Triangle Home Detailing

I had work done a while ago and forgot to complete review. The work went well.

I contacted Mike to have my gutters clean and we set up the date. A heavy rain happened one night several days before the service date. The next morning I discovered leaks in my house and I called Mike to immediately cancel the service. I realized I need a new roof and no need to clean the gutters now. After more than a week his guys showed up to my surprise without any notification. I told his guys that I have cancelled the service. Now Mike claimed that the service was performed and billing me for the service that was never performed. Mike is not good businessman to deal with and he continues to harass me by sending me the bill. I stand my ground not to pay because the service never happened. It is very disturbing that his company is dealing with customers in unethical way. Be ware to deal with Mike!

Scheduling was a breeze. I contacted the office and spoke with the Michael, the owner of the company. He provided details on each service and they were very competitively priced. The crew arrived on time the day of our service and were very meticulous with each service. Tarrel, the crew leader, answered all of our questions and kept the service organized and running efficiently. We had years of buildup in the gutters and green mildew growing on the siding, all of that is gone now. Great service!

They did a great job and came back later in the week to finish a section they didn't have the right size gutter guards for.

Outstanding job. I will use them again.

I call Mike every time. He does a thorough job and cleans up after himself. It's $180 for 5000 square feet. (Of course gutter pricing is based on linear feet).

Very Professional team. Great job. My neighbor thought my house was painted because it looked so clean

Michael contacted us very soon after we left message. He was extremely professional and he was absolutely true to his word...refreshing!! Edwin and Adrian arrived promptly. They were very professional and hard working. I will absolutely hire Triangle again!!!

Excellent work completed. They graciously came back to our home after I accidentally splattered six windows with water from our ceiling fan. Very professional and will definitely hire them again!

Michael was prompt and responsive in providing a quote and answering questions. The day of service we didn't even notice that they had been there except for the gutters being clear. They really did a good job cleaning up after themselves.

I contacted Triangle Home Detailing for a simple gutter cleaning job. They responded via email and we agreed a date to do the work that was 25 days from the day I contacted them. It was not an emergency so I was not too concerned by such a long delay at the time. Unfortunately, on the day the service was to be provided, I did not hear from the company until I contacted them after 5 PM, expressing my disappointment that they did not show up. I was informed that the company's crews were still out working on other jobs and that they regularly work until all their jobs for the day are completed. As it was Friday and I was not aware of their business practices, I had other plans for my evening than wait around for service people to work on my house. It should be noted that I did look on their site for business hours and only found their hours on Yelp. That site stated they close at 5 PM, but, the company contact stated that is only their office and, as mentioned, they keep working into the evening. I would also note that the company contact stated that I did not need to be at home when they do service, but, that is not acceptable to me. I want to be available should something happen. Regardless, the company contact and I had cordial correspondence, but ultimately, I was told they were then booking work 21 days out. I had no interest in waiting another three weeks so I declined to reschedule with Triangle Home Detailing. I am sure the company is very successful given it is difficult to get an appointment within a few weeks and they clearly have so much work that they are required to work into the evenings. My issues are that I should have been notified that the crew may be there later in the evening (especially on a Friday) and it would have been nice if they had offered to put me in the schedule within a short period of time (not 21 days later) given I had already waited 25 days for the service.

It's always difficult to figure out how to rate business that provide a great product, but deliver it poorly. Triangle Home Detailing is one of those sorts of businesses. The positive: The crews who have serviced my home were, on the whole, great - particularly Edwin, the chief two came both times. There were some issues with the roof not being completely cleared of debris or gutters not being cleared completely, but Edwin made sure everything was taken care of, and if there was an issue with spots or streaks on windows, ensured that it was corrected on a subsequent visit. The negative: The price is quite high compared to competitors. Part of that is accounted for by the quality of the cleaning, but for the price, you'd expect to receive more consideration. The sense that you get as a customer is that you are not valued - you are fungible, dispensable, disposable. Perhaps they just have that much business, that this is, in fact, the case. I had service scheduled for July 10, and received an email on July 8 that due to an illness among their crew members, we'd have to be pushed back to the 12th. Now, I had already taken a day off to be home to grant access to the cleaning crew, and this was late notice, so I couldn't opt to work. One personal day burned for no reason. Still, I understand that some things are outside your control. I inform work that I'll be working from home on the 12th (which is irregular - taking a day off, then working from home just afterwards). 11am on the 12th rolls around and no one has arrived. I email Michael, who spouts a cursory apology for failing to properly schedule the crew on the date that he himself had chosen. At this point I am incensed. I have now wasted two entire work days to be present for crews that didn't arrive. Michael suggests a day the following week, which requires me to be absent from work for yet a *third* day. I request a cancellation of my contract, which calls for two full home services within a 12 month period and a refund of the balance paid beyond half, and he states categorically that if such refund is offered, the first service will be charged at (an exorbitant) full price, reducing the refund by some 50%. I try to call him to understand what his thought process is, but he's unavailable as he's on family vacation. Ultimately I have no choice but to accept the second service, which only finished on August 21, six weeks after initially scheduled. The attitude that is communicated is simple - their time and effort is worth $x per hour. Your time and effort as a customer is worthless. If you choose to go with them, you'll have clean windows, but expect to be inconvenienced by them at their whim with no affordances or compensation. Their day's work will be paid for, no ifs ands or buts. As for yours when they decide to stand you up? That's your own problem. Let me short-circuit the rote response from the owner: Blah blah, you have the facts wrong, blah blah, you never called to confirm, blah blah. Misunderstanding, blah blah, will do better. This is not speculation, this is what has happened, generally, with reviews here, on Yelp, and specifically to my review on Google. So I'll quote verbatim from email: 7/8/18 - "I hope this finds you well! We have had a few weather related delays and have someone out sick tomorrow, so unfortunately we need to bump our service back a little. I have you rescheduled for this Thursday. My apologies for any inconvenience! Please let me know if you have any questions." [This is a statement, not a suggestion or a question, and requires no response.] 7/12/18 - "It's now nearly 11AM and no one has showed. I presume today is cancelled as well?" 7/12/18 - "I am so sorry for the delay. I am currently traveling and just saw your email. I hadn’t heard a confirmation from you that today worked, but now realize that my email did not warrant that response, and so I had schedule other work for our crews today. This is 100% my fault. Is there a day next week or after that works for you? Again, so sorry for my mistake!" What do they say? "Sorry, not sorry?" It speaks to honesty when someone characterizes your legitimate grievance as a misunderstanding, misremembrance, or overreaction, and then tries to change the facts.

We scheduled a morning 5/22 gutter cleaning on 4/30. Scheduling seemed smooth and professional. On 5/21, they reached out to reschedule to the morning of 5/23. A little last minute since we had to shift our work schedules to accommodate the original appointment, but understandable given the weather. However, today is 5/23 and they were a complete no-show! We tried calling and e-mailing multiple times today and they did not even answer their phone. Finally, my partner got through, and Mike, the owner, cut her off multiple times as he got defensive about how he claims he mistakenly made it an afternoon appointment (still would think we would have heard something by 1PM). He then proceeded to tell her in a very sexist & condescending tone that he's sure she makes mistakes too. She responded by asking when they were arriving because we've already shifted work schedules twice and when she used a curse word due to her frustration at his condescending tone, he cancelled our service! We're all about using local providers and we know what it takes to run a small business, and this is NOT one you want to use! We've now noted other reviews from women who get condescending tones from him, so please beware.

I made an appointment three weeks in advance for window cleaning and gutter cleaning. The price was $300. The day before the work was to be done, the owner EMAILED me that they were busy finishing another project and would have to reschedule my appointment. Since I had scheduled so far in advance, I was understandably upset. I called the owner, who was rude, unapologetic. I pointed out that with three weeks notice, the problem was obviously due to poor planning on his part. It may have been poor planning, or he may have gotten another job for more money. He was very incensed when I pointed out his lack of courtesy and professionalism. I am a 64 year old single retired attorney. If I had treated my clients in this manner, I would have been fired. DO NOT hire this company. There are plenty of people who provide these services.

did a great job. I bought a coupon through Angie's list and had emailed about scheduling the work. They emailed me soon after and scheduled time for service. Had done a great job and cleaned up everything around the house after. This is the second time I got their service and will get them again.

Purchased a new house and the gutters looked like had not been cleaned in quite a number of years. THD came out and did an excellent job getting them cleaned out.

Excellent. Getting an estimated cost & setting appointment were very easy. The business owner, Mike Hall, is very courteous. Edwin arrived on schedule & did an amazing job. My house was tar & feathered with terrible pine tree stains. Now it is a beautiful white again. It is obvious that Edwin is very conscientious wrt quality of his work.

They did a great job. I would hire them again.

We encountered bad weather and the gutter cleaning had to be rescheduled. Not a problem. Work was performed satisfactorily. The gentleman who cleaned the gutters was polite and did a thorough job.

He was great. Very efficient, on time and cleaned up after himself.

The gutter cleaning went great, but they forgot to issue a quote for the gutter guard installation.

I cannot inspect obviously because I cannot climb the roof, but Iam under the impression that it went well.

Gutters appeared to be cleaned as promised

punctual and cleaned up site promptly

Very well. Received an email from the provider after sending them my Angie's List code detailing the process. Technician did a very thorough job.