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Maid Brigade

House Cleaning, Floor Cleaning and Waxing, Blind Cleaning,

About us

Maid Brigade is a residential cleaning company that specializes in eco-friendly green cleaning. All of our maids are professionally trained, certified, bonded and insured. We offer regular weekly, bi-weekly & monthly service as well as move in/move out, turn cleanings and post constructions cleanings. We also offer small commercial and office cleanings. We've proudly performed over 185,000 cleanings in 20 years of service. Locally Owned, Nationally Known SINCE 1998!

Business highlights

27 years of trusted experience

Services we offer

Residential & commercial cleaning - general, kitchen & bathroom.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6260 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
11%
3
7%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 26-50 of 260 reviews

Angela P.
04/2017
5.0
house cleaning
  + -1 more
Great, they clean my house twice per month- it's never been cleaner.
Description of Work: house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Anne S.
03/2017
5.0
house cleaning
  + -1 more
Service and communication around scheduling was excellent. Very professional.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Nabil C.
02/2017
2.0
house cleaning
  + -1 more
Very poorly - three people took two hours to clean a few rooms
Description of Work: House cleaninf

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$200

Joan E.
01/2017
5.0
house cleaning
  + -1 more
The team cleaned my house. Mopped, swept, vacuumed. Dusted. Straightened. Changed linens on beds. Took out the trash.
Description of Work: I needed my house cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Amanda T.
01/2017
5.0
house cleaning
  + -1 more
They did such a great job that I signed up to have them clean once a month and it has gone so well! They are always willing to change the date if needed. I also have a cat that they are so good with!
Description of Work: General house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

MARY LYNN S.
01/2017
5.0
house cleaning
  + -1 more
They do a great job, and we are continuing to contract with them. They are very supportive around schedule changes.
Description of Work: Bi-weekly house cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charles R.
12/2016
5.0
house cleaning
  + -1 more
The team arrived as scheduled and did an outstanding job.
Description of Work: Window cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Maid Brigade
Thank you, Mr. [Member Name Removed], for the review! We appreciate you taking the time to submit your comments. We hope that everything went well with the move and look forward to serving you again in the future! Happy holidays! Matthew Titlebaum Client Care (704) 568-0028 Maid Brigade of Charlotte and Vicinity

Laura B.
11/2016
3.0
house cleaning
  + -1 more
They did a decent job. It kind of irritated me that one of the cleaning people used my kids bathroom. She went to my kids bathroom. She even turned the fan on and closed the door. I liked the fact that you can adjust the services as needed. I don't think I would necessarily go back to them. I wasn't really impressed. My interaction with them was okay. I don't feel like they were very professional. I had to explain to them what to do and I had to really emphasize several times what I needed. It turned out okay. They didn't do a bad job but they didn't do a great job. They should put a little more effort to it and listen more to what the client needs.
Description of Work: I've used Maid Brigade. They cleaned my house.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$130

Ayo M.
11/2016
5.0
house cleaning
  + -1 more
Excellent. Three of them were here on time. They cleaned everywhere that I expected them too including my fans, kitchen cabinets, light fixtures, white boards, all our bookshelves etc. I was very impressed.
Description of Work: Deep cleaning of my house. Every where needed to be cleaned considering that we just moved into the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$335

Response from Maid Brigade
Thank you for the review and kind comments! We really appreciate your feedback and that you took the time to share it. It was nice talking with you last week after your first visit and I understand that you are still settling into the home and looking at your schedules, but we are looking forward to starting regular service soon! Please don't hesitate to give us a call at (704) 568-0028 to schedule your next cleaning or if we can ever be of assistance. Thank you again! Matthew Titlebaum Client Care Maid Brigade of Charlotte and Vicinity

Tamara R.
10/2016
5.0
house cleaning
  + -1 more
The ladies did an awesome of cleaning our home. I would recommend them to anyone.
Description of Work: Cleaned a two story home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Response from Maid Brigade
Thank you, Ms. [Member Name Removed], for the review and kind comments! We appreciate you taking the time to provide your feedback. It was our pleasure serving you and we look forward to doing it again soon! Matthew Titlebaum Client Care (704) 568-0028 Maid Brigade of Charlotte and Vicinity

Cal L.
10/2016
4.0
house cleaning
  + -1 more
Every room was cleaned to our satisfaction
Description of Work: Full house cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Maid Brigade
Thank you for the review! We are looking forward to your second cleaning next Monday and continuing to serve you. Please don't hesitate to reach out through Angie's List, through our Charlotte-at-maidbrigade.com account of call the office at (704) 568-0028 if we can ever be of assistance!

Tamara R.
09/2016
5.0
house cleaning
  + -1 more
Very well. Very clean - house looked like new again.
Description of Work: Housework.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Greg K.
09/2016
1.0
house cleaning
  + -1 more
Maid Brigade would call and change the time/day of the service. One day they couldn't come to clean at all & they asked if they could skip this cleaning until the next scheduled cleaning. The past 3 times the house was cleaned we couldn't tell they had been to our house. We just cancelled our service with them and they didn't seem to care that they were losing a customer. We're extremely dissatisfied. 9-19-16
Description of Work: Housecleaning in Charlotte.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Response from Maid Brigade
Thank you for your feedback. We are terribly sorry for your experience and do not take these concerns lightly. Our policy is never to suggest skipping a cleaning; if your regularly scheduled team is unavailable we reach out to see about either approving another team to come to your home or rescheduling that visit to another day. I am sorry if we did not seem concerned about the cancelled service, but I can assure you that we are. This is a business or relationships and we strive to provide consistent and thorough service each visit with clear communication. If you would like to discuss your concerns further please do not hesitate to call our office at (704) 568-0028 so that we can see about getting them resolved. Thank you again.

Michael R.
09/2016
5.0
house cleaning
  + -1 more
Excellent - very thorough - purchased this for my wife's birthday
Description of Work: Cleaned home with focus on master bath and bedroom and entire down stairs

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$275

Dawn S.
08/2016
5.0
house cleaning
  + -1 more
Crew of 2 came and worked extremely hard and did an excellent job.
Description of Work: Deep cleaning, majority of house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Maid Brigade
Thank you for the review! We greatly appreciate the feedback and are looking forward to seeing you on a regular bi-weekly schedule! Please don't hesitate to message us through Angie's List, by responding to the confirmation e-mails or giving us a call at the office if you ever need anything! - Matthew Titlebaum Client Care

William L.
07/2016
3.0
house cleaning
  + -1 more
It was little things, like little details that were left. I do not feel like that took the care and the gentleness with my things that I would have done. There was limited communication because I do not think they spoke English. I could not convey things like for the floors but they never did anything but use water which I didn't want them to.
Description of Work: I used Maid Brigade for house cleaning.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Maid Brigade
Thank you for your review and comments. I am sorry to hear that there were some concerns but we appreciate your feedback. We understand that there is a lot of trust involved in letting us into your home and we do not take that responsibility lightly. The maids are trained to treat your property as if it is their own and to be extremely careful and conscious of their surroundings when cleaning. For the communication, we prefer to have any changes to instructions given to the office staff so we can pass it along to the team. This way, we can avoid miscommunication and have everything saved on your file to keep things consistent going forward. We appreciated the opportunity to serve you and look forward to doing so again in the future. Please don't hesitate to message us through Angie's List or give us a call at the office if you would like to discuss any of this further or schedule future visits. Thank you again! - Matthew Titlebaum Client Care

Eric T.
07/2016
4.0
house cleaning
  + -1 more
It worked out fine. I found them very responsive and so on. Those kinds of things weigh my response more than the actual cleaning they did because I was not there when they did the work. The work turned out fine. It was a fair price. They were on time.
Description of Work: I purchased a big deal for Maid Brigade. When I moved out of my house, they cleaned up the house for the new owners.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Response from Maid Brigade
Thank you for the review and comments! Responsiveness and open communication are very important to us, so we appreciate your feedback. I hope that everything went well with the move and you are comfortably settled into your new home! Please let us know if we can ever be of assistance and thank you again! - Matthew

Lonnie L C.
07/2016
5.0
house cleaning
  + -1 more
I hired this company based on reviews from Angie's List to clean the house I was renting (so I could get my deposit back). I was not disappointed. The two ladies arrived early and worked non-stop for 4 hours to clean the 1400 sf house. The were very detailed and professional. Everything was cleaned and especially the glass enclosure around the the tub/shower combo. The work was done so well that my landlord commenting about how well we had left the property. I highly recommend this company.
Description of Work: Cleaned house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$372

Response from Maid Brigade
Thank you for the review! I am glad to see that everything was taken care of, including the area around the shower that we had discussed. We appreciate you taking the time to leave your feedback and the opportunity to have served you. I hope that things went well with the move and you are comfortably settled into your new home! Thank you again!

Lauren L.
06/2016
5.0
house cleaning
  + -1 more
The team was very professional and nice. They arrived on time and did a through cleaning of my home.
Description of Work: They did a top down cleaning for my town house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from Maid Brigade
Thank you for taking the time to write a review! We appreciate the feedback and our happy to hear that everything was completed to your satisfaction and our standards. We look forward to serving you again soon! Matthew Titlebaum Client Care (704) 568-0028

John G.
05/2016
5.0
house cleaning
  + -1 more
We last used them 2 weeks ago, we cancelled them because the contractors were here.
Description of Work: We use Maid Brigade. They do everything.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Maid Brigade
Thank you for the review! We always appreciate any and all feedback. We look forward to serving you again soon! Matthew Titlebaum Client Care (704) 568-0028

Gabriel R.
04/2016
3.0
house cleaning
  + -1 more
A rep witih Maid Brigade came to our home "2 weeks ago" to survey our home and provide a quote for cleaning services. To date (2 weeks later), we have not received the quote. We even called and inquired and still nothing. We've decided to pursue another cleaning service.
Description of Work: Visited our home to provide a quote for cleaning services

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
2.0


Response from Maid Brigade
I do apologize for your experience. Unfortunately, as we discussed on the phone, there was some miscommunication between a few people on our end regarding who was going to be sending you the quote information. Once you reached out I sent the estimate information, then a further customized one as requested. We are here to provide a service and alleviate stress, not cause it, so I am sorry for the inconvenience and frustration caused. It has been our pleasure servicing your office location for years and we look forward to continuing that relationship and hopefully helping you out at your residence in the future. All the best, Matthew Titlebaum Client Care (704) 568-0028

Craig L.
02/2016
5.0
house cleaning
  + -1 more
The 3 cleaners were excellent. They were on-time, professional, and courteous. We were very impressed.
Description of Work: Cleaned whole house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$368

Response from Maid Brigade
Thank you for the review, it is very much appreciated! It was a pleasure working with you and we look forward to serving you again in the future. All the best, Matthew Titlebaum Client Care

DEBRA F.
02/2016
4.0
house cleaning
  + -1 more
The work was done quickly and well. Absolutely no complaints there. I was there doing other work and I remember being frustrated by the language barrier. I think only one lady spoke English ... or rather one lady 'sort of understood' English enough to get the gist of what I was saying but not the others. That's just unnecessarily aggravating. I might consider using the company again - but I'll make sure the people who come to my home are at least basically conversant in English.
Description of Work: Move out cleaning (I forget the details now). It was a 'schedule now' package through Angie's list. I don't remember the exact price.

Rating CategoryRating out of 5
quality
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$200

Response from Maid Brigade
Thank you for the comments! Your feedback is very much appreciated. I am glad to hear that the service was done well but apologize for any frustration caused by the language barrier. Next time you call to schedule service we will be sure to send you a team with an English speaking supervisor so that we can provide you a completely stress-free service. Thank you again for taking the time to write us a review. We look forward to serving you again in the future! Matthew Titlebaum Client Care

DONALD & SHEVI H.
01/2016
5.0
house cleaning
  + -1 more
I think they are excellent. They come here twice a month. They ask us to rate them each time and I have given them all A's because they train their people very well. I have been using them for a few years already and there is one person who is the lead person so there is always someone who has been to my house before. It is very controlled and is good. It works very well.
Description of Work: For housecleaning I used Maid Brigade.
Rating CategoryRating out of 5
Yes, I recommend this pro
$200

Response from Maid Brigade
Thank you for taking the time to leave such a thoughtful review! Your feedback is very much appreciated and Maria will be very happy to see it. We have valued the opportunity to serve you and look forward to continuing to do so. Thanks again! Matthew Titlebaum Client Care

Revella N.
01/2016
5.0
house cleaning
  + -1 more
They did a great job. I would highly recommend them.
Description of Work: They clean my whole house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Maid Brigade
Thank you for the great review! It is very much appreciated. When you do recommend us, make sure your friends mention your name because you will receive a $25 credit for every one-time cleaning you refer to us and a $100 credit for everyone sent our way for regular service. Thank you again! It was our pleasure serving you and we look forward to doing so again in the future. All the best, Matthew Titlebaum Client Care

Contact information

1014 Industrial Dr., Matthews, NC 28105

http://www.maidbrigade.com/nc/charlotte

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Blind Cleaning,
Buffing and Polishing,
Window Cleaning,
Carpet Cleaning

FAQ

Maid Brigade is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Maid Brigade accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Maid Brigade offers free project estimates.
Yes, Maid Brigade offers eco-friendly accreditations.
No, Maid Brigade does not offer a senior discount.
No, Maid Brigade does not offer emergency services.
Yes, Maid Brigade offers warranties.
Maid Brigade offers the following services: Residential & commercial cleaning - general, kitchen & bathroom.

Contact information

1014 Industrial Dr., Matthews, NC 28105

http://www.maidbrigade.com/nc/charlotte

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM