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Preferred Cleaning Service

House Cleaning, Window Cleaning, Floor Cleaning and Waxing

About us

Preferred Cleaning Service we work hard to make your life easier, you simply tell us how we can help. We offer professional, detailed cleaning services for your home, apartment or condo. Select us for your one time or recurring cleaning needs. You tell us your needs and we will create just the right kind of cleaning services suitable for you. There are no contracts to sign and we always call the day before your scheduled cleaning to confirm .

Business highlights

34 years of trusted experience
Emergency Services Offered

Services we offer

Preferred Cleaning Service we work hard to make your life easier, you simply tell us how we can help. We offer professional, detailed cleaning services for your home, apartment or condo. Select us for your one time or recurring cleaning needs. You tell us your needs and we will create just the right kind of cleaning services suitable for you. There are no contracts to sign and we always call the day before your scheduled cleaning to confirm.

Services we don't offer

Ask for details

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.846 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
2%
2
2%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 26-46 of 46 reviews

Lorraine M.
08/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Billie gave me a bid for top to bottom cleaning of a home rental and we found her to be very sweet and easy to deal with. She and her team cleaned the old home-an 1860's farmhouse and they made it positively glow. I could not be happier with my experience and recommend her most highly!
Rating CategoryRating out of 5
Yes, I recommend this pro

Nancy S.
04/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Always do a great job cleaning my home. Would highly recommend Preferred Cleaning to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Cheryl W.
04/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Laura and team are very professional, do an amazing job and follow through with all communications. I highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jessica L.
02/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Billie and her girls are wonderful and I would absolutely recommend them to anyone looking for a reliable, trustworthy service! She had excellent communication with me regarding scheduling and services performed. Billie came to our home and provided a free estimate and description of her services prior to our first appointment. On the day of the cleaning appointment, Billie sent me a text message to inform me of the time she would be arriving at our home. She was prompt and efficient. She was so great to work around our two dogs and welcomed them with open arms. Her team is so friendly and great. My house has never looked this clean and my husband even commented on how great of a job the team did. I look forward to her future visits! Thanks so much Billie for all of your help!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Patricia N.
01/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Very professional and thorough. My house is spotless!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Blair M.
01/2015
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David M.
10/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Billie came for an estimate a week or so before our first cleaning. She was early! and provided what we believe is a very fair estimate for cleaning for our home every two weeks. She took note of preferences, etc. that we had as she walked through the house. Our home looks fantastic. We are very pleased with the work and are looking forward to our next scheduled appointment already. We highly recommend Preferred Cleaning Service!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

mike H.
06/2014
2.0
window cleaning, house cleaning
  + 0 more
unknown

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

$85

Response from Preferred Cleaning Service
Dear pass customer,Blows me away on how you can grade my services the way you did on angieslist a year later.I wish I could copy all the emails and text msg you sent me on how greatful you were to had found some one to clean the way I do.You stated on every msg that you were so pleased the only thing was I charged you 95.00 to come out and clean your 2 bedroom home which was small but it took me around 3.5 hours to clean.I was there the first time almost 7 hours were your home had not been deep cleaned in a few years.I got it looking brand new again then you wanted me to go down on my rate.I told that I could not I have payroll and insurance and supplies as well as gas.I ask you sence you yourself were in a business do you go down on your rates.I told you I would go as low as 85 and you wanted me to come to your home every other week for 40.00 and when I told you no thank you we never called one another again.But to wait almost a year to give me a bad grade on here was un called for when you were so happy.After 23 years in the same business I have came across alot of things and people I thank you for the business you gave me but I am in this to make a living and you wanted the service for nothing sorry hope you find the one that will do it for pennys .when you fine her send her my way.Thanks but no Thanks.UPDATE AFTER THE BAD GRADE MR [Member Name Removed] GAVE ME COME TO FIND OUT IT WAS A MISTAKE EITHER ON HIS PART OR ANGIESLIST. BUT ANGIESLIST HAS YET FIXED IT ONCE AGAIN.THIS CUSTOMER HAS CALLED FOR MY SERVICE ONCE AGAIN RIGHT AFTER THIS REVIEW WAS POSTED.WE CLEAN MR [Member Name Removed] ONCE AMONTH.THANKS FOR ANOTHER HAPPY CUSTOMER THEN AND NOW.SORRY YOU CAN'T SEEM TO GET THE GRADE FIX YOU ARE NOT THE ONLY ONE HAVING TROUBLE.MAIN THING IS THAT YOU WERE VERY HAPPY THEN AND NOW.

jan P.
12/2013
5.0
house cleaning
  + -1 more
Billie did a top to bottom cleaning of our new (to us) home prior to move-in. She and her crew did a top-notch job, even though we had to reschedule several times due to movers and closing hassles.
Description of Work: Pre move-in deep cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Suzanne M.
11/2013
5.0
house cleaning
  + -1 more
Billie is thorough and adds that special touch to make our house look neat and clean.
Description of Work: Billie is great! She has been cleaning our house for several months and it always looks wonderful when we return home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$126

Response from Preferred Cleaning Service
Thank You for your business,Its a joy to work with you and your family.

heather M.
11/2013
5.0
house cleaning
  + -1 more
Billie and crew came in and made my house look and smell cleaner that it EVER has! I've had cleaners in the past and they didn't even come close to getting my house this clean. Billie came out the same day I called to give me an estimate and they were there the next day. Very honest about pricing. They spent 4 hours on my house, more than they usually would, just to get things perfect (and I have a very small house)!
Description of Work: made my house look like a million bucks!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Preferred Cleaning Service
Thank You for your business,Its a joy to work with you and your family.

faith P.
10/2013
5.0
house cleaning
  + -1 more
Billie came in and made my apartment look like a home on tv. She contacted me shortly after I left a message and gave me an estimate of 140.00 but was honest and upfront that it may cost more or it may cost less depending on how long it takes. She called me two days early to confirm and was on time. My mother was home and Billie made her feel at ease so my mother left the apartment to let them do their job. Billie found things that were not in use and repurposed them. Her daughter made my boys room look like a room display that you would find at Pottery Barn Kids. I have NEVER seen my home or any place I lived ever look so perfect. The kitchen was fantastic and she rearranged things where it made sense- putting the spice rack beside the stove where it obviously should be. I can't say enough good things. I held back tears when I came home and saw it and my husband, mom, and kids all wanted to show me how clean each room was. I have a back injury and my mom who normally helps me is going out of town for the month of November and I need help keeping my home clean. I asked her to come every 2 weeks thru the holidays and the rate is 85.00 and I am so satisfied I plan to have her come even after then. I am definitely planning on building in her cleaning services into my monthly budget. I am so grateful for all she has done. She not only cleaned my house but I feel as though my home is complete and relaxing. Thank you so much Billie. I wish I could add pictures.
Description of Work: Billie cleaned my baseboards, vacuumed, mopped, dusted, cleaned and made my home spotless. I could never have imagined my home could look like it does.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Preferred Cleaning Service
Thank You for your business,Its a joy to work with you and your family.

Angela H.
10/2013
5.0
house cleaning
  + -1 more
Billie and her team are great! Billie goes above and beyond to make sure you are fully satisfied with the service. Reasonable prices and easy to work with, too. Our house looked and smelled GREAT when we moved in. It was filthy previously, as it had not been lived in for almost one year. The best part is that Billie is dedicated to make sure you are satisfied. We certainly were and decided to hire them to clean our house going forward (every other week). I would definitely recommend her services to anyone. Thanks Billie!
Description of Work: Cleaned house for a move-in (around 3200 sq ft)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from Preferred Cleaning Service
Thank You for your business,Its a joy to work with you and your family.

Pamela T.
10/2013
5.0
house cleaning
  + -1 more
The cleaning went great. The work went amazing and made my move much easier. The house looked new after they were finished.
Description of Work: They did a move-out cleaning for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from Preferred Cleaning Service
Thank You for your business,Its a joy to work with you and your family.

George P.
09/2013
5.0
house cleaning
  + -1 more
We had our first cleaning service from Billie Kellems and her crew last week, and we could not be more pleased. The three women were here for a full three hours, and we returned to a sparkling home. Right from the first contact the previous week, when Billie came to our home for an estimate within 24 hours of our initial call, she was professional, courteous, and thorough. We have already scheduled future appointments every other week for the next three months and anticipate being on her list of customers for a long time to come.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Preferred Cleaning Service
Thank You for your business,Its a joy to work with you and your family.

Suzanne M.
08/2013
5.0
house cleaning
  + -1 more
Billie and her daughter are amazing! They both are super friendly, always arrive on time and leave the house in tip top shape! She is definitely the best cleaning service I have ever had. Well worth the money! My daughter was home from college and of course her room was a mess. Billie offered to jump in and help get the room straight. We are so busy and feel fortunate that we have found Billie to help keep our house in order. She takes her job seriously and is very conscientious about how the house looks when she leaves! Preferred Cleaning Service is the best!
Description of Work: Cleaned house from top to bottom!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Preferred Cleaning Service
Thank You for your business,Its a joy to work with you and your family.

Wanda S.
07/2013
5.0
house cleaning
  + -1 more
We called Billie on Saturday morning and she came by Saturday afternoon to give us a quote to clean our house. We asked that it be cleaned thoroughly since we are getting it ready to be put up for sale. She scheduled us for Wednesday - all day - and she and Morgan arrived at 8:30 and worked until after 4 pm. I arrived home to a sparkling clean house. We decided to have her come every other week to maintain it until our house sells.
Description of Work: Total house cleaning. Billie and Morgan cleaned our 2700 sq. ft. home from top to bottom. Windows, blinds, baseboards,hardwood floors, kitchen and bathrooms (2.5 bathrooms) and worked diligently to remove hard water buildup from the shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from Preferred Cleaning Service
Thank You for your business,Its a joy to work with you and your family.

Laurie J.
06/2013
5.0
house cleaning, window cleaning
  + 0 more
Billie cleaned a rental home for me after the tenants moved out. She turned a dirty home into a sparkling one! Windows, inside cabinets, bathrooms, etc. all for a very reasonable price. I would also hire her to clean my personal home if I lived in the Triad area.
Description of Work: Cleaned my rental home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Preferred Cleaning Service
Thank You for your business,Its a joy to work with you and your family.

Judy W.
05/2013
5.0
house cleaning
  + -1 more
They are very thorough. They do an excellent job. It helps me that they speak English because I have had people come here and they didn't understand me and I didn't understand them. It's a family run business and ndash; its Billie Kellems and her daughter and her nieces and it's wonderful. I think the price is fair.
Description of Work: We've only used one and that was Preferred Cleaning Service for housecleaning service. They were here yesterday to do a once a month whole house cleaning service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Preferred Cleaning Service
Thank You for your business,Its a joy to work with you and your family.

Casey L.
10/2012
5.0
house cleaning
  + -1 more
Billie and Judy are great! I feel very comfortable leaving my house in their hands. I hired them because I would spend my whole weekend picking up my house and never seemed to get to the actual cleaning! I needed to stop spending my precious few minutes of family time obsessing over cleaning the house. This will hopefully give me back some time.
Description of Work: Came to the house and provided a quote and schedule recommendation. Deep cleaned rooms from top to bottom- dusting, mopping, moving furniture and items from surfaces.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Preferred Cleaning Service
Thank You for your business,Its a joy to work with you and your family.

Roxie H.
07/2012
5.0
house cleaning
  + -1 more
see above...
Description of Work: First off they responded to my phone call within minutes. They did everything they could to get me in the schedule ASAP. When the date was determined Billi and Judy showed up exactly at the time they said they would be at the house, they even text me to say they were on the way. This property had set empty for over a year and a half and it needed some deep deep cleaning. Without hesitation they went to work from top to bottom in each room. Ceiling Fans, baseboards, windows, inside windows, window ceils, walls, bathroom cabinets, vanitities, every nook and cranny they payed attention to detail including the oven, the floors glistened when they were finished. I can honestly say they did the best job in cleaning I have ever had and I have had my houses cleaned for many years. I will use them whenever I can. A real find in these ladies.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Preferred Cleaning Service
.
    • 1
    • 2(current)

Contact information

6405 NC-61, Gibsonville, NC 27249


Service hours

Sunday:
Closed
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
7:30 AM - 6:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Window Cleaning,
Floor Cleaning and Waxing

FAQ

Preferred Cleaning Service is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 6:00 PM

Preferred Cleaning Service accepts the following forms of payment: Check
Yes, Preferred Cleaning Service offers free project estimates.
Yes, Preferred Cleaning Service offers eco-friendly accreditations.
No, Preferred Cleaning Service does not offer a senior discount.
Yes, Preferred Cleaning Service offers emergency services.
Yes, Preferred Cleaning Service offers warranties.
Preferred Cleaning Service offers the following services: Preferred Cleaning Service we work hard to make your life easier, you simply tell us how we can help. We offer professional, detailed cleaning services for your home, apartment or condo. Select us for your one time or recurring cleaning needs. You tell us your needs and we will create just the right kind of cleaning services suitable for you. There are no contracts to sign and we always call the day before your scheduled cleaning to confirm.
Ask for details

Contact information

6405 NC-61, Gibsonville, NC 27249


Service hours

Sunday:
Closed
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
7:30 AM - 6:00 PM