Weather Master Heating & Air Conditioning

No well . see statement above. I have a 5 year contract for service .

They did what seemed to be needed. They showed me the issues and showed me what needed to be done. They were upfront trying to explain what was wrong. We have one guy that does our work. His name is Rassie and he is the best.

Hurley was fantastic. He called ahead of time to apologize for being a little late due to traffic. When he arrived, he was extremely polite and professional. He listened to my concerns and we had a good dialogue. He was very thorough in inspecting the totality of our A/C system. He showed me pictures of a few trouble spots and discussed options with me. He took his time, and in the end he was able to stay later to do a little extra work.

Company: Weather Master, 305 Village Drive, Knightdale, NC, (919) 585-5265 Plumbing License # P17326 My Weather Master experience began with my receiving a green postcard advertising a $59 Hot Water Tank Maintenance Service for which the card stated, "There is no trip charge (service call fee) or overtime fee related to this service." I assumed having a "maintenance service" on my 2-year old hot water tank would be a good thing. So I called; made the service appointment and was given a time for 10 May between 1 and 6 p.m. I also asked, "How and/or Where did you get my address as WM was NOT where I bought my 2-year old hot water tank." I was told the green advertising card was sent out by "corporate". **Turns out the green card was a "hook" to sell an annual maintenance contract but NO ONE ever made that detail clear.** Silly me! HOWEVER, on the Monday evening I checked in my hot water closet and - YIKES! I had running water/ standing in my closet. (Since I'm not a complete idiot, I turned off the breaker to my tank, turned off the water input to the tank, opened all my hot water taps, drained out my tank and then began sopping up water with sponges.) Of course, all this time I'm thinking - "Its my hot water tank and/or my overflow pan/dish the tank sets in. Early on Tuesday morning I called WM, relayed my "additional" problem, was moved up on the call-out list and my plumber arrived at 1:30 p.m. (Which was good.) The first words from the plumber was, "This call-out will be $99.00. I showed him and read him the green card statement; he repeated - $99.00. I thought my up-grade to more of a plumbing emergency changed the call-out fee. So, OK - I needed the guy! It took him only 3 minutes to say your tank is fine - the water is coming from somewhere else. (Whew!) But where was the water coming from? It took us another 5 minutes to locate that problem, at which time we headed for the neighbors above me. Sure enough, it was someone else's water tank problem. My 3rd floor neighbor was personally and physically notified; she took care of her water overflow problem - with my plumber's advice and assistance! - and things proceeded from there. Once the 3rd floor neighbor's water overflow was stopped, her water flow to me subsided, all my water was sponged up, the plumber disconnected and totally removed my hot water tank, raised my tank from floor level, reinstalled the tank with a new pan/dish and pipe extensions, my hot water closet was good to go - to the tune of $588.00. Am I done with overflow water? Not YET! Later on Tuesday evening (same day as the WM plumbing service) I happened to use my clothes dryer and, Lo and Behold! - my entire laundry closet was covered in 1 inch of standing water! I made an emergency night call to SERVPRO, and left a message for an ASAP morning call-back. First thing Wednesday morning, I called my Homeowner's Insurance, received a claim number, called SERVPRO bright and early - why wait?! and the REAL Water Removal Experts were on the way. Explanation: Water follows the path of least resistance - remember that! I am located on the cement slab of my condo building so......the hot water closet water ran across the cement slab directly into my laundry closet. Hence, Wednesday's water issue. And now - back to Weather Master. Since I was now under an insurance claim, my Home Owner's insurance adjuster agreed the Tuesday issue would be retroactively included in the Wednesday issue. I called WM, was connected to billing as I had requested an itemized billing statement for insurance purposes; I had to leave a message for a call-back - which never came. I called again and asked for the franchise owner/manager; had to leave another message but DID get a call back. This guy was actually rude and totally un-cooperative. I first mentioned the $59 versus $99 service fee and was told that I was actually agreeing to a one-year maintenance contract simply by making the first call. ("Didn't I read what it said on the card?") I said no thanks, I didn't want one. As to an itemized bill, I was boldly and forcefully told Weather Master is a Flat Fee Service - absolutely no itemization of explanation details. I asked how they deal with insurance companies - no real thought out explanation, they just don't do that - they have flat fees. Lessons Learned: 1. Remember, I had no problem with the plumber; it was the management. 2. Do NOT use Weather Master with insurance claims; your insurance company will not enjoy dealing with them, nor will you. 3. Always, or at the very least, frequently check your hot water closet just to be sure all is water-tight and dry. Laundry areas, too. 4. Remember - water always follows the path of least resistance. 5. SERVPRO are the experts with water damage.

Technician came out and after checking the upstairs furnace came down and said I had a cracked heat exchanger and he could not continue the maintenance. Sales guy comes out and prices a new furnace and AC package at $6-7k. I had another company check for second opinion. He inspected the furnace in a meticulous manner as I told him about the Weathermaster diagnosis. He could find not the slightest hint of a problem with the heat exchanger I cannot say that the technician was dishonest, but it seems like an opportune way to sell new units. One has to wonder about and financial incentives to do so. Dissatisfied in every way, especially after being a customer for 18 years.

They will always try to upsell you for stuff you don't need, like UV lights to kill bacteria in your water, whole house water filters, UV lights to kill mold in your indoor unit. If you are using them, tell the person you all for service that you want it noted that you do not want them to try to sell you stuff.

I had a real bad experience with Weather Master. I wouldn't recommend them. They had recommended moving my water heater. Then, they said, because I had PVC piping, they wanted to do the whole piping. So, I said, "Okay. Go ahead," because I wanted to upgrade the house. Then, he wound up making holes on the floors and walls. He rerouted everything and left empty space. It was a disaster. I really got upset about it. I had to fight with them to put it back the way it was. I was still out of pocket because I had to repair all the flooring and everything else. It was not a good experience. I'm not saying what he did was wrong. But, he wasn't clear on what he was going to do and how things were left. There was so much more work to follow up. I would say communication was really bad. I would tell a friend to be very clear on understanding what you're getting for your money and what they're actually doing and to always go for a second opinion. I probably should have done more homework. But, I was trying to get things done as quickly and efficiently. I would use them again for heating and air conditioning, but not for plumbing.

Donnie was very professional and knowledgeable.

I have an annual contract with them.

Service representative was helpful and kind. Service was scheduled for the same day as phone call. Service technician was prompt, courteous and effective.

I am personally embarrassed for this company and based on Google reviews and more Angie's List reviews I will never use nor recommend anyone using this company for any service that they contend they can offer. We were visited multiple times to diagnose and remedy a problem with our AC cooling and until the last visit the issue was identified. At that point it was too late to get the needed part in on time after we were told it would arrive on said day. All of the call center staff and the "customer service" manager Renee could say is that the delays were caused by "human error". Oddly enough on the Weather Master website it states that they back their 100% satisfaction guarantee, we were not satisfied. We had to rent a portable AC unit and when it got too hot we had to move out when our second floor was over 100 degrees. Upon moving back in we were told that the part would arrive and the install would occur, again no call to only find out it would happen the following day. The following day arrived and the tech was late and after hours of on again off again "work" he completed 98% of the work to only then say he needs to return to fix something but he still needed to be paid. The icing on the cake is literally and there is zero exaggeration the tech used our bathroom and broke our toilet and left without mentioning to us or even attempting to remedy the situation. I would take just as much time to give a compliment when due and I have followed up with notes and calls to ownership when my expectations are exceeded or really in any comparison to the above just met. All I can say is I don't know how companies like this remain in business and it is obvious from the top down no employee caries pride in what they do

They were outbid. Otherwise they would have earned my business.

Would like to spend $290 for a 30 minute plumbing repair job? Next time you have a leaky toilet or a dripping faucet call Weather Master Heating and Cooling in Knightdale NC. On March 24, 2015 that?s what I paid Weather Master to replace a $4.00 wax ring on my toilet. I called their Plumbing Supervisor the next morning to complain and he said he would check their manual to see if that was the correct charge and would call me right back. I thought Weather Master would exhibit some degree of courteously since I had paid them $8,617 to replace my furnace and air conditioner on February 27, 2015, less than a month prior to calling for my leaking toilet. The Plumbing Manager did not call me back so I called him later that same afternoon and left a message. I also left him two messages the next day. The following day I called and left a message for the Retail Division Manager. It took two more calls to the Retail Division Manager before I got to talk to him. He thought $290 was high for that kind of repair and said he would call back. I have been calling weekly now for a full month and no one at Weather Master has the courteously to call me back. They have my money and they have no concept of good customer relations. I wonder how much I overpaid for my furnace and air conditioner now that I know they charge $290 per hour per technician!!! I forgot to mention, if you want the $290 rate you have to qualify for the senior citizen discount.

WeatherMaster was one of four companies that quoted the replacement of our upper and lower HVAC systems. From the beginning, they offered honest, direct advice and (patiently) explained the unique nature of the job due of the limited space outside our townhouse and changes to city codes. In the end they won the bid and we are extremely pleased with their service, start to finish. On the day of the installation they sent out two crews as well as an electrician. The salesman also checked in during the installation. They completely protected the carpet in our house as well as covering our brick patio with plywood. Without exception, their people were polite and professional. By the end of the day, both systems were installed and everything was completely cleaned-up. They even added new mulch around the a/c condensers outside. Based on our experience, they deserve a solid "A". We would recommend them to anyone without a moment?s hesitation.

In the process of the repair the tech broke a pipe which caused water damage (the water main for the house was not shut off and the pipe not drained before the work) to attic and ceilings until the main valve could be closed. Weather Master directed us to get three quotes for insulation, sheet rock and ceiling repair, authorized the repairs and we were reimbursed a couple of weeks later after repairs were completed. While the experience was a hassle I was impressed and satisfied with Weather Master's and their Plumbing Manager's handling of the incident. In the end the expansion tank repair was made - we paid for it, and Weather Master paid to repair our water damage. Lessons learned: 1. At earliest convenience replace an attic installed water heater with on demand heater on the outside of the house - no 50 gallons or water in the attic. If installed in attic monitor periodically for evidence of leaks. 2. Review the work the tech is going to do to assure such risks (water damage) are mitigated and planned for in advance. 3. Shut off the main water valve (and drain the system if possible) to eliminate/ minimize water damage. 4. Work with a good contractor (such as Weather Master) that will stand by their work when something goes wrong.

They were very professional. Mr. Worley is GM and has been going over and beyond to service

I wanted to thank the general manager, Mr. Greg Worley for his excellent customer service! Following up with some plumbing problems we have had are now resolved! He had the actual plumber, Robert, come out to make sure everything went well! It was covered under our warranty so there were no charges!

Price comparisons to three other companies resulted in hiring one of them for the replacement unit. (The 'B' rating on this list was also a factor in my decision.)

They explained everything very well. They were very informative and professional. I would certainly recommend them.

A little history is in order. Weather Master worked for our custom builder and installed two HVAC systems in our new house in 1989, and they have been out for seasonal maintenance calls twice a year ever since, plus service calls. Several years ago, they started up Mr. Plumber as a new division and we have also used those services from time to time. With over 70 visits over all these years, we were bound to have some great and some not as great experiences, and we did. They went from a new company to a much larger, more successful one, with the expected staff turnover. What has been consistent is their people, from customer service staff on the phone to the service techs at our home, and I commend them for always being friendly, anxious to please and generally quite professional. However, there have been some "systems" limitations that drive me crazy. They installed our original systems plus replacements over the years, but still don't seem to know when I call in that we have a one-story house. There is no "upstairs" so there cannot be an upstairs HVAC, and I know there are lots of ranch houses in the area! I would think the most basic customer records system would handle such a detail, but apparently not, and it's gotten to be almost funny, it's so lame, and I've mentioned it SO many times over the years. I mentioned above ordering some enhancements and paying for them last December, thinking they were installed the next day. My wife and I are tax professionals, with extremely heavy schedules from late December through late April, so "house stuff" is pretty much on autopilot until May. When the scheduling person called in May to arrange to install those items, I was somewhat shocked. I left the basement/crawlspace door unlocked and the light on for the tech in December, and the lights were still on when I finally opened the door for the (different) tech in May. Not good. At least the tech apologized for the problem, but I have never, ever heard from company management over the years after a variety of problems have come up, and gotten resolved. Granted, I have never taken time to contact them, either. Like most such companies, as I understand it, they unfortunately only make appointments for time ranges (9 to noon; 1 PM to 5 PM, etc.) but they do (usually, not always) call about a half hour before they expect to arrive. They have been early a couple of times, and both times I wasn't back from an errand as I believed the appointment time, and they have been late a few times, but I know some visits to our house took much longer than expected, delaying the next customer, and so on. The techs like our house because the "crawl space" is stand-up height for both HVAC units, with very good lighting. Why do I continue to work with Weather Master? Good question, and I guess it is mostly their customer service and field service people, and the fact that they know our house and systems, having worked on them so long. .

Arrived on time and was very pleased with the maintenance work performed.

Prompt and took care of the routine maintenance to keep my systems in good shape.

Overall really good. They came out late in the day on Friday to assess my water heater leaking. Came first thing Saturday morning as promised and replaced the heater. I wasn't in a position to shop around and my guess is that I could have saved a little money in different circumstance. Not real happy with the amount of mud tracked and left in my garage. But things could have been a lot worse had I been out of town and my water heater flooded the place.

The service tech arrived on time and finished the work in a timely manner.

Weather Master installed new air conditioning and furnace in 2006 and were very efficient and did an excellent job. Since then, I have had a service contract with them for inspection, maintenance and any service required. They respond quickly, and have provided excellent service for any operational issue, and for improvement of operation, such as sealing of ducts and mold prevention.