A & G Services Inc

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unknown

Excellent experience.

JUST TOOK THIS LACK OF PUNCTUALITY AND FAILURE TO PROVIDE AN ESTIMATE AS A SIGN THAT THEIR SERVICE MAY BE OF THE SAME FASHION.

THEY OFFER VERY PROMPT RESPONSE. THEY CALLED ME WHEN HE WAS ON HIS WAY SO I COULD MEET HIM AT THE HOUSE.

ALL WORKED OUT WELL. IT WAS INITIALLY HARD TO GET THEM TO RETURN CALLS. WHEN THEY FIRST ARRIVED, I THINK THEY UNDERESTIMATED THE AMOUNT OF TIME IT TOOK TO DO THE WORK. THEY SET THE APPOINTMENT FOR A DAY ON WHICH I HAD LIMITED AVAILABILITY. THEY PROMISED TO BE OUT IN TIME, BUT ARRIVED LATE, AND I HAD TO LEAVE THEM THERE. THEY ALSO LEFT A MESS. ANOTHER CREW CAME BACK, AND WERE PLEASANT AND PROFESSIONAL. THEY DID RESOLVE ANY ISSUES WE BROUGHT TO THEM.

THEY WERE EXTREMELY PROFESSIONAL IN GETTING THE APPOINTMENT SET UP TO MEET OUR NEEDS AND WERE QUITE KNOWLEDGEABLE IN REGARDS TO LAYING OUT OPTIONS FOR US WHEN THEY FOUND PROBLEMS WITH THE SYSTEM. WE DID HAVE AN ISSUE WHEN WE GOT THE BILL, BUT THEY IMMEDIATELY CORRECTED IT. I IMMEDIATELY FELT LIKE THIS WAS THE KIND OF COMPANY I WANTED TO ESTABLISH A LONG TERM RELATIONSHIP WITH. THEY WERE PROMPT, KNOWLEDGEABLE, AND JUST A PLEASURE TO WORK WITH. WHAT MORE COULD YOU ASK FOR?

UNFORTUNATELY, THE PROBLEM THAT WE HAD COULD NOT BE REPAIRED THAT AFTERNOON SINCE THE POWER VENTER HAD TO BE REPLACED. THEY CALLED ME THE NEXT DAY WITH MY OPTIONS AND THE PRICES, AND THEN SCHEDULED THE REPAIRS AROUND MY AVAILABILITY. OUR BRAND WAS NO LONGER AVAILABLE EXCEPT THROUGH THE FACTORY. THEY GAVE ME 3 OPTIONS: 1) ORDER IT FROM THE FACTORY, BUT THEN IT WOULD TAKE AT LEAST SEVERAL DAYS TO GET IT IN; 2) REPLACE IT WITH FIELD CONTROLS UNIT; 3) REPLACE FURNACE WITH A UNIT THAT DID NOT REQUIRE A POWER VENTER (HE DID SAY THIS WASN'T A NECESSARY OPTION, BUT HE WANTED TO GIVE ME ALL MY OPTIONS). WE CHOSE OPTION #2. THEY REPLACED OUR BROKEN POWER VENTER WITH THE FIELD CONTROL UNIT. THEY WERE VERY RESPONSIVE AND WERE EXCELLENT AT KEEPING ME INFORMED. I WOULD DEFINITELY USE THEM AGAIN.

MIKE ANDERSON DID A GREAT JOB FOR US. HE BEAT THE PRICE QUOTED BY A WELL-KNOWN BIG COMPANY AND PROVIDED US WITH A HIGHER-OUTPUT UNIT THAN THE ONE THE OTHER GUY PROPOSED. MORE IMPORTANT, HE TOOK THE TIME TO LISTEN TO OUR NEEDS AND HELPED US SELECT WHAT WE FEEL IS THE BEST FIT FOR US. THIS IS A FAMILY-OWNED BUSINESS WHO TAKES REAL PRIDE IN THEIR WORKMANSHIP. WE DEFINITELY RECOMMEND A&G!