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Maid Brigade

House Cleaning, Floor Cleaning and Waxing, Blind Cleaning,

About us

Maid Brigade is a residential cleaning company that specializes in eco-friendly green cleaning. All of our maids are professionally trained, certified, bonded and insured. We offer regular weekly, bi-weekly & monthly service as well as move in/move out, turn cleanings and post constructions cleanings. We also offer small commercial and office cleanings. We've proudly performed over 185,000 cleanings in 20 years of service. Locally Owned, Nationally Known SINCE 1998!

Business highlights

27 years of trusted experience

Services we offer

Residential & commercial cleaning - general, kitchen & bathroom.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6260 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
11%
3
7%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 101-125 of 260 reviews

Thresa L.
02/2014
5.0
house cleaning
  + -1 more
Excellent work. On time, thorough. Marc was quick to respond to my request and fit me into the schedule.
Description of Work: Move out cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Response from Maid Brigade
[member name removed], Thank you for your kind words, and for taking the time to post this review. It is really important to us that we respond quickly and address our customer needs. I'm glad that everything was done to your satisfaction. Please be sure to let me know if we can assist you in any way. Thanks again, Marc Titlebaum-Owner

Kevin L.
02/2014
4.0
house cleaning
  + -1 more
Basic services adequately provided.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Maid Brigade
[member name removed], Thank you for taking the time to post this review. We really appreciate the opportunity to provide you service. I want to always be sure you are 100% satisfied. If there is anything we can do to assist you in any way, I would appreciate your letting me know so we can address immediately. Thank you again, Marc Titlebaum-Owner

Barbara E.
02/2014
5.0
house cleaning
  + -1 more
The team of ladies that I had was very professional and super nice. They went right to work once they arrived and didn't stop until they had finished. They always did a wonderful job. I trusted them completely and have not been disappointed.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Response from Maid Brigade
[member name removed], Thank you very much for your kind and thoughtful comments. Trust and consistency are two of the highest priorities that customers place on our company's services. I really appreciate your taking the time to share your thoughts. We look forward to continuing to assist you. Please let me know if I can help you in any way. Thanks again, Marc Titlebaum-Owner

Donald C.
02/2014
5.0
house cleaning
  + -1 more
We have always been pleased with their work.
Description of Work: They come once a month to clean our home, except the kitchen which we do ourselves.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from Maid Brigade
[member name removed], Thank you for taking the time to post this thoughtful review. We really appreciate the opportunity to provide you service. If there is anything additional we can do to assist you, please don't hesitate to let us know. Thanks again for being a great customer! Marc Titlebaum-Owner

Katy H.
01/2014
5.0
house cleaning
  + -1 more
they are punctual, always do a great job, and are accommodating to my schedule should I need a specific time of day on occassion.
Description of Work: Maid Brigade comes every other week and cleans my house top to bottom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$122

Response from Maid Brigade
[removed member name] Thank you very much for your kind comments, and taking the time to post this review. We really appreciate the opportunity to provide you service. As you said, if you have any specific time requirements, (or any other special requests), we definately want to accomodate you. Thank you again, please be sure to let me know if I can help you in any way. Marc Titlebaum-Owner

Amy P.
01/2014
5.0
house cleaning
  + -1 more
They call the day before service to let you know when they will be arriving. They are thorough and do a great job. I love that they were open to using my choice of hard wood floor cleaner. They also leave a survey each cleaning and are responsive to feedback.
Description of Work: They have been cleaning our home(s) for almost 2 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$136

Response from Maid Brigade
[Member name removed], Thank you very much for your kind comments. It is our pleasure to be able to help you with service to your home. As you said, we really appreciate your feedback. If there is anything we can do to assist you in any additional ways, please be sure to let me know. Thanks again, Marc Titlebaum-Owner

Joseph M.
12/2013
5.0
house cleaning
  + -1 more
Wouldn't send anyone to my home to provide estimate.
Description of Work: I called Maid Brigade.

Rating CategoryRating out of 5
quality
5.0
punctuality
5.0


Response from Maid Brigade
[member name removed], I'm sorry that you had the impression we would not provide an in-home estimate for you. We would be very happy to do this for you at your convenience. We typically provide an estimate over the phone, but we have customers that prefer an in-home estimate, and we enjoy coming out to walk through their home with them, describe our services, determine their needs, and provide an estimate for the price. Please call our office (704-568-0028) at your convenience, ask for me, and we will set this up for you right away. Thanks again, Marc Titlebaum-Owner

Tamara R.
12/2013
5.0
house cleaning
  + -1 more
The team arrived on time and worked non-stop. The ladies sang as they worked. This showed me how much they enjoy their work. They did a wonderful job. I would recommend them to anyone. Very friendly.
Description of Work: Prompt, Efficient, Hard working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Maid Brigade
[member name removed] Thank you for taking the time to let us know how happy you were with the cleaning of your home. IThe team members really appreciated your thoughful comments! Please let us know if we can assist you in any way in the future. Thanks again, Marc Titlebaum-Owner

Megan O.
12/2013
5.0
house cleaning
  + -1 more
It was approx $280 for the initial cleaning which took about three hours. I signed up for biweekly cleaning which is $118 per cleaning. They are punctual and professional. I am very satisfied with the service I'm receiving.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Response from Maid Brigade
[member name removed], Thank you very much for your kind comments. We really appreciate and value the opportunity to provide you on-going service. It is important to us that you continue to be satisfied. Please let me know if there is anything additional we can do for you in any way. Thanks again, Marc Titlebaum-Owner

DONALD & SHEVI H.
12/2013
5.0
house cleaning
  + -1 more
They have done an excellent job. We are on a standard schedule for the same time, day of week and crew. The service has really worked out well. Everytime they come out they leave a card so you can fill it out with how the crew did and if you have any concerns. We have never had any issues with the quality of the work or with the company itself.
Description of Work: We use their services every other week for the past two years. They do the floors, bathrooms, blinds, appliances and carpeting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Maid Brigade
[member name removed], Thank you very much for your generous comments. We really appreciate the opportunity to provide service to your home. If there is anything we can do to assist you in any way, please let me know. Thanks again, Marc Titlebaum-Owner

Judy R.
12/2013
5.0
house cleaning
  + -1 more
They are very prompt, reliable and do a good job. They send out 2-3 people to do the cleaning who are very pleasant. The staff in the office is very responsive and helpful. They are consistent with their personnel, the lead person is always the same.
Description of Work: I have been using their services for six months every other week. They do vacuuming, dusting, mopping, kitchen, bathroom and my porches. They have been very responsive to anything I have asked them to do extra.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Maid Brigade
Thank you for your kind comments. We really appreciate the opportunity to provide service to your home. If there is anything at all we can do to assist you, please let me know. Thanks again, Marc Titlebaum-Owner

RUSS F.
12/2013
5.0
house cleaning
  + -1 more
They have been great to work with! They are very punctual. They call you the day before your scheduled date to let you know what time they will arrive. We have never had any problems with them.
Description of Work: Maid Brigade provides housecleaning services every other week. We have been using their services for over ten years. Right now we have them do a partial cleaning of the house. They clean the floors, kitchen, bathrooms and change the sheets on the beds.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$94

Response from Maid Brigade
[member name removed], Thank you very much for your kind comments, and thank you for the opportunity to provide you service for many years. We have just completed our 15 year anniversary, and you were one of our first customers! All of us appreciate and value your trust. Thanks again, Marc Titlebaum-Owner

Shawn W.
12/2013
5.0
house cleaning
  + -1 more
They communicate well and do a thorough job. I know they will come every third week but they call the day before to give me a specific time slot. We have established that I prefer afternoons and they are good about getting me an afternoon time. I would highly recommend their services
Description of Work: We have been using their services for a little over a year. Three ladies come and they each know what they are supposed to do and get right to work. They come out every three weeks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from Maid Brigade
Thank you for your kind words. It is a pleasure to provide service to your home. Please let me know if we can help you in any way. Marc Titlebaum-Owner

Jeffrey T.
12/2013
5.0
house cleaning
  + -1 more
I think they do a good job. They always come on time and call me the day before to let me know what time they will be to my house. If I need a different time they are flexible. Usually the team is three people and it is the same people each time they come out.
Description of Work: I have been using their services for almost a year and a half every other week. They do all the vacuuming, dusting, counters, bathrooms and make the beds.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$124

Response from Maid Brigade
Thank you for taking the time to leave a review. We really appreciate the opportunity to provide you service. Please let me know if we can help you in any way. Thanks again, Marc Titlebaum-Owner

Kerry H.
11/2013
5.0
house cleaning
  + -1 more
Three ladies came and cleaned for about an hour. They were professional and diligent in cleaning. My wife said that she watched them as they were very careful not to scratch corners, table legs, and thresholds as they worked. One important note is that the house does not smell like a chemical factory as Maid Brigade is a "green" cleaning company. We have been using this service going on three years and have always been very impressed with their thoroughness and their competitive pricing. Thanks Maid Brigade!
Description of Work: Cleaned bathrooms, floors, and dusted fans

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Peta K.
11/2013
5.0
house cleaning
  + -1 more
I had one problem with them that you cannot get the time until the day before so you can’t make arrangements for the day that they are coming although they are only here for two hours. So they did not give me an appointment time until the day before and I didn’t like that. However, when they make the appointment, they come, they clean the house and they do a good job. I am on a yearly contract with them. It is a little expensive.
Description of Work: I used Maid Brigade for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$140

melody R.
10/2013
3.0
house cleaning
  + -1 more
Upon being in the house for a week I have noticed what a poor job was done for a move in clean. I would have expected the baseboards to be washed not just dusted. The bathroom light fixtures were not cleaned. Many of the corners were still dirty. Again, I am basing this on what I was told would be a move in clean. There wasn't even any furniture in the house.
Description of Work: Move in clean.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$265

rob A.
10/2013
3.0
house cleaning
  + -1 more
punctual friendly. had problems in communication as not english as primary language. The providers wiped and failed to clean to any detail levels. non visible areas were missed. expectations on washing baseboards were missed as they at best dusted baseboards. over door trim was missed. back hall was missed. I had hoped for a detail cleaning and received a basic obvious area wash. We keep the common areas cleaned they re-did what is commonly clean and failed to detail. Kitchen cabinets were asked to be scrubbed and were not, dusting was spotty. Bathrooms met expectations, however we expected a detail cleaning and were not provided such R. Atripaldi
Description of Work: clean home for market sale. requested special attention to baseboards, bathrooms and kitchen cabinets

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

$360

Donald C.
09/2013
5.0
house cleaning
  + -1 more
they came in cleaning and did not waste any time. The crew worked heads down the whole time they were here. My wife walked through the house saying look how clean, the floor is so shiny, the baseboards are so clean and look at the clean counters and tub. We were very satisfied and will start using them regularly.
Description of Work: total house cleaning, two levels

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

DEAN D.
09/2013
5.0
house cleaning
  + -1 more
We have used them three times before and they do a great job. They will be coming out again in another week to clean. I like that they continually work the whole time they are here. They come out in pairs of two and here right on time.
Description of Work: They cleaned the entire down stairs which is a large living room, den, dining room, two bathrooms, three bedrooms and the laundry room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vanessa S.
08/2013
4.0
house cleaning
  + -1 more
They were fine. The work was ok, but nothing spectacular. I'm not sure that we would use them in the future.
Description of Work: Housecleaning.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Jean G.
08/2013
4.0
house cleaning, buffing & polishing, floor cleaning
  + 1 more
Overall, it went fine. Omilia in the office was extremely responsive and a pleasure to work with. We had requested extra services prior to moving in to a new condo. That included cleaning all of the appliances inside and out, cleaning the inside of the cupboards, etc. For the most part, they did a good job. However, they missed a few obvious spots. They cleaned the oven but never opened the drawer beneath and when we went to put items in the drawer, there were crumbs everywhere. Also, they did not clean any part of the laundry closet. The floor was dirty, as were the tops of the washer and dryer. We even found the previous owner's sock and dryer sheets on the floor! My only other complaint is that the kitchen floor still had crumbs and dirt in the corners and around the baseboards. They may have washed the floor but obviously didn't sweep it well enough before hand. It may sound very nit picky but we paid $215 for the service (it's a very small condo) and felt like their attention to detail fell short. We were not their to supervise so that may have been the issue.
Description of Work: Cleaned the condo prior to move-in.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Chris R.
08/2013
5.0
carpet cleaners, house cleaning, floor cleaning
  + 1 more
We are really happy with their professionalism and focus on thorough cleaning rather than surface cleaning. The team approach works well for familiarity with our house. We like the reward system the ?ompany uses with their teams.
Description of Work: Clean, vacuum and dust the entire house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$142

Kim B.
07/2013
5.0
house cleaning
  + -1 more
After another company failed to show up, the Maid Brigade was there to the rescue. The cost was high but do to the last minute call and they were able to scramble and pull a team together, was worth the cost. Would highly recommend them and I would definately use them again. Thanks Maid Brigade!!!
Description of Work: At the last minute they were able to clean my new house.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Alexander C.
07/2013
5.0
blind cleaning, house cleaning, buffing & polishing, floor cleaning
  + 2 more
The 3 woman cleaning team showed up right on time, and took exactly the quoted amount of time. I am pregnant with twins, and I was pretty behind on the housecleaning due to being on bed rest. They did a really fantastic job, and went beyond my expectations. My stainless appliances looked brand new, and I have tried to clean them many times, never having that type of success, the blinds and baseboards are cleaner than they have been since we moved to our house a year ago. I will definitely use them again, and soon! They were somewhat expensive for the initial cleaning, but the subsequent cleanings are almost half price if scheduled within 4 weeks of the initial cleaning.
Description of Work: The ladies cleaned our whole house top to bottom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Contact information

1014 Industrial Dr., Matthews, NC 28105

http://www.maidbrigade.com/nc/charlotte

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Blind Cleaning,
Buffing and Polishing,
Window Cleaning,
Carpet Cleaning

FAQ

Maid Brigade is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Maid Brigade accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Maid Brigade offers free project estimates.
Yes, Maid Brigade offers eco-friendly accreditations.
No, Maid Brigade does not offer a senior discount.
No, Maid Brigade does not offer emergency services.
Yes, Maid Brigade offers warranties.
Maid Brigade offers the following services: Residential & commercial cleaning - general, kitchen & bathroom.

Contact information

1014 Industrial Dr., Matthews, NC 28105

http://www.maidbrigade.com/nc/charlotte

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM