Williams Plumbing Heating & Air Conditioning Inc

From initial assessment of our needs, recommended solution, and system installation, we could not be more pleased. Our installation was more difficult than most, partly because our unit was housed in a tight-fitting attick enclosure. The quality of work was excellent down to the last detail and the installers answered all our questions with answers we could understand. We recommend Williams Plumbing, Heating & Air very highly and would not hesitate to employ them in the future.

Ridge came out to help us, was very explanatory and helped to immediately fix the problem. They are very fair, helpful and nice people to work with.

Repaired everything as expected and did it for a very fair price. I will continue to use them for anything I need that they can do.

I have been using them for 20 years.

I have to have them do the maintenance because it's not a commonly used unit in the area. When I asked about a name-brand, they lied and said they didn't carry those brands and pushed more expensive, featured brand onto me. My unit broke down not long after they installed it and I've had nothing but problems with it. I went from spending $5500 for the unit to being sold an $8500 unit. I felt taken advantage of.

They are reliable, excellent and affordable.

Our results have been mixed. This vendor seemed pretty good, but our initial inspection revealed mediocre AC performance, but no issues, leading them to suggest completely new systems for around $16K. Since our systems were only a couple of years old, we declined this course of action. One service call involved a service person coming out, quickly surmising a faulty overfill pump, returning with the wrong part and then deciding it was too late in the afternoon to return it, so he returned late the next day with the correct part. I can't help but believe that our close proximity to his house played a role in his decision to wait until the next day to finish the job. On another occasion I called to schedule our regular fall HVAC check-up and within a couple of hours our furnace shut off. After I checked everything out, I called back to see if maybe someone had come out early. The people answering the phones were very rude with the "left hand" did not seem to know what the "right hand" was doing. When I tried to call back again at 4:45pm, their phones had already switched over to their answering service and I later got a service person who did not speak good English, seemed very annoyed, and knew nothing of our situation. We suffered thru an early cold spell over the weekend. Calling back on Monday, the next available appointment was a week out. Luckily, our neighbor had an HVAC vendor, Carolina Quality Air, over for a minor issue, and they gladly came over, reset our system to get it up and running, found some defective parts still under warranty which were the cause of our initial mediocre performance. After I cancelled our regular appointment, I wrote the manager, Mr. John Carter, outlining our difficulties and received a very nice letter thanking me for my feedback and giving us one free service call and a free 1 year service agreement as an "token appeasement" (his words). So far, we have yet to use these services.

They did a good job and were fast. The water kept running, and my water bill kept going up. They came out and replaced all the pipes under my house. They showed up on time. They were polite and cleaned up afterward.

How can this be okay with anyone? I would imagine that a salesman rather than repairman should be His title.

Williams was able to have someone out the same day we called. I didn't expect same day service but got it. Problem was quickly diagnosed. Tech suggested we replace failed thermostat and elements as well due to age and scale buildup. Hopefully this will eliminate another trip out anytime in the near future to service the elements. Overall tech was professional, courteous, and performed good work. Also made time available to answer a few other unrelated plumbing questions and didn't seem in a hurry to get in and out. I have been told by others in the plumbing industry the cost sounds a little high. However to get the work done quickly and efficiently I consider it worth it.

Serviceman said system could not be repaired and we needed a new system at a cost of $5000. We decided to get a second opinion and serviceman from another company fixed unit and charged $75.00.

Took apart both toilets and charged $600. After they took apart one of the toilets it still leaks. He told me he couldn't tell me the cost of the project until he got through. They refunded $200, but I still spent $400 when all I wanted was them to spackle my toilet.

Service Technician was quite fine, and he arrived very shortly after service call was completed. Diagnosis of problem was quick and accurate. Estimates for repair and replacement seemed excessively high, and especially where replacement were concerned, estimates were the highest received.

The technicians were very friendly, answer all my concerns and was very prompt

Went fine; gave us a quote on new system; thought quote was steep.

When I bought an existing home in Greensboro, NC, I had Williams Plumbing replace the ancient 40 gallon water heater with a tankless natural gas water heater. I was really impressed with the level of professionalism demonstrated by their technicians. They were not only prompt and courteous, but organized and clean as well. My utility room was cleaner when they left after the job than before they arrived! And I cannot say enough good about the tankless water heater they installed. Endless hot water and dirt cheap to operate. I have a teenage son and we use plenty of hot water between the two of us. My last gas bill was $19. And the tankless water heater freed up floor space in the utility room.

We had a plumbing emergency and Williams Plumbing, Heating and Air Conditioning came as promised. They got a little bit after hours and they didn't charge us the rate because they were late. They did the repair real quick so we were real pleased with the job they did. They were prompt, kept us notified as to when they were gonna get there, called a couple of times to say they were running a little bit late. The plumber who came was very knowledgeable, neat, he wore those little booties and kept the house clean, did the job real fast and gave us some helpful information on what might have caused the problem and how to avoid it in the future.

Unit was installed and has been trouble free. I will use Williams again if I need plumbing or heating/air conditioning work.

The technician was very professional and helpful.

They are extremely overpriced. The guy was looking for an easy overcharge.

They are not the cheapest in town, but you get what you pay for. I have a yearly contract with them for my heating and cooling unit. I am a preferred customer. I always get prompt service.

I called another dealer (same brand, same model) and was quoted $1,700 less. I had a similar experience when I got a quote to replace my water heater. I had suspected that Williams was expensive but I didn't realize how much.

I had a leak under the kitchen sink. I had no clue there was a crack in the disposal. He identified it pretty quickly and had a replacement available on the truck so I didn't have to wait or have them come back out to do the installation. The price seemed a little high to me though. I have no clue how much it costs to replace a disposal but when he quoted $550 for parts and labor that seemed like a lot. I will continue to use them because they are responsive, reliable and have good customer service. And he completely cleaned up after himself...even took the paper towels he used to clean up out with the rest of his trash. You get what you pay for!

I had a sewer line that was clogged and began pouring water from my first floor bathroom. I called Larry Williams plumbing. They were able to work me in quickly. The individual who came out was able to quickly diagnose the problem and cleaned out the drain. I also appreciated the added touches to the work. He contacted the city after having problems verifying the location of external flow release pipes and problems lifting the manhole. He also placed a double wax ring on the bottom of my toilet in hopes that it might help push the water up through the toilet if the issue ever occurs again. While he was there, I asked him to look into a leak from my kitchen sink and replacement of a broken garbage disposal. He determined that my recurring leak was the result of faulty installation from my builder. The pipe was actually too short for the seal. He replaced the pipe and installed a new disposal in about 20 minutes. While no one enjoys cost for repairs, I felt I received a fair deal for the work and was pleased with the responsiveness and good work of the plumber that was sent.

I have used them twice and they are very good. They charge $89 for diagnostics plus for parts and labor. The cost depends on what they do for you.