Response from Triangle Home Detailing
[Member Name Removed], I am appalled at your recent review on Angie's List! In no way did we play games with you in regard to pricing. If you read the details of the Angie's List deal you purchased, you will notice that it clearly states that it covers up to 2,000 sqft and that there is an additional $15 charge for every 500 sqft over that. In accordance with the Angie's List deal that you purchased, your home, being 2,590 sqft, requires an additional $30 charge. A charge that you have yet to pay, despite your service being completed on March 22. In an email you mentioned that you had roofers over, and that they allegedly cleaned "most" of the gutters. I clearly explained to you in the reply that we would most likely need to keep the additional $30 charge, and that if they cleaned most of the gutters it may be a good idea to schedule for a later date. However, you wanted to keep that appointment. Furthermore, whoever the roofers were barely touched your gutters. They poorly cleaned the lower gutter on the back of the house, and that is it. They may have touched 5-7 linear yards of gutter at most. Not to mention that we cleaned the gutters on your detached building free of charge! Even before I began your service I called to inform you of the circumstances, and to confirm that you were ok with the additional $30 charge, which you said you were. In what way were games played? You received a $250 service for $119, $30 of which you still owe. It appears you received a pretty great deal, and that you were clearly made aware of the price of your service the entire way through. -Michael Hall