Orr Concrete

Great! It’s a nice person

This was not your basic driveway pour. The backyard has a lot of slope and required some ingenuity in design. All other contractors said I would need to install at least one step in the middle of a 65 foot patio. Bill (Orr Concrete) was the only contractor that listened to what I wanted and figured out how to make it work. It was a lot of extra work for his team but they executed it flawlessly. WE also had Bill create a lower patio (three steps down from the main patio). This required a lot of fill dirt and rock plus a retaining. We had the guys cover the wall with engineered stone inside and out. There was an issue with the material provided to bill for the colored stamp. Bill took one look and immediately said ; we are gonna re-pour the lower patio. It looks fantastic! This is a testament to Bills attention to customer service and quality. He stayed in constant contact, keeping me advised on schedule (working around rain and such) next steps. I had work I needed to do (irrigation relocation and installation) which he helped me coordinate during the various project phases. As I said, this was a tougher project so if you need a great design for a patio of just a simple driveway install, give Bill at Orr Concrete a call. He will take good care of you.

Bill was the first person to call after I requested quotes. Without a word from me he outlined every detail that I wanted to hear from other contractors who offered quotes. He even called at unexpected times to simply stay in touch, share details and discuss an ETA for his team to pour the addition to our existing driveway. All good qualities along with his direct and reasonable price convinced me to chose him. I was so impressed at this point that I told neighbors about him because many of them need/want to extend their driveways. I sent detailed diagrams of the driveway extension project to Bill before receiving a quote. The quote was for $5,962 to cover roughly 1100 square feet, mostly 4” except for 5” thick at the end leading to back yard. On the day of the project, I walked outside to say hello but I had to remind him of the 5” at the end of the driveway. He also agreed to use a concrete buggy to transfer concrete from the truck to the formed area but when my wife and I returned to the house, after running an errand, we discovered the concrete truck on our driveway. We now have a new crack in our old driveway. When I let Bill know about the new crack he called me a liar. The majority of the new driveway does look good but the last 3 yards had cracks immediately after it was poured and the cracks have gotten worse since it was poured. When I say immediately I mean that his team just left my house and when I turned around to look at the last part of the driveway I found 10 feet of cracks running in a line. Initially he agreed to replace that area but in the end he decided to blame me for the cracks. He justified this accusation by claiming that the fiber I requested in the concrete was to blame. The concrete company that delivered the concrete stated that the fiber could have only helped to prevent larger cracks. After discovering the cracks I decided to measure the width of the drying concrete and found that we were shorted between 6 inches to 2 feet wide along a 44.5 foot stretch of the driveway. Bill agreed to reimburse us for the shorted square footage, but never followed up on that statement. Due to the cracks I have to delay a retaining wall project until the cracked concrete is replaced. After seeing the finished version of my driveway all of my neighbors who were considering Bill have all found another contractor for their projects. I would have overlooked all of these issues if the cracked concrete was replaced but it’s been over a month and feel responsible to let everyone know about my experience. Since Bill won’t stand behind his work I have been forced to file a claim with small claims court. The value of the problems he left behind amounts to roughly 1/6 of the total cost… $900. To give you an idea about how little he cares about his reputation… his cost to fix the cracked area would have been around $300. I know this because I have a copy of the receipt from the concrete company. I can not recommend this contractor after the unnecessary drama, baseless accusations & insults, being overcharged for the project, cracks in new concrete and a new crack in our existing driveway… most importantly he did not do what he agreed to do regardless if he said it or wrote it down in the quote.

Perfect! He arrived on time, performed the work in a professional manner, cleaned up and all for a good price! I plan to call Orr Concrete for my next project and I strongly suggest you do the same!

Do not trust this man. He talks a great game and makes you feel confident. He does not stand by his work. He quoted a drain and then on the day of pouring talked us out of it. They damaged our sprinkler system electrical and sprinkler heads. WE had to fix these and then he poured concrete on top of one that was still leaking. At some points there were only 2" of concrete where 4" were promised. Who knows how that will turn out as it ages! There is a dip in the front patio that collects rain water. To top it off, he applied the wrong sealer to the brushed finish and it looks terrible! I wish I could post a picture here. Finally, he agreed to remove the sealer but refused to reseal. Trying to schedule the removal has been futile. After several unanswered calls and polite texts over several weeks, I wrote an unfavorable review. That generated a reply! We agreed that he would return $1700 of my payment so I could pay someone else to do the sealant removal and resealing - if I took down the review. Well the $1700 never happened. It's always one excuse or another. As a former business owner, I am not the kind of person to write bad reviews. I believe everything can be settled politely. This experience is so unresolved (and very expensive!) that I feel compelled to warn others. Read between the lines on other review sites and you will see that we are not the only ones who have been burned by this smooth talker who does not stand behind his work.