Paco Design Studio

Respected their work so much that I will have them back to do more tile work in the bathrooms. Cant go wrong with Paco!

Finished a job that was started by Eddie Clark who didn't know what he was doing. Very surprising because he was recommended by WNC Tile. Anyway, Paco came in and did the job quick and right. Very nice job!

Paco responded to my intial inquiry the same day and arrived the next day to give an estimate. He provided his estimate within a few days, as promised. When replacing the existing tile with an exact match wasn't an option, Paco helped us decide which would be the best replacement tile to match the other tile in the bathroom (the showers, floors, and tub surround all consist of the same tile which was discontinued in the size that was originally used). Paco connected us to the representative at the tile distributor who helped us order it and he picked it up before starting the job. When we ended up deciding to completely redo both showers instead of a partial redo, Paco was willing to negotiate on the estimated cost of the job. On the start date he brought a big crew for demolition and stayed late to get the new shower pans poured so they would have time to set before the project continued. He took care to remove the glass shower doors so they were able to be reused. Paco made suggestions for how to make the new tile look aesthetically pleasing and added some details to make it unique while still blending in with the existing tile. Paco and his crew were courteous, cleaned up after themselves, and were kind to our dog who was freely roaming about during the project. Paco was easy to reach and communicated with me by text message to update me on the progress, even sending me pictures of his proposed design as he came up with a new idea during the project. The project took 9 business days start to finish. Paco did check back with us to make sure that everything was working fine and to address any remaining concerns that we had. He conducts his business with integrity. The new showers LOOK GREAT and we are sure that the materials and technique that Paco used to rebuild them will NOT LEAK. We are very satisfied with the finished product and would recommend Paco without reservation.

I?m thankful to have found Paco and his team. We needed a major master bath remodel, and I wanted a professional and skilled tiler as well as an experienced Kerdi specialist to assure that our new walk-in shower would be installed expertly, built and waterproofed to last the next 20+ years. I interviewed several local professionals and chose Paco. Paco and his team gutted our bathroom, removed and disposed of all items, tore down an old wall and moved and framed a new one, slanted the shower floor (which is challenging to get right) and installed the linear drain I required, used the highest-quality waterproof materials for the walls and ceiling and grout, installed travertine stone throughout, and added a travertine backsplash after the marble countertops were installed. During the process, they discovered where a leak in the old shower had caused severe rotting, which they repaired. (The shower would have likely fallen through the floor in the next few years). He and his team also caught a leak in the shower line that our plumber had just installed, which allowed us to have it fixed before the shower was installed. While they were in our home, we also had them remove the carpet in the master bedroom and install travertine on the floor and around the fireplace as well as travertine around a tub in another bathroom. A true artist, Paco has vision and added ideas to my own to make sure the project turned out impeccable. He is a perfectionist and on-site, working alongside his team (Mago, Rigo and Felix). Paco and his team are talented and experienced, hard-working, courteous, neat, thorough, thoughtful, and a pleasure to have in our home and to work with, always cleaning up at the end of every work day, too. Paco?s price is reasonable, also. He stands behind his work with warranties. His greatest interest is in making sure his customers are thoroughly satisfied, even at the end of exhausting days asking, ?Are you happy?? I am! It was a long project and worthwhile thanks to Paco and his team. Their work is incredible. I highly recommend Paco?and we will be thrilled to hire him and his team for additional projects in the future.

Paco was great. He communicated the service dates, length of service, and any issues along the way. He did everything exactly as he said he would do, this is the biggest thing I ask for in a contractor. There were a couple of minor fixes after the installation, he came right out and took care of it. The bathroom looks great. I'd highly recommend him.

Paco cleaned and finished the tile floor in a very professional and workman like manner. He and his assistant were very pleasant to work with and the job was done very thoroughly. The tile floor is greatly improved over its former condition. Paco was delayed from his original arrival time but he stayed in contact and we were able to work around his other job. All and all, it was a pleasure working with Paco. We have some future tile work that we need done and we will definitely use Paco to do the work.

Everything went well, he did a good job and seemed to be very efficient.

He was delayed in arriving, but was courteous regarding the delay (he was picking up the cleaning product). Once there, he and his assistant helped me move a heavy item and got to work quickly. They sprayed the cleaner, scrubbed, rinsed and dried the tile. Once it was dry, they applied the sealer. My kitchen floor looks BRAND NEW!! I had tried countless times to clean it, but now it looks fabulous!! I would definitely recommend Paco.

The service turned out good. He did a fine job.

Paco rescheduled both the estimate and the work but was texting me ahead of time so I wasn't left waiting. We decided on a Sunday work day which wasn't my preference but he and his worker were punctual and efficient. The grout was 95% better and Paco had said ahead of time it would not be 100% but it turned out better than I had expected for the grout. I was surprised at the price after seeing a lower price on an earlier Angies List, but Paco accommodated a tight time schedule for me to get the job done, which made the price worth the timing of the work

Initially they had to be called repeatedly before a response. Once an appointment was made they arrived on time and did a thorough job.

I am a designer of 30 years with a history of buying, renovating, and selling houses for a profit. I deal only in high end houses. Paco Hernandez and his crew are exceptional and I do not hesitate in recommending him for any job large or small. He recently tore out a large shower and Jucuzzi area and totally rebuilt it. He had the knowledge and ability to rebuild this area that had extensive water damage to the flooring. Paco used only top quality materials and was meticulous in every detail. His work in installing top of the line tile was that of an artist. When he and his crew left the project each day, it was cleaned beyond my expectations. He worked long hours and delivered on schedule. I have dealt with many subcontractors in my 30 years of renovations and he is by far the most professional of all!

I called Paco to set up an apt., He was very nice an accommodating of my schedule. He came out late in the afternoon to looked at my job an said it would be no problem. Paco said he could do my job that Saturday around 2pm. That Saturday Paco & his worker arrived at my home, at the scheduled time and began work.. They did a great job and I was very pleased.

We purchased a coupon and called Paco to set up an appointment. We were put on a list. Several weeks later we were asked by Angie's List how we liked the job. We had not heard back from Paco at that time. When we called a second time after that, we set an appointment. Paco was here at that set date and time and did a great job. We are thinking of having him come back and regrout the kitchen and hall. Other than the delay in getting him to our house, we were pleased with the job.

Paco's Custom Tile & Stone were good.

Paco responded immediately to my initial call and was able to schedule me within the week. He arrived on time. He and his assistant were both friendly. His work was excellent, he finished in a very reasonable amount of time. His price was very reasonable. I would highly recommend him.

Pretty straight forwarded. They worked rapidly and left no mess. Explained what they had done and how long I'd need to wait before using shower. I have also hired Paco to replace some broken tile for me. This is to be done at a later date. I do recommend this company.

Paco was the most prompt responder when I inquired from 3 different tile specialists on AngiesList. He continued to be very timely (and polite) in his follow-up emails. He expressed interest in the project, offered immediate availability for an inspection and committeed to a project date the following week. On the day of the project he texted me to reconfirm before coming to the house, arrived exactly on time and worked cheerfully and efficiently to deliver a perfect job. He and his partner were very courteous and mindful of the rest of the house (and pets) when bringing in equipment and generating work dust. Paco did some on-site reshaping to achieve the optimal fit and our shelves look exactly as we wanted. In fact, I was so comfortable with Paco's work ethic, I left to go to work and he texted me pictures of the progress! I wish we had more tile work for him because we would contract with Paco again without hesitation. He is a complete professional. (Incidentally, the second responder to my initial project inquiry was the shelf supplier. Once he understood the project, he said what I needed was a "tile guy" and offered to give me the contact details of who he uses....it was Paco!)

Paco was very professional. When he was unable to make the designated appt. time, he called and made re-arrangements . When he arrived, he and his helper went right to work and did a very nice job on our floors. He was also helpful in discussing future tile

While re-grouting the shower in the master bathroom, Paco determined that there had been water getting behind the tile and standing. We decided to have the shower completely redone and while we were at it, the rest of the bathroom. Paco measured, gave us design ideas and alternatives. He gave us a firm estimate that he stuck to even though he had to make more trips than he probably thought he would initially. We ordered the tile and had it delivered to a location that he does business with and Paco picked it up and brought it to the house. He and his crew did a great job with the demolition and installation and kept the house as clean as can be expected under such conditions. Paco was very responsive to my phone calls and questions. I felt comfortable with Paco and his crew in my house even though we weren't there most of the time they were working. The job turned out great! We couldn't be happier. The tiled shower has a five year warranty and I have no doubt Paco will warrant his work.

I responded to an Angie's List ad and received services accordingly. I received an email to schedule an estimate meeting in an acceptable timeframe. They met the deadline I had to complete work and worked efficiently and thoroughly. Paco has a pleasant personality and identified trouble spots in our shower tile...he even met me on a Sunday to work in a small cleaning job. My experience was positive overall.

I was pleasantly surprised. I thought they were going to use a high powered machine. Three guys actually scrubbed the floors with cleaning solution. So it worked out better than I expected. They got loads of dirt up. They were here and done within a couple of hours. They even helped us move furniture. This was a great deal for the money. They were running late for our appointment but they did call to let us know.

Paco and his helper appeared on time as agreed. They were neat, polite, and efficient. The floor looks great. I will definitely call Paco again when I need this kind of work done. Thanks for the referral.

Paco re-grouted the tile floor in my master bath in November 2012 not long after I bought the Deal and my 2nd bath today. Paco was very good about responding to my email and he was on time for our estimate. When he came out to do the tile work for the master bath he had to reschedule for a later time that same day, which was fine. He did the work and I liked it a lot. I ask him for an estimate for the 2nd bath, which he gave me and we agreed he would come back and do the 2nd bath. I also recommended him to my parents. They didn't use him, because he canceled and rescheduled to many times. Paco came to do the 2nd bath. He was on time and brought a helper. They were finished in about an hour to an hour and a half. I made the mistake of not checking the work and just paying him. When I went upstairs to look at the floor after they left I was shocked. It looked like he just went over the old grout with the new. It is not at all like the master bath floor. I sent Paco an email telling him I was not happy with the work. He said he would make it right . He came out by himself and did the work again. I am happier with the work, but it was sloppy. He did not clean the tile off the floor, so I have hardened grout in spots, especially around the toilet and under the sinks. I would not recommend Paco after the experience with my 2nd bath. I don't mind all the rescheduling, but when the work isn't done right the second time, that's a deal breaker.

Very professional operation. Paco kept us well informed during the whole process and showed up on time while doing excellent work. This is the second time I have had to rebuild this shower. The difference between this job and the last time is night and day. I thank Angies list which is where I found Paco.