Keyway Construction & Roofing

Did a great job cleaning up the area after cleaning. Punctual.

It didn't. How could I trust them?

Services were performed as expected.

It was fine. The price was good. They were on time.

I sent confirmation that we accepted the proposal November 5, 2013. I wanted to get the work done before the end of the year but did not hear back from them until mid-December. They're located in North Carolina and my property I needed work on is in South Carolina, they told me they are licensed to do the work in South Carolina. They were licensed for roof repair but they became aware that their license did not cover full roof replacements and they were not able to complete the project because of this. They don't have a general contractors license for South Carolina and therefore could not complete the roof replacement. I didn't have time to get another contractor to finish the work before the end of the year. I would rate their responsiveness and professionalism A before the contract but after I confirmed the contract they would be an F for both categories.

They were hard to make contact with. However, he came out and gave me a quote that I felt was unreasonable. Others may may have a different experience, due to my unique situation. My review is more so that the service provider will know my personal experience. I am not sure if I will use them again, probably not.

Provider never called to set appointment.

When BTR gave me the quote for the roof repairs, they noted that the gutters needed work and referred me to the Angie's List coupon, telling me I could combine this with the repair work. So I got the offer; the roofer came out today to do the repairs, and very carefully cleaned the gutters. He took about twice the time that the Ned Stevens guys did--no flushing the debris down the downspouts. He hand-cleaned them all, tightened a couple of loose brackets, carried all the debris away, and used a leaf-blower to get the remnants off our freshly-stained deck. He did it the way it should be done. It took a little time to get this done because the repairs took a while to schedule (I guess with the hail storms there were a lot of roofs to fix) but it was definitely worth the wait.

David gave me a written quote for the repairs AND a $300 discount on the repairs for being an Angie's List customer. My insurance company was very happy to accept the quote (the adjuster called it a 'steal' even before the discount was applied)! I was very satisfied with the service and hired BTR to do the repairs as well. I would definitely recommend them--a family-owned company with great pride in their work.

They came fairly promptly to see the scope of the work and said they would get right back to us with a date to start work. We waited several weeks and never heard from them. I called their office and asked that someone get with us so that we could get this work started. They never called us back. We called them again and told them we wouldn't be using them. No response.

Kevin from BTR arrived at my house at the scheduled time. I appreciate punctuality, because it shows respect for the value of my time, and that a company can keep its promises. Kevin cleaned all of the gutters on my house quickly but thoroughly, and also used a blower to remove leaves and other debris that had fallen on my walkways. Before he left, he recommended a couple of adjustments to the pitch of my gutters to help rainwater move directly to the downspouts. Those fixes would cost extra, but I appreciated getting his estimate in case I decide to have the repairs done later.

They did what they came out here to do. I was pleased.

Everything went great. Prompt with call back and appointment. Service tech went up and did the job just as a summer storm was approaching. I thought he would reschedule but he went up and got it done. Wold definitely recommend to others.

We hadn't had our gutters cleaned for two years, so we figured we were due. Bought the Big Deal offered by BTR and scheduled with them about two weeks later. The tech came out and quickly went to work checking the gutters on our two story home. Once done he reported to my husband that our gutters were very, very clean and had no damage or excessive wear. We asked about some overflow issues we've been having in two particular sections and he reported that the gutters were not blocked at all - they just aren't able to handle excessive runoff during heavy storms. Quite happy with the service provided - he even cleaned off my patio of all gutter debris once he was done.

Could not get it scheduled.

The job performed was satisfactory. We have a 2 story house. Our gutters have gutter guards which are not intended to be removed for cleanings. We have had our gutters cleaned many times, sometimes cleaned ourselves, and other times we have hired someone to clean them. Although the gutter guards are not removable, this has never been an issue in the past. I told the gentleman that came to do the job that any clogs we've had in the past could be addressed by using a hose and blasting the debris with water to move it along. (They didn't find any clogged gutters and didn't use the hose. They simply blew the roof and gutter guards.) They started by blowing off the roofs and then blowing the gutters. We had a lot of stringy pollen laying on the roofs before the cleaning. Afterward, we had a lot of stringy pollen laying around in the pond and shrubs. They did blow off the sidewalks but we had some pretty big "tumbleweeds" of stringy pollen as a result. I ended up going around and gathering that stuff up after they left. I think they should have cleaned that up. I discovered after they left that one gutter was still completely clogged. My son and I got up on the roof , and attempted to remove the clog using the hose but that was not effective. We ended up removing the gutter to get all the debris that had collected in there (about 5# of stuff- hard not to see!) They did not bring this to my attention. I would have paid them extra to remove the gutter and take care of it if they had told me about it. I paid someone to clean my gutters because I didn't want to do it myself but ended up having to do some of the work anyway. I am wondering if any of my other gutters are clogged too. (It just so happens that the one we worked on was on a lower, more accessible roof. )

Scheduled 2 weeks ago for today 3pm so I could be there. Came about 1pm, pouring rain at the time. Brought 2 trucks and four people and yet they cleaned the gutters and threw all the leaves and debris all over the ground, porch, deck and didn't bother to clean it up!! Four people to do this job and no one had a bag??? No one asked for a bag. never had this experience with gutter cleaning !!

We needed some mold taken off the roof. When calling them after purchasing the deal, the woman said they could do the work and scheduled the appointment but they never showed up. I spoke with them two weeks later and she said they made a mistake and they could not do the service as it would damage my roof. I asked if there was something else they could do, she said they could spray something on there. I asked if the chemicals would ruin my shrubs, she said she would have to get back with me about it. It took another week for her to respond to me and she just said they could not perform the service without ruining the roof. I feel that they did not want to service my area. I would not have minded if they would have admitted the mistake from the beginning, I did not appreciate a no call, no show, that is unacceptable.

Very professional and punctual. My gutters were a mess and are now in working order again. Only thing I would suggest is a little more attention to clean up of debris. Otherwise very pleased.

There were extra cost that I did not understand.

They kept saying everything was going to be extra, but they would never give a price or estimate.

Working with BTR was a pleasure from start to finish; they are true professionals. I had several quotes on the repairs we needed to do, and hired them because they took pictures of the issues on the roof, clearly explained the repairs needed and how they would complete them, and returned their (very reasonable) quote promptly. Once I signed the contract, BTR contacted me quickly to schedule the repairs, and they arrived on time. They started by confirming the repairs with me, and then got right to work. They are professional in manner, appearance,

BTR Replaced my roof and my gutter system a few years back. So I called them back to repair the damaged that was caused by my neighbors tree falling on my house. It was their original work, so needless to say, they knew exactly what needed to be done. They made the damage look new again.

They were able to come when I wanted them. Scheduling was fine. There was one guy here doing the work. I thought the drain being stuck and to get unclogged would be a part of the deal but I had to pay additional.

Kevin came to give an estimate for replacing our roof on a house we bought to renovate. From the inside, it looked like the roof must be leaking. After a thorough inspection, he did give me an estimate, but said that honestly, he could not find any problems with the roof and that it had a few more years of life in it. WHAT A MAN! MAY HIS TRIBE INCREASE :) Men of integrity, especially men in construction, are hard to come by these days! If you need a roofing company, look no further! A+++