OnTrac Garage Doors

garage door company

About us

Locations: (North Carolina: Charlotte and surrounding, Winston Salem, High Point, Greensboro) (South Carolina: Fort Mill, Rock Hill, Tega Cay, York, Clover) OnTrac Garage Doors is a local, trusted small business with 20 years of experience and hundreds—if not thousands—of great reviews. We take pride in delivering top-rated service, expert repairs, and reliable installations. Let us earn your business with our commitment to quality, honesty, and customer satisfaction!

Business highlights

17 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.7501 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
11%
3
2%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.5
responsiveness
4.8
Showing 451-475 of 501 reviews

Tim B.
09/2015
5.0
Quick response. Problem solved.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$105

Peter S.
08/2015
5.0
Call this company. They responded the same day I called, came out, assessed the problem, and provided me with tune-up that was not expensive but seems to have solved the problem. I will call them again should I need more work done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$75

Greg H.
07/2015
5.0
The technician came out as promised to fix a problem with the garage doors locking up. He adjusted the springs, and changed the angles on the bracket. Found that somebody had painted the door, and the paint had gotten on to the rubber outside and was causing the door to stick. Also pointed out where the braces were coming out of the wall (we found the garage was not properly framed for the tall door). This is something we will have to get a carpenter to repair in the wall. Also installed an external keypad. Great work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Helen W.
06/2015
5.0
They came out on a Sunday to fix the springs on our garage door that had snapped. We were unable to open the doors at all with the cars inside and we were watching our infant grandson. Shannon was prompt, courteous and very knowledgeable. He replaced the springs at a reasonable price in less than 30 minutes. We would use their services again without hesitation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Evelyn F.
06/2015
5.0
Excellent service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
4.5

Yes, I recommend this pro

Jane L.
05/2015
5.0
Arthur was great. He explained all options available and in a way that a layman can understand. He was curtious and flexible with working around my schedule.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

mary p.
05/2015
5.0
very friendly ,explained the repair needed

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tom E.
04/2015
4.5
They were honest & didn't try to sell me repairs that were not needed. In fact they recommended the least expensive option based on the age of my door opener, etc. that was appreciated!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Herbert D.
04/2015
4.0
Excellent workmanship.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Peter T.
04/2015
5.0
Called at 2pm when the spring on my door broke. Repaired by 5:30pm same day. Possibly a bit pricy but it's been a while since I've had this same repair done out west. I'd pay them the same again to get out of my garage!!

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$300

Deland H.
04/2015
5.0
immediately, professional service. Highly recommend

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jim L.
03/2015
5.0
Arthur was very prompt, friendly, courteous and professional. He knows garage doors and how to fix them. Price was fair. He was first rate in all areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$60

Chuba N.
03/2015
5.0
The technician was prompt, professional and had everything things for the work, even all the parts!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$259

randy j.
03/2015
5.0
technician was professional and efficient,

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$250

Nick R.
03/2015
4.5
Timely response and efficient care.

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro

JAMES B.
03/2015
5.0
Very satisfied with all aspects of the install. Shannon was very knowledgeable and completed the work in minimal time. I would use them again and would recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$400

Mark P.
01/2015
5.0
They were on time, professional, quick, and did good work. I would use them again and I would recommend him

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Loren S.
12/2014
5.0
They came and repaired the damage caused by an unscrupulous service provider whose employees were more amateur than professional in their skills.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$109

Nate S.
11/2014
5.0
Art was very informative. Made it appoint to explain everything he was doing and why. Provided several options.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$840

Lisa S.
10/2014
5.0
Our garage door spring was broke with our car inside and no way to open the door. Arthur was here the next day to fix it. Would highly recommend Triad Garage Door Service to others. Lisa S.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$175

Karen C.
10/2014
5.0
Arthur was very prompt in answering my request for installation services Cost was resonable given the service Professional and efficient

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Wayne W.
09/2014
4.5
Technician was courteous and informative. Work was completed in a very timely manner and well worth the cost.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM

Service Categories

garage door company

FAQ

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 12:00 PM

Saturday: Closed

Sunday: 10:00 AM - 4:00 PM

OnTrac Garage Doors accepts the following forms of payment: CreditCard
Yes, OnTrac Garage Doors offers free project estimates.
No, OnTrac Garage Doors does not offer eco-friendly accreditations.
No, OnTrac Garage Doors does not offer a senior discount.
No, OnTrac Garage Doors does not offer emergency services.
Yes, OnTrac Garage Doors offers warranties.

Contact information

301 Regency Drive, Charlotte, NC 28211

https://ontracgaragedoors.com

Service hours

Monday:
8:00 AM - 9:00 PM
Tuesday:
8:00 AM - 9:00 PM
Wednesday:
8:00 AM - 9:00 PM
Thursday:
8:00 AM - 9:00 PM
Friday:
8:00 AM - 12:00 PM
Saturday:
Closed
Sunday:
10:00 AM - 4:00 PM