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Affordable Carpet Cleaning

Carpet Cleaning, Upholstery Cleaning, Floor Cleaning and Waxing,

About us

Family owned and operated, serving Charlotte and surrounding areas since 1991. We operate the Bane Clene system of hot water extraction and do not use any harsh chemicals or abrasive materials. We do not use sub contractors and have 4 employees, fully licensed and insured. We do not add trip charges or any hidden charges. We treat our customers as we would like to be treated. Numerous great reviews about us on google.com and yellowpages.com. Please not our equipment is truck mounted, therefore we can not access high rises. Winner of the Super Service Award 3 years in a row!

Business highlights

33 years of trusted experience
Emergency Services Offered

Services we offer

Carpet & rug cleaning. Upholstery cleaning - home & auto. Water damage remediation

Services we don't offer

Tile & grout cleaning. Air duct cleaning - not high rise accessible.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8222 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
7%
3
5%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.7
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 222 reviews

Thomas R.
08/2018
5.0
carpet cleaners
  + -1 more
The cleaning went very well. Jack is conscientious and a very experienced cleaner. He cleaned carpet in 5 rooms and a medium sized area rug. Following our request, he also applied a protectant to all areas to help resist future stains. It was a job well done and we would recommend Affordable without reservation.
Description of Work: Carpet and rug cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Affordable Carpet Cleaning
Thank you for your review [Member Name Removed], I will be sure to share with Jack. He takes great pride in his work and deserves the credit! We look forward to working with you again. Kind regards. Eileen.

Meryle E.
07/2018
5.0
carpet cleaners
  + -1 more
We wanted to get our carpets cleaned before moving out of our house. Eileen was very accommodating in scheduling us in short notice. 4 bedrooms and a hallway were cleaned. Jackie who came to clean the carpets was a miracle worker on 27 year old carpets! Even he couldn’t get over how great they looked! We would not hesitate to hire them again!
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$124

Response from Affordable Carpet Cleaning
Thank you [Member Name Removed], we are delighted that this was a great experience for you. This is what we aim for each and every time. Jack is a very hard, conscientious worker & I will be sure to share this review with him. Enjoy your new home & we look forward to working with you again! Eileen

Joe T.
06/2018
1.0
carpet cleaners
  + -1 more
I didn't expect miracles since the carpet hadn't been professionally cleaned in over 15 years. But, I also didn't expect to have several rust-looking stains left behind either. When I called about this, Eileen gave some story about there being a variety of factors that can cause this with Berber and that the stains could likely be cleaned with a wet rag. (Ok, so why didn't anybody tell me this up front?) I confirmed that a wet rag and LOTS of elbow grease would indeed clean the stains but called her back to complain that I paid for their services to clean the carpet - not for me to clean up behind them. She said she'd send someone out to clean them and we agreed on a day. Unfortunately, I agreed to a morning immediately following a long business trip and I called her that morning to reschedule. After hearing a very audible huff (sorry I put you out so much Eileen), she told me she'd have to get back to me the following Mon or Tues when they would be in my area again. After hearing nothing that Tuesday, I called and left voice mail which was never returned. Oh yeah...she quoted me $140 when I first called for service but was told it was $150 the day of the service. Epic fail Eileen and company!!!
Description of Work: Cleaning Berber carpet in master bedroom, stairs, office, and guest bedroom.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$150

Jefforey B.
05/2018
5.0
carpet cleaners
  + -1 more
Cleaner was pleasant, professional and explained all of his work. A pleasure to work with.
Description of Work: Cleaned great room and hall carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Jerry M.
02/2018
5.0
carpet cleaners
  + -1 more
The service person was timely and polite with a good attitude. The cleaning seemed thorough. It is a bit of extra trouble because you must move your own furniture
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

David S.
02/2018
5.0
carpet cleaners
  + -1 more
These folks are great. They always get the stains up. They use water extrusion which is the only way to go.
Description of Work: Carpet cleaning, some stains

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Cindy E.
11/2017
3.0
carpet cleaners
  + -1 more
We were not pleased with the quality of the cleaning. Although our carpet is not brand new, we expected most stains to be removed and were told that they would be. Unfortunately, we could not tell that any of the stains were removed or even lighter in appearance after the cleaning. Also, the carpet stayed wet much longer than expected which was an inconvenience, but not a huge problem.
Description of Work: Carpets and stairs cleaned.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Affordable Carpet Cleaning
[Member Name Removed], I am sorry that you were not happy. Jack explained that there was only so much he could do with 20 year old carpet. I spoke to your husband and offered to send Jack back to do another clean at no cost, but never heard back from you. We aim to keep all of our customers happy, but sometimes it is just not possible.

J. Kelley D.
10/2017
5.0
carpet cleaners
  + -1 more
Better than expected. Would highly recommend!! Went above and beyond and great communication!!
Description of Work: Carpets cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Kim B.
10/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Great work! Beautiful job. Would definitely hire again!
Description of Work: Carpet through out the house, a sectional, and large chair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KRISTEN B.
09/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Wonderful! Jack was right on time and explained what he would do. Stains came out of the carpets that I couldn't for the life of me get out - it really looks great. I will definitely use them again!
Description of Work: Carpet cleaning in 3 bedrooms, the hall, our stairs, and then steam cleaned a small microfiber-covered chair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

Susan R.
08/2017
4.0
carpet cleaners
  + -1 more
Two rooms carpet cleaned. Master bedroom and closet. I explained that there were pet accident stains and over the phone when scheduling, the woman said deodorizing for that would be an extra $10 when he did the job. I said that would be no problem. When the man was finished he said deodorizing charge was $20 and he needed to collect it. I told him that the woman on the phone told me it would be a $10 charge and I looked on my calendar where I make appointment notes and I had noted $10 for deordorizng. He insisted it was $20. I paid him the $20 cash and he left. The carpet was awesome and very clean and smelled great but it did take another 24 hours for it to completely dry. I'm wondering if his machine did not completely suck up all the water.
Description of Work: Clean master bedroom carpet in bedroom and closet. $79 Angie's list and $20 fee for deodorizing (that was quoted to be $10 when scheduled). $99

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$100

Darrell Z.
08/2017
5.0
carpet cleaners
  + -1 more
It went very well. I was impressed how efficient the technician was. He did a great job in a timely manner.
Description of Work: 2 Rooms, Hall-Way, Stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Tonya J.
07/2017
5.0
carpet cleaners
  + -1 more
I did a detailed review upon completion of service. The service provided did a great job. Highly recommend the company.
Description of Work: Carpet cleaning .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michele S.
07/2017
5.0
carpet cleaners
  + -1 more
Technician was professional and did a great job
Description of Work: Excellent service. Was early and carpets look great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

David S.
07/2017
5.0
carpet cleaners
  + -1 more
It went very well. I've had others go a little further in the hallway and be willing do the stairs.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$79

Megan M.
07/2017
5.0
carpet cleaners
  + -1 more
Great job in all areas. Looks fantastic!
Description of Work: I had the carpet in two rooms and my stairs cleaned.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anthony F.
07/2017
5.0
carpet cleaners
  + -1 more
Performed as expected. Would hire again.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114

Bill A.
07/2017
5.0
carpet cleaners
  + -1 more
They were prompt and did a great job
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shawna B.
07/2017
5.0
carpet cleaners
  + -1 more
It went well. Our technician came early to the appointment after calling for my approval. He was friendly and professional. He assessed the job quickly and finished the job promptly. Our carpets were in good condition already, but minor stains were removed and dry time was not an issue. The rug continued to show wear even after cleaning but that was to be expected considering its condition. I was pleased with the service that I received and I will book with them again.
Description of Work: I had two rooms, a rug, and our hallway/staircase cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Ebenezer S.
05/2017
5.0
carpet cleaners
  + -1 more
Did a great job cleaning the carpets.
Description of Work: Carpet cleaning in four rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy E.
05/2017
5.0
carpet cleaners
  + -1 more
Excellent company. Very professional, efficient, punctual and personable. Will use them again.
Description of Work: Cleaned carpets and area rugs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carla D.
05/2017
5.0
carpet cleaners
  + -1 more
went well. the guy was very professional. arrived on time and worked really hard. cleaned up afterwards.
Description of Work: cleaned carpet in bedrooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

kathy H.
04/2017
5.0
carpet cleaners
  + -1 more
Fantastic service from Elaine and our technician!
Description of Work: Two rugs that needed cleaning and they were great to provide me warnings on a wool rug!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Pat M.
03/2017
5.0
carpet cleaners
  + -1 more
The carpet turned out beautifully. Spot cleaning prior to the regular cleaning got out all spots.
Description of Work: White area carpet cleaned. Since it was on a wood floor it had to be moved into the garage. Technician was very accommodating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jennifer H.
03/2017
5.0
carpet cleaners
  + -1 more
Great! Polite associates all around.
Description of Work: Clean carpets in 5 rooms plus hall and stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Contact information

4907 Hickory Lake Ln, Matthews, NC 28105


Service hours

Sunday:
9:00 AM - 2:00 PM
Monday:
7:30 AM - 8:00 PM
Tuesday:
7:30 AM - 8:00 PM
Wednesday:
7:30 AM - 8:00 PM
Thursday:
7:30 AM - 8:00 PM
Friday:
7:30 AM - 8:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Water & Smoke Damage,
Hardwood Flooring Sales and Installation

FAQ

Affordable Carpet Cleaning is currently rated 4.8 overall out of 5.

Sunday: 9:00 AM - 2:00 PM

Monday: 7:30 AM - 8:00 PM

Tuesday: 7:30 AM - 8:00 PM

Wednesday: 7:30 AM - 8:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 8:00 PM

Saturday: 8:00 AM - 6:00 PM

Affordable Carpet Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Affordable Carpet Cleaning offers free project estimates.
No, Affordable Carpet Cleaning does not offer eco-friendly accreditations.
No, Affordable Carpet Cleaning does not offer a senior discount.
Yes, Affordable Carpet Cleaning offers emergency services.
Yes, Affordable Carpet Cleaning offers warranties.
Affordable Carpet Cleaning offers the following services: Carpet & rug cleaning. Upholstery cleaning - home & auto. Water damage remediation
Tile & grout cleaning. Air duct cleaning - not high rise accessible.

Contact information

4907 Hickory Lake Ln, Matthews, NC 28105


Service hours

Sunday:
9:00 AM - 2:00 PM
Monday:
7:30 AM - 8:00 PM
Tuesday:
7:30 AM - 8:00 PM
Wednesday:
7:30 AM - 8:00 PM
Thursday:
7:30 AM - 8:00 PM
Friday:
7:30 AM - 8:00 PM
Saturday:
8:00 AM - 6:00 PM