Weather Master Heating & Air Conditioning

"I dislike those guys!" Weather Master sent technician Jake to my home to do the $59 service check...he showed me what I think he said was the caliber to the AC unit and how damaged it was...he went out and got a brand new one to see if it would start my system back up...he said the part wound run me almost $400 ( for a $7 part), me not knowing anything about the parts of an AC unit said okay.He came back and sAYS unfortunately this wouldn't work, b/c the compressor was completely blown and I would need a new unit due to age, wear and tear again I didn't know and I was hot! So I made an appointment the next day( 06/28/23 ) for a quote of $10,000_to $11,000. I got a 2nd opinion the part he said that wouldn't worked, worked and again it only cost $7.00. My AC is working beautifully! I am upset because I feel like they tried to take advantage of what was already a bad situation, I was vulnerable and desperate for AIR! PLEASE GET MORE THAN ONE OPINION! SHAME ON YOU WEATHER MASTER!!!!

I simply don’t have the words to express my gratitude to them. The work they did took many days. They came to my house several times to check the central AC system over the course of a month. Then they replaced the entire condensing coil. They had to redo all the joints that were wrongfully done by someone else that I hired prior to them. They replaced some of the copper pipes and the filter. They even had to replace the compressor! Despite all these efforts, they did not overcharge me! They went far beyond what I was expecting from them & above what I contracted them to do. Yet, they didn’t raise my bill. They kept the agreed-upon price the same! Their work is very professional, precise, and sincere. No matter how much effort & time the work requires, they will do it without hesitation. They don't finalize their work before making sure everything is perfect. I have had this house for 4 years. My AC system is warranted by the manufacturer for 5 years. But that warranty covers parts only, not labor. So, I have to pay 100% of the labor. The supervisor of Whether Master “ Mr. Jim”, however, was very generous to give me a 50% discount on labor. And they got all the parts at no cost to me from the manufacturer under warranty

We’re proud to recommend Weather Master as a top notch company. From the initial sales call to the installation, quality and customer service is the standard. Dave went out of his way to answerer our questions during our decision making. Emerson and Marco installed our new HVA system and they represent the gold standard of technicians. From my perspective, it was a difficult job and 10 hours later they finished. One could tell that they were proud of their work and rightly so. We would not hesitate to recommend Weather Master to others. Of all the companies we interviewed, Dave, Emerson and Marco embody the qualities of what all companies strive for.

Wonderful! Andréw is always knowledgeable, thorough and a pleasure to deal with.

We signed a contract and paid for a 3-year maintenance agreement for this company to come out twice a year to service our systems in our home. The price for that was pretty standard. No complaints about the price. I have several complaints about the owner and the service, and I am sending a letter to the company cancelling our maintenance contract, along with a bill for services performed by another company, Raleigh Heating and Air, for services they had to perform because this company did not take care of our units as described. Spring 2017 - Hired them to do Spring maintenance and signed a reasonable contract to perform Winter and Spring maintenance for 3 years. During this maintenance, they ran bleach-water through our drip lines to kill off any mold/mildew. I know this, because the tech told us and it also killed our plants that were under the line. Winter 2017 - When trying to schedule routine winter maintenance, they would not schedule because I called too far ahead (this was September). They told me to call back around the end of October. When I called the end of October, I was told I should have called earlier, because they were booked up until the end of November. They came to do winter maintenance and told me my lines were a bit clogged, as there was water in the pan. The tech told me that I needed a switch installed to shut the unit off in the case that the pan becomes full, so the water wouldn't run out. I declined, as we had already shelled out $1200.00 for them to install UV lights in our unit to keep mold/mildew from building up in these units. (These units were only 3 years old at the time). This time, I had also placed a lawn bag securely around my drip lines so no bleach water would kill my plant roots. When I went to remove the bag, there was no water, no nothing, in the bag. So, I questioned what they had done, if my lines were supposedly clogging up, and water was in the pan, but there was no sign of them removing any of this or fixing the problem. I got my answer 5 days later. My units wouldn't come on, and we were having an exceptionally frigid winter. I called WeatherMaster and was told it would be 2-3 weeks before they could come out to see why my heater wasn't working. I informed them that was unacceptable, and asked if people under contract with them didn't have priority. I also told them that the tech had just been out. She offered no apology, no nothing. I hung up and called Raleigh Heating and Air and they were at my home within 2 hours. The Raleigh Heating and Air guy said it looked like nothing had been done. He unclogged our lines, drained the water out of the pan with a water-vac, and we paid him over $230.00 to fix the problem that should have been included in our maintenance. I called WeatherMaster to inquire as to the proper method for cancelling our maintenance agreement, as there are no terms on the contract. She said I could just cancel it. After cancelling, I got a call from the owner who was very personable and seemingly reasonable. He talked a big talk, but that is all. He told me to email him a copy of the bill and he would send a check in the mail and he asked us not to cancel. I agreed. This was around the holidays and I was extremely busy, so I emailed him the receipt several weeks later, along with a message reminding him of who I was and what the receipt was for. I also apologized for it taking me so long, but I was busy and then forgot due to the holidays. No response. Meanwhile, my husband scheduled the Spring 2018 maintenance. Spring 2018 - The tech came out, did not clean our lines, damaged our pull-down steps into our attic, and installed that switch that they had previously told us we needed. The pull-down steps were damaged because of the weight of the technician. I am a large woman, so I'm not here to judge anyone's weight, but I know the weight limit of those steps, as they are easily posted and visible. This man surpassed the weight limit, as I nearly do, and he is larger and much taller than me. Additionally, my husband said that when he went up to inspect the installation of the switch, that is was such a poorly done and sloppy job that it looked like a blind man installed it. We called them back out to fix our steps and to fix the installation, and the same man came out. He is very, very nice, but really? Okay, they were fixed, but I reminded my husband that he just paid for more service after the owner had still not reimbursed us for the Winter issue. Furthermore, once again, our lines had not been maintained, and after living in Florida for 15 years, where mold and mildew are an everyday occurrence, I know that this is a part of maintenance that should be included routinely. My husband called the owner and talked to him again and the owner said the email was in his junk folder, and he would be sending us a check. That never happened. April 2018 - I emailed the owner again with a message and copy of the $230.00 bill. No response. Winter 2018 - My husband had scheduled our routine maintenance for the third week in November. We got a call saying that they needed to reschedule. They rescheduled us for THE END OF JANUARY!!! I found this out today. Today, I am sending a letter to the owner to cancel our maintenance contract, refund us for the maintenance we have paid for and have not gotten, and to pay us for the $230.00 bill from Raleigh Heating and Air that we paid. If we do not get this, I'll be taking this man to small claims court. Period. I have no tolerance for people who take our money for service that they don't want to or can't seem to provide for us. Utterly ridiculous. This company obviously does not have the staff to take care of their customers. They will be one less after today.

Leak resolved and ready for next step in the repair process. Counseled homeowner on problems with Poly Butelyne and what could be done (pragmatically) to mitigate future leaks caused by this product. Optimal solution to the problem is to re-pipe. Proposal with varying scope of correction ls being prepared..

Not well. The don’t stand behind their work.

a number of small little issues that they needed to keep coming back to fix.

After a ten day wait new coil is installed and seems to be doing its job. Technician was easy to work with and wanted to do a good job. I

Added 410a and checked for leaks. Unit is now cooling. Per previous recommendations, had Reggi Install Blue Tube in attic condenser and SS2 switch. Very professional service. Have been using WeatherMaster for our heating and A/C service for over 20 years.

Everything went very well, no problems.

So disappointed in Weather Master. We submitted an online request at 8:00 a.m. this morning which promised a 10% discount and fast response. At 11:15, we had not heard back yet so we called and left a voicemail as no one answered the phone. Finally got a call back at 12:10 and we agreed to pay the extra charge to have someone come out right away ($150 for the service call). They said they were sending someone out and now it is almost 8:00PM, no one showed up. Have called repeatedly but no one has answered and our house is 85 degrees. We will have to sleep in the heat and try a different company tomorrow. I am really mad that I have sat in my hot house all day waiting. This is very disrespectful. They should have told us if they couldn't send someone. Will never do business with this company again. Of course, now that I see Laurie's complaint, I have gone to the BBB website and see a long history of complaints. Boo.

We purchased a John Wieland home brand new. Weathermast installed the HCAV in our home and, when a motor burned out in our outside compressor, we called weathermaster for replacement. The outside unit was still under warranty from JW Homes but they were not open on a weekend and with previous issues we were instructed to call the business who installed the item anyway. I did this with weathermaster but they told me it would cost $400 to replace the motor or I could wait (very hot during the summer) and call JW homes on Monday. In addition to taking advantage of me needing my AC fixed over the weekend, the install from WeatherMaster was pretty poor. My master bedroom is cold like a refrigerator but the bedrooms on the other side of the house are hot and humid. Others in this neighborhood also have issues with weathermaster installed central air.

Everyone from the the initial estimator to the installation team to the maintenance process was done well. They each understood what needed to be done and did their work well.

They spent more time trying to sell me more stuff than doing service to existing stuff.

It was a nightmare! The upstairs unit was hooked up to the old LP tank instead of the new natural gas lines. I have more recently discovered that they installed old equipment instead of new. It has been several years but they will never step foot in this house again.

First call they came right away, fixed the problem and signed us up for a service contract. Second call - they never came, and it was hot! Too busy. They did refund my service contract, though.

Not well. Will never use this company again. Incompetent.

Arrived when they said they were, completed the work when they said they were. No problems, good company to do business with.

I will preface this by saying I used them years ago. I'm not sure why I was tagged to review them now. I haven't use them since and will likely never use them again, but since this was quite a while ago, they may have cleaned up their business practices based on lessons learned. They used scare tactics to try and get me to buy a new HVAC unit. They told me it was leaking carbon monoxide even though my carbon monoxide detectors weren't going off (at all). I even have the type that shows the level of carbon monoxide which has always registered zero. I told them I needed multiple quotes before I would jump into buying a new unit. When I pursed the additional quotes, they didn't find any leaks. I got 2 more years out of the unit and when it did fail, it wasn't because of carbon monoxide leaks; the capacitor caught fire. I had another plumbing experience with Weather Master that left me feeling financially raped. They wanted to charge me $650 for a job that required a $15 part and, at most, 45 minutes of labor (it was probably closer to 30 minutes). We had a broken flange and had even done some of the work ourselves by completely removing the toilet before they even showed up (so a vast amount of the labor was already done). While I negotiated it down from $650, I still WAY OVERPAID for the service I received. I vowed to never use them again for ANYTHING! On the positive side, the quality of the repair has been good; I haven't had any leaks since it was fixed.

Called on emergency service call, 15 degree's and no heat. I set it up through Home Depot & put it on my card. Quick response & service, good pricing tho we weren't in a position to shop around.

I just got an email asking for a review of them from Angie's list because they said they performed work for me. Boy did they ever. I last used them a few years back and never will again. I didn't even finish out the prepaid maintenance contract. As part of the multi-year plan that I paid for, I had them come back for the free yearly cleaning. This was in June or July timeframe about 4 or 5 years ago. During the "free" cleaning, the technician said that my upstairs ac, which was working fine before he got there, wasn't working and needed troubleshooting and repair. He quoted me a cost of around $300 to troubleshoot the issue, and repair costs would go up from there. I complained that the system was working fine before he got there, and he mentioned that the cleaning might have brought forward an existing issue and there was nothing he could do unless I paid the $300 for troubleshooting. I declined, and I had to go without AC for a few days in the bedrooms upstairs. I purchased a groupon for $45 visit from another company (I wished I remembered that other company, because the tech was awesome and thorough), and the tech found and fixed the issue within 5 minutes. The tech found, that the blower motor wire to the upstairs blower was manually disconnected. Never again will I ever hire or recommend Weather Master Heating & Air Conditioning.

Mr. Wood did an excellent job!! I was on my way out of town. He didn’t rush but he did the job in a timely manner! I would certainly hire them again!!

Service Tech found a clogged condensate line. Cleaned the drain pan condensate line, allowing the condensate to drain to the outside, allowing the drain pan level switch to run the AC unit.

Spent too much time trying to sell me other services