A Step Above Handyman Services LLC

They were supposed to call me within 48 hours, but I never heard from them. I called them back, left a message, and I’ve never heard anything from them.

Two people came out to clean my gutters. There were a few things that I thought they were going to that they didn't but it was very minor. They were supposed to inspect my roof, but they did not. They cleaned everything they were supposed to. When I bought the Big Deal, I had requested an early date but I later decided to move it to a later date and they were fine with that. They showed up when they were supposed to, they cleaned up their mess and didn't leave anything behind.

I contacted Howard and Sons on a Sunday and was called right back. They were able to schedule the appointment that afternoon which meant I didn't need to take time off from work, a super bonus. The workmen were very professional and eagerly went about their work. We have a tall house but that did not deter them, handled it beautifully. They were meticulous in their work and clean-up. I couldn't be happier and would definitely use them again and perhaps now for other work!

I was more than satisfied with all aspects of the service.

Guys were prompt. Didn't realize I had a slate roof (my bad) and had to come back the next day. Prompt again. Guys did some caulking and inspected everything. Owner Matt was there and explained things to me about some other damage that I already knew about (so no surprise). Came back the next day and did all the repairs I needed. All slate on ridge of garage was loose. All was reattached properly and caulked. No more leaking. And a bunch of bad slate on main roof was replaced. Always on time. Guys were all friendly. Cleaned up afterwards. Definitely use them again if (when) needed.

I could not be happier with the work but especially pleased that the contractor was able to come within two days of my call. They showed up on time and while working quickly did a very thorough job!

The job was completed with only a few minor issues in which the contractor was willing to resolve.

The was to re-coat a roof and standing water issue in the middle of the flat roof near the drain. There was a minor complication, and Matt resolve it. The job was completed. The standing water appears to be fixed too.

Mr. Howard came out in July to do an estimate on the projects we wanted too get done. Mr. Howard gave us a written estimate and stated everything that we were looking to have done in our home. After Mr. Howard gave us the price we thought it was really high so we called two other contractors and too our surprise Mr. Howard was by far a lot cheaper in his price.We went with Mr.Howard and his crew and we are really glad we did. Howard and sons did everything that was in the contract and a great job at that. Mr.Howard explained everything too us as it was being done and was very understanding when as the work was being performed we decided to change around a few things.We love our new bathroom and hardwood floors in our dinning room. Our roof does not leak and everything was cleaned up on a daily basis. It actually seems like our yard is cleaner than before the roof was even started. I would highly recommend to any one planning on doing remodeling in their home or replacing a roof to give Howard and Sons a call, I know I will be calling him again for other remodeling plans I have for my house.

With my Husband being in wheelchair, its very hard for him to go outside. Mr.Howard would take pictures and show my husband what was going on. Making my husband and I feel safe and very pleased. He informed us that our wood was rotted underneath our roof, and that he would fix it. He did priestly what was written on the contract. I'm also pleased that they replaced my roof especially in this colder weather. Numerous times i would look out my window and noticed Mr. Howard and his crew cleaning everything up. Keeping my house looking just the way I left even a little better. He (Mr. Howard) even cleared the leaves from my walk ways and drive way, I'm very pleased with the work and price he gave us. Not once did feel that i was taken advantage of. Like previous contractors. I felt safe and reassured with Mr. Howard and his crew. I will go back to him in the near future. Overall excellent work! And great group of workers.

I'm overall pleased. I was very sketchy at first due to the fact i was taken advantage of by numerous other Contractors, Mr. Howard and his employees were beyond exceptional. Very sweet an well mannered gentleman. cleaned up the job site daily. Made sure there was nothing on my ground. Keeping my grandchildren safe. The job took a few days longer but Mr.Howard kept me informed about everything. I was very understanding due to his very busy work schedule. Mr. Howard did a few extra things around my house for no cost at all. I'm very pleased with the outcome. And overall flabbergasted. I will be going back to Howard and Sons Roofing and Remodeling in the near future.

They really did not do much. The caulking was a mess and they didnt clean the gutters very well. They said we needed to change our roof, however, we had 4 other professionals come in and they all said we did not have to change the roof.

We hired him to clean the gutters and replace the siding. I had him wait to do the siding until another contractor could replace our porches. The owner, Matthew Howard, called the contractor we had hired to replace the proches and had them cancel the contract, without our permission, so he could take the job. He told me that building the porches and replacing the siding would take 3 weeks back in September and it still hasn't been completed. He has been ignoring our calls and messages. He just sent men out to pick up all the tools and ladders that were left on our property. I also had to pay an electrician come out to fix an installation he had done, by someone that wasn't an electrician, for a new light fixture.

They cleaned our gutters. There was an extra charge as there are gutter guards and we agreed on the additional price. They had some questions on the roofing on a part of the house. He quoted me a price and I said I would speak to my husband. My husband called them back, they explained over the phone what they told me to my husband. He said he would come out and further discuss it. Said he would come out the next day between 2-5 to explain it with us. We waited all day and they never came or called. We are not satisfied at all. The gutter cleaning went without a hiccup. What is going on with our roof is very important to be fixed and really needs to be taken care of. Since he did not follow up, this is why he receives poor grades.

Was able to schedule a convenient time, on a Sunday! Richard was very nice and very knowledgable. I got the gutter cleaning and roof inspection. It was a great deal. We will definitely be using them again!

They were friendly, punctual and got the work done quickly. Originally, we scheduled to have to work done the day before, but due to rain the workers could not be on the roof. I was impressed that Matt expressed concern for the safety of his employees and with the fact that he notified me immediately to reschedule. When they arrived the next morning, they got right to work, made a minor repair to secure the gutter and let me know that the roof and gutters were in good condition after the inspection. Rich gave me an approximate age of the roof (I am not the original owner) and noted a replacement part for the gutter that could be made next year. They assured me the gutters were secure. I am happy with the work and their professionalism and will certainly contact them again when gutter cleaning, roofing and/or remodeling needs arise.

I called Mr. Howard and left a message to schedule my service on 9/20/13. He advised me that he would call back in a few days to schedule. When he called back, he asked if the service could be scheduled on 10/28/13 between 8:00-12:00. He stated he was very busy and it would give more time for the leaves to fall. We agreed upon the 10/28 date & time. I received no confirmation call from Mr. Howard, but thought nothing of it since we had a scheduled appointment. On the agreed day of service, Mr. Howard did not show up, nor did I receive a call from him. I have not heard from him at all since our original scheduling conversation. I would not recommend this provider to anyone due to his unreliable service.

Inspected the roof and corrected minor problems that were located. Then discussed and explained preventative measures/products that can be installed. Discussion was informative and not pushy, he then left to purchased and install a vent boot to ensure vent is leak proof. He apologized that product did not come in large enough size for older vent, yet informed me he would contact the maker directly and inquire if larger size is available and if not if it would be in the future.

Matt and team were right on time and very professional. I had the $99.00 roof inspection and gutter cleaning and they were very thorough. I asked for them to do some additional work for me which he is going to be doing. Very nice group of guys. I have tons of things I need done and will be asking them for other things in the future.

Two guys showed up and went right to work. When they were done I had to ask them to sweep off two small sections of roof where leaves had accumulated in a corner, so that the leaves wouldn't get washed right back into the gutter with the next rainfall. They willing did that for me, but did not have a broom. I also didn't have a broom because I had not yet moved into the house. They brushed off the leaves by hand and had to clean some of them out of the gutter. I noticed later that they never cleaned the gutters on my shed, but that is something I can do on my own. I was more concerned about the house gutters. They said the roof looked good.

We ordered thru Angie's List the special for Howard & Sons and we could not be happier. We were surprised by the rapid response and professional service we received from Richard and his partner. My husband is very particular who he has working on our house at any time, so he was a little skeptical. He could not stop praising the work, knowledge and professionalism he encountered with this company. We are already planning on calling them for future projects we have. In our own personal opinion, we think anyone needing any type of home services should call this company without hesitation.

After the gutter cleaning and roof inspection, the guy said that a couple of slates were loose and needed to be affixed. Then the bill was $400!There was the owner of the "company" who just walked around. His helper was a short, wiry guy that got sent up to the roof. It turns out that this guy can have a lethal reaction to bee stings so I gave him a can of of repellant. The poor guy said that he did not have his epi pen with him so, if bit, he could have gone into an anaphylactic (spelling?) shock right in my backyard. Without the epi pen, the guy could have died. The owner should never, in my opinion, let this guy up on my roof. I would characterize the owner as"sleazy" and the helper as a nice guy just trying to earn a living.

Rescheduled several times because of heavy demand on contractor. Performed work as promised.

It was good. They came promptly and on time. They finished the work in about 45 minutes.

They told me they would come around 7:30 when I called at 9am they said they had my location wrong and were on their way. They arrived at 9:30, cleaned the gutters and were gone by 10.