Comfort Wizards

Description of Work: hvac work

Description of Work: We returned from a short vacation to find that our upstairs air conditioner unit had malfunctioned and filled the water collection pan to the point that it was overflowing. Ironically, our downstairs unit had stopped working as well. I called several HVAC contractors that evening and Comfort Wizards is the only one that has a live person to speak with. In fact, the owner, Harlie, was on call that particular weekend and was extremely helpful. He took the time to listen to me and walked me through several steps with the controller (our controller is like a small computer) to try and troubleshoot for the problem. We scheduled for the next day. He was late getting out, however, it was an extremely hot weekend, and as Harlie explained, they had gotten a lot of calls. When he left that evening, our upstairs unit was running and the problem was determined with downstairs unit. I was informed that a part had gone bad but it may possibly be under warranty. He called the next day, as he said he would, and informed me the part truly was under warranty. He then offered me a couple of options in proceeding. End result, both units were taken care of by Comfort Wizards and we have not had any more problems.

Description of Work: Replaced heat pump. Did a professional and clean job.

Description of Work: They came to check heat because there was such a huge difference in temperature between the first and second floor.

Description of Work: They replaced a high voltage wire that burned up in my air conditioner.

Description of Work: Our home warranty company, First American, sent Comfort Wizards to troubleshoot a problem with our air conditioning system. The $45.00 we paid was the co-payment required by First American.

Description of Work: They assessed an air conditioner unit in my attic that was not blowing cold air. They determined that the old evaporator coil was rusted out and needed to be replaced. They worked with American Home Shield to get the item covered and replaced the unit in a very workmanlike and professional manner. The tech explained what he was doing and worked to minimize any additional costs to me. The techs covered their shoes when in the house and did their best to clean up after themselves (replacing a rusty coil is a dirty job).

Description of Work: They were called to service my heat pump.

Description of Work: This company came out to service my outside heat pump unit. It was low on coolant due to a loose fitting when it was installed by another company that later went out of business. Comfort Wizards serviced, cleaned, and filled it with coolant. It leaked down overnight, so they came back and found that the inside air handler coil was bad. It was 14 years old. I'm familiar with the tester and knew when I heard the noise, there was a bad leak. I asked if I needed to replace the entire unit due to it's age, and he assured me he could fix it without that expense, and he did by replacing the coil only. About 6 months later, the AC wasn't cool enough, so they came back again filled it with coolant at no charge. They were honest and said there was a tiny pin hole leak from which the coolant had escaped over time, and they missed that when they were servicing it the first time. They apologized for missing it earlier and actually came back twice more at no charge to me.