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Alpha & Omega Carpet Care, LLC

Carpet Cleaning, Dryer Vent Cleaning, Upholstery Cleaning,

About us

Alpha and Omega Carpet Care is a company geared to offering a great service at a price that's not going to break the bank. We also offer the convenience of many pay options: we accept all Visa, Master Card and Discover credit & debit cards as well as cash.

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

Air Duct Cleaning. Carpet Cleaning. Dryer Vent Cleaning. Mattresses. Stucco. Upholstery Cleaning.

Services we don't offer

Tile & Grout Cleaning & Carpet Installation & Repair.

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Discover
MasterCard
Visa

Photos of past projects

Reviews

4.573 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
8%
3
5%
2
4%
1
11%


Rating CategoryRating out of 5
quality
4.5
value
4.6
professionalism
4.6
responsiveness
4.5
punctuality
4.6
Showing 51-73 of 73 reviews

Maureen H.
11/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Alpha & Omega Carpet Cleaners did a wonderful job of cleaning our carpets and removing spots. The owner appeared to be very proud of his work, and he definitely should be. Yes - I will ask firm to clean the carpets on our second floor.
Rating CategoryRating out of 5
Yes, I recommend this pro

Shiann W.
10/2015
4.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$150

Claire N.
10/2015
2.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
3.0


Marissa H.
10/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$160

Susan C.
10/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: cLEANED RUGS REMOVED STAINS ADDED STAIN REPELLANT

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$75

Edward S.
09/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They did a great job - everything went smoothly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

Joyce J.
07/2015
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Shampooed carpets. It went well.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Vanessa C.
07/2015
5.0
carpet cleaners, dryer vent cleaning
  + 0 more
He did an excellent job.
Description of Work: He cleaned my carpet and installed dryer duct installation.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$368

Melody S.
06/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I purchased the Angie's list deal for two rooms and one hallway and added a staircase in addition. Provider was responsive and honored pricing quoted.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Vincent H.
06/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: The service called in advance to let me know they were to arrive to do carpet cleaning. When they arrived, they fully explained the service in detail and did just what was promised. I'd use this service again/

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

John T.
05/2015
5.0
carpet cleaners, dryer vent cleaning
  + 0 more
unknown
Description of Work: Clean the dryer vent

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$70

Donna S.
05/2015
1.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Diana D.
04/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: The owner of Alpha n Omega werevery trustworthy reliable and dependable he did my recliner my bedroom carpeting my staircase which was two landings my dining room and my den carpeting he also did six kitchen chairs andhe is going to come back and do my den sofa and still charge me his sale price I also had the pleasure of meeting his wifeI invited her inside to wait for him they are very lovely couple and very good business people

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$279

Seve B.
04/2015
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned and Scotch Guarded all of our downstairs rugs and our stairs. The owner of the company did all trhe work himself. He was diligent in his work and did a nice job cleaning our rugs. He was alsso friendly and personable.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

carol E.
03/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I am scheduled for the end of March. I have used this company before and yes, I would recommend them.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Alpha & Omega Carpet Care, LLC
Thank you for trusting Alpha & Omega Carpet Care, LLC for your next cleaning..Another repeat customer. Satisfaction guaranteed.

Andrew S.
02/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: they deep-cleaned one bedroom carpet, regular cleaned another, and scotchguarded both. It went well, the only issue was they were unable to completely get rid of the stains on the outside edge of the more soiled carpet, although it looked much better than before.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Alpha & Omega Carpet Care, LLC
Thank you for your time and your business!! Alpha & Omega Carpet Care, LLC is customer oriented and strives for customer satisfaction. We appreciate your A rating of our company.

Cheryl B.
01/2015
4.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Alpha & Omega Carpet Care, LLC
Unfortunately, we didn't service this customer. Customer stated "She did not write review".

Michael H.
01/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: They did an excellent job however the owner informed me due to pet stains an additional $110.00 fee would apply pretty much doubling the cost and really losing any deal as I initially had expected.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from Alpha & Omega Carpet Care, LLC
Thank you for the great review!!! Along with the deal you purchased (basic deal) we also offer additional services. These services are our recommendation only; you are not obligated to purchase. In your particular situation you purchased 2 additional services beyond the Angie's List deal. Alpha & Omega Carpet Care, LLC. appreciates your business. Looking forward to servicing your carpet again!!!

Susan C.
01/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Very pleasant couple came to clean the carpet. They offered additional services which I did not want to buy and in the end, did not need.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Alpha & Omega Carpet Care, LLC
Thank you so very much for the great review!!! Looking forward to doing business with you once again. It was a pleasure :)

Barbara R.
12/2014
2.0
carpet cleaners
  + -1 more
unknown
Description of Work: The equipment was rudimentary but they worked hard to get it up and down the stairs. The rugs looked fine immediately after they finished. It took much longer than anticipated for them to dry. When they did, there were several areas that had ugly brown stains from (leakage?) . I assume it was from equipment failure. I had paid extra for sanitizing so I was very disappointed.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$299

Response from Alpha & Omega Carpet Care, LLC
Alpha & Omega Carpet Care, LLC strives for excellence. Every job we do is done to perfection. Prior to leaving a customers home we ask if there are any questions or concerns at which time we will address it. Nothing was said and contract signed. Subsequently, days later brown spots appeared. Brown spots occur naturally not from "rudimentary equipment" or "equipment leakage". This occurrence forms especially with older carpet. This particular carpet was over 20 years old. Dirt is on the backing of the carpet through wicking it travels to the surface forming brown spots. The customer never gave us a chance to correct the situation. It is a simple process to correct. This customer demanded some of their money back and also tried to use the review as a threat. You have to allow the company to make a situation right. This process was never made available to us. Alpha & Omega Carpet Care, LLC is customer friendly and strives for customer satisfaction. Carpet cleaning is a process and we are knowledgeable and experienced to get the job done. We have plenty of great reviews on Angie's List and repeat business. Our reviews speak volumes.

Lois C.
09/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned carpets, removed stains, deoderized, Scotch guarded

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

H A.
09/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Great service. Ed and his assistant were punctual, courteous and professional and did an outstanding job cleaning my condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Diane H.
01/2013
5.0
upholstery cleaning
  + -1 more
As above.
Description of Work: Dust Busters have cleaned several pieces of upholstery for me in the past and I was quite satisfied with their professionalism and quality of their work. All pieces are antiques and with fine fabrics, however, they did an exceptional job. This time they cleaned, sanitized and Scotch Guarded two pieces I am selling. Would recommend their work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175
    • 1
    • 2
    • 3(current)

Contact information

40596 Barnhardt Rd, New London, NC 28127


Service hours

Sunday:
Closed
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 8:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Dryer Vent Cleaning,
Upholstery Cleaning,
Stucco,
Mattresses,
Air Duct Cleaning

FAQ

Alpha & Omega Carpet Care, LLC is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 7:00 AM - 8:00 PM

Alpha & Omega Carpet Care, LLC accepts the following forms of payment: Discover,MasterCard,Visa
No, Alpha & Omega Carpet Care, LLC does not offer free project estimates.
Yes, Alpha & Omega Carpet Care, LLC offers eco-friendly accreditations.
Yes, Alpha & Omega Carpet Care, LLC offers a 10% senior discount.
Yes, Alpha & Omega Carpet Care, LLC offers emergency services.
No, Alpha & Omega Carpet Care, LLC does not offer warranties.
Alpha & Omega Carpet Care, LLC offers the following services: Air Duct Cleaning. Carpet Cleaning. Dryer Vent Cleaning. Mattresses. Stucco. Upholstery Cleaning.
Tile & Grout Cleaning & Carpet Installation & Repair.

Contact information

40596 Barnhardt Rd, New London, NC 28127


Service hours

Sunday:
Closed
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 8:00 PM