the report I was proud to have him as one of our many long term employees This rating is one of those that proves that even when you do everything right you can not please everybody. The company that this member got after we were honest for a second opinion was one of the many companies that make using Angie's list a must when shopping for the right company. I can guarantee that you will not find the other company rated anywhere near the top of Angie's List. It is probably a company that does not care weather the customer is throwing away money and just wanted to make a quick buck. Our over all rating is currently the highest of any company with over 50 reviews in the state of North Carolina. Thank you Angie's list members for helping Air Experts become the #1 rated company in the entire state. We are committed to doing all we can to fix a system but there is a point when keeping them alive is not a viable option and its time to pull the plug. It is an comfort system, not grandma.