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Maid Brigade

House Cleaning, Floor Cleaning and Waxing, Blind Cleaning,

About us

Maid Brigade is a residential cleaning company that specializes in eco-friendly green cleaning. All of our maids are professionally trained, certified, bonded and insured. We offer regular weekly, bi-weekly & monthly service as well as move in/move out, turn cleanings and post constructions cleanings. We also offer small commercial and office cleanings. We've proudly performed over 185,000 cleanings in 20 years of service. Locally Owned, Nationally Known SINCE 1998!

Business highlights

27 years of trusted experience

Services we offer

Residential & commercial cleaning - general, kitchen & bathroom.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6260 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
11%
3
7%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 151-175 of 260 reviews

MARY LYNN S.
01/2018
5.0
house cleaning
  + -1 more
They do a great job each time.
Description of Work: Bi-weekly house cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from Maid Brigade
Thank you for taking the time to write a review! We always appreciate feedback, especially when it is from long-time clients such as yourself. Idalia and the team will be happy to see this. Please just e-mail or give us a call at (704) 568-0028 if we can ever be of any assistance and thank you again!

Joseph H.
09/2017
5.0
house cleaning
  + -1 more
THEY DID A GOOD JOB
Description of Work: GENERAL HOUSECLEANING

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Bill S.
09/2017
5.0
house cleaning
  + -1 more
Exceeded expectations.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robin F.
08/2017
5.0
house cleaning
  + -1 more
Excellent job, nice staff
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Maid Brigade
Thank you for the review and kind comments! We are always happy to hear feedback. We appreciate the opportunity to provide you service and look forward to our next scheduled visit!

Michele R.
07/2017
4.0
house cleaning
  + -1 more
unknown
Description of Work: Housecleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Maid Brigade
Thank you for the review!

Cindy M.
07/2017
5.0
house cleaning
  + -1 more
Great job!
Description of Work: One time pre-home closing cleaning. Home was empty and the team cleaned floors, bathrooms, wiped down baseboards, shelves, drawers, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

FRED B.
04/2017
5.0
house cleaning
  + -1 more
Professional excellent service
Description of Work: Monthly cleaning: 2 1/2 baths, 3 bedrooms, 4 downstairs rooms including kithchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cal L.
03/2017
3.0
blind cleaning, house cleaning, floor cleaning
  + 1 more
Not well spots were missed.
Description of Work: Full Housecleaning.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
5.0

$360

Tim P.
06/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: ..
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Maid Brigade
Thank you for the review! We appreciate your feedback and look forward to serving you again soon! Matthew Titlebaum Client Care (704) 568-0028

Sean M.
06/2016
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Maid Brigade
Thank you for the review! We appreciate any and all feedback and look forward to hopefully serving you again sometime soon! Matthew Titlebaum Client Care (704) 568-0028

Elizabeth T.
06/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Thorough cleaning. Went over by an hour, but I expected the overcharge since I had not had a cleaning service in awhile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Response from Maid Brigade
Thank you, Ms. [Member Name Removed] for taking the time to write us a review! I'm glad to see that everything was done to your satisfaction; when there have been over a couple of months between visits we schedule the cleaning at the fixed monthly rate and leave space on schedule in case the team needs additional time to finish. Whenever you call or write-in to schedule your next cleaning we'll be sure to set you up with your regular team. Thank you again and we look forward to serving you soon! Matthew Titlebaum Client Care (704) 568-0028

Brendan O.
04/2016
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Maid Brigade
Thank you, Mr. [Member Name Removed], for the review! I'm sorry to see that our responsiveness wasn't up to our usual standards but I hope that the paid invoice you received had all of the necessary information. Your home/estimate information has been saved on file, so whenever you would like to schedule another cleaning just message us through Angie's List or give us a call at (704) 568-0028 and we'll get you set up. Thank you again! Matthew Titlebaum Client Care (704) 568-0028

Connie C.
04/2016
4.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

$335

Response from Maid Brigade
Thank you for the review! We appreciate you taking the time to do it, especially while you are in the middle of the moving process when I imagine you have a million things going on! I hope that things went well with the staging of and putting the home on the market and wish you the best of luck with the move. Thank you again and please don't hesitate to reach out if you ever need anything! Matthew Titlebaum Client Care (704) 568-0028

Amanda T.
04/2016
5.0
house cleaning
  + -1 more
.
Description of Work: Cleaned my house so well I have hired them for a monthly cleaning and I couldn't be happier with the results!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Maid Brigade
Thank you for the kind comments! We always appreciate any and all feedback, more so when it is from a regular, long-term client such as yourself. Berta, your team's supervisor, will will happy to see this. Let us know if we can ever be of assistance and thank you again! Matthew TItlebaum Client Care (704) 568-0028

JULIANNA S.
04/2011
5.0
house cleaning
  + -1 more
Everything went fantastic. They worked very hard and got everything done that I asked. I would defiantly use this company again.
Description of Work: They came out and cleaned my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

PETER H.
01/2011
4.0
house cleaning
  + -1 more
I had someone else scheduled that didn't show and I called around and they were able to come out at the last minute. Everyone else was booked up so I definitely appreciated that. I might use them in the future.
Description of Work: I used Maid Brigade to clean my house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

ALISIA D.
09/2010
5.0
house cleaning
  + -1 more
It was great. They do a good job. They are thorough.
Description of Work: Bi-weekly housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOHN H.
08/2010
5.0
house cleaning
  + -1 more
Excellent service. I highly recommend them.
Description of Work: I have Maid Brigade come once a month. They usually send a team of two or sometimes three women, who are here for several hours. They do a good job of thorough cleaning throughout. I've never had one problem with them.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Gina G.
10/2008
5.0
house cleaning
  + -1 more
It has been great! They are thorough and efficient. They come when they are supposed to and are very prompt. They come when I am not here and I have had no problems.
Description of Work: They came in and clean our house on a regular basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114

Christine B.
07/2008
5.0
house cleaning
  + -1 more
We have been using their services for at least a year. They are always on time and always do a good job cleaning. The workers are clean and friendly and work very hard. They are very dependable and trustworthy.
Description of Work: They clean my entire house - 3800 sq ft every other week.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

RUSS L.
07/2007
2.0
house cleaning
  + -1 more
Service provided was not what was "sold" to me. Top of refrigerator and ceiling fans were not dusted. Eye level was cleaned higher than eye level was not cleaned. Mopping was not very good. Provided feedback each time and service did not improve. Franchise operator came out and we went through everything not done and he had team re-clean. Final straw was when I had to argue with company to be reimbursed for broken item. Would not recommend and told them as well.
Description of Work: Clean whole house, mopping, vacuuming, dusting, and make beds.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$124

DANA W.
06/2007
4.0
house cleaning
  + -1 more
They told me they would be there at a certain time. When they called the night before to confirm, the time was 45 minutes later. It was unacceptable because we would be gone. They arrived 15 later then the original. They originally quoted me for $400 but it ended up being $650. They did call me before they put in the extra time but I was shocked that it took three people five hours to clean my house.
Description of Work: They cleaned my house.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

$650

LISA B.
07/2006
4.0
house cleaning
  + -1 more
Overall, Maid Brigade has always performed excellent service. They usually perform a deep cleaning for me one to two times a year. The only major challenge I had was that they wanted to use a mop and bucket to clean my brand new, natural hardwood floors (which would saturate the wood and cause buckling). They don't seem to understand that natural hardwood floors require special cleaning with special cleaners done on a small surface area at a time. Despite my numerous objections, I saved my floor by mere inches as they rung out the mop over my hardwood! Keep a close eye on the team if you have anything that needs special attention!
Description of Work: They did a one-time, deep cleaning of master suite, great room and kitchen. This included dusting, vacuuming, cleaning glass/mirrors, etc.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$220

LISA F.
11/2004
5.0
house cleaning
  + -1 more
AN EXCEPTIONAL JOB. MY SON HAS TERRIBLE ALLERGIES AND WE REALLY NEEDED TO HAVE AN EXCELLENT JOB WITH DUST AND PET DANDER REMOVAL FROM THE PREVIOUS OWNERS. THEY WIPED EVERY SURFACE TO GET RID OF DUST FROM THE BASEBOARDS TO THE MOLDING TO PLANTATION SHUTTERS. THEY ALSO CLEANED OUT EVERY DRAWER AND SHELF IN BEDROOMS, BATHROOMS, AND IN THE KITCHEN IN ADDITION TO CLEANING THE KITCHEN AND BATHS. PRIOR TO THEIR CLEANING IT WAS VERY DUSTY. THEY DID SUCH AN AMAZING JOB. I COULD NOT BELIEVE THEIR ATTENTION TO DETAIL. EVEN MY REALTOR COULD NOT BELIEVE WHAT A WONDERFUL JOB THEY PERFORMED. I LIKED THEM SO MUCH AND WAS SO IMPRESSED, I'M GOING TO USE THEM FOR WEEKLY CLEANING AS WELL.
Description of Work: THEY DID A ''MOVE IN'' CLEAN ON OUR NEW HOUSE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

ELLEN B.
11/1999
1.0
house cleaning
  + -1 more
OFFERED $25 BACK AND MEMBER IS SELF ADMITTEDLY PICKY
Description of Work: MEMBER WAS DISPLEASED WITH PRE-MOVE IN CLEANING JOB.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Contact information

1014 Industrial Dr., Matthews, NC 28105

http://www.maidbrigade.com/nc/charlotte

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Blind Cleaning,
Buffing and Polishing,
Window Cleaning,
Carpet Cleaning

FAQ

Maid Brigade is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Maid Brigade accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Maid Brigade offers free project estimates.
Yes, Maid Brigade offers eco-friendly accreditations.
No, Maid Brigade does not offer a senior discount.
No, Maid Brigade does not offer emergency services.
Yes, Maid Brigade offers warranties.
Maid Brigade offers the following services: Residential & commercial cleaning - general, kitchen & bathroom.

Contact information

1014 Industrial Dr., Matthews, NC 28105

http://www.maidbrigade.com/nc/charlotte

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM