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Drain OK Inc

Drain Cleaning, Plumbing, Sewer Cleaning,

About us

Drain OK Inc. can handle all your plumbing needs and specializes in drain cleaning problems and stoppages. I previously worked for Rooter-Rooter and have over 30 years experience. I charge a $49 service charge to come to your home or business and evaluate your needs. We offer Military and Religious discounts. Phillipians 4:13 We Can Do All Things Through Christ Who Strengthen Us. For faster service please call or text 704-232-9020

Business highlights

46 years of trusted experience
Emergency Services Offered

Services we offer

Drain cleaning & plumbing.

Services we don't offer

n/a

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.976 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
5%
3
0%
2
1%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
5.0
punctuality
5.0
Showing 26-76 of 76 reviews

Michelle S.
01/2017
5.0
sewer cleaning, drain cleaning
  + 0 more
It was Christmas vacation, family in town. Sewer backed up called late in the day. He came out first thing in the morning. Snaked the line, did not wake the family (babies and all). Did a great job. Very nice, provided ways to prevent it from happing again. Price very reasonable. Will definitely hire him again.
Description of Work: Sewer line snaked

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian E.
11/2016
5.0
drain cleaning
  + -1 more
Our main sewer line backed up on late last Thursday night and I gave Dave a call around 10:30 pm and left him a voicemail. Dave returned my call early the next day and we scheduled a time to meet that was convenient for me. Dave who very personable, showed up at our scheduled time and was diligent to find what causing my drainage problem. We ran into an issue attempting to locate the sewer cleanout cap. Dave continued to look without hesitation to find this sewer cleanup cap as to avoid charging me more money if he had to snake the clog from inside of my house. Dave being an experienced plumber finally located the sewer cleanout cap in the back of my home (not the norm) which was buried underneath about a foot or so down underneath a flower bush. In no time Dave was able to snake the clogged drain free and we were back in business. Dave is great and I definitely will use his services again if needed. Dave is also a Veteran and I greatly appreciate his service to our country. Would highly recommend.
Description of Work: Clogged Sewer Drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian E.
11/2016
5.0
drain cleaning
  + -1 more
Dave answered the call for blocked plumbing that was causing backup in my downstairs shower. Showed up as scheduled and located the blockage from the outside and some digging. Dave very personable and I would definitely recommend and hire again.
Description of Work: plumbing clogged

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rodney L.
11/2016
5.0
drain cleaning
  + -1 more
As noted above Dave solved the problem leaving a very great-full customer. I paid the "success price" he quoted prior to starting the job. It was a pleasure having him here, I now know who I will call when ever I need a plumber,
Description of Work: The return line between my swimming pool skimmer and the pump was clogged with acorns. Dave agreed to come to help me solve the problem even though he was not experienced with cleaning swimming pool plumbing he has had experience with most every kind of plumbing problem in his 40 years in the business. He first used the motorized snake which partially unblocked it but the angles in the pipe would not allow complete access. He successfully blew out the remaining acorn debris by using a pressure pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Ann M.
10/2016
5.0
plumbing, drain cleaning
  + 0 more
Very pleased; David was very personable, on time and asked my question. Came right away after I had a flood in my wash room. Fixed and very 😀👍.$3
Description of Work: 2 leaky toilets; Fixed the garbage disposal: and cleaned a drain that overflowed from the washer machine.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

TOM C.
09/2016
5.0
sewer cleaning, drain cleaning
  + 0 more
Called the first day in the morning. Came over after a busy day at 5:30pm. After snaking with 100 feet of line, could not clear line, since the run of my sewer line to the street is about 110 feet. Most sewer unclogging companies carry only 75 feet. Promised to return the next day. Arrived at 7pm. Yes a very long day. Success with the additional feet used in the line. Finished up at 8:30pm after cleanup !!!! And this is a Friday night before a holiday weekend!!That was a great effort. Thank you DAVE. I highly recommend.
Description of Work: clogged sewer line

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$400

ARUMUGAM V.
07/2016
5.0
plumbing
  + -1 more
Dave was very professional and courteous right from the first phone call. Got same day appointment. He quickly got to work and unclogged the sewer line. He explained all our questions very patiently. We highly recommend him.
Description of Work: Unclogged main line drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Dan B.
03/2016
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
Dave and his son Dave came out with one days notice and completed a tough job in less than a couple of hours. Very professional and fair...can't ask for more than that. DB
Description of Work: clean out sewer line which had spilled into horse pasture

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Michael W.
01/2016
5.0
drain cleaning, sewer cleaning
  + 0 more
arrived within the hour. very professional. would use again.
Description of Work: clean main sewer pipe between basement and curb

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Susan D.
01/2016
5.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
Dave, the owner showed up on time and cleared my clog where a tree's roots had moved and penetrated the pipe. He knew exactly where the clog would be and quickly solved the problem. The cost was less than I had expected and I was happy to pay after trying to fix it myself for days. This is one job I'll leave to this professional from now on!
Description of Work: Cleared sewer pipe from house to road.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Mark K.
12/2015
5.0
drain cleaning, plumbing
  + 0 more
Dave answered his phone on the first call and came out within 24 hours. He was on time, quick (completed in about an hour) and courteous. I thought his price was fair and I was happy with his work. I will definitely use Dave again in the future.
Description of Work: Replaced trap and some plumbing in bathroom and cleared drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Jason M.
12/2015
2.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
Our main sewer line backed up on a Saturday morning. I called Dave and he was at our house within an hour. Due to the age of our house, he could not unclog the line from outside. This had to be done by entering our crawlspace. He also had to remove a portion of the old iron pipe to do so. This was a difficult task, but Dave completed the work with a smile on his face. He found a portion of our main sewer line that was deteriorating due to age. He agreed to come back and replace that section with PVC when he had the materials to do so. Dave came back a couple days later and finished the job (I later discovered that he had left the old section of pipe in our crawlspace). BUT it's 2 months later and our sewer line is backed up again. This time I decided to use a different company because I suspected tree roots were the cause of the problem. Turns out the new company I used went further than Dave did to diagnose the problem and locate exactly where in my yard the roots were growing into the main sewer line. I will need to have a portion of the sewer line replaced. This follow up work has cost me hundreds of extra dollars and headache. Dave is great if all you need is your sewer line unclogged, but do not expect him to go above and beyond to diagnose any additional problems you may have. I will not use him in the future.
Description of Work: Augured main sewer line. Replaced section of main sewer line that was leaking due to age.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$506

Response from Drain OK Inc
As an Angie's List 2 time Super Service Award Winner we always strive for an excellent rating and this being our first grade lower than an A or B, we are sorry we were not given the opportunity to rectify your problem. The stoppage was cleared and the snake did not return with roots therefore we could not diagnose that there was a further problem. At your request we could have put a camera in your line at an additional charge. We have 100's of customers that have roots in the line but prefer to have us do an annual maintenance cleaning rather than the large expense of digging up the pipes due to root accumulation. The deteriorating pipes needed to be replaced due to age and not due to sewer backup and that cost was separate than the $236 emergency drain cleaning job, but it did come with a 6 month guarantee. If we would have contacted we would have returned to remove your old pipe that was left in your crawl space. We sincerely apologize that you were less than satisfied with our service.

Michael G.
10/2015
5.0
drain cleaning
  + -1 more
Good service, friendly and I would recommend him.
Description of Work: Had a sewage back-up in the house over the weekend. Dave offered to come on Sunday, but I stated it was not an emergency per se, so we agreed that next day would be ok. He came on-time and diagnosed the issue and proceeded to fix it. Roots had been growing in the main sewer line to the street and he augered them out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Diana Z.
10/2015
5.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
We had a huge emergency. Our sewer drain pipe suddenly clogged and caused the toilet in the downstairs bathroom to overflow. I immediately called Dave. He came over within the hour on a Friday night and promptly cleared the drain for us. Dave is great and we are definitely recommending him and using him in the future.
Description of Work: Cleaned out a clogged sewer drain pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$236

Dan M.
07/2015
5.0
drain cleaning
  + -1 more
Dave arrived on time, as promised. He quickly diagnosed the issue and had it resolved within 30 minutes.
Description of Work: Main line clean out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$236

Mel F.
06/2015
5.0
drain cleaning, sewer cleaning
  + 0 more
Dave was on time, pleasant, solved the problem, explained what he was doing and why. Then I paid him, we said thanks and good-bye. That was that. Now all the stuff goes "woosh" like it should.
Description of Work: augered out sewer line from house also adjusted water pressure valve

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$236

TOM & MEG B.
05/2015
5.0
drain cleaning, plumbing
  + 0 more
Worked great when he left. This bathroom is almost never used but we started to use it last month because of our bathroom being remodeled. Immediately, I noticed the sink was very slow to drain. It is pretty unusable. I called the company even though it had been 4 months and they said it was only guaranteed for 3 months. We're out of luck even though it was only used a few times in that period and nothing was dropped in there to clog it. The man who came out was very nice but I don't like their refusal to make it right without charging us full price again. Called Dave again and he agreed to come out at no charge and clean the drain. He just left and the drain is working well.
Description of Work: unstopped sink in guest bath.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Drain OK Inc
We are sorry you did not use us to return again to clear your drain. Our records show that the initial service call was conducted on 11/23/14 and you were given a 3 month guarantee, therefore although you were 3 months past the guarantee date, had we returned to clear the stoppage your price would have been discounted since we do not charge a service charge on returning customers. Also we offer Angie's List customers a discounted price as well. Our records do not indicate that we returned in May 2015 and our technician recalls that you called someone else. We are sorry to have lost the opportunity to return to service your clogged drain and hope to regain your business in the future.

Kathy L.
03/2015
5.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
This was an early evening panic of a drain to the sewer backup...of course with a houseguest arriving the next morning who would be using that bathroom. Drain OK made a late night call, fixed the problem and made suggestions to keep such from happening again, We couldn't be happier with the service.
Description of Work: Open a backing up drain pipe to the sewer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$335

Robert D.
02/2015
5.0
drain cleaning, plumbing
  + 0 more
I was out of town and got a call from a tenant about a drain line leaking into the garage. I called Dave on Saturday, He looked at the issue on Sunday and fixed it on Monday. Met him for the first time on Tuesday to pay him. I will use him again what a life saver!
Description of Work: Repaired broken drain line

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Stephanie K.
12/2014
5.0
drain cleaning, plumbing
  + 0 more
Dave is great! I called with what I feared was a major plumbing problem because my house is very old. Dave arrived on time and assessed my problems quickly. He had to remove my toilet to be able to get to my line but only because I apparently don't have a clean out valve. That was an additional cost but I didn't think it was unreasonable. He went in with the big machine from the start because of the long distance from the toilet to the street and he knew that I was on a strict time table so I really appreciated that. Dave resolved my problem very quickly. I had asked about having a clean out valve added to my line and he told me that since that was my first time having problems, he didn't think that was a necessary expense. I liked that he was honest about that. Great guy that I would call the next time I need a plumber!
Description of Work: Cleared a clog in main plumbing line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Melanie M.
12/2014
5.0
drain cleaning, plumbing
  + 0 more
I called Dave to go to my parents' home to investigate a plumbing problem. He called me back promptly, then called my mother promptly. He arrived within an hour of speaking to her, which I sincerely appreciate. :) His price was very reasonable. He was professional, friendly and courteous in his manner. He also took the time to explain what caused the problem, so future issues could be avoided. I would certainly call Dave again if I need a plumber!
Description of Work: Dave unclogged a drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Dale S.
04/2014
5.0
drain cleaning, plumbing
  + 0 more
It went well. They came out and got it done very quickly so I liked them.
Description of Work: Drain OK unclogged the drain for us.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jennifer D.
03/2014
4.0
drain cleaning, plumbing
  + 0 more
Nice guy, hard worker, but really suited for basic plumbing problems, not including those related to septic issues. If I have any problems that I "know" for sure aren't related to the septic tank, I'd call him.
Description of Work: basement toilet overflowing and back-up into tub. removed toilet, snaked pipes. realized it was likely a septic tank issue for wihch we called a septic service company and they fixed it. Hind-sight should have started with a septic company, but the average person doesn't know these things. Came back after to reinstall toilet.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Warren N.
01/2014
5.0
drain cleaning, plumbing
  + 0 more
Did an excellent job. Very professional and courteous.
Description of Work: Repaired leaking commode.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

PATRICK D.
10/2013
5.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
Dave came the same afternoon that I called, keeping me updated as to when he would arrive. He thoroughly cleared the drain twice. Dave was very congenial and professional. I will definitely use Drain OK again.
Description of Work: Cleared drain from house to street.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Contact information

9536 Pembroke Rd, Huntersville, NC 28078

http://www.drainokinc.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Drain Cleaning,
Plumbing,
Sewer Cleaning,
Septic Systems

FAQ

Drain OK Inc is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Drain OK Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Drain OK Inc does not offer free project estimates.
No, Drain OK Inc does not offer eco-friendly accreditations.
Yes, Drain OK Inc offers a 10% senior discount.
Yes, Drain OK Inc offers emergency services.
Yes, Drain OK Inc offers warranties.
Drain OK Inc offers the following services: Drain cleaning & plumbing.
n/a

Contact information

9536 Pembroke Rd, Huntersville, NC 28078

http://www.drainokinc.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day