Get matched with top floor repair pros in Franklin, NC

"If you are reading this review, I wish I could speak to you face to face and tell you (implore you) not to use Flaker Flooring for services. We hired them to install laminate hardwood flooring in our small condo in Keowee Key. We hired them based on decent prices and decent reviews. There were issues with timing and punctuality. The price was increased twice due to needing to to extra work to level (which we agreed to with no issue). Once the work was "complete" there were issues. There were missing transition pieces, missing pieces near the sliding glass door, missing quarter round in areas, and BUBBLING in the flooring. We adressed our concerns and transition pieces and quarter round were added. Upon final inspection the cuts to the wood, around corners, vents, etc were rough. There were gaps at corners that the quarter round didn't cover and there were bubbles/humps throughout the flooring. Never have I seen floors that are not flat. We were told by the contractor that there was nothing he could do and the floors would settle. These were there upon installation. Well, about 6 months later, the bubbles have become large hills in the flooring, and the floor is rising to the point where doors no longer shut because they scrape the flooring. When we called the contractor back out, he said he had no idea why that was happening and wasn't sure how to fix it. We had a reputable flooring contractor come out and inspect the floors. He said that without a doubt, this was an install error. The floors were installed way too tight. There is supposed to be space where the floor meets the wall. This is what the quarter round is there to cover. There was no space. The subfloor also had issues that we were never made aware of. The new contractor stated Flaker Flooring should have never placed floors without replacing the subfloor. There were no temperature or moisture issues present. Again, we never heard a word about it. We paid $7k to have the flooring replaced (as it was unusable) and the work redone. We have asked Flaker Flooring to simply refund their work, and they have yet to. The bottom line is: if you are looking for quality work and a contractor that has integrity and will stand by their work (especially if they make errors)... look elsewhere, and be sure their work comes with a warranty. Please don't trust the other reviews as we did. Please do not use this contractor. You will likely have to have the work redone."

"Mid-range on price. Great job."

"The floor refinishing brothers were professional, prompt and did everything they said they would do. I will recommend them to anyone who is looking for floor refinishing. Our new floors are beautiful"

"Excellent painters. They did a beautiful job painting and staining inside my house."

"He has been working with TJ's for over 20 years now. I am a builder and he's been doing hardwood flooring! He is professional and does a great job!"

"He does a great job."

"Steve Scott who oversaw the operation was excellent. He was on time and on budget with no hidden cost. The work performed was excellent. I recommend Steve and his company."

"They did a terrible job. They came on the 9th Started the job. SupposEdly that used 36 80 and 100 sand paper. I couldnt find it if they did. I think is what he said They did our bedroom and the spare bedroom.They were rough, we asked them to resand them.They didn't feel any of the nail holes We We asked them to put apoxy in the holes on the floor in our bedroom.They did not do that.The nails holes weren't filled and they scratched.The dug in with the sander in a couple spots. They use filler in the spare bedroom.And it set up wrong and they stained over that and it was spotty so we asked them to resand it. And then they came to the living room could.Not get it all up.We asked them to sand the floors to get the barcodes off the new wood. They did use a drum sander.But they still did not get the barcodes off.They stained it , we asked them to Take it back down because the barcodes were still on the floor you could see them through the stain. That was on the 12th They got upset And left.Me and my husband Spent 12 hours on sunday , sending these floors down with an orbital sander hand sander. They came back Monday. It was supposed to be here at 8:30. That showed up at 2. My husband took off work. When they did get here, my husband showed them stuff that he wanted them to do before they stained the floors he went in and talked to his brother and said this is what we're gonna do for you. You're not happy with the outcome. You're not satisfied so we are gonna stain the floors and not charge u anymore money. but we are not going to poly. And my husband told him that if you're not gonna poly , you're not gonna stain in either , you can get your stuff And leave because we paid you to do all of the work.He went back and talked to his brother.And they didn't agree to do the staining and the poly. So they did not fill the holes.They did did not do the apoxy. They were supposed to stain under my oven and pull it out which they did not. So the bottom line is the floors in the bedroom and our laundry room and the spare bedroom are all still rough and Scratched They're not smooth.You can barely walk your socks over the floor. In the bathroom they did not feel any of the holes in the living room.They didn't feel holes.The barcodes are still all over the floor."