CARPE DIEM CLEANING

Well. When we have had special scheduling requests they have met our needs.

Thorough cleaning, and easy to communicate/coordinate with the office.

Very well--have been using them for years.

Very well. Always responsive and flexible when needed. Easy to communicate with.

Always arrive when expected, Keeps our home clean. Workers are friendly. Fees are reasonable for service provided. Rescheduling around holidays and during has been challenging and not always possible.

Consistent, thorough, easy to adjust schedule as needed

The most important thing to note before I start is that there are many different branches of this company with different management and cleaning teams. This review is for the Cary/Apex team. I can only assume the sterling five-star reviews are for the other areas because our experience has been so much different. My wife and I have been using Carpe Diem for about six months now. Initially they were pretty good and our biggest complaint was that the cleaning team would not replace items they cleaned in the same location once they were done, so we'd have to run around the house every other week to move pictures, electronics, kitchen equipment, etc. back to their original positions. Over the last two or three months, however, there have been several management changes and just terrible service. The best way I can describe it is that the cleaning teams have no respect for the house. To summarize some of my issues: they have chipped the wood on my banister, gouged my hardwood floors, dented and marked up my walls, clogged a toilet with cleaning supplies, missed entire rooms, discolored a wooden bench with bleach cleaner, and damaged my coffee machine (and they still don't put things back the way they were). Most of this is due to slamming equipment around (particularly this shop-vac they use) and generally trying to get the job done as fast as possible. At the same time, they spend a good amount of time texting and talking on their cell phones. I work from home and see this activity but have been told not to try to communicate with the teams directly and to only discuss issues with management, which is incredibly frustrating, particularly when the management changes ever couple of weeks. For those rooms that they do clean, they do an alright job, but there is still plenty of dust on ledges and corners -- not a very detail oriented operation. As I said at the start, this is just my experience with the Cary/Apex team, but I have a hard time believing all of these glowing reviews given how different my experience has been.

I have been using them for years. They do a good job, they always come, they are reliable. They are not cheap.

I have been using Carpe Diem for about a year. I use them just once a month to come in and vacuum, dust, wipe down surfaces, etc...just maintain the house in a way that I could not do without spending an entire weekend of cleaning. I work from home so they show up and I let them in and they go about doing their work. I am satisfied with the quality of work and the team that they send. The team is made up of some very nice women who are polite and efficient in their work. Price is reasonable -I have had cleaning services in the past that were a bit cheaper but the quality was very poor. I also appreciate that their management office is easily accessible by email and responsive. I appreciate the reminder emails they send a few days prior to the appointment. A few times I have had to change my cleaning day or time due to personal scheduling conflicts and they have always been very accommodating. If you are looking for a reliable cleaning service in the Triangle - I would recommend!

They do a good job. Only complaint would be that everyone few times I'll find a spot that they missed or something that seems to be misplaced. Overall they do a very good job though.

They are punctual and dependable. They are fairly responsive to requests but do not always address all concerns. They are very quick in completing a full cleaning of our home.

They are thorough, and will work around our schedule! Recommend them highly!

Carpe Diem made bleach spots on my carpet and is refusing to pay for replacement. The first issue occurred 3 years ago. We had just a few weeks earlier had all of the carpet throughout my house replaced to the tune of 6k when, after a regular cleaning, we noticed a bleach spot on the carpet directly in front of our master bath. Carpe Deim decided that the only thing that they could do was to put a patch in that area which I was not happy about considering we had just had the carpet installed. But we let it go. 3 years go by. After returning from vacation we noticed that there were bleach spots on the carpet on our stairs in the entryway of our home. 2 different ones and 2 different steps. One was 1 inch x 2 inch and the other was 1 inch in diameter. We had a cleaning occur while we were gone and these are the only people that were in our home while we were gone. When we contacted them they indicated that the team had noticed some stains on the carpet however, they never told us about them before we called. They came out to try and clean it because they thought it was a stain however, that didn't work and this carpet professional mentioned that it was a bleach spot and that he has seen this very thing in several other homes that Carpe Diem has cleaned. They then sent the QA person for Carpe Diem out to examine the problem. I was currently on a teleconference and could not stay with her. I showed her the spots and went back to my office to finish my call. After I was off the phone I came back to her and she said she was able to 'clean' the spots. Bewildered and astonished I asked what she used. She vaguely said she used some "professional cleaning products". It was at this point that I noticed a black bag with spray bottles in it. I again asked what exactly she used. She pulled a piece of paper from the bag careful not to open the bag and said they got some products from bleachstain.com. I said that I'd like to wait until it dries and then let them know how it looks. I then checked the website. Without my authorization Carpe Diem came into my home and in an attempt to "fix" the bleach spots, tried to stain the carpet back to its original color. The original bleach spots were purple. I now have 2 yellow stains on my beige carpet. They then offered to re-carpet the stairs. However, a carpet that matched both style and color could not be found by their vendor. They agreed verbally to replace the carpet in my whole home as it's only 3 years old and I don't want mis-matched carpet in my home. I got several estimates for this. The first one came in at 10k and I let them know this. I also told them that I'd be getting additional estimates. The other estimates ranged from 6500 to 8k. The President of the company called me yesterday to discuss what the options were. She asked if we'd consider pulling carpet from our closets, using that to carpet the stairs and then either put carpet or wood in the closets. I said no. She also asked if we'd consider pulling the carpet from our study, using that on the stairs, and then putting woodfloors in the study. I told her that I'd speak to my wife and I'd let her know. Moments after that call she sent me an email stating that they would no longer be cleaning our home. I then received an email from her indicating that she had spoken to her insurance company and advisory board and that they all agreed that a fair and equitable solution was $750 toward carpet replacement. The carpet in my home when purchased 3 years ago was intended to match throughout my home. I spent roughly 6k dollars at that time to have my home carpeted. As Carpe Diem's carpet vendor could not find a carpet that matched to replace our carpet on the stairs then they should replace the carpet in my home in order to set things back to how they were prior to the bleach spots. That is, matching throughout my home. I believe that Carpe Diem at a minimum owes me 6k dollars for the replacement of the carpet in my home. In the end, I received several emails from the President of the company even after I got the estimate for wood floors which she asked for yet were only willing to give us $750 toward carpet replacement. During the course of my conversations with the President she indicated that they have had several of these same issues in other homes. Beware! Not only did Carpe Diem bleach our carpet on 2 different occassions. They refused to pay for the cost of replacement making the homeowner bear the cost of Carpe Diem's error.

They have done good job and have been very responsive to feedback. For example, out top bolt is difficult to lock, and they weren’t getting the door locked completely. When I called them about it, they were very good about noting it and making changes.

They were great for about a year, but then they changed my team. The new team never came at the same time, got smaller, and then started to get careless about where they put things back. They even put ant poison in the dish strainer with my baby bottles. Another example of their carelessness is that there was a cobweb in the kitchen that they missed on several visits, and it was not cleaned until I pointed it out.

They are great. They are very thorough and are easy to communicate with when I need to make a change in the schedule.

We are very happy with them. They charge less and do better work than other housecleaners.

They are great. They are professional, and send the same people every week. They are flexible if you need to change your schedule.

Based on glowing review from a friend, i called and left message. My call was promptly and politely returned. Unfortunately, they no longer service my area, but provided a list of other providers that do service my area.

They do great work and they are very pleasant to deal with. They usually send the same crew of about three people each time. The crew gets to know how you like things done. I find it easier to work with people once you have developed a relationship with them.

They do a great job. I would highly recommend them. They are responsive and their follow up is good. They seem well managed. Their staff is friendly and happy. They are pleasant to have in the home. I am very comfortable having them here. I gave them a key to my home within a month of using their service

Their service is great! They have been very corporative. My only issue is getting them to commit to a very specific time. However, they work with us better than a previous provider. I would recommend their services to anyone.

They did a great job. We were happy with their service.

Carpe Diem came highly recommended by three of my friends, all of whom I respect and whose homes are clean and well-kept. We asked the company to come in and set up a one-time deep clean as we were about to put our house on the market. We really wanted attention paid to the baseboards (which were admittedly in sad shape as I told them prior to them coming out) and the windowsill tracks, as well as general cleaning (kitchen, bathrooms, dusting, floors, etc.) It was easy to set up a time for the crew to come over and we received prompt replies to initial emails. The crew arrived at our house and had not received communication from the main branch as to where to find our keys - the company called me at work and fortunately I was able to tell them once again where to find the key. I arrived home that evening and found clean bathrooms and kitchens, but the following issues: 1. A plug-in air freshener was left upside-down on our wood end table and the liquid all spilled out, stripping the stain and ruining the finish. 2. A picture frame was broken, having fallen down off the wall and scratched the wall and snapped the frame in the process. 3. There was still visible dust on many surfaces. 4. Baseboards in most rooms still showed all the dust and dirt they had before. 5. The floor of the smallest bathroom had not even been touched. We had not received any communication from the team or the company regarding the broken frame or overturned air freshener, so I emailed the company that evening. I received a reply the next day apologizing for the errors and offering either a different team coming out to do a complementary "re-clean" with a 50% discount on the original cleaning or the cost to repair the damaged items and a 20% discount off the bill. I was impressed with a lot of the work they had done and respected the managers for responding so agreed to have a second team come out the next week to touch up the missed areas. I returned home after the second cleaning and found: 1. Downstairs window left wide open on the ground floor, in the summer, with the AC running. 2. ANOTHER overturned air freshener on a different end table. 3. Baseboards still exactly the same and untouched. 4. Powder room floor still untouched. They had clearly vacuumed and dusted, and once again bathrooms and kitchen looked nice. I again emailed the office with my frustrations and - no response. At all. I took a wet Swiffer to the powder room floor and after ten minutes and three Swiffers, the floor was about four shades lighter. (We had repainted the entire house a week before so there was sanding dust that had settled downstairs, especially onto that floor.) I respect the company's initial response and remedy, however the second cleaning was sub-par and the lack of response to the second email really rubbed me the wrong way. We will look elsewhere for cleaning services in our new home.

The service has been great. They are very professional and work hard to get special requests completed.