Bass Air Conditioning

I am a Pastor and I live in a Church owned house and they use Bass. We've got a contract with them. I think they do the labor and we pay the parts or something like that. They've been good. I know how the people looking after that are pretty concerned about the costs so they must be pretty competitive. They are good. They get there when we need them. They tend to send the same people over every time so they know the place pretty well, very personable service.

On the price, it's A because I don't know anybody else's price.

I gave them one year and then the following year they did the other one. I just know they're good. If I weren't in Fayetteville I would use them again. I highly recommend them for their professionalism and knowledge in air conditioning services. They're very attentive and very professional. They left the area very clean.

I told them when they showed up that I was putting an addition on my house and how much square footage was being added on. I built the addition and they said they were going to have to sell me a whole new unit. They did not know what they were doing. It cost me more than $6000. I would not let them on my property. They are a big bunch of crooks. They left a hole in my wall that they said they would send a drywall guy out to fix and never showed up. They sent me a bill 4 months later and I just ended up fixing the wall myself. I would never use Bass Heating and A/C again.

Tech lacked trouble shooting ability.

I called about 1 p.m. thinking it would be the next day that they would come. The lady on the phone said that someone would be out between 3 and 5. that day! Wow, unbelievable! It was not quite 3 when the office called to tell me that the repairman was on the way. He arrived about 15 minutes later, listened to our story, examined the ac, told us how much it would cost, went to get the parts and by 5 the ac was up and running. The charge? Exactly what he said it would be. Ray was personable, knowledgeable , and quick to get to work. We appreciate Bass air conditioning for taking care of us.

They sent someone to my house a couple months ago. He told me that he was going to have to charge for for the little bit of solution they use to clean the coals, which is part of the service I already pay for. I told him that they have never charged me for that before. When he left, he left the gate open and let my dog out. They are also supposed to inspect the register and the A/C filter, he didn't do either one.

Bass is trying to blame US for the shortfall in our accounts, even though we were operating under the assumption that the money had already been deducted. After I called to talk with them about this, they stated that the service technician held on to the paperwork until the 17th, and that it was filed then. This is UNACCEPTABLE! This is nothing more than an excuse for thievery, and I will not tolerate it! When your company or any representative of your company makes a mistake that costs your customer, you do NOT blame the customer for it, you own up to it, and make it right!

Out-of-state landlord contacted the company to have them come look at the heating system which was not blowing hot air at all. I have some major complaints about my experience and I would never recommend them to anyone looking for professionalism or accuracy in information. 1. Both the landlord and myself when I called, were told that the $69 visit fee would be applied to the cost of the repair as long as we did the repairs with them. We were then told by the service tech AFTER they did the work, that the $69 was an ADDITIONAL charge on top of the service repair costs. So then I called their office again to confirm and again, the woman on the phone confirmed that the $69 would be applied to the repair charges. When I explained the issue, she then transferred me to another woman who denied that this was the case and wouldn't even reach out to the person I had just spoke with, who is apparently giving out incorrect information. Had I had known, I would have went with 2 other companies that I had found here on Angie's that put the cost into the repair charges. 2. The service tech Ricky was a cranky Scrooge is the only way I can explain it. He was snippy, kept wording things like I was an imbecile, and would roll his eyes whenever I asked him a question or for a clarification. Very unprofessional and inconsiderate. They are now gone and I have wet footprints tracked throughout my house along with a new house-guest... a HUGE flying grasshopper it looks like, at least 6" long, that I now need to deal with. 3. My landlord also opted to go with the lower cost option of just refilling the freon. Not my choice cause it's not my house. And all Ricky repeatedly kept saying was how we were making a mistake, that it would just leak out and then he'd need to come back next week and do it all over again. That I should change my landlord's mind... and on and on. Look, money is tight everywhere. Not to mention that they couldn't guarantee that they'd even be able to find the leak, never-mind validate if the leak was a big or small one. So basically he was telling me thatI should force my landlord to be charged a $69 fee for a 10 min visit, plus $202 for a "leak search" and then $203 to up to $1500 for repair but that if they couldn't find the leak, then charge $237 to do the first option of refilling the freon. It's been a long time since I've had to deal with such unprofessional arrogance and if I have my way, this company will not be setting foot back in my home while I'm there.

I have only dealt with them a couple of times and I had no problems with them. I don’t having anything to say good or bad or anything different. I was very pleased with the quality of service. They were here when they said they were going to be here, I didn’t have to wait around on them.

He was quick and thorough. He went through the complete system. The bill was around $134, but it cost us only $60 because we had home warranty for it.

The salesman showed up for the appointment on time. He was professional throughout the time. The problem was he never actually got back with me to give me a quote for the project. Of course I went with a different company. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ***UPDATE*** 27FEB2012 The salesman of Bass called me to explain what happened. What happened was that the quote was sent to the wrong email address. So, of course I never received it. He apologized for the incident. I don't believe they are a bad company. I know they have operated in the Fayetteville for quite some time. They must be doing something right for the most part. Thank you Bass for the phone call.

Contacted Bass around 8:30 AM and was told the technician will be there between 9-12 AM, and call when he was on his way . Was told the estimate would be 69 dollars. The technician contacted me and told me he would be there around 10 AM. Went straight to the main unit under the house and troubleshot the problem to the motor. He explained the motor had an internal circuit board and it was defective. A new one would have costed over 1000 dollars but the motor was under warrenty. The total cost for him to come out and replace the motor unit was 425 dollars. The technician was able to get a replacement motor and get my heating back on before 12 noon. He then informed me about my a/c unit needing to be repaired and freon added. He explained what would be done and the job would cost approx 400 to seal a small leak. I declined at that time. I plan on contacting them in the spring to repair the a/c leak. I would use them again for any other problems I have at either one of my houses.

I have a service contract with them for them to come out twice a year. Once in the spring to check the air conditioner and once in the fall to check the furnace. Due to my contract they service me for free and I only need to pay for additional parts if needed.

The price charged by them was about $400. The job done by them was wonderful. They were on time. The guy came immediately and knew what was wrong. Then he went and fixed it. The charge was more because they had to come out at the last minute notice since the air conditioning was leaking. The guy didn’t even get under the house. He said he could tell me what was wrong with it right then. It was the drain pipe that had to go out of the house which was clogged. He sat there, put a hose, sucked it out and that fixed it. He charged me whatever they had to come and do it. They have been in Fayetteville forever as far as I know. The guy was local. He even knew what year my house was built because he has been here forever. They were a little pricey.

I found Bass on Angies List, and called to get a quote. It was a Friday afternoon so I just left a message. Called multiple other companies and most would require a service call ($70-90) just to give me an estimate. Bass not only gave me a price over the phone, but beat the only other company that did as well by 30 bucks. Sometimes it took a while to get a call back, but once a time/date had been set they were punctual and professional. We will use them again in the future.

On June 28th, the technician arrived on time and was very courteous. He refilled the the Freon and said it could last a year depending on the size of the leak. The dye test was $200 and would require a return visit which is $112 and takes two weeks. I declined. When the technician left, the A/C worked. 12 hours later, the A/C was no longer producing cold air. It was safe to assume at this point that there was a significant leak in the system. I called to get the technician back out that same day, letting the phone operator know that there is a Freon leak. The same technician returned 2 hours after I called which was excellent. He looked at the system and let me know there was a significant leak. He said they would have to come back on the 30th to run a Nitrogen test. The technician called to schedule the appointment and relayed to me that I would have to not only pay $112 for the return visit on the 29th, but again for the return on the 30th. On top of the $112 for the visit on the 30th would be an over $200 charge for a nitrogen test. I told the technician I would find someone else to do it and was charged $112 for a visit that accomplished nothing. When I called to report the problem, somebody should have been sent out who could have run the test that day. I had no idea it couldn't have been accomplished and would not have scheduled an appointment until a test was available. If the $112 for the return visit on the 30th was waived or at least discounted I would have continued with Bass Air Conditioning.

Overall, I feel like I am a Bass customer for as long as I live in Fayetteville. They are always prompt and there are no surprises when it comes to their costs or the quality of their work.

I pay $175 a year for two visits; one in the summer and one in the winter. I really appreciate them because our heat ran out on Christmas Eve one year but they?ll come out any time if you have a contract with them. This happened during a UPS strike so he couldn?t get the part, but he said he would fix it one way or another. We had heat and I didn?t have to pay for a service call at all because of the contract.

Everything went great. Workmanship was great

We have an older home so they had to figure out how to reconfigure it to put in another unit upstairs and replace the one downstairs. They had to take out all the old ductwork and put in all new. They were absolutely fantastic and we would recommend them to anyone. They cleaned up after themselves. They were timely and came on time when they said they would be here. They didn't expect any money until they were totally complete. They are just on it and they were very dependable. They were great and we had no complaints. The price was good for what I got and what they had to do.

Very Nice People. Kind, courteous. Initial call for routine service was made. They came two days later. Price was reasonable. Nothing shady that I was aware of. I would use their services again.

For approximately 6 months the circuit breaker connected to my outdoor a/c unit was tripping. After visits from two separate HVAC companies, the problem continued. I scheduled a visit with Bass and the technician discovered the problem to be a faulty compressor in about 15 minutes. The diagnostic fee was $69. A separate visit was scheduled to replace the compressor and fortunately they were able to complete the repair while I was away at work. They timed the repair so that they would be finished by the time I returned home from work (about 5:30pm). The technician explained the repair that was done & also was able to answer my questions about the job. The technician was professional and friendly. I didn't compare prices for this type of repair with other HVAC companies so I don't know what the going rate is for replacing a compressor, which means its difficult to judge the fairness of the price. The final price of the repair includes a 10% discount coupon that I downloaded from their website. Luckily, the compressor that was replaced was still under the manufacturer warranty (the unit was installed 3 years ago from new construction). If the compressor had not been under warranty, the repair would have been even more expensive. It appears that Bass are specialist in the HVAC field, so I had confidence that they weren't guessing at what the problem was, but KNEW what the problem was. I would definitely use them again in the future.

I had called them and another company to see if I could have someone come out ASAP. My heat had gone out that morning and it was a cold day. They called back before the other company and had someone out here in 30 minutes or so. They had two repairman come and they were very thorough. They found the problem and got the new part as soon as they could. They were here for about an hour and a half. They explained everything very clearly, since I didn't know much about heating and cooling systems. The part they put in has a year long warrantly and my husband and I were overall very satisfied with their work. We would definitely have them back here again. The other company didn't call me back until 4:30 PM that evening when I had originally called them at 8:30 AM.

We had to replace two 14 year old HVAC systems within a month of purchasing our home. We knew from the inspection that they would need to be replaced soon, but we did not realize exactly how soon. From the start the systems we had did not cool and dehumidify properly, and we had laready had the warranty company out once to do repairs (to no avail). Bass was incredibly responsive when we requested a quote - Eddie came out the same day to do an estimate. Provided numerous options for replacement of both upstairs and downstairs systems. Unfortunatly because of the way homes are built in NC, we had no choice but to replace our two complete HVAC systems with another two systems rather than zoning as we had initially hoped. I debated back and forth between a "B" for price becasue it was so costly, but it is not really Bass's fault - you get what you pay for afterall. The company did work with us on zero interest financing, rebates, and military discount. Overall, they did everything they could to make sure we were getting what we paid for. The installation team was very professional, courteous, and did great work. Eddie came out and checked on the crew as they got started, which we very much appreciated. Bass performed daily quality checks to ensure the installation was going well, and went over and above to make sure the systems were balanced and level with our clay and sand soil. They even performed a small soil stabilization! Once the systems were installed and we found that there was mold and mildew in the vents, Bass was very responsive in getting us a quote for replacement of the duct system, and completed the wrok in a full day less than they anticipated. Bass also made all arragenements for the city inspector to come out, and we were not surprised but pleased to find that the system was installed perfectly, and that the city inspector himself would always advise people to use Bass based on their quality of work and quality of systems they sell. We purchased two high efficiency systems, that we already had experience with from our last home so we were already sold on them. Though we have not yet seen the cost savings (it has not been long enough) here in Fayetteville, we saw an incredible cost savings in our last home, so we know we will be happy with the systems. They are a hefty price, but they really are worth it to protect the investment of our home. Bass understands this, and worked with us to ensure the models they reccomended were of the quality we wanted, but they did not take advantage of our previous experience and simply reccomend the most costly system. Overall we were incredibly satisfied with them and will ALWAYS go to them with our HVAC needs!