Comfort Wizards

They trouble shooted the problem over the phone and came out the next morning. They did an excellent job! I will definitely recommend them and absolutely use them, again.

Worst experience ever!!!Company was 4 days getting there and diagnosed problem. Did some work to tie us over until owner corresponded with warranty company. Took owner 1 week to get back with warranty company. after technician worked on air quit cooling then came by 5 days later and did something and stopped working again. Owner would not correspond with me nor the technician. Finally called warranty co and they turned down and said would not cover but no one ever called me. I had to do all the calling. The tech acted like he did not like his job and complained about a lot of things. He was rude..Had to move out for a week. I decided after 10 to 11 days to start over myself with a company I was familiar with. They came out the day I called them and we were finished the next day.

I would not use them again. My bill said they put in a MUR 15 filter but when we went to change the filter they only put in a MUR 11 filter. So I feel like we were over charged for that. They charged me for something I didn't get, I don't think that was very professional. I think they could be more honest about what they are putting in. Or come back and adjust the bill accordingly and not charge me for something I am not receiving. It was done the same day.

I've been using Comfort Wizards for several years for all three properties that I'm involved with. I trust them 100%. I've even used them for a neighbor who couldn't afford to have it done and they gave her a big discount to cover her A/C repair. I have an annual contract for our own properties and our own house.

It was fine. I wasn't thrilled with the communication. I mean, apparently they fixed whatever they fixed. It was a little hairy, because I had questions and I wanted some things to happen. They couldn't really deal with me because I wasn't the owner yet. It might of been different if I was the owner, and I could have really dealt with them directly. The outcome seemed to be fine, because we have not had any trouble. Like I said it was difficult how they couldn't really deal with me. I would consider using them again, only because they had already been here, but there is definitely someone else I would prefer to use.

Very pleased customer!! Harlie is very responsive and was patient with my numerous questions during the estimating process. Since this was a large job, I thoroughly researched the project and met with 7 different HVAC companies - all recommended by friends and neighbors. I selected Comfort Wizards based on recommendations, thoroughness, responsiveness, price, and equipment features. The installers were professional, punctual, accommodating, and very tidy with a messy job. I have been so pleased with the new equipment and with Comfort Wizards. Within one month, my utility bill dropped from well above average to below average for comparable homes. It was a pleasure to work with Harlie, and I highly recommend the company.

We are very happier. Install was about 3 months ago. We were very comfortable throughout the hot summer. It all went smoothly with a few miner unexpected bumps due to the age of the home. They were great in working around the issues and proposing solutions. They designed a system to meet our needs now and in the future as we update the home. They were very responsive and willing to work with us on some special requirements we had.

The people that came out were wonderful. But it took them a long time to get the part. I mean, I was without heat for almost a week. At that time it was cold. My cost was only $75 because I have a protection thing for my home. The maintenance people that did the work were excellent and kind; they were just wonderful people, but on the other end I made a call and asked them if they could rush the part. In this age of everybody wanting it now there was no reason that it should take 4-5 days to get a part even if it is on the other side of the country. There are overnight services. I know it can probably get expensive to overnight parts, but you also are getting your money back from the cost that you are charging. So it could not have been that much to overnight a part. People have gotten things from the other side of the world in less than a week.

The house I purchased had mismatched Carrier and Rudd heat pump/handler units some of which were 20+ years old. After patching the two systems for 10 years, I finally had to replace both the upstairs and the downstairs heat pumps and air handlers. My son has asthma so we were concerned with air quality. We contracted to replace all the ductwork as part of the job, and to add air filters and UV lights into both systems. The job was significant and not easy. When they opened up the ductwork leading into the chase (running up the center wall of the house), there was mold in the old insulation. We revised the contract with Comfort Wizards to go through the wall and replace that chase - there was no point in putting in all new systems & ductwork and leaving mold in the center of it. They got it done. They contracted with sheet rock/paint contractors who did good job in restoring the walls at the end of the project. I appreciated Harlie's fortitude and his job supervisor who oversaw the whole project and made sure it was done right. There were some issues with the new system "oil canning" - and they came back and made necessary adjustments until it was resolved. Other repair men that have since been into the crawl space and attic have all complimented the new ductwork and said it was well installed. Overall between the advanced programming on the new Carrier units and some separate improvements in the crawl space, my electricity costs were cut by about 35-40% (your mileage may vary, obviously my previous system was very inefficient).

I had a medical reason for needing emergency service in 93-degree temperatures Home warranty agreed to try to get 24-hour service. . The HVAC company did not call to make the appointment. I called twice. The tech called about 30 minutes before arriving. The technician was cordial and immediately found a scorched wire that needed to be replaced. I asked questions about using filters. His associate said he would be with me in a moment. Having had a maintenance agreement for my heat pump at another residence, I am accustomed to outstanding service. I asked if he was going to wash the condenser. He said that would be above the deductible required by my home warranty coverage. I had mentioned a coupon offered by Angie's list for a tune-up for $55. He asked to see the coupon and said he would try to match it. He said that since he already was here, he could wash the condenser coils and recheck the freon for $50 above the deductible. When I objected to the $110 bill, he said he could be be finished and come back another day. That would have cost another service call fee. I agreed. When they finished, the lead technician, who had said he was not the owner, came in to give me the invoice. He did not check the thermostat. I did feel cool air coming from the vents. After a few hours, I noticed that the temperature on the thermostat was still reading 80, although the room was comfortable. I opened the thermostat. The batteries were missing! I installed batteries. . For $110, I feel that I could have selected an HVAC service provider from Angie's List and received the same service within 24 hours. Instead, I had to wait 48 hours. I would have had to wait another day if I had not requested emergency service for medical reasons from the home warranty company that hired the provider and paid the balance of their service charges for freon.

Took a little longer than expected, but overall very satisfied.

After we received the estimate, it took a few days for the parts to come in. Installation went fine but when turning on the unit, the new 5amp fuse blew. The technician checked the thermostat on the wall and noted that it was burned out but he couldn't say when that happened. Because I wanted to make sure it would work and Comfort Wizards wouldn't have to come back, I replaced the thermostat with the one from downstairs. He satisfactorily tested the compressor, fan, and auxiliary heating functions. I went to the store and bought / installed a brand of thermostat that the technician recommended for the downstairs. The next day my wife felt that the thermostat was not controlling the heating unit. I replaced the upstairs thermostat with the same kind of thermostat that I had successfully installed downstairs but it wasn't turning on, so we called Comfort Wizards. The technician blew another 5amp fuse, and decided that the motherboard was damaged and said it must have happened by incorrectly installing the new thermostat. He repeated that several times, and I told him I followed the detailed instructions and there was no problem with the downstairs unit. Well it turns out that they felt I was liable for the $275 cost of the replacement of the new motherboard even though that was one of the components that was just installed. The technician's reasoning was that everything was working when he left the night before. The unit stopped working less than 24 hours after the orginal service and they refused any accountability. I suggested that they return the first motherboard as defective for a refund so that neither of us would bear the cost, but they refused. When we expressed our displeasure, their offer was to shop for a used motherboard to save us some money. The amount is not the complete issue. And we are not interested in a used unit. We don't expect an extended warranty of their work but less than 24 hours is not acceptable. Comfort Wizards sent out a different technician who was much more consumer oriented. He remembered us from an earlier visit. After the repair, he agreed with us that it was unlikely that we damaged anything overnight but there was no way to to know who or what was at fault. After calling his office, they agreed to split the cost of the replacement part and not charge for labor for the second repair.

I was fully satisfied with the performance of the Comfort Wizard company for this heater problem. This was a warranty covered service (Home Protect) involving two visits to determine erratic behavior of a gas heater. The warranty company requires paying one hundred dollars deductible for service calls and trouble diagnosis. Initially, the warranty company wanted to charge another one hundred for the second service call, but they eventually agreed that the second service call would be covered under the same repeat failure conditions for the heater. The heater system has some intelligence built into the control electronics, giving codes for failure conditions. Over the phone, a representative from Comfort Wizard suggested turning off the breaker for the unit to try to reset it. Unfortunately this also clears the error codes in the unit, which made it impossible for the technician on the first service call to fully diagnose the root problem. Recommendation: leave the power on the unit to preserve the codes (or, if you know what you are doing, take the panel off that covers the control electronics and record the code before turning off the breaker).

My HVAC heat pump system was original to my home, built in 1988, and I didn't want to go into next summer not knowing whether or not it would keep up with the heat. I got several quotes and ended up choosing Comfort Wizards. Harlie Noble gave me estimates for several systems that would meet my home's needs, and explained the pros and cons of each one. He did not try to sell me on any particular unit at all. He was also very willing to answer as many questions as I had leading up to the job. He and his team replaced the system (indoor & outdoor unit) last week and were prompt, professional, and neat. The job passed inspection on the first visit, and I'm overall very pleased with the experience.

Horrible experience. I initially contacted this company through my warranty on Oct 29. They could not provide me a time but said they would come on Oct 30. The technician said a new valve was required and he would order one. Since it was too cold to stay in the house with no heat and assuming the part would be replaced in a day or two, I took up residence at a hotel. After waiting over a week - with me having to call the company daily to find out when the part would arrive - another technician arrived about a week later...only to inform me that the wrong part was ordered. I had to hound the company daily for another week until the part finally arrived and was installed. It took 2 weeks to install a simple gas valve and restore my heat. The company could not fully explain why it took so long to order a common part and when I questioned the office manager about the technician ordering the wrong part initially, she (a lady whose english was hard to understand) tried to deflect the blame on the warranty company and even got extremely curt with me. Having to miss several days of work and having to spend hundreds of dollars to stay at a hotel made this experience very unpleasant. The company expressed no remorse for my inconvenience...something which could have made this situation more tolerable. I would not call on this company again.

Everything went without problems. Technicians were both personable and competent.

Comfort Wizards will try and sell you a system you don't need, overcharge you for services you don't need, and maybe even ding you for an extra house call. Beware! Overall, the specific problem was repaired. However, the price I was charged was outlandish. Also, they really tried to sell me a new system I didn't need. First, I was charged for an extra house call because the technician said "your coils were frozen over and I have to return later when they are thawed out." So, the technician told me to let the unit run to thaw out the coils, and he would return afterwards. I wasn't informed about the extra fee for the return visit until afterwards. All the company needed to do was say "before we come out, please leave the fan running to thaw out the coils prior to the technician arriving", as apparently this is a common problem. Then, they wanted to sell me a $500 leak test, because they said I was 6 lbs low on refrigerant. In the end, I declined the leak test and asked them to simply recharge the system, because I knew from prior years (using the same company BTW) that it had a slow leak. They charged me for 6 lbs pounds of refrigerant, and then told me it would only last a few weeks, and I should buy an entirely new system including furnace and air handler for $7,500. They told me I should "avoid wasting money on servicing a dead system". The system ran fine the rest of the summer. I didn't realize I was ripped off by this company until the following year. This year, the system needed service again, but had my doubts from prior experiences with this company. So, I decided to subscribe to and use Angie's List and found another contractor, who was highly rated. They came out, looked at my system, and I told them the history. The new company told me I had been ripped off, because overall the system was fine, and would likely last several more years. If needing replacement, should only be $3,500 because I only need a compressor, not a furnace and air handler. Finally, I was told the system was only low by 1 pound of refrigerant, unlke the several pounds I had been paying in prior years. Finally, they said I could never be 6 pounds low, because the capacity of the system was only half of that. In the end, the new contractor I found via Angie's List was more honest, charged me half the price for the same service, and not only fixed my system, but also included a free fall service in the fall.

Took two visits to get all the info needed to solve the problem, but the second visit was free.

The staff is professional, timely, friendly, and completed the work as expected. The staff responded to concerns and requests before, during, and after the work completed.

We have had some other companies. This company is very responsive. If I have a problem, they are good about coming out. We don't have any problems with them, and we won't change. They are really reliable, and they charge a fair price for maintenance. They give me choices. I don't ever feel pressured to do more work than is absolutely necessary. I can only say good things about them.

AWFUL....After they told us that they couldn't verify if the parts store had the part, we volunteered to pick up the part (my husband works nearby). Then they said they would try to return on Thurs to finish the job. We then went to the parts store, with the part number, and picked up the part. We also alerted Comfort Wizards that we would leave the part outside Thurs pm (as they said they didn't need inside access). We didn't hear anything confirming a time on Thursday so my husband called the office. The office staff, Irene, was EXTREMELY RUDE, UNPROFESSIONAL and wouldn't listen to my husband---and this was after she threatened to call the police for stealing the part and accused my husband of "misrepresenting himself" at the part store. She called the parts store and alerted them to this "theft" (the part was put on Comfort Wizards account since they were the ones completing the work). This argument started when my husband asked what the estimated cost would be and Irene said it would be >$200. Because she was difficult to understand, he asked why we were going to have to pay an additional call fee. It was explained later that the additional cost would be parts and labor to install part only and that it would not include an additional service call fee. When my husband requested to speak with an owner, she told us that he wasn't available and he would call us back. When he didn't call back, I called back around 3pm and spoke with Patricia, who was not rude, but DID NOT apologize for the earlier interaction or have any solution to the fact that our heat STILL DID NOT WORK (nor was someone coming to fix the problem because a tech had called out sick) and that she had been trying all day to reach the owner. We left another message for him to call us.....NEVER happened. We had to call another company to fix the problem which was resolved on Friday am. We have since tried email and another call without any return response to resolve the issue prior to posting. This was the poorest customer service that we have received in a long time with absolutely NO FOLLOW THROUGH by the owner or any other employee that we had reached. And that doesn't include the threats/name calling. DO NOT USE THIS COMPANY!

They are great. They come any time you need them. They also come out at the beginning of each year and check everything out for me. If you have an emergency, they come. You don't have to wait around. They are really good about it. They have always been good with me so I have used them for about 5 years. Their price is fair. Their quality is always perfect. I never have to call them back out after they have been here.

They responded the same day which was good.

My husband and I purchased a new home in NC and knew we needed to replace the existing HVAC system that did not work. We performed extensive research on the various HVAC systems and settled on the Carrier Infinity Series system due to multiple excellent reviews of the product. We interviewed 4 local HVAC contractors to provide quotes on the system. Kerry Betts of Comfort Wizards (our estimator) was timely, professional, through, and very personable. Once we received all the bids, he took the time to review his and the other bids with me and explain the differences among them. He worked with me to develop a system configuration that met our needs, but was not more than we honestly needed. The installation was completed in two days and done in a very clean and professional manner. Comfort Wizards then scheduled a service appointment to review the systems operations with us and explain all of the features. When the County Inspector came to review the work Comfort Wizards performed he was skeptical as he stated he had never worked with them before. The inspector performed a very through review and stated that he was very impressed with the work they did and how the system was installed. My husband and I love our HVAC system and would not hesitate to use Comfort Wizards again.

Could not have gone any better. All work was done on time & extremely professionally. They completed the job in two days, cleaned up all the mess, went over the entire process with me including the operation of the new programmable digital thermostat, included in the service was a thorough cleaning of all duct work after the unit was installed & run for a few days.