Bass Air Conditioning

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We had to replace two 14 year old HVAC systems within a month of purchasing our home. We knew from the inspection that they would need to be replaced soon, but we did not realize exactly how soon. From the start the systems we had did not cool and dehumidify properly, and we had laready had the warranty company out once to do repairs (to no avail). Bass was incredibly responsive when we requested a quote - Eddie came out the same day to do an estimate. Provided numerous options for replacement of both upstairs and downstairs systems. Unfortunatly because of the way homes are built in NC, we had no choice but to replace our two complete HVAC systems with another two systems rather than zoning as we had initially hoped. I debated back and forth between a "B" for price becasue it was so costly, but it is not really Bass's fault - you get what you pay for afterall. The company did work with us on zero interest financing, rebates, and military discount. Overall, they did everything they could to make sure we were getting what we paid for. The installation team was very professional, courteous, and did great work. Eddie came out and checked on the crew as they got started, which we very much appreciated. Bass performed daily quality checks to ensure the installation was going well, and went over and above to make sure the systems were balanced and level with our clay and sand soil. They even performed a small soil stabilization! Once the systems were installed and we found that there was mold and mildew in the vents, Bass was very responsive in getting us a quote for replacement of the duct system, and completed the wrok in a full day less than they anticipated. Bass also made all arragenements for the city inspector to come out, and we were not surprised but pleased to find that the system was installed perfectly, and that the city inspector himself would always advise people to use Bass based on their quality of work and quality of systems they sell. We purchased two high efficiency systems, that we already had experience with from our last home so we were already sold on them. Though we have not yet seen the cost savings (it has not been long enough) here in Fayetteville, we saw an incredible cost savings in our last home, so we know we will be happy with the systems. They are a hefty price, but they really are worth it to protect the investment of our home. Bass understands this, and worked with us to ensure the models they reccomended were of the quality we wanted, but they did not take advantage of our previous experience and simply reccomend the most costly system. Overall we were incredibly satisfied with them and will ALWAYS go to them with our HVAC needs!

They showed up on time. They did a great job. They got it done in the same day.