CARPE DIEM CLEANING

They have done a really good job. They have been very thorough and very professional,. They have been able to work around my schedule and have shown up on time. They complete the work within the estimated time frame. The price listed included my whole four bedroom and two and a half bath home. The price is slightly higher because I do not have them clean as often. I have been very happy with their work. They also use all natural cleaning products and that was a key reason why I selected them.

It was fine. They did a good job, and I would use them again.

They are very pleasant to deal with. They have been friendly and reliable, and they are flexible in scheduling. They are careful to use eco- and pet-friendly cleaning products, which is important to us. We have been very happy with their work, and will definitely continue to use them.

My husband & I hired Carpe Diem because of the good reviews on Angie’s List. We hope that our experience was the exception to the norm, but after repeated errors we’re not so sure. Our first experience with Carpe Diem was great, but on their second and third visits we found that they missed areas. In addition, on the third visit their cleaning team caused multiple carpet stains in a number of rooms. A member of the staff lied about the stains, and it took three days with our living room furniture spread throughout the house before everything was back to normal. And in the end, Carpe Diem didn’t compensate us appropriately. We were very satisfied with the job they did on our move-in cleaning and decided we wanted them to return on a monthly basis to clean the bathrooms and floors. The first time we had our monthly service visit we again were quite satisfied. The two folks who came were courteous & pleasant, and they worked hard and finished the job more quickly than anticipated. After they left I noticed that they forgot to the carpet in one of the rooms, but due to the layout of our main floor we understood how this was missed. When I called the office to let them know, they discounted our bill $5. Other than the missed room, they did a great job. We had a much different experience during our second monthly visit. After the three-person crew had been at work for about 10 minutes, one of them came downstairs and asked if there had always been black spots on the carpet in the upstairs hallway. I told her no and went upstairs to inspect it myself and discovered that toward the end of our upstairs hallway the carpet was stained with at least half a dozen black spots about the size of a quarter. I reported the spots to the woman who was the supervisor for the crew. She was cleaning one of the bathrooms with the woman who had just vacuumed. When I told her about the spots she was shocked and immediately inspected the problem. She then asked the woman who vacuumed what had happened and was told that the spots were already there. This was a fabrication. I then noticed that there were also spots in four of the upstairs rooms and on the downstairs landing, as well as downstairs in the living room which had not yet been vacuumed. The crew supervisor called the office and reported the problem, and then they got to work spot-treating the stains in an attempt to remove them. After the crew left, I noticed that they had again forgotten to clean some of the areas as originally instructed. The office discounted our bill $10 for the missed bathtub and floor. The next day, a company supervisor came over to inspect the damage done to our carpet. The spots in the living room had not been spot-treated so the supervisor was able to see the original condition of the damage. She told me that they would contact a carpet cleaning company to come and spot-clean all of the damaged areas, and clean in their entirety the two areas that were most effected – the upstairs hallway and the living room – as “goodwill” for our trouble. The carpet cleaning involved more delays and difficulty. The carpet cleaners came the next day but were unable to start the job. The hoses on their truck had frozen. We spent those two days with all of our living room furniture and play area for our newborn in disarray. We were hoping that Carpe Diem would be able to give us a free cleaning to compensate us for the inconvenience of the carpet stains, the inconvenience of having people in out of our house for three days, for being lied to by one of their workers and for having to continue to call their office to discuss these problems. Oddly, Carpe Diem thought that paying for the carpet cleaning – which wouldn’t have been needed were it not for their mistakes - was compensation enough.

They are very customer service oriented. They are very efficient. They are also very accommodating.

Everything went well, I've already moved so I had to coordinate getting someone to my house to let the cleaners in on the date of the appointment. The only snafu we had was they had the wrong address and were at the wrong house but we got that corrected quickly without further incident. The employees worked hard and did a very good job, they also cleaned everything I asked in the time period I asked for. The price was great, and included the Angie's list discount/coupon. I'm very satisfied with Carpe Diem Cleaning.

Overall, they did a good job, but every time they came out I would notice something that they didn't do to my satisfaction. I didn't bring it up every time but I brought it up after the first time they came. They said that they would take care of it, but it didn't really seem to help. It didn't seem like they were spending as much time cleaning the house as they originally estimated. It was hard to communicate with them. They were on time.

They were excellent. They were on time and courteous. They cleaned up well after themselves and I would highly recommend them.

I contacted them by email and they had a coordinator for their jobs. She was very responsive and very prompt. She worked very hard to find us someone because I was asking for this to be done just before Christmas and I didn't give them much lead time. She found someone who wanted to work extra and they came on a weekend and that was really great. She described what was going to happen and that it was going to be a team. Three people came and they had a checklist of things that they understood were going to be done. They went through that checklist. It took them quite a while. This was a cleaning that I had been putting off and they worked very hard. I really appreciated that. I emailed her afterwards and she followed up. I thought the price was very reasonable given the work that needed to be done. She had prepared us for the general cost. Their advertisement stated they used green products, but it seemed that they brought general commercial products when they came to do the work.

My wife was there when they did the job. They did a good and I was satisfied with their service.

I was a client for over a year with Carpe Diem. What started as a good relationship quickly turned sour in September '09 when the cleaners damaged my carpet with an malfunctioning vacuum. The machine overheated and burned two silver dollar-sized holes in my berber carpet. The company was responsive at first in trying to handle the situation. They sent out two people who investigated the damage and acknowledge fault but could not recommend any solution for a repair. The carpet was berber and could not be trimmed or patched. I was eager to work this out with them and even arranged for a rep from Empire Carpet (where I purchased the carpet) to come out and investigate. But after weeks of waiting and repeatedly taking time off of work to come home and show people the damage - the conclusion was that the damage could not be repaired. Because I am selling my home, I had no choice but to replace the carpet. I ultimately had to spend over $700 to purchase all new carpet. Believe me. I am a totally reasonable person and rarely get in heated battles with service agencies. However, Carpe Diem's unwillingness to take financial responsibility or compromise with me was intolerable. While I'm certain I could have recovered the entire cost of the carpet in small claims court, I didn't want to go that route. I suggested that the company pay for 1/3 the cost of the new carpet - $175. They refused. They only wanted to pay $125 because they argued that this amount reflected "the cost of the repair." I still do not understand their rational given that the damage was irreversible. There was NO repair option. I am stunned that they were so rigid and unwilling to contribute an additional $50 to help with $700 worth of damage that completely and totally originated from their own faulty equipment. In the end, I was just really hurt that they would treat a loyal customer with such little regard. Perhaps it was because they are a larger organization and didn't need my business (I have a small home). The bottom line...if you use Carpe Diem services, cross your fingers and hope that they do not cause any damage to your home because they will go through every measure to avoid taking financial responsibility. It's just not worth the risk in my opinion. I recommend using Town & Country Cleaning in Chapel Hill. They have been a pleasure to work with.

They’ve been very nice over the phone and through email correspondence. They are very good about reminding me if a cleaning is going to happen in the next couple of days in case I have forgotten. They’ve done a great job on the house: our baseboards and blinds have never looked this good.

They are outstanding. They are very good at communication. They are very clear. They confirm things by phone or e-mail. I am very happy with the quality of their work and the quality of their communication. They also have a green policy with regards to how they clean with I like.

They are on Angie’s list and have good ratings. They are great. They are very professional, efficient and flexible with their time.

above and beyond. Better than i expected. Once in a blue moon, there will be something that i find no to my liking, it is immediately addressed. Prompt, professional, pleasant. Best money I spend.

They are professional and responsive. Their pricing is reasonable. They are thorough and the quality of their work is good. I have been satisfied with their service.

They start with an in-home consultation during which a representative asks you to give them a walking tour of every room while they make notes. Our home is pretty straight forward, but I could see how a random closed door in a hallway may seem like a closet or a bedroom all the same. Although I initially thought the price was steep, I hadn't realized the detail to which they cleaned. The company did the initial thorough cleaning and then explained that the maintenance cleaning would likely be ~$100 and that they would rotate the "less trafficked" or "hard-to-reach" areas during the subsequent sessions. For instance, the crown-molding could be cleaned every 3rd visit, etc. I've agreed to a schedule of every 2 weeks. Their service was EXCELLENT! It was refreshing to come home to a spotless home. There are hardwood floors throughout the house and they looked marvelous after their visit. The team consisted of 4 women and my husband was taking care of keeping our dog out of their way during their visit. He said that they were very understanding of our "protector". Since their visit, I have received a follow-up email with an opportunity for future suggestions-but they were so thorough, that I didn't have much to add! Can't wait for them to come again!

Carpe Diem cleaning has been absolutely fabulous! They are thorough, courteous, and responsive. I like the email reminders that our cleaning day is coming. Their customer services is also wonderful. I have used other cleaning agencies before and they didn't even compare to Carpe Diem. They are slightly more expensive (~$10/cleaning) than others, but it is worth it to me to know that my house has been thoroughly cleaned. I highly recommend!

Overall??? Did you read the previous paragraph? I could go on and list in detail the numerous things this cleaning group did wrong...including the rusty Brillo pad in the soap dish which they never touched...the dish was pretty disgusting. But I must close.You can guess the other answers to the additional questions below. OH, they charged me an additional $5.00 for supplies. What? Never mentioned that charge before.

They came by about half an hour before the end of the schedule arrival time range. They stayed a few hours doing a very thorough cleaning. Everything looks great. The cleaners were very friendly. The floors look really good when they were finished. The kitchen was spotless. The bathrooms all look very good. The shower was really scrubbed down.

I contacted them via the web. They responded quickly. Got me right on the schedule and I haven't looked back yet! Very good cleaning service.

I didn't have to be present to hire and have them do the job. Very pleased with that since I live in New Jersey. Also, I mistakenly paid the bill twice, but they called me and asked if I would like them to destroy the second payment! Thanks!

They are very thorough and professional. They are licensed and bonded. They are on time. They are very east to work with. I would recommend them to other people.

I'm delighted so far with their work, and always look forward to getting home from work on days they've been there. Everything is spotless-bathrooms, kitchens, and particularly hardwood floors.

I was very satisfied with the cleaning overall.