Response from Brady Flanary HVAC Inc
As with all our customers we strive to provide the best service possible. To start, we did offer the member a 10% discount on the service call. The technician who visited the home wasn't aware that the coupon was valid. Upon calling the office its validity was confirmed. When we went to offer the discount to the member he said "never mind". The issue Mwas experiencing was created by a water leak from the indoor unit. In fact, the leak had cause the supporting platform of the unit to rot. The member was quoted a worst case scenario price to fix the problem, per his request, but was advised that we would need one of our system design engineers to come out and take a look to see what could be done to permanently fix the problem. He made the appointment to have someone come out but canceled the appointment stating that someone else fixed the problem. Not sure what his motivation was for this post, but he never even gave us an opportunity to actually quote the repair. Given the time frame in which all of this happened, we worry wether or not the "repair" The member received was really a permanent solution to the problem. Hopefully it was. Again, we strive for 100% customer satisfaction and welcome the chance to prove it.