West Shore Home

Outstanding. Everyone from Bryton's was efficient, courteous and professional. All paperwork was clear. Everyone showed up on time and worked steadily. The finished work was beautifully done and the installer added several small touches on his own initiative that made things even nicer. I would certainly recommend Bryton's for bathroom remodeling.

Everything went very well, estimator was courteous and very professional, he came in, made the measurements and provided me with a quote and explained the process of removal and installation. Everything went as planned, on the first day the installer, Scott, removed the bath tub and walls, replaced pipes and installed the tub and walls. On day two, Scott came and completed the install, and removed all trash and left the bathroom clean.

The installation was done pretty much on time. They started when scheduled but it took an extra half day to complete the tile installation as the accent tile that was delivered didn’t match (wasn’t same color as the sample) so we were allowed to pick a replacement access tile at the nearby Lowe’s store at no extra cost and we were very happy with that. The tile man said it was a little bit bigger job to do then they’d thought so it took that much time to complete, which was 3 ½ days for removal of old and installation of new. The glasswork was done 3 weeks later in about a half-day. The crew was professional and friendly and the job was perfect!

The project was completed in the time they said it would be completed. We were surprised at the plumping material they used. My husband expected copper pipes but that was not used. We did not want the pipes replaced because they were fairly new but the company said that is part of the cost. Overall, we are satisfied but we think it wasn't worth the cost.

They do what they say they are going to do. They clean up after themselves. Their work is excellent.

That service turned out excellent. They guy who came out to do the work was professional. He did a good job and finished it within 2 days. The price was high, which we expected and we were so pleased that we got an estimate from them to do another bathroom. We are very happy with what they did overall.

That service turned out great. I used them 2 different times and they did they work timely. They cleaned up well and did not leave junk anywhere either. Their price is a little high, but the product looks great.

The first problem I had after signing the contract is you are required to pay $1,000.00 that day. IF you don't sign/pay & you decide later to have the service done ... you will be charged a fee for someone else to come out & re measure. Another guy did come out the next day (to re measure), but he really came to collect an additional 7k, The first day the installers arrive on site they request another 8k. At this point I've paid 16K & have nothing to show for it ... the work has not even begun. Evidently they use your money to order the necessary supplies or insure they have your money so you will not change your mind. All of this was spelled out in the contract ...which I should have read & more carefully. I did try to cancel the contract but it was after the 3 day window & I was told if I cancelled I would have to pay 10 - 50 percent of the job (for nothing)! Bryton's claims they can "do it all", but they are not licensed to or don't have in their employ someone to handle all of your needs (ex. electricians, painters, etc.). They will however contract the work out on your behalf (for an additional fee that is above & beyond the price the contractor charges them). I also did not like the fact that the contract was not itemized as to what each thing was costing me. Just a lump sum total. I was disappointed at the quality of the items I received. For the amount I paid I should have received top of the line products. Had to settle for vinyl instead of porcelain tile, chrome fixtures instead of brushed nickel, "hard service" aka plastic vanity top instead of quartz or granite, the faucets are so short you can't even get your hands under them for washing, the sinks are small (looks like they belong in a play house. My cabinets they hauled out of here were a better grade than my new "upgraded cabinets"! The cabinets & drawers did not even come with handles, I had to buy them & they were kind enough to put them on (which splintered the doors when they drilled the holes. I had to hire someone to put in my lighting, exhaust fan/light, the glass for the shower & for painting. Bryton's finished up today, but I'm on week 3 & still can't use the bathroom because I'm waiting on the glass for the shower & still trying to locate a painter. My intent was to have a shower stall w/o a door which the Bryton Rep told me would work. Well it seems 2 weeks into the project .. the glass guy says that will not work & you will have splash out. Now I've got to add the extra expense of a shower door. I had no way of knowing what this project was going to cost up front because of having to contract out (which Bryton's made seem it was so easy ... just go to Lowes or Home Depot, buy your items & they will install for you ... it was not that easy & very time consuming). Needless to say I would not use Bryton's again nor would I recommend them to a friend. They have too many layers of people they are paying. I spoke to 9 different people during my project, seems everyone has a separate duty.Also they asked if I wanted a permit for inspection, originally I said no that I didn't think it was necessary .. but the more I dealt with them "I didn't have a warm fuzzy" so I told them I did want the plumbing inspector to come out, to me that really shouldn't have even been asked, that should be part of their process & a requirement. I guess it's another way for them to save money.

Arrived on time. Flexible with scheduling. Completed the repair very quickly and it's held up well. Highly recommended.

Throughout the entire project everyone was knowledgable, helpful,professional and friendly. The job was completed as promised and on time. I would use this provider again and highly recommend this business.

The attention to detail and quality of their work is exceptional. They even worked around a couple of snow/ice storms in the process. I've received so many compliments on the new bathroom that I have honestly lost count. I would highly recommend Bryton's Bath to anyone considering a bathroom re-model.

Wonderfully. They showed up on time, removed existing shower and installed the new shower system and all tile in 1 week. About a day longer than initially planned but the tile work was more complex than estimated. Installation was great, the guys were professional and polite. Worked hard to satisfy. Selected trim tile did not match the 12 x 12" pieces so they allowed us to select an alternative product at Lowes in order to keep the project on time and budget. From start to finish it was a 5 day job to remove all old stuff and install new shower and tile work. About 2 1/2 weeks later the shower door and glass was installed in about 5 hours. Very nice installation, very satisfied!

Wish I had done it sooner! Absolutely love the bathroom and what a great job Bryton's did. Would highly recommend this company. Certainly wish we had know about Bryton's several years ago when we had our masterbath enlarged!

They did a good job.The salesman/our point of contact was wonderful, and the laborers were polite, on time, and clean. There were 2 contractors involved - one for the enclosure, and one for the glass - and they were both great. Lastly, they set us up with some great financing options too.

Then after 2 hours of wasting my time..........I did pick colors & items just to move the meeting to closure. Then he said he couldn't finalize the price because he had to check on the glass for the shower. We scheduled a 2nd appointment. Bob then called the next day to cancel the appointment because he did not have the cost for the glass. At this point he said "I checked with management & since we believe all you are looking for is an estimate, so based on your selections it would be between $25K & $30K". Seriously? And this is without doing the floor or the "esthetics" (mirrors, painting, etc). Basically that's for a shower in tile, standard tub, toilet and a 2 sink vanity. Even if the price was reasonable, I don't think I would have gone with them because of Bob's attitude. Unless you are rich & like to throw money on a project WITHOUT GUIDANCE/SUGGESTIONS AT ALL from the company doing the work, I would not recommend Brytons! 1/2 of the battle on construction is having a good relationship with the vendor. I'm really surprised that they are in business & that they have received favorable reviews on Angies List!

My husband contacted Bryton's to get an estimate to either repair or replace our shower enclosure. He was told that both of us needed to be present if someone was to come to the house. He explained how difficult this would be and they insisted on this policy. They finally said if just he was present, the cost would be $150. Needless to say, if it is this difficult to get someone to come out, we felt it would be too difficult to work with them. This is a ridiculous policy!

On time, professional, answered any questions, cleaned the work area and made sure we were happy with the final product!

I was extremely disappointed. I went to their showroom. As soon as the guy heard me say that I was going to reuse the tub, he said that he wasn't interested. It was a cast iron tub and there was nothing wrong with it. I asked him why and he said that you don't know what you'll get into with wiring and such when you're working on an older house. My house is 50 years old and it is well built. They left a very bad taste in my mouth. They didn't even want to come out and look at it. I originally contacted him and he told me to buy his deal and then he would come out. I told him I wanted him to look at the job first. I think their policy was wrong. Had he come and looked at the job and then given me a reason not to do the job, that would have been different. He wasn't very customer friendly or professional.

From the time we walked into the Brytons showroom until the completion of the project, we were treated well by friendly professional personnel. The showroom staff answered our questions and concerns without the hard sell we experience elsewhere. The salesman that came to our home for the estimate, was very knowledgeable and again, no hard sell and he made the experience a pleasant one. Finally, the installation team showed up on time and completed the project ahead of the projected schedule. I was very impressed not only with their technical skills, but their communication skills as well. Ours, is an older house, circa 1900?s with 1940?s era additions. The plumbing was a challenge to be sure. Still, no complaint from them, as they accomplished a first rate job. I know the skill?s involved having been with an Air Force Civil Engineering Squadron for 14 years. I rate their skills as ? expert?.

Overall the renovation went well. We were disappointed at the high cost and had to settle for components which were adequate and looked fine, but not the better quality or as decorative. as we would have liked. The service provider responded quickly to our inquiry about renovation, sent their salesman out at our convenience and throroughly explored all our questions we had about the work, both during the initial workup and consequently during the waiting period when we revisited our decisions too many times. It was a busy time of year, so we had to wait six weeks for renovation to commence. We were delighted with the workman who came to do the actual renovation. He rediscussed the project and what our needs were, changed the renovation plans accordingly with the home office, and went to work transforming our shower space. He worked very quickly and efficiently, changed his plans as the landscape of the shower space demanded, We hardly knew he was here unless he needed to talk to us about a change he had to make because of some newly uncovered part of the shower space that caused a problem. Because of our change in plans, he stayed an extra day to complete the work so as not to leave the bathroom unfinished over a weekend. The bathroom area looked wonderful and was cleaner when he left than when he came. We were a little unhappy with the glass installers who were contracted through but in conjunction with Brytons. We had to wait a week for the glass installers to come out after the shower was completed. We wanted to use the new shower right away, but obviously could not do so without the glass. On their first visit, the glass installers realized they had measured incorrectly and the glass they had wouldn't fit, so new glass had to be ordered and the installation was delayed yet another week. We have really enjoyed the "new and improved" shower since then.

Bryton's is extremely professional - from response to my original e-mail request, to their welcome e-mail, to being exactly on time at the initial appointment. All personnel were very courteous, helpful, and a pleasure to work with. While I have chosen not to move forward with refacing my kitchen at this time - a more expensive option than I had expected, I wouldn't hesitate to look into using Bryton's in the future.

They obtained all of the necessary permits, were very friendly and knowledgeable, and completed the work on time. They did quality work, too.

Everything went well. They were efficient, fast, and did a good job.

They completed the job in two days, cleaned up after finishing, and did great work. I'm very happy with the end results.

They did a good job at a fair price, and I'm happy with the new bathtub.