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Cross Creek Lawn Service

4.6(
36
)

Lawn and Yard Work, Landscaping

About us

Cross Creek Lawn Service was founded in 1999 out of need to help family members with lawn care. Since that time it has grown into a full commercial-grade, commercial and residential lawn management company. We offer a wide range of lawn services that will maintain your yard year round! Cross Creek Lawn Service offers top notch professionalism and dependability. We have numerous reviews on angieslist form very satisfied customers. We accept cash, checks and Paypal payments.

Business highlights

25 years of trusted experience

Services we offer

Lawn Care

Services we don't offer

Irrigation

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.636 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
8%
3
6%
2
3%
1
14%
Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.6
responsiveness
4.3
punctuality
4.6
Write a review
Showing 26-36 of 36 reviews
Kathy P.
08/2015
4.0
lawn service
  + -1 more
unknown
Description of Work: Came every 2 weeks. Everything was fine, but a little expensive. Then, we had some additional work done. Don't really feel that we got our money's worth. Tried to call him to do something else, and he would never return my calls. Have not been in contact since then.
Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
1.0
punctuality
5.0
$80
Response from Cross Creek Lawn Service
Leaving an inaccurate review THREE YEARS AFTER work was SATISFACTORILY completed is ridiculous. This type of false review should NOT be allowed by Angie's List since it is such an inaccurate account of the events that took place. A written estimate of $80 per service ($160/month) was given and accepted by this member. Work was performed SATISFACTORILY and with NO COMPLAINTS for seven months at that price. One year later, a second written estimate for additional work was given for $1400 which was ALSO ACCEPTED by this member. The estimate included removal of 14 bushes, replanting of 37 shrubs, and installation of 10 yards of mulch. There were also multiple tree roots that had grown underneath and lifted a portion of the concrete sidewalk. We lifted the slab by hand and removed the obstructing roots and replaced and leveled the concrete slab. The customer was home the entire time we were on the property and she was ECSTATIC about the visual transformation. She paid us in full for satisfactorily completing it. She never hesitated to pay the price that she was quoted and approved prior to beginning the work. As far as calling us to do more work and us not returning calls…THAT NEVER HAPPENED! We had expected her to call the following spring for some future work but we NEVER GOT A PHONE CALL, TEXT or EMAIL from this member! We pride ourselves on exceptional customer service and always return calls or messages. PLEASE LEAVE ACCURATE REVIEWS ON ANGIE'S LIST! This is NOT accurate. Our 3-time SUPER SERVICE AWARD on Angie's List proves our professionalism.
Tara H.
07/2015
5.0
lawn service
  + -1 more
Professional and on time.
Description of Work: Filled in holes in back yard. Added seed.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Amy V.
04/2015
4.0
lawn service
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Response from Cross Creek Lawn Service
Thank you for leaving an accurate review [Member Info Removed]! We enjoy being your lawn care provider and look forward to maintaining your property for years to come.
REBECCA S.
09/2014
5.0
landscaping, lawn service
  + 0 more
unknown
Description of Work: Mowed large lawn, landscaped the yard, trimming the hedges, edging the driveway and walkway.... Very nice job
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Thomas M.
09/2014
3.0
lawn service
  + -1 more
unknown
Description of Work: Cut grass. Quality of service degraded. Choose another service provider.
Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$85
Response from Cross Creek Lawn Service
THIS IS NOT AN ACCURATE REVIEW! We performed services for this member for OVER seven years. We SATISFACTORILY performed the duties for which we were hired during that time. The two properties we serviced for this member were a total of almost seven acres. At the time of our termination, we were having an issue with one of our mowers due to normal wear and tear BUT were making proper repairs to fix any problems that may lower the quality of the cut. When this member expressed their dissatisfaction of one particular service (out of SEVEN YEARS of weekly, satisfactory service), we responded by providing a "free" service to the primary property and two, yes, TWO "free" services to the secondary property. At $85.00 per service that is $225.00 worth of service at NO COST TO THIS MEMBER. At this point, even though we had gone above and beyond what should be expected of ANY service company, the working relationship began to deteriorate nonetheless. This was not our intention. We have not provided ANY additional services for this member since May 2013. The fact that they waited a YEAR AND A HALF to leave any review here, much less such an inaccurate review, is really quite baffling. We will continue to provide top notch, superior quality service to ALL our existing and potential customers...as our THREE TIME ANGIE'S LIST SUPER SERVICE AWARD reflects!
Vikki C.
05/2014
2.0
lawn service
  + -1 more
unknown
Description of Work: We called for lawn service and he came out to look at the job and give an estimate. That was done and a date was set for him to start. One week beyond the start date he had not come nor called. We called him and he stated that he could not perform the service at the agreed upon price because the yard was too wet. Why did he not realize this when he looked at the yard to quote us and why didn't he call us when he realized that?
Rating CategoryRating out of 5
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Response from Cross Creek Lawn Service
Yes, we did an estimate for this member and DID set a "start date". That however is ONLY part of the story. The ground at this members residence was so wet that I sank into the ground as I walked around the property. ALL of our mowers weigh over 1,000 pounds. I spoke with this member about my concerns as far as ripping up the grass on such wet ground. We BOTH agreed that it would be best to wait and see if the ground would dry out prior to putting ANY equipment on the property. When the "new" start date came, the ground was even more saturated than before due to the fact that this member had run their sprinkler system to access and had not allowed the ground to dry out. I DID call and discuss this with this member and told him the only alternative I had was to cut the lawn with a walk behind mower. At that time, I told him that the price was now going to be slightly higher due to the fact that push mowing would take longer. Due to the higher price, the member declined services and said he would just do it himself.
Mary A.
07/2013
5.0
lawn service
  + -1 more
Fine.
Description of Work: Thoroughly raked and cleaned yard large yard with many trees. The yard had not be well raked in many years.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Dawn S.
03/2010
5.0
landscaping, lawn service
  + 0 more
Great
Description of Work: The service is GREAT! He came the same day I called and did a wonderful job!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Jennifer H.
10/2009
5.0
lawn service
  + -1 more
Excellent! They came out the next day to do the free estimate for me. Very nice and personable, which I think means alot these days. The work they did was great and the yard looks wonderful!! I will be calling them again for sure!! I would highly reccommend them to anyone who is need of any kind of lawncare. Thanks!
Description of Work: Yard clean up including edging, trimming, cleaning up overgrown areas. Pruning shrubs and bushes and weed eating around house and fence.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Jennifer M.
09/2009
5.0
lawn service
  + -1 more
We have been using Cross Creek Lawn Service for about a month now. We highly recommend Brian and his team. They have been friendly and professional and our yard looks great when they get done working. We have a very large lot, and feel the price they charge us is very fair for the amount of work completed.
Description of Work: Mowing approx. 3/4 acre lot. trimming/edging around structures. Part of yard has to be completed with push mower as opposed to commercial mower.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Sue C.
07/2009
5.0
lawn service
  + -1 more
Bryan at Cross Creek Lawn Service is very polite and does what he says he will do. Him and his partner always do a good job, and they will reschedule if it rains on the day of your service. My grass always looks great when they are done, and so does the area around my property as well. They blow all yard-debree away and clean up before leaving. They also blow my front porch off everytime they come, as a courtesy. I am very happy with their service that I have been using 2/month since April-2009. Their price is VERY competitive (I have had over 8 estimates done).
Description of Work: Mowe, edge and blow front, side and backyard (every other week)
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$50
    • 1
    • 2(current)

Contact information

unknown, Fayetteville, NC 28312

www.crosscreeklawn.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Lawn and Yard Work,
Landscaping

FAQ

Cross Creek Lawn Service is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: Closed

Cross Creek Lawn Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Cross Creek Lawn Service offers free project estimates.
Yes, Cross Creek Lawn Service offers eco-friendly accreditations.
No, Cross Creek Lawn Service does not offer a senior discount.
No, Cross Creek Lawn Service does not offer emergency services.
No, Cross Creek Lawn Service does not offer warranties.
Cross Creek Lawn Service offers the following services: Lawn Care
Irrigation

Contact information

unknown, Fayetteville, NC 28312

www.crosscreeklawn.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
Closed