Keyway Construction & Roofing

Work was done in a timely and professional way. We were very pleased. Definitely would recommend to anyone needing roof work.

Handled promptly and very professionally. Company owner Bill McHugh had done the whole roof replacement 18 years ago and it still is standing tall in all respects.

Bill came out and provided an accurate quote with short notice and got his crew on the job within a week. The team leader Jesus knew his stuff and orchestrated quality work, adapting to the conditions of my 1964 house and creatively solving problems. He listened to my concerns and addressed them but also gave me feedback. Bill joined his crew at the completion of the work to examine and wrap it all up, getting into the work himself. Keyway aims for quality workmanship and followed through.

The initial installation was fine except they removed my gutter helmet instead of me getting them done by gutter helmet. They then reinstalled them and the gutters never worked right after that. My roof leaked within a year and they were so unresponsive to my calls. It took them more than a month to come out and they said it was repaired. It leaked again. And I had to paint my ceiling again. It then took two more months of no return calls and they came out and said it was fixed again and it wasn't. I finally gave up with them as they were just horrible. I can honestly say I have never had a worse experience with a contractor. I am ok with mistakes but when you simply ignore me, ten or more times and do not fulfill your promises I am done with you. Just terrible!

I have an old style roof, but was assured by BTR they had worked on this type of roof in the past. Price quoted seemed very high, and when I asked, they told me it was because they had to warranty their work. First fix attempt failed. Called them, and they returned to try again. Second attempt also failed. When called back they said "we've done the best we could, your roof is too old and needs to be replaced." Given that repair wasn't successful, I requested a refund or partial refund of monies paid, but was rudely rebuked. "We did the best we could, no warranty" was what I was told several times.

I contacted BTR Roofing based on Angie's List Ratings, my experience with them was awful. Every deadline was missed, I can't count how many returned phone calls were missed, and how long it took to complete the work. They came out finally to complete the work and only did half of it, then the first time it rained the repair leaked. I called and they said thy would come the next week to redo the roof work and install the gutters, which once again they didn't make the commitment. I then called the next week to ask if I should just call another company to do the work, and they sent someone the next day. Once the work was complete they were very fast in their follow up to get paid, much, much faster than any interest in actually completing the work. Terrible experience, poor customer service.

As owners of an 1880s home on the National Historic Registry, we are required to maintain the home to certain standards. When the original metal roof was in need of this maintenance, we checked around and hired BTR Construction and Roofing to do the service by applying an elastomeric coating to the roof. Days after completing the job, it was brought to our attention that a section of the metal roofing had not been treated. When the company rep was contacted, the response was that they did the section they were supposed to do and we're not going to do the rest, unless we paid extra; that they had not been asked to do nor, contracted to do that section, even though we wanted all of the original surface treated and that this is definitely part of the original surface. The contract specified that it was to include coating the "existing metal roof." Their reason was that this section was about a two foot drop-down from what they called the upper main roof. This, even though they did do the section that is about two feet above the this so-termed upper main roof. When we are required to maintain the entire roof to standards, it is unbelievable to think that we would want this small original section over the kitchen excluded. It is also inconceivable that this was not even questioned or pointed out by the company rep prior to doing the job. In addition, the install team sealed up and removed the substantial amount of coating material rather than leaving it, even though we were charged an additional $300 up charge to match the color, as required by the Historical Commission. My guess is that way they could use it for someone else's job. Finally, even though the contract gives the mailing address to send payment on completion, the company rep called the afternoon they completed the job and insisted that they come by the following morning and pick up the check. Be aware, that if you want to pay by credit card, there is a 4% surcharge of which there is no mention any where in the paperwork.

Perfect. The work was performed as scheduled and on budget. We had insurance coverage due to hail damage. They worked with us so we could have insurance coverage approved. The work was beautiful and professional. Clean-up went well.

The work could have been done by one person in less than 4 hours. They had the owner who did very little and another guy who did some really poor quality work. They both stayed for 6 hours and charged me an extra 75.00 per person per hour. So I had to pay $750 plus the cost of the deal which was an additional $150 for work that really could have been done for about $300 tops. They people were I had deal with were extremely rude and beligerant. I hope to never deal with them ever again.

BTR installed our roof about seven years ago and did a good job. They responded to a prior skylight leak several years ago with no problems. The work they do is good quality. This time, we had to call several times to get a response. They came out and contracted to replace the skylight and we paid them. Since then it was been almost four weeks. They have not responded to our calls. We have had three more heavy rains and ongoing leaks. We asked for a tarp, but they said "someone would look at it."

This would have been the fourth time these guys should be coming out. While the work that has been done was great, they never checked the whole roof like I asked so I had to pay a job fee. The third time I talked the guy down on that. This time, they (and it was Bill who was to come out) canceled on me an hour before the appointment, we rescheduled for a week and a half later (since that was the soonest available, apparently everyone else with a leak in their roof from the three weeks of storms was more important so Bill was on site) and now waited 45 minutes before just giving up. Tried calling, left a message, despite them saying their office opens at 8am, and my appointment was at 8:15. Nothing. Never using these guys again. Get your office and scheduling organized, people. This is ridiculous. Going somewhere else.

Great, we have used them before and will use them again.

Substandard work by BTR Construction! Painters made a mess and needed them to come back a second and third time to clean up and redo areas that didn't cover well the first time. Additionally, the floors they had painted all came undone one month into the pool season. When I called to ask about a warranty on the work I got handed from one person to another. When asked why no one would call me back I was repeatedly given an excuse of "there has been turnover in the company". When I finally did get in touch with the owner, he came out, looked at the work and said he'd get back with me. It's been two months and I've heard nothing from them. I called every other day but no one cares to call back. At this point, I've accepted that I will not get BTR to come back and help resolve the issue. I'd be cautious of using this company. They get an D in my book for their overall work and ensuring customer satisfaction!

We were not pleased with BTR. They came to our house 4 times - and never on time. Even when we had a set appointment, they called and said they were on their way (on an earlier date/time than scheduled). I rushed home two times when I didn't have time. The roof rot was only partially done. What was done was done well. However, there were additional areas of rot that I was led to believe would be done in the quote that were not. Additionally, the railing was a mess. The top of the railing on my deck was pieced together like a puzzle - when they should have been a long piece of wood. One area, they made a wrong cut (on the wrong angle ) but just flipped it over and cut it the other way. It looked like someone did it who had never done this before. I made a phone call and Bill came out to inspect the work. He said it would be fixed and he would send a crew. I asked them how they would know what to do. He said he would be there to supervise. The crew returned, but not Bill. They fixed the railings and that was fine. But they told me they were not authorized to finish the wood rotted dormers. I called Bill. No answer and no return calls after calling him twice. I called the company three times. They told me they would call me back. No calls back and no finishing the job they were paid to do. I have given them lots of time to respond back before writing the review. VERY DISAPPOINTED. It was unprofessional start to finish.

Went very well. We had a shingle that had become loose and was sliding from the roof. We called BTR and they were able to schedule for the next day. Bill came out at the agreed time and was able to fix the shingle quickly. He also noticed another that appeared to be loose and fixed it as well. He looked over the area of roof we asked him to check and said it looked good other than a couple of nails that needed to be refastened. We felt BTR was prompt, and did what we asked them to do courteously and professionally. We will certainly call on them again for roofing and handyman services. We have always considered BTR a roofing company, but are glad to hear they are in the handyman service field as well.

Bill was very professional. They installed a roof for me in 2013 and I knew then I would use them again. They are very professional and courteous. They explained everything in detail and followed-up. They also did a great job cleaning up after the work was completed. Most recently, I have used BTR for repair and "handyman" work. I had the same experience with them. I would use them again.

I tried to work with this group for ~2 months on getting a window installed. They never even ordered it. I called multiple times and rarely heard back from anyone, only to finally find out they never even ordered the window after that amount of time. When I met with Bill he was nice and timely, but there wasn't any followup on actually getting the project going. I don't know if that was an office error or what.

It went great! The installers were quick, efficient and did a quality job. All work areas were spotless when they left.

They were pretty good. I have to get back to them to close the deal. They were excellent and showed up before I expected them. They gave me an estimate for $600 and then gave me another one to replace the roof. They were prompt and the person who came out walked around and assessed the problem quickly. He emailed the estimates to me and it is hard to find a reliable roofer.

After some initial cross-talk on schedules, they made the repair. This is a family business and quite knowledgeable with this type of repair. They replaced the rotten hardboard with PVC and even planed it to the correct width. In addition, free of charge they fixed a door that wouldn't latch (moved the striker plate).

Came and provided estimate but did not schedule work within 6 weeks so I canceled.

No show, no call. Requested a refund.

BTR could have charged me for a new roof but was honest and said all I needed was a repair which was done just as described for the time and price requested.

This is the 2nd time I had used them for roof repair via my home warranty. They did such a fantastic job the first time, that I requested them through my warranty company in February when I had another leak. My experience with them the 2nd time was totally different. I also totally understand that sometimes things just happen and this may an outlier event. I am only reporting in case others have had the same experience. If mine is the only bad review you read, I would assume this was just a lack of communication and an uncommon occurrence. Kevin came out on 2/20 and investigated the leak which turned out to be around the 2nd story dormer window. They spoke with my home warranty company and the repair was covered. I signed a Proposal/Contract, and I gave them the $75 deposit and they told me someone would be out in about a week. They said I didn't need to be home for the repair. The technician would leave a note indicating he had been there. This had been my experience with them in the past. However this time was different. I called them on 3/13 to let them know I was still awaiting service. Kevin wasn't in and they couldn't find any of the paper work he had given me. They said they would call back. Several hours went by and I never heard from them. So I called back. This time they asked me if I could email them a copy of the Proposal/Contract. I did email it within 30 minutes. I got busy and realized that another week had gone by and nobody had gotten back to me. So I called back. They said they never got the email. Then he said he found it in the company email Spam filter. He apologized and said somebody would be out. I never heard anything, so last week I called again. This time he said somebody would be out the very next day, Friday 3/27. I was at work and there was no note left at the house, so I assumed the work hadn't been done. I called today, 3/31 and left a message. I expressed that I wanted my $75 deposit back and that I would be calling my warranty company and writing a review on Angie's list. The owner called back immediately and explained the work had been done all the way back on 2/23 but the technician did not leave a note indicating he had been there. The tech did come out again on 3/27 and discovered the work had been done. He ALSO did NOT leave a note to let me know he had been there. Nobody at the office called to let me know the work had been done a month earlier. So, because this experience was so different than my experience with them in the past, I asked him what happened. He basically said there was no excuse and that all 3 of them had dropped the ball. He was very apologetic. I don't have any reason to assume the work isn't top quality, I just think something must be going on organizationally.

BTR went to great pains to confirm the leak was with the roof, not the window. Upon completion of the repair, the BTR rep was confident he had solved the problem -- and he was right! (I discovered the leak a year before, which my initial roofer was not able to discern.) Had I replaced the window (which would have meant replacing all three windows due to a manufacurer's design change), I might have paid $2500, which would have still left me with a leak. Fixing the roof saved me both financial and mental anguish. BTR is now my roofer of record. Professional, courteous, pleasant to work with, and got the job done!