Get matched with top appliance repair pros in Lake Junaluska, NC

"They were very accommodating to My time. They called me immediately and arranged to come the next morning on time. The repair man had a challenging time Moving my refrigerator. He worked slowly and steady apologized for taking so long. My refrigerator stopped working he showed me that the compressor was fine. it was the fan needed to be cleaned. Their price was fair and they told me toward the end what the cost would be. I would definitely recommend them and if I need another appliance fixed I would surely call Them refrigerator stopped"

"I contracted the services of this company with the total coverage plan for my air conditioning and appliances, I did not see the real reviews before contracting and for two years I was paying on time and they don't want fixed my AC. Just said that I get $500.00 and that I fixed it by myself. It's the worts company."

"One of the major concerns, when you move to another State is finding new key service providers. How fortunate are we to have found Sabastian and Appliance Zen. We are truly in an "om" state after using their service. Our oven stopped heating up and Sabastian not only found the problem on the circuit board but was able to repair it. "Nobody" does circuit board-level repairs. My past experience has been that a service provider would just say, "sorry, you have to replace the entire board assembly." At greater expense. But not Appliance Zen. The other issue with the oven was that it was running 25 degrees hotter than the temp we set. That turned out to be an easy adjustment. No repair needed. Lastly, our dishwasher was also acting up - not cleaning all of the dishes on the bottom rack - and Sabastian determined what was wrong, but after checking the prices of replacement parts, factoring in labor and the age of the unit, he recommended against the high cost of repair and to just replace the unit. Beyond the excellent service, Sabastian is just a badass guy to be around. Great conversation and great technical skills. What more can you ask for? Appliance repair provider found. Check that box."

"Diagnostic done...said he was ordering part from Alabama. He said it would take a couple of weeks. I paid 112 and have never heard back. It seems that this is a pattern. Asheville Police were contacted."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terry is the real deal. He diagnosed the trouble with my dryer in minutes and came back a week later and fixed it. It was a hard fix but he worked harder and did a fantastic job. He's even found another problem and will be back to fix that as well. I highly recommend him."

"Our washer started making a loud screeching sound in September. ASI was sent by Maytag to service it. We were quoted an outrageous $747 for repairs. Maytag agreed to cover parts, if I paid over $200 in labor. Tech came out a month later and changed every part except the two that are covered under warranty. Washer still didn’t work. It was the drive motor, which has a 10 yr warranty. It is now January 5th, and they have still not returned. I’ve spent over 12 hrs on hold. Do not use ASI if you are not required by warranty to do so. Incompetent technician and zero customer service."