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Carolina Air Conditioning

Heating and Air Conditioning, Air Duct Cleaning

About us

Carolina Air Conditioning has been servicing the Triangle area since 1947. We are a family owned and operated heating and air conditioning service company priding ourselves on quality work and personal service. We have the distinct honor of installing the very 1st heat pump system in Durham in the mid 1950's. No other company can come close to this record of excellence in the Triangle area.

Business highlights

77 years of trusted experience
Emergency Services Offered

Services we offer

Residential HVAC service and replacement. Regular maintenance programs for all brands of HVAC equipment.

Services we don't offer

Ask For Details

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.838 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
3%
3
3%
2
5%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 26-38 of 38 reviews

joel N.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: The twice a year check-up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Annie M.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Winter maintenance check.
Rating CategoryRating out of 5
Yes, I recommend this pro

Dan H.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Lucy A.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We ended up with a service contract and they performed maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Malissa M.
09/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: They are excellent. Very attentive, professional, and friendly! Everyone from the people in their office to the folks who come to do seasonal service calls and on to those who installed our new unit are an absolute pleasure to work with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,100

Response from Carolina Air Conditioning
Hi [Member name removed], thank you for the kind comments. Our customers are very valuable to us, and we do strive to make it a positive experience, and give service that is second to none. You were a pleasure to do business with, and we look forward to serving your heating and cooling needs for many years to come. Have a wonderful week!

Harold J.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They replaced the air circulating blower in record time and at a lower price than I was quoted by another dealer. All the people I was in contact with were knowledge and I always felt that they were being totally honest with me. Kudos to Ed and David.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Response from Carolina Air Conditioning
We sincerely thank you for your review on Angie's List, and are equally glad that you were pleased with the service we provided, as customer service is of great importance to us. Please let us know if we can help you further, and have a wonderful week!

Todd W.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from Carolina Air Conditioning
Thank you for your review on Angie's List. Please know that we value you as a customer, and are here for your heating and cooling needs. Have a wonderful day! Jamie

Melissa D.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Carolina Air Conditioning
Thank you for your review on Angie's list. As always, your business is valuable to us, and we are here 24/7 whenever a need arises. Have a wonderful day!

ANDREA S.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
Overall, it was a great experience! There are very few companies out there that will service oil furnaces, and Carolina Air does a fantastic job!
Description of Work: Carolina Air serviced and fixed my oil furnace; it had stopped turning on right in a cold spell. I originally had scheduled a "tune up" and it was going to be a week later, but when I explained what was going on they scheduled an appointment the next day. The technician was punctual and friendly, explained to me what the issue was, and was able to fix it quickly. When I scheduled the service call, I had been told that they would not be able to do the tune up and that would be a separate appointment, but the technician was able to go ahead and complete the tune up as well. As with most HVAC companies, Carolina Air offers a package deal for heating and air tune ups that give you priority when scheduling or when needing a service call, and they included the service I received that day in my new contract.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Alex T.
12/2008
3.0
heating & air conditioning/hvac
  + -1 more
They forgot to put the filter back on the air handler, left it standing outside in the crawl space.
Description of Work: AC maintenance, estimation for the new units.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$1,000

Barbara C.
07/2008
5.0
heating & air conditioning/hvac
  + -1 more
My air conditioner stopped working during the 100 degree heat wave. I was put on the list and squeezed in very quickly. I was given an estimate of $191 and authorized the repair. It was done very quickly. Ants had eaten through the contact, it was replaced with an enclosed contact. Apparently this is fairly common, a friend in VA had the same thing happen a few years ago. What was not explained, and perhaps this was supposed to happen when I first called for an appointment, was the $99 diagnostic charge so the quoted $191 ended up costing $290. However, I would still use this company again because of their fast and efficient service.
Description of Work: Replaced burnt air conditioner contact with new, checked Freon, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

Diane W.
02/2008
5.0
heating & air conditioning/hvac
  + -1 more
The above cost is per year for the service checks. The people that come out seem to be knowledgeable and are very courteous. I have not had any problems with my furnace or air conditioning since. One time I did have mildew but they destroyed it. I'm very happy with them.
Description of Work: Our air conditioner had died in 90 degrees weather. They came out and looked at it. They showed me what the problem was and explained it. They replaced the furnace and put in a new air conditioning. They service the AC and heating twice a year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Kae H.
09/2007
5.0
heating & air conditioning/hvac
  + -1 more
I have them do routine maintenance through out the year however my pump went out during the winter. When I called them, they were able to come and have it fixed with in twenty four hours. I was very happy about that. I think that their prices are really reasonable. They are always on time if not early.
Description of Work: The heat pump in my heating unit went out so I had them replace it for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2(current)

Contact information

4537 Hillsborough Road, Durham, NC 27705

www.carolinaac.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning

FAQ

Carolina Air Conditioning is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Carolina Air Conditioning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Carolina Air Conditioning does not offer free project estimates.
No, Carolina Air Conditioning does not offer eco-friendly accreditations.
No, Carolina Air Conditioning does not offer a senior discount.
Yes, Carolina Air Conditioning offers emergency services.
Yes, Carolina Air Conditioning offers warranties.
Carolina Air Conditioning offers the following services: Residential HVAC service and replacement. Regular maintenance programs for all brands of HVAC equipment.
Ask For Details

Contact information

4537 Hillsborough Road, Durham, NC 27705

www.carolinaac.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed