OnTrac Garage Doors

Excellent!

I would highly recommend this company. They arrived in a timely manner and did a great job. He fixed a problem that two prior company’s couldn’t. Five star for sure!

The man was very nice.

Very professional. Went out of the way to get it fixed.

Charged me for fixing an issue when it was not fixed and refusing to give refund. This was the worst service I have gotten from any repair job. These people are not professional at all. Our garage door has been getting stuck both on its way up and down over the past 2 weeks. They send a repair man over, who spends less than 15 min, puts some grease on my door, and tells me it is fixed. They charged me over $200! The problem keeps occurring, even right after the repair man left, so I called them back the next day. They send the same repair man over, who tells me that he is not sure exactly what is wrong with the door, and says I have to spend $500-$700 to replace the whole garage door system. I called the company to request a refund, because they have made two attempts to fix my door and failed. The manager, Arthur, without examining my garage door at all, tries to tell me that the problem has now morphed into some other problem different from the original problem, and refuses to give me a refund. My garage door still behaves the same way that it did before they *repaired* it. When I tried to call the company a third time, they have blocked my number. Please do not waste your time with this company. They have horrible customer service and do not care that they charged your money without fixing your problem.

Smitty was courteous and highly skilled in his craft. He obvious flaws in my door's integrity that I hadn't previously noticed. Excellent service!

Everything worked out well.

they were very easy to work with. prompt response and immediate service..

Quick fix friendly staff.

They were able to come out right away. The technician took pictures of the problem, and gave me a quote. It was a little higher than another company’s, but they were willing to match. Had my garage working like new in no time. I will be keeping them in my contacts should I need a garage pro again. It’s more expensive, but I still have all my limbs — best not to replace torsion springs myself!

Very good technician;he was respectful and explained how he would approach the repair .He took pictures of the problem before he began.zHe was friendly and punctual.all will recommend him to all needing service .

Informative

Awesome service. Quick response. Knowledge professional tech did the repair in 30 minutes! I highly recommend this company! Thanks again Sean!

they did a great job

Completed work timely and very courteous!

fast, done right but expensive.

Excellent service

Installer Adam explained job clearly, completely. Work was done well. Responded to call after completion to make adjustments.

They did not clean up after the work was completed.

Quick service and excellent price.

Very nologable and curious. I would use them again.

Great service. Arrived on time, saw the issue and fixed right away. He was also friendly and made sure I understood the work before I committed. Would definitely use again. Thanks.

I called an made the appointment to have my garage serviced. The initial conversation spoke volumes about the excellent customer service I receive when I talked to Adam. Then my technician name (Smitty) contacted me to let me know his approximate time of arrival. His professionalism and expertise about my garage situation was impeccable and noteworthy. OnTrac, from start to finish was a great experience for me and I highly recommend their services for your garage. Thank you On Trac for the timely response and fitting my schedule to get my garage service. Keep up the great work.

Great job , fast came right out

I spoke with Adam this morning about our garage door that was “off track”. He arrived as scheduled this afternoon and within an hour completed the repair. My reluctant husband, who insisted we didn’t need to hire anyone, was very impressed. The expense was exactly what was expected. Very pleased!