Paco Design Studio

Excellent work remodeling master bath, re-tiling kitchen and added laundry room inside oversized garage.

The tile work was exceptional, workers were professional and had good suggestions and recommendations specific to our project. The design studio and customer service are the cause of only 1 star due to our 6 weeks reno project taking 9 frustrating months. Multiple cabinets were mis-measured and we were told for months they were re-ordered or in transit only to find out they had never been re-ordered and other items like sink, countertop, exhaust fan, cabinet handles, etc had never been ordered at all. Calls, voice messages, and texts are not returned for days or weeks if at all. The owner personally apologized and said he would make it right however it took 4 additional months. He did not return calls to us or our contractor in a timely manner. No offer of any compensation on the bill was offered either. We were advised the employee making the errors was no longer with the company however she still works there. Their office is always locked so you cannot speak to anyone face to face.

Did not hire. Lack of responsiveness leads me to believe that our remodel was not worth their time. Took about 7 days for initial quote. We went to the showroom and picked out tiles, vanity, etc. Had to chase them for the updated quote. That took 30 days. After another month they reached out and asked if we were still interested. The work might be great, but they were unresponsive and left us felling like they had more important jobs to do.

came out to measure for quote. Never sent quote, never returned calls.

So far the estimate process has been good with them.

Paco arrived on time to take measurements for the job. He and his team were always on time, when he said "I'll email the estimate", it arrived exactly when he said it would.. In the estimate, he included moving of appliances and furniture. His team were so nice and very careful when moving my belongings. The morning of the start of the job, we found a water leak behind the stove, after a quick phone call, the problem was solve and the price for the job adjusted. I have used Angie's list for years but this is the first time I have gotten anyone to work for me. In the future I will only use Paco and his team for all my flooring and tile work. Lowes had given me an estimate using only their tile, when they got around to schedu ling the job, Paco's team had already finished the job.

They were wonderful! They showed up on time each time and were meticulously clean. They were very polite. Most importantly, they did a beautiful job for a very reasonable price.

My remodel went extremely well and I would highly recommend Paco! Paco had helped previously with remodeling my bathroom, putting in a porcelain tile floor and a shower stall. I consider them artists with tile! This time, I remodeled my kitchen, so Paco installed my floors and backsplash. A picture is worth a thousand words(see attached). It is beautiful --thanks to Gabino and Juan!! Once the job is planned, they are prompt and professional and they clean up nicely! They answered all my questions and addressed any concerns I had. Regarding putting in the two floors- because this is a 60's home, I was very concerned about the transition being flush and it turned out perfect. I had new oak flooring placed with an English Chestnut stain; the first coat was a concern and they assured me it would be corrected and it was right away! It turned out beautiful. I really like that they stay until the job is finished! Paco and the team care about their products and service and it shows! I would hire again.

Paco's store carried the type and style of tile I wanted (which I had not been able to find anywhere else locally). Paco came to do the estimate himself and suggested the best way to lay out the tile both aesthetically and practically. He was able to schedule the work within two weeks. The installing crew, Rigo and Mode, worked with skill and great attention to detail (including clean up!) Thanks, guys! I highly recommend.

Paco and his staff are wonderful. Paco has the best eye for design. His installers are detail-oriented, efficient, friendly and clean up every little speck.

The office staff is fantastic, quick response and professional and call each day after job is finished. They workers were very professional, on time and the job looks fantastic. The only issue was grout which i provided when installed was two different colors they did return and fix, but they then tried to charge me for. In the end happy with quality of job.

Excellent work! Very impressed. The guys were all very professional and did a wonderful job. Angie at the office was exceptional. Would definitely hire again!

they were very responsive and did fine work for a reasonable price.

Went great. The work was done beautifully and they cleaned up very well after they were done.

Work will be done on 4/23/18. Estimate has been provided and have communicated with their office to make final arrangements. Everything has been handled on a timely and most professional basis.

Great experience with great results!

The work was great. Did beautiful work. However, it took several months to complete what they said would take 2-3 weeks. They would call and say they were coming on a certain day and then not show up. Then when they finished one part and were to return to do something else, they wouldn't show up. If you don't mind waiting forever to get the work done, they do great work. But their follow-up is terrible.

It was a disaster start to finish. Someone came out to give us an estimate. On the day of the service, Paco came out and said the guy misdiagnosed the problem and they left because they needed to redo the estimate. The estimate was for quite a bit more work and was A LOT more expensive. I asked them to come do the work we originally asked for anyway. They scheduled it and then stood us up and never came. It was for a Saturday so I couldn't reach them. I sat there for four hours waiting. They called on Monday morning and said they thought we'd cancelled. Clear BS but I let it go. I really just wanted the work done. Their next available was in two weeks. When the guy did show up all he had in his hand was grout sealant. We had requested tile cleaning, sealant, and re-grouting. He was not able to complete the job. I am an extremely patient person but this carelessness and thoughtlessness really got to me.

This is the second time I've used them, and this was not as good of an experience as the last time. They've been here for the last month and a half. This is still ongoing. Put it this way, they're very good with tile, and they should just stay with tile. Because he has guys working with him doing carpentry work and they're not very good at that, so he should just stick with tile, that's all I'm going to say. Right now it's $7,400 and there's probably going to be more. Very good with tile, very good job. He could have hired a better carpenter.

Our new bathroom is great-- we love the look-- Paco's crew was professional-- nice guys, and did a very nice job. We love our new bathroom!

Contractor missed our first appointment but rescheduled after I contacted his office. The quote he submitted was confusing as it exclude parts of the job such as the cost of the tile, plumbing cost, installing glass doors etc. I feel the quote was incomplete and have noty decided wjho to contract with.

Great. Paco and his team were very professional and completed the job as expected and in the time period as promised. I would hire Paco and his team again.

Excellent Job took only one visit = one full day. Paco scheduled me quickly. Paco and his crews have been used by many homeowners in my subdivision. We are all very pleased with his employees and their skill.

I was pleased with the end result but it was quite the ordeal getting it done.

Everything went great- as we completed one phase, it was obvious we needed to keep going. After having the kitchen floor retiled, we added the kitchen cabinet repainting and the room repainting- also removed two columns and had some drywall repair done. The crew was able to meet our needs and complete all the various parts of the project. The kitchen looks great!! Also got most of the house interior painted--Going to do the master bath next---