123 APPLIANCE REPAIR

Appliance Repair, Appliance Repair - Small, Electrical

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

When you call 123 Appliance Repair, you will experience service from the most professional and skilled technicians in the industry. We offer top-of-the-line customer service for all appliance repair. LICENSE #139676.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

APPLIANCE REPAIR AND SERVICES, REFRIGERATORS, WASHERS, DRYERS, ICEMAKERS, RANGES, STOVES, WALL OVENS, MICROWAVES, & DISHWASHERS.

Services we don't offer

Wine Coolers, Beer Chillers, Commercial appliances, Mixers, Blenders, Cloth Irons, AC Units (Heating & Air), Westinghouse, Bacor, Sub Zero, Bosch, Thermador, Fisher and Paykel No warranty work direct with Warranty Companies, Plumbing

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.81,402 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
5%
3
1%
2
1%
1
4%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.8

Filter reviews by category

Showing 151-175 of 1402 reviews

DON & BARB N.
01/2019
5.0
appliance repair
  + -1 more
James was easy to work with and was professional and responsible!
Description of Work: Fixed electric stove and ice maker

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sam W.
01/2019
5.0
appliance repair
  + -1 more
Submitted an online description of the problem. Sprayer arm had fallen off mounting. Technician called within 24 hours (note, submitted online evening of January 1), and as I described the problem, he told me that it was not worth a service call, as dishwasher would probably work fine without it (arm was for top spray) and service call would be expensive for magnitude of the problem. Also told me I could probably just pop it back in myself, which I did, based on his description. I really appreciate service companies that do not force a service call and are willing to help over the phone at no cost. Would definitely call them again for future problems.
Description of Work: Dishwasher broken

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kevin W.
12/2018
5.0
appliance repair
  + -1 more
Decided against the repair because it wasn't worth it to fix it. The tech was honestly and trustworthy.
Description of Work: Washer machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeffrey S.
12/2018
5.0
appliance repair
  + -1 more
Very responsive company. However, we decided to buy a new machine. If you need a fast, polite and knowledgeable company, this is the one.
Description of Work: Repairs to a washing machine

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John O.
12/2018
3.0
appliance repair
  + -1 more
Sorry both needed repair and I cannot remember which appliance needed repair but 123 Appliance had a nice coupon on Angie's list so I subscribed to it but only latter to find out they did not service either the GE or Frigidaire appliance and had to call another repair company.
Description of Work: I needed my GE microwave or my Frigidaire washer repaired

Rating CategoryRating out of 5
value
5.0

Yes, I recommend this pro

Kenneth G.
12/2018
5.0
appliance repair
  + -1 more
Dean is a miracle worker!!! My washing machine is very old but he took the time to diagnose the problems and repair everything. The old girl is working like a charm and I could not be happier with the results. Dean was kind, professional, called before his visit, came on time, cleaned up when he finished and told me if I have any problems, simply call back. I would highly recommend Dean and 123 Appliance Repair. If ever I'm having issues with other appliances in the future, I would not hesitate to call them for help.
Description of Work: Repaired a top load washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Keith A.
12/2018
5.0
appliance repair
  + -1 more
Very smoothly. They quoted a competitive price, showed up exactly on time and charged the price quoted. The technician "James' was very professional and did an excellent job.
Description of Work: washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$307

Kevin D.
12/2018
5.0
appliance repair
  + -1 more
This was much better than I expected. Apparently a switch failed. They were able to quickly replace it. We were back to cleaning dishes almost immediately. I've used this business
Description of Work: My dishwasher quit working in the middle of a wash so I was expecting the worst.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Jim M.
12/2018
5.0
appliance repair
  + -1 more
Great, he knew what he was doing, showed up on time, pricing was as advertized
Description of Work: Viking oven repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kristin J.
11/2018
5.0
appliance repair
  + -1 more
I submitted the request on Friday night and they called on Saturday morning to tell me the technician would call shortly to schedule repair. I didn't hear from the technician so I had to call them back and got it scheduled for Monday (hence, the B on responsiveness). On Monday, they were to be there between say 3-5 but didn't show up until 5:30 or call to say running late. (hence, the C on punctuality). I understand that things come up but, with cell phones and texting, there is really no reason not to communicate delays. I do appreciate them responding to my inquiry on a Saturday and think they tried hard to have prompt scheduling and communication but just need to tweak it a bit. Technician was cool and he got the job done promptly.
Description of Work: Diagnose and repair washer

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro

michael H.
11/2018
5.0
appliance repair
  + -1 more
Great service, not only did he fix it, but explained to me the issue.
Description of Work: Troubleshooting my broken dryer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Dick D.
11/2018
5.0
appliance repair
  + -1 more
Got a quick call back from ABC and they diagnosed my issue over the phone. VERY helpful and noted the manufacturer should cover cost and would need to replace compresssor. Exceptionally professional and helpful!! Will use in future.
Description of Work: No work was performed as frig was under warranty and mfger replaced

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Suzanne T.
11/2018
5.0
small appliance repair
  + -1 more
It went very well. James showed up on time. Immediately knew what the problem was and fixed it then! I have used 123 Appliance for many years and have always been very satisfied!
Description of Work: heating element for dryer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Harry M.
11/2018
5.0
appliance repair, electrician
  + 0 more
Had to come twice. The door locked and I couldn't wet clothes out. He opened the door and came back with the part to fix it.
Description of Work: Repaired washing machine

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ruth M.
11/2018
5.0
appliance repair
  + -1 more
Fast and professional. Ordered the part needed based on an initial consultation phone call saving me the cost of the in person consult and getting the job done faster. Recommend!
Description of Work: Fixed my washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Gloria G.
11/2018
5.0
appliance repair
  + -1 more
Our repair technician came out just a few hours after I called. He repaired the dryer quickly and cleaned up thoroughly. He was very nice. He even took pictures of us in our Halloween costumes!
Description of Work: Heating element for my dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

GLENN A.
11/2018
5.0
appliance repair
  + -1 more
Our refrigerator is over 20 years old. 123 Appliance came out and put in a new ice maker motor last year and it has been working great ( see review ). Last month we noticed water in the drip tray below the door ice dispenser . We called and they thought they found the problem....the "flap door" was so old they thought condensation was leaking from that area. They ordered the part and installed it a day or two later. It turned out we had a bigger problem....the leak was coming from a sealed unit in the door. The refrigerator was so old no replacement parts or even new door were available. Bottom line is we needed a new fridge. BUT ! 123 Appliance refunded all our money except one service call charge since they could not get parts to fix it ! That is great customer service !!!!
Description of Work: Leak from door ice dispenser

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$62

Gary W.
11/2018
5.0
appliance repair
  + -1 more
I have used them on three occasions for different appliance repairs. They consistently provide great service at a fair price. Very responsive and professional. I would not hesitate to recommend them.
Description of Work: Refrigerator and oven

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Amber C.
11/2018
1.0
appliance repair
  + -1 more
Got a call from a guy saying they don’t come down to where we live. It’s only 45 min away but apparently it is “way too far.” Baloney. I’m in Pineville at least once a week. It isn’t far. I guess this company is doing well enough that they don’t need work.
Description of Work: Requested estimate to repair dryer

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Jim D.
11/2018
5.0
appliance repair
  + -1 more
The company called ahead a day ahead of time to confirm the schedule, then James called 30 minutes ahead to confirm. James showed up on time, he was friendly and professional, and he repaired both items quickly. The invoicing was straightforward, and our appliances work again! I would highly recommend 123 Appliance Repair (and James Smith in particular!) and would definitely use them again.
Description of Work: Repair of an oven (cleaning cycle) and washer (intermittent leak)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Stacey H.
11/2018
5.0
appliance repair
  + -1 more
The work was done quickly and well. The gentleman who fixed it was prompt, professional and knew exactly what needed to be fixed. No more noises:) The only complaint I have is regarding the person answering the phone/scheduling appointments. He was very unprofessional and what should’ve been a quick phone call, seemed to take forever with lots of repeating the information.
Description of Work: Dryer was making loud noises

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Betsy H.
11/2018
5.0
appliance repair
  + -1 more
Fixed in timely fashion. Was thorough in checking equipment. Pricing is very high and set which offers no flexibility to service person who is actually performing the job.
Description of Work: Dryer vent was disconnected - poorly installed by Plaza Appliance Mart.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$214.5

Lara H.
11/2018
5.0
appliance repair, electrician, plumbing, small appliance repair
  + 2 more
Great! Last minute request was handled and done very well!
Description of Work: Stove, dishwasher and disposal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Libby N.
11/2018
5.0
appliance repair
  + -1 more
It went very well and the repairs were made.
Description of Work: refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Randy P.
11/2018
1.0
appliance repair
  + -1 more
Our Matag refrigerator quit cooling and when we checked further the bottom drawer freezer was completely thawed. I went to my trusted Angie’s list and looked at the top rated company “123 appliance repair “ . They do not take phone calls, which I didn’t like ! You must fill out a form on their website. while waiting for a call back I called several others down the list and they all had a fee to come out but said that fee would not be charged if I had e work done. I received a call within 15 minutes from James who said I’m close by and I’ll push back my next call and come by your place first since I’m so close by. I ask how much the charge was to come out and James said $60.00. Now the other companies that I called said that trip charge would go away if I had the work performed and I thought that was a fair deal. Once James arrived we went inside to check out the fridge, James said I’ll check out the relay first and see if that’s the problem, if it’s not the relay then it’s the compressor and that’s a lot more expensive. He pulled the relay off and said I’ll go to the truck and see if I have this one. I ask how much this would cost and he said the relay would be $ 185.00 and the compressor would be about $700.00. . After he plugged in the relay the compressor started right up. Now it’s time for the bill . I’m a combat veteran and ask if there was a military discount and he said “ sure I’ll give you $ 10.00 off for a military discount. Doesn’t seem like much for almost 2 years in Vietnam, most businesses now give us 10 %. Either way the bill cam out to $ 202.25 to replace the relay which I’m sure if I google it is not more than $ 30.00 and 20 or 30 minutes to install it. My real rub here is that he charged me the $60.00 trip charge where other companies said they would charge , if I had the work done. I feel this was excessive and over charge . I will never use this company again and I am disappointed that Angie’s list would promote this kind of gouging to seniors and combat vets. If I can’t rely on Angie’s list for safe referrals to protect us , maybe I should drop my membership with her and switch to another referral website.
Description of Work: Refridgerator quit cooling

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$200

Response from 123 APPLIANCE REPAIR
Mr. [Member Name Removed] we are saddened that you feel this way. First I want to say thank you for your service to our country. We have utmost respect for the sacrifice you made. It was amazing that the tech could get to you in 15 minutes. We have cut our response time from an 60 minutes to 15 minutes by implementing the online form Trouble Ticket Fast Quote Form. In most cases you will speak to someone in the office but sometimes we are backed up on calls and customers don't want to talk or hold on the line while we process the previous customer. Most customers are very busy and demand faster ways to hear from a technician. It takes 30 seconds to fill out the form and you hear back from a technician within 3-5 minutes on average from your form submission. That's the way the industry is headed. Companies are moving from brick & mortar heavily staffed offices to emails and text messages directly with a technician up front to service customers faster in the home. Second, a lot of companies tell you they are giving you the $60 as a discount but its an old trick to get in the door. The average cost of replacing that part is $200. What some do is charge it back to you hidden as another fee, they are going to get that $200 one way or another because that is the average cost of the repair. North Carolina now taxes not only the part but now the labor as well. We stand by our technician and we think he went above and beyond to get there in record time and give you a discount and fixed the appliance in one trip. There is not enough profit margin to give you a $60 discount considering the cost of good sold, overhead, parts, labor, fuel, taxes etc. We are one of the few companies in Charlotte that does not play that trip fee refund game and we are clear about that upfront and we will not change to compete with other companies because we know its dishonest. We hope our response not only heals how you feel but clarify our position for you and other customers reading our feedback as well. We hope you have a change of heart.

Contact information

11021 Downs Rd STE C, Pineville, NC 28134

https://www.123appliancerepair.com

Service hours

Sunday:
7:00 AM - 8:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 8:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Electrical

FAQ

123 APPLIANCE REPAIR is currently rated 4.8 overall out of 5.

Sunday: 7:00 AM - 8:00 PM

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 7:00 AM - 8:00 PM

123 APPLIANCE REPAIR accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, 123 APPLIANCE REPAIR does not offer free project estimates.
Yes, 123 APPLIANCE REPAIR offers eco-friendly accreditations.
No, 123 APPLIANCE REPAIR does not offer a senior discount.
Yes, 123 APPLIANCE REPAIR offers emergency services.
Yes, 123 APPLIANCE REPAIR offers warranties.
123 APPLIANCE REPAIR offers the following services: APPLIANCE REPAIR AND SERVICES, REFRIGERATORS, WASHERS, DRYERS, ICEMAKERS, RANGES, STOVES, WALL OVENS, MICROWAVES, & DISHWASHERS.
Wine Coolers, Beer Chillers, Commercial appliances, Mixers, Blenders, Cloth Irons, AC Units (Heating & Air), Westinghouse, Bacor, Sub Zero, Bosch, Thermador, Fisher and Paykel No warranty work direct with Warranty Companies, Plumbing

Contact information

11021 Downs Rd STE C, Pineville, NC 28134

https://www.123appliancerepair.com

Service hours

Sunday:
7:00 AM - 8:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 8:00 PM