OnTrac Garage Doors

garage door company

About us

Locations: (North Carolina: Charlotte and surrounding, Winston Salem, High Point, Greensboro) (South Carolina: Fort Mill, Rock Hill, Tega Cay, York, Clover) OnTrac Garage Doors is a local, trusted small business with 20 years of experience and hundreds—if not thousands—of great reviews. We take pride in delivering top-rated service, expert repairs, and reliable installations. Let us earn your business with our commitment to quality, honesty, and customer satisfaction!

Business highlights

17 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.7501 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
11%
3
2%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.8
Showing 51-75 of 501 reviews

Rick B.
09/2020
5.0
Ontrac listened to what i needed, Answered my questions, Then offered a "FREE" quote that we agreed on and did the job all in one visit ! The tech. name was Smitty and did a outstanding job. Thanks Ontrac !

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$759

joel g.
09/2020
5.0
The tech that came out, Adam, was awesome. I would recommend him and Ontrac to anyone (if I see any questions in the Nextdoor app Iâ ll def drop a recommendation for Ontrac). Thank yâ all!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$400

Nidia H.
09/2020
5.0
He was very friendly and honest work very fast a clear out everything and took the broken parts with him to dispose off yes I will recommend this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$320

Lloyd H.
08/2020
5.0
Quick response. Did work today and all good. No issues and he did a good job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Avery H.
08/2020
5.0
Prompt and did an outstanding job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Chris H.
08/2020
5.0
OnTrac was contracted to repair our garage door that would no longer open. The repair technician arrived on time and quickly diagnosed the problem (broken garage door spring). The technician installed a new spring and gave our door a small tune-up. The door now works much more smoothly and quietly. I would use OnTrac again with our garage door needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$389

Chris H.
07/2020
5.0
Hired OnTrac to repair a garage door arm. They not only responded timely, showed up on time, went above and beyond to repair the broken door as well as made adjustments to my second door. Had another company two me the door needed to be replaced along with both openers. Now both work great at a fraction of the cost. Highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

DOLLYNE A.
06/2020
5.0
Very efficient and professional. Pleased with the work done. Will definitely use this service again and recommend to friends.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Scott M.
06/2020
5.0
great customer service, very knowledgeable, responsive, onetime, and quality of work was excellent!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,387

Bertha M.
06/2020
5.0
The company did good quality work at a reasonable price. They provided a good clean up afterwards. And they had great communication with me during the job. They were also very prompt. Thank you and thank you HomeAdvisor!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Emogene F.
06/2020
2.0
Inflated initial free estimate because they want the business that same day- you can negotiate about 30-40% off that estimate if you want work done on the same day as the free estimate.

Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
2.5


Jim G.
06/2020
5.0
THE INSTALLER WAS GREAT MUCH ATTENTION TO DETAIL VERY HAPPY WITH HIM

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jim T.
06/2020
5.0
Very quick response to my call.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$485

Darlene L.
06/2020
5.0
Smitty was very professional. I just thought the price was a little high.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$2,135

Michael G.
05/2020
5.0
Great company to work with! Sean was awesome to work with. Hire this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Paul H.
05/2020
5.0
Prompt and courteous.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

William W.
05/2020
5.0
Arrived on time, diagnosed the situation, went to work, was right on top of it and had it up and running like a champ. Polite and courteous to do business with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Marsha P.
05/2020
5.0
Excellent work and completed quickly for a fair price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

John H.
05/2020
5.0
Easy to work with , job done quickly and well

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$600

thomas h.
05/2020
5.0
Very fast reply. Set an appointment for the next morning and had my new garage door spring installed in an hour.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Eric M.
04/2020
5.0
Yes great experience!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jeff B.
03/2020
5.0
Things went well!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$175

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM

Service Categories

garage door company

FAQ

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 12:00 PM

Saturday: Closed

Sunday: 10:00 AM - 4:00 PM

OnTrac Garage Doors accepts the following forms of payment: CreditCard
Yes, OnTrac Garage Doors offers free project estimates.
No, OnTrac Garage Doors does not offer eco-friendly accreditations.
No, OnTrac Garage Doors does not offer a senior discount.
No, OnTrac Garage Doors does not offer emergency services.
Yes, OnTrac Garage Doors offers warranties.

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM