ValuePest

Description of Work: Treated for bugs and termite inspection.

Description of Work: The gentleman that visited was very educational and thorough, along with professional.

Description of Work: We have quarterly visit contract with Value Pest. Keith is very thorough and professional with his service. After the initial visit we very seldom see any insects of any kind inside the house. We recommend him to any friend or neighbor that needs pest control.

Description of Work: I used ValuePest® to spray around the house for pest control.

Description of Work: I purchased a big deal for a Residential Rodent Proofing.

Description of Work: They did their best but getting rid of the German roaches takes more than just one hit.

Description of Work: The technician arrived to do pest control when we weren't home and did the outside of the house. I called as I was disappointed that they didn't call first to see if wewere home. The technician came out again (10/2/2012) as arranged and did the interior of the garage. It was explained that with the emphasis on exterminating the outside and not bringing poison inside the home, the company doesn't call to arrange a visit because owners are not needed to do the outside. A different situation than our last exterminator in Chapel Hill. They will do the interior if there are problems. However, I was given another bill. I called the company and they were very cooperative and anxious to please, There was no charge.After all, had they called to schedule, inside and outside could have been done at the same time. They put me on the to schedule list so that in the future, they will call to schedule. The company admitted their decision not to schedule wasn't a good one. Workmanship and relations are excellent.

Description of Work: We had to call several times to get the guy out after we paid for the service. When he came out he basically inspected the property. He never treated anything. Despite cobwebs everywhere he never sprayed for any insects. He was supposed to come out quarterly (to keep the million dollar guaranty). We haven't heard a word. It has been over three months. The company sucks. In fact this service sucks. I have no idea how a company like this can get an A+ rating. Since, based on my experience, I have no confidence that Angie's list works the way it was advertised. I will be canceling my service. I would be better off investigating and researching instead of paying this wed site for nothing. Also, Angie, your commercials suck – get better actors.

Description of Work: I wish I could review their services, but we couldn't get that far. I bought the $399 termite "$1 million protection" plan last night. I was awoken at 8am this morning, with a high-pressure sales pitch about a $75/quarter pest control service. I tried to tell her I just wanted the $399 termite service, which is falsely worded to sound like a bond. It is not. She informed me that in order to have the termite protection, I at least had to pay $179 annually. I've had a termite bond on my house before, and they never charged me for the annual service. This is not a bond. I asked for time to look over the deal and think about it, and when she asked when she could call me back, I said later this afternoon. Less than an hour later, I received another call, and another high-pressure sales-pitch. My rating is based upon misleading advertising in the deal, rude and un-professional phone contact, and expensive requirements to keep the deal I already paid for. Update: High-pressure sales calls continued until I spoke with (sorry, I don't remember his name or role, but he's the one who updated this record with the company's response), and asked, again, for her to stop calling me. Maybe my expectation of low-pressure is different than this company's. I expect, when I say I will call them back, to not be called every few days, or every day. They were friendly and tried to be helpful, so that's a positive. For the record, I am struggling with chronic health issues, so, I am sick. When I don't feel like dealing with a phone call, I expect that to be respected. Yes, a local manager did come out. He was up front in that they don't guarantee anything - to get rid of the pests, etc., but they would try to control them. I appreciated his honesty. He said that the termite treatment would likely solve my other pest problems but it did not. Not all of the "trench" they dug around my house was filled back in, but mostly it was, and the rain took care of the rest over time. I'm now getting bills/many calls for the angie's list deal price invoiced, which I need to call and follow up on, because i thought the deal cost was taken care of. Roaches, ants, and other bugs remain an issue after initial treatment, so I need to decide whether to pay $75/quarter to have them come and treat with more chemicals and hope it helps, since it's not guaranteed. That any company cannot guarantee complete eradication of any or all pests is completely reasonable. I have, however, been told by other companies, that they would do their best and come back out as many times as it took to reasonably control the problem. Maybe this is just a different approach. I'll update again after I talk with the company rep. and if I decide to go with quarterly treatment.

Description of Work: I guess you get what you pay for! We purchased the Angie's list special assuming the quality of the service would match what the value of the service was estimated to be. WRONG!!! The person who came out to our home was very professional and nice. When he finished the "whole house" treatment, he explained that it may take a few weeks for the treatment to work and if we had any problems, to give them a call and they would come out to retreat the home. We continued to see palmetto bugs in our home (this was the reason we purchased the treatment). We called ValuePest last week to report this and to get them to come out to give the house another treatment. We played phone tag with them and finally were able to speak with them today. Well, the treatment is a one-shot deal and was not guaranteed because it was a "special." According to the person we spoke to, the only service they guarantee is when you purchase a contract. The Angie's List special is not guaranteed, so basically, we wasted our money. I would have thought they would have guaranteed the treatment for the 3 months that a regular treatment is suppose to last. After all, if they are comparing the "Angie's List" deal to their regularly priced treatment, why wouldn't it be guaranteed--unless their regularly priced treatment isn't guaranteed!!!Since the only measure of how effective this worked is based on the one treatment we had, I would not recommend ValuePest. It may work with numerous treatments but I certainly would not waste more money on a pest control system that didn't show any signs of working. If it was that fantastic I would have thought that ValuePest would have been eager to retreat our home to show what a great product they have. Of course they didn't so I'm assuming a second treatment would not have made a difference. We were so pleased with the professionalism in the person who treated our home and would have happily signed a contract for service had we trusted that the treatment worked. We're certainly not going to waste our money on something that showed no evidence of working and in something that the company doesn't backup/guarantee for even 3-months! Boo ValuePest--you lost our business!

Description of Work: They came for a routine spray.

Description of Work: We signed up for the annual mosquito service and were disappointed when after the first treatment we had to repeatedly call to get them to come back out after 5 weeks, instead of the 3-4 weeks interval that we signed up for. We ended up getting eaten alive by Mosquitos for 2 weeks while they tried to get them back out b/c we were told they had their equipment stolen. Anyways we eventually got a refund and took our business elsewhere,

Description of Work: I found Valuepest on Angie's List because the exterminator recommended to me was triple the price and I could not afford his services. Valuepest did the exact same job, used the exact same products for much less. They were professional, they kept all appointments and returned my phone calls in a timely fashion. They were also available to answer all of my questions about present and future pest.

Description of Work: I hired them to put out the termite bait system and to spray the home on a quarterly basis. And, there was a money back guarantee.

Description of Work: Company inspected and treated property for termites and set termite baits.

Description of Work: No, they kept missing appointment time. ($400.00)