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Affordable Carpet Cleaning

Carpet Cleaning, Upholstery Cleaning, Floor Cleaning and Waxing,

About us

Family owned and operated, serving Charlotte and surrounding areas since 1991. We operate the Bane Clene system of hot water extraction and do not use any harsh chemicals or abrasive materials. We do not use sub contractors and have 4 employees, fully licensed and insured. We do not add trip charges or any hidden charges. We treat our customers as we would like to be treated. Numerous great reviews about us on google.com and yellowpages.com. Please not our equipment is truck mounted, therefore we can not access high rises. Winner of the Super Service Award 3 years in a row!

Business highlights

33 years of trusted experience
Emergency Services Offered

Services we offer

Carpet & rug cleaning. Upholstery cleaning - home & auto. Water damage remediation

Services we don't offer

Tile & grout cleaning. Air duct cleaning - not high rise accessible.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8222 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
7%
3
5%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.7
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 76-222 of 222 reviews

Brenda W.
05/2014
5.0
carpet cleaners
  + -1 more
On time and did a great job at a great price. Couldn't ask for anything more.
Description of Work: Pleasant experience

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Affordable Carpet Cleaning
Thank you (removed member name), glad you were happy! Eileen

Hannah O.
05/2014
5.0
carpet cleaners
  + -1 more
Robby did a knock out job!! Came for a last min job where I got grease on the carpet. Saved me from the wife big time. A++ responsiveness.
Description of Work: Carpet cleaning in two rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Affordable Carpet Cleaning
Thanks (removed member name), glad you were happy!

Sandra C.
05/2014
5.0
carpet cleaners
  + -1 more
This is the 2nd time we used their service and they were very quick to come out and highly professional. The carpet in our walk in closet and guest bedroom were badly stained by our dogs. the company is family owned and the customer service was great. Robb, who came out could not promise to get all the stains out since our petsitter rubbed the stains into the carpet when she attempted to clean them. The walk in closet came out great and the guest bedroom, which had the worst stains came out, however the next day about 10% of the stain reappeared. Robb, who treated the carpet told us that this might happen as it was such a bad pet stain. We were happy with the results and may have it retreated to see if we can get it out 100%.
Description of Work: Affordable came out and cleaned our carpet which was badly stained by our dogs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Affordable Carpet Cleaning
Thanks for review (removed member name) and really enjoyed talking to you! Eileen

KIM M.
05/2014
5.0
carpet cleaners
  + -1 more
Went very well, very nice on phone and able to schedule exactly when I wanted it done, explained options and price points. Since most of the furniture was already out of the 2 bedrooms (I had some construction done in those rooms) I choose the option that did not include moving any furniture. Tech arrived on time, worked quickly and got the 1 stain out as well as got the construction dust out of the carpet. As expected the carpets were pretty damp, but after running ceiling fans and hvac fan over night they were dry and I was able to move everything back in the bedrooms the next morning
Description of Work: Cleaned carpets in 2 bedrooms, 1 hall and stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Diane O.
05/2014
5.0
carpet cleaners
  + -1 more
Appointment scheduling efficient. Able to make appointment at convenient time. Rob arrived on time and dragged hoses and cords up 3 flights of stairs. Wasn't sure if he had enough length for a 3rd floor apt but he was determined to try. Great attitude! He performed the job quickly and thoroughly. He asked repeatedly at end if I needed any areas repeated. Carpet was spotless !Great experience with this service provider
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

john D.
05/2014
3.0
carpet cleaners
  + -1 more
They were very responsive and were out within a few days. I was a little disappointed. The price was very good but they were unable to get the stains out the carpets.
Description of Work: I purchased a big deal for $89 for Three Rooms of Carpet Cleaning, Plus Free Hallway. They cleaned the carpets in our upstairs.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$89

Erin C.
04/2014
3.0
carpet cleaners
  + -1 more
It was very easy to set up the appointment, the owner was very flexible and accommodating even calling back to make sure dates and times worked. Rob called before coming over the day of, he was polite and worked quickly. The customer service portion was awesome. Rob got a decent sized stain out. The carpets were very wet upon completion- I had to walk on them briefly and the bottom of my socks came away saturated. Once dry carpet was crunchy and clean-er, though not quite as clean as I had hoped. Pros: Price,Speedy, Easy set up, Good follow up Cons: Speed- too quick to remove enough moisture etc resulting in so-so carpets
Description of Work: We used an Angie's List deal for whole house cleaning, plus added a stairway.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

$155

Cindy M.
04/2014
1.0
carpet cleaners
  + -1 more
Shampooed 1872sq. ft. in about an hour and a half. That's the fastest shampooer in the Carolina's. I looked over the carpets and pointed out with very calm demeanor, several areas that still looked VERY dirty. I was told that it wouldn't come out no matter how many times he went over it and then he left. When I talked with the owner of the company he said that the shampooer said I was difficult (because the work I hired him to do was only half done & that's my fault? HELLO?!) and they would not be able to get my carpet cleaned, he wouldn't charge me and lets just all keep it to ourselves. Funny, I had a friend to come over and shampoo over those spots with my shampooer and every little bit of dirt came right out. If you just want the surface dirt off, this is the company for you however, if you expect a quality job I'm sad to say that you might want to look elsewhere.
Description of Work: Shampooed all the carpets in my home

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0


Knight K.
03/2014
5.0
carpet cleaners
  + -1 more
All in all this was a good service. They were on time and very nice. They really moved through the rooms quickly, which made me question how great a job they were doing, but the reality was that they did a good job.
Description of Work: Bedroom, Hallway, Stairs, Family Room

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Jeffrey B.
03/2014
4.0
carpet cleaners
  + -1 more
Overall, a pretty good job. The technician showed up on time and was professional. When he was finished the carpets were cleaner but not quite as clean as I hoped. The technician stated that some of the stains were just too deep.
Description of Work: Cleaned 5 areas of carpet

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$120

frank T.
03/2014
5.0
carpet cleaners
  + -1 more
perfect. Rob was right on time. very professional, friendly and quick.
Description of Work: cleaned a large room, 2 hallways and a stairway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Margarita P.
03/2014
5.0
carpet cleaners
  + -1 more
Very professional and accommodating. Eileen answered on a Sunday and had me scheduled for Tuesday. Rob called 30 mintues prior to arrival and ddid an excellent job. I would definitely use them again.
Description of Work: Cleaned carpet in the living room, 2 halls, 2 large bedrooms and closets after moving out of Townhome. I paid for cleaning of 5 rooms due to the rooms being so large.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Stephen R.
03/2014
5.0
carpet cleaners
  + -1 more
Very professional and accommodating (I had to change the date twice). They did an excellent job and I will definitely use them again.
Description of Work: Cleaned carpets in 3 bedrooms, hallway, stairway, bonus room, and closets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$120

Rodger C.
02/2014
3.0
carpet cleaners
  + -1 more
Equipment leaked so carpet was far more saturated than need to be. Tech was a nice guy.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$80

Raymond C.
01/2014
5.0
carpet cleaners
  + -1 more
Eileen with Affordable contacted me right away to schedule an appointment. She told me that she would be sending Rob to clean my carpeting. The afternoon before the appointment, Eileen called to confirm. Rob arrived a bit early for the appointment. He was very personable and professional. He asked me to show him the areas to be cleaned and he got right to work. Rob did a great job including cleaning some problem areas with stains. My carpeting looks like new. I will definitely use Affordable again.
Description of Work: I purchased a special to clean 3 bedrooms and a hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Affordable Carpet Cleaning
Thank you [member name removed], glad you were happy with our service and we look forward to working with you again when the need arises. EIleen

Brenda T.
11/2013
5.0
carpet cleaners
  + -1 more
Arrived promptly, friendly and professional, efficient, seemed to take a normal amount of time.
Description of Work: Shampooed 4 bedrooms, hallway, stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$158

William C.
10/2013
5.0
carpet cleaners
  + -1 more
Carpet looks good. Punctual. Gave me a confirmation call the day before. Receipt is email to you.
Description of Work: Steam cleaned four rooms and a staircase. Spot treated a small area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Irwin S.
09/2013
5.0
carpet cleaners
  + -1 more
Job was adequate , good deal for the money. There were spots that they didn't get out. My wife got them out with spot shot. Vendor should carry with them cleaners that can handle stains. They only used their steam cleaner . Carpet didn't thoroughly dry for 12 hours.
Description of Work: Cleaned carpet in master bedroom, family room and stairs

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Rebecca S.
09/2013
5.0
carpet cleaners
  + -1 more
Everything went well. Did a good job with the carpets and cleaning the sofa
Description of Work: Clean 3 rooms of carpet and the sofa

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,509

Cathy C.
09/2013
4.0
carpet cleaners
  + -1 more
My only disappointment was that my spots were still there. Didn't notice any pretreatment being done.
Description of Work: cleaned 3 rooms carpet

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Brian S.
08/2013
5.0
carpet cleaners
  + -1 more
It was a good experience. The scheduling staff was pleasant and courteous and made it easy to get a time that was convenient for me. The person who performed the cleaning itself was very pleasant to interact with, professional yet friendly and made quick work of the tasks at hand without sacrificing the qualify of his work. He cleaned up and was no his way in no time and my carpet and rugs look great!
Description of Work: Steam cleaned carpet and two rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Brian K.
08/2013
5.0
carpet cleaners
  + -1 more
Cleaner came right out (very prompt) and was very professional the entire time. He did a good job and even offered to hit a couple times again just in case since it was hard to tell if the smell was gone with the carpet still damp.
Description of Work: Needed to have stairs cleaned of some pet stains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark G.
08/2013
5.0
carpet cleaners
  + -1 more
We purchased a big deal for the service and it turned out great. Something on the machine broke, and they had to reschedule for another day, and so they threw in something extra. They were really apologetic, and it was good.
Description of Work: We used Affordable Carpet Cleaning. They cleaned 3 rooms for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Elizabeth J.
08/2013
5.0
carpet cleaners
  + -1 more
It was great! Very professional and friendly service. Cleaning was great. He was able to get out a lot of spots that had been there for awhile.:)
Description of Work: Cleaned all carpets upstairs (4 bedrooms) and staircase/hallway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Andre A.
07/2013
5.0
carpet cleaners
  + -1 more
I am a Realtor working for The New Realty Group (NRG) firm who had upcoming closing for a Buyer client. I gave a home gift of having the carpets cleaned in their new home. This was a quick cleaning request as the closing was scheduled for 7-26-13. I spoke to Eileen on 7-24-13, and scheduled the appt and learned that the company works with a lot of Builders and Realtors, so she understood the time frame I was operating under and the need to have it done before the Buyers moved in. She squeezed us into her technician's already busy schedule to accommodate us. The technician actually called the day of and requested to start earlier than the original scheduled time, in which we appreciated very much. The Buyers were completely satisfied with the results, which helped to make their overall buying experience a great event indeed! Thank you Affordable Carpet Cleaning and I will definitely call on you again.
Description of Work: Cleaned carpets in 6 rooms and 2 stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$229

Contact information

4907 Hickory Lake Ln, Matthews, NC 28105


Service hours

Sunday:
9:00 AM - 2:00 PM
Monday:
7:30 AM - 8:00 PM
Tuesday:
7:30 AM - 8:00 PM
Wednesday:
7:30 AM - 8:00 PM
Thursday:
7:30 AM - 8:00 PM
Friday:
7:30 AM - 8:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Water & Smoke Damage,
Hardwood Flooring Sales and Installation

FAQ

Affordable Carpet Cleaning is currently rated 4.8 overall out of 5.

Sunday: 9:00 AM - 2:00 PM

Monday: 7:30 AM - 8:00 PM

Tuesday: 7:30 AM - 8:00 PM

Wednesday: 7:30 AM - 8:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 8:00 PM

Saturday: 8:00 AM - 6:00 PM

Affordable Carpet Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Affordable Carpet Cleaning offers free project estimates.
No, Affordable Carpet Cleaning does not offer eco-friendly accreditations.
No, Affordable Carpet Cleaning does not offer a senior discount.
Yes, Affordable Carpet Cleaning offers emergency services.
Yes, Affordable Carpet Cleaning offers warranties.
Affordable Carpet Cleaning offers the following services: Carpet & rug cleaning. Upholstery cleaning - home & auto. Water damage remediation
Tile & grout cleaning. Air duct cleaning - not high rise accessible.

Contact information

4907 Hickory Lake Ln, Matthews, NC 28105


Service hours

Sunday:
9:00 AM - 2:00 PM
Monday:
7:30 AM - 8:00 PM
Tuesday:
7:30 AM - 8:00 PM
Wednesday:
7:30 AM - 8:00 PM
Thursday:
7:30 AM - 8:00 PM
Friday:
7:30 AM - 8:00 PM
Saturday:
8:00 AM - 6:00 PM