Williams Plumbing Heating & Air Conditioning Inc

Called Williams in the late morning (leaking water heater) and they were able to come out by 3:30 p.m. Removed and discarded old water heater; installed new one. Our water heater was old, so we had to have some upgrades to meet code--I believe that's why the cost was higher than I expected. Williams always has excellent service. Very pleased with all the people I deal with at Williams.

We called for an estimate, and were offered a one time price, or 10% discount if we get a contract for once every six months inspection (once in spring/summer, once in fall/winter). The technician came out promptly as scheduled at my convenience and seemed knowledgable. We needed a new filter that was much larger than the usual ones that you can buy almost anywhere (ours was 20x25x5), which he had on his truck and sold to us on the spot. We also needed a new capacitor, which was an unexpected added cost, but hopefully, having this preventive maintenance done will save us some costs in our electric bills in the long run.

Service was good.I have an old toilet which is the main cause of the slow flushing response.

Technician (a different one from the original guy who came the first time) installed the new computer module and my A/C has worked fine ever since. Both technicians were showed up when they said they would, and were polite, professional, and competent.

The 2 technicians from Williams got the work done in only half a day. They also showed up when they said they would, and were polite and professional. I haven't had any trouble with my A/C since, and no more leaking roof!

Perfect. White glove service. He cleaned up after himself.

They come back and service it twice a year. They do good work. We spent $7,000 for the installation. The price was slightly high. We will use this company again in the future.

This was a rental house that I own. The cold air quit blowing. I called Williams to look at the unit. They technician arrived on time. My A/C was around 12 years old but had been working fine until this day. The technician hooked up a meter to the unit and after a few minutes he said the unit was dead and needed a new one. I asked him how he came to conclusion so quick. I don't remember his exact statement but basically he told me and he told me the system overloaded and the motor overheated and was blown. he put a power meter to show me and I saw it surge then shut off. When I commented on this he gave me an excuse. I know from experience that a refrigerator has safety feature that shuts off the unit when it over heats. He told me that the unit was too old to have safety units. I was suspicious of this. he then asked to see the handler in the attic. he took the panel off and immediately told me it was broken. He made this conclusion just by looking at it. I was growing more suspicious of his analysis. but he was more than happy to give me an estimate on a new unit. $5000 to $7000. Ouch. he gave me the quote and I paid him the service charge and he left. If I was going to pay that much I wanted a second opinion. So I had another technician come look at it. This was a person who had a side business and did it part time. I only spoke to him by phone and told him what the the first tech told me. I was at work when the guy came to look at it. he called me and told me that he fixed the unit. What??? he told me that a brass fitting had came loose and the freon had leaked out. He put some thread locking adhesive on it and refilled the unit with freon. i was charged $70.00 plus the price of freon. He gave me a receipt stating such. Livid about this I took the Williams quote and tech analysis and the other tech receipt and analysis and went to Williams office to speak to the manager. I showed them both statements. There service manager was more than apologetic and even gave me a refund for the service fee. They told me that they would look into it and speak to the tech. The unit lasted another year and was still working when I replaced it with a new unit. Needless to say Williams did not install the new unit. If I had not been suspicious I would have been tricked into buying a new unit when all it took was a tube of adhesive. This incident happened two years ago and I do not know if this tech works there still or not.

See other comments. I will continue to use their services.

The quality of work was good. The plumbers were nice and did their job well. However, I had left a message with them over the weekend (with a "live person", not a message service, and the call was not returned). I called them the next day, and they were on the site within two hours.

Good overall as they fixed the problem in a short amount of time and on a Sat. night (Thanksgiving weekend).

Our Air Conditioner stopped working during one of the hottest days of summer. Williams PHA came out immediately (we have a service contract with them) and discovered a leak in the evaporator coil. They were extremely professional and not pushy at all and gave us three fair options to consider: Do nothing and add more Freon, Replace Evaporator Coil, Upgrade to a more energy efficient R410A American Standard Allegiance 15 (since our AC was over 10 years old). They added freon to our current AC to keep us cool and gave us 20 days to make a decision on repairs with the option of applying our current service fees and freon costs toward the new unit. We decided to upgrade our unit SEER 15 instead of investing money in our current 10 year old SEER 9 AC. Even though this was an unexpected high expense, we were pleased with the professionalism. My wife worked with them and they were extremely helpful at explaining what the problem was and their recommendations to her in person and also to me over the phone. We would use them again when it's time to replace the gas furnace.

I got a quick quote within a few hours of calling Williams (they are right down the street so it was easy for them to hop over). I called them back a few months later to setup an appointment and they completed the work in less than a week.

The toilet project went fine. However, I also wanted him to switch out my old disposal for a new one I had purchased and he wanted $250 addition dollars! The toilet installation was $284. This company is grossly overcharging people. The next plumber I called did the job for $125 including the service call fee. I called Williams today to complain about the pricing but they really do not care. The "complaint guy" actually laughed in my face and told me not to call him when my kitchen floods. Just like disreputable car centers they hide behind "well, I saw lots of problems", although none were mentioned to me at the time. And none were found by the good plumber who finally, actually, did the work. He is excellent.

They did a great job. Williams, also told us the unit was too small for the square footage it was suppose to cool and the unit had been dropped during installation. A starter unit has a life span of 4 to 5 years.

I am very impressed with their professionalism. They are responsive. I had 5 other bids and they blew them all away. They broke everything down for me into plain English and didn t use words that I wouldn t understand. When they came to look at my house, they did the quote immediately while he was here I didn't have to wait days for it. I didn't have to clean anything as they cleaned up entire mess from old ducts and everything. I am very impressed with company.

They are very attentive and very prompt. In addition to the inspections, they will also come out if I have a problem or a special circumstance. The service agreement I have with them gives me propriety over other people who call in with out a contract. I am happy with the service they provide.

Excellent job. Good, professional knowledge. Gave an honest opinion of the state of our compressor (may need replacement in 2-3 years). Showed up when they said they would. Completed the job on time and within estimate.

The guys were punctual, professional and neat, but we wont call them again because we thought this a bit pricey for the job.

Plumber was on time, price for work seemed high. I had to ask him to clear the sink with more than just a plunger. Product purchased for keeping lines clear had its seal broken, but a call to the company had them come out immediately with a new container. Everyone was friendly and polite, on time and did what they said they would.

THEY WERE VERY EXPENSIVE. WHEN I TALKED TO A DIFFERENT PLUMBING COMPANY I TOLD THEM HOW MUCH THE SERVICE COST ME AND THEY TOLD ME I MUST OF USED WILLIAMS. SO I AM GUESSING THAT WILLIAMS HAS A BAD REPUTATION. I WAS NOT VERY HAPPY WITH WILLIAMS.

THE UNIT THEY PUT IN IS SO MUCH BETTER THAN THE OLD ONE WAS! IT IS CAPABLE OF COOLING A LOT MORE SPACE, AND IT DOESN'T START UP NEAR AS OFTEN. WE ARE BOTH REALLY GLAD WE GOT IT.

I HAVE BEEN CALLING THEM FOR A LONG TIME NOW. THEY HAVE ALWAYS DONE A GREAT JOB, AND THEY TELL ME WHATEVER NEEDS TO BE DONE. THEY CHANGE FILTERS, OIL THE MOTORS, AND WHATEVER ELSE.

THEY HAVE NEVER ATTEMPTED TO DO ANYTHING THAT WAS NOT NECESSARY AT THAT TIME. THEY ARE A LONG ESTABLISHED COMPANY IN THIS AREA THAT IS EXTREMELY RELIABLE.

THEY WERE LIVING UP TO THEIR ADVERTISING. THEY WERE PROMPT. THEY WERE VERY ACCURATE. THEY DID A PRETTY GOOD JOB. I REALLY LIKE THOSE PEOPLE AND THEY ARE GREAT PLUMBERS.