The Pest Control Authority Inc

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I can not describe how impressed I am with James Talmage and the The Pest Control Authority!!!!! James clearly loves doing what he does, and described everything he could do, and what he was doing! If I ever have any issues with critters in my house, I will be calling James. He went above and beyond, and I will remember it! You can not put a price on the quality of service that I experienced.

Approximately 3+ months ago, we discovered that we had a squirrel in our attic. It had got in through the vents to the outside of our house. It had chewed through the mesh screen behind the vents in order to obtain access to our attic space. We repaired the screen and assumed that that would be the end of our problem (as we didn't see the squirrel again for several days). How wrong we were! Several days later, we saw the squirrel again and discovered that he had chewed through our repair. It was then that we decided we were going to need professional help. We called three companies -- two that are listed on Angie's List and one that was suggested by our local animal control. We decided to go for The Pest Control Authority because, unlike the other companies who expect you to pay for each day that they come out to check the trap, The Pest Control Authority only requires you to pay for *each animal that is caught*. It took nearly a week for any of the squirrels -- yes, squirrels -- as in more than the *one* that we assumed we had! -- to take an interest in the traps. Had we gone with either of the other companies, we would have already owed around $350 for each of the (7) days that they would have had to come out and check those traps! Our tech was Greg H. Greg was very knowledgeable and professional. He took the time to explain the squirrels' habits, behaviors and the various trapping methods that he could use to help us. He came out to inspect our attic in order to see how and where the critters were getting in. Because we have young kids, he started out by placing humane traps on our roof. He was very careful and conscientious that our kids not be upset by the trapping of the animals. I truly appreciated that! Fortunately, we were able to catch two of the three squirrels using the humane traps.We did end-up having to use a tube trap (lethal) to catch the last squirrel, but Greg made sure that he took care of it when the kids weren't at home. From start to finish the job took 4+ weeks! Every time we found an animal in a trap, we called Greg and he was able to come out within 24 hours to remove it.

When I initially contacted "The Pest Control Authority" I asked for them to come out and give me a written estimate on how much it would cost to remove the squirrels from my attic. Rick the owner came out and gave me a verbal estimate of $165 for setup and inspection and another $55 for each animal captured. He also mentioned doing roofline exclusions as a future preventative measure but he never gave me a written estimate for any of this work. I paid an initial deposit of $165 and they captured 3 squirrels at a cost of $55 each. I had initally asked that the squirrels be caught live after Rick told me how they humanely released the animals several miles away. I soon changed my mind though after one of his employees came out and terminated the squirrel which took several days to live trap. Rick also had one of his employees come out and do exclusions as a preventative measure. I phoned Rick on two separate occasions to ask him how much I owed for this work and each time he told me $450. My inital deposit of $165 plus the $450 for the squirrel capture and exclusion work that Rick said I owed comes out to $615. But the bill that "Pest Control Authority" sent me totalled $815 which was not what we discussed. After talking with Rick he did reduce the amount by $100 to $715 but this was still more than I had expected to pay for the removal of 3 squirrels and roof exclusions. The owner Rick Seifert is a nice guy but I think this misunderstanding could have been prevented he had given me a more accurate estimate and one in writing.

Extremely well. From start to finish, we received outstanding service.

They were very professional and efficient at returning telephone calls. They seemed very knowledgeable in what they explained and why they were doing it. I thought their price was right on target for what they performed. I would definitely hire them again.

We went to Lowes and bought some supplies to seal an opening behind our laundry room. We humanely caught the few mice that we had.

I was very pleased with them. They did a very good job. They were a little high, but they did a lot of work. I would hire them again.

The Pest Control Authority Inc. came out and live trapped the squirrels; then relocated them. They then blocked the entrance hole. I hired this company due to their availability. I would use them again if needed.

Rick and his crew were wonderful. They were prompt, responsive, listened to exactly what I needed and then performed the job quickly and professionally. Additionally, they were absolutely on the money - no hidden fees or surprises. Superior service!

They are very attentive and answer immediatley by sending someone to your house the same day or next day. They are very professional guys and personable - I totally trust them in my house and they use all animal (and human) friendly products.

Great. They set up nets so the bats could exit but not return.

They always do an excellent job and they send the same individual to work on our home each time so he's very familiar with any past issues we've had. They take their time and do a very thorough job. Their office staff is also very pleasant to work with and they offer flexible appointment scheduling. If any issues come up between quarterly servicings, they handle them for free and are very responsive.

The overall experience was great, as good as it could have been, considering the critters who were trying to move in with us. Chris was extremely knowledgeable, professional and courteous. He explained everything he was doing and why he recommended it.

Excellent, as always. Josh does a great job of educating you about insects and what he's doing to get rid of them. He pointed out two reddish mounds in our yard that were caused by cicada-eating bees. He told us they look really scary but don't cause much, if any, harm to humans--very reassuring.

They spray for termites and pest throughout the year based on the contact. They are always excellent about returning calls and getting out on time. I would highly recommend them!!!!!!!!!

They have been very efficient. If I have additional problems, they are equipped to come into the house and solve the problem, which rarely happens.

Mike showed up at the specified date and time and made a cursory walk around and through my house and basement. Did not locate or identify any of the areas where termites had been previously working. Did not even have a flashlight. Mike clearly was more of a salesman only. The price quote given was in the middle of the range of (3) quotes given.

Rick was able to schedule an appointment for inspection with less than 3 days notice. He was very polite and answered all my questions in detail. He didn't rush through the inspection, but he didn't take an excessive amount of time either. The price was very reasonable, and the report provided me with details on all the information I needed.

It was great. The owner gave me his business card with his cell phone number on it so if there was any repeats I could call him directly.

We have used this company several times for water bugs and such, and have always been pleased. Josh spent about 15 minutes on the phone with me explaining exactly what he had observed. They have exceptional customer service in promptness, follow up, and offered a longer guarantee than others I had quote. Excellent work.

I'VE WORKED WITH THIS COMPANY BEFORE, AND CALLED JOSH ON SUNDAY TO REPORT THAT I SUSPECTED WE HAD TERMITES. HE WAS THERE ON MONDAY MORNING AT 8 AM; CONFIRMED OUR SUSPICIONS AND GAVE US AN ESTIMATE ON TERMITE TREATMENT. HE HAD A CREW AT OUR HOUSE TO PERFORM THE TREATMENT ABOUT A WEEK LATER. ANNUAL FOLLOW-UP TREATMENTS WILL COST AROUND $150. JOSH IS AN EXCELLENT REPRESENTATIVE--HE'S VERY STRAIGHTFORWARD AND KNOWLEDGEABLE; WILLING TO EXPLAIN VARIOUS TYPES OF PESTS, THE PROBLEMS THEY CREATE, AND HOW TO TREAT/ELIMINATE THEM. I HIGHLY RECOMMEND THIS COMPANY.

THIS IS A GREAT COMPANY. I'M SURE I'LL BE GIVING THEM A CALL NEXT YEAR, OR SOONER IF NECESSARY. (THEY OFFER A 30-DAY GUARANTEE ON THEIR WORK AND WILL COME OUT FOR FREE IF I HAVE PROBLEMS DURING THAT TIME.)

REPRESENTATIVE WAS VERY KNOWLEDGEABLE ABOUT INSECTS AND INSECTICIDES. COMPANY SPRAYS HOSPITALS, NURSING HOMES, AND DAYCARE CENTERS. THEY APPARENTLY USE VERY SAFE CHEMICALS. I DID NOT DETECT ANY ODORS, WHICH I HAVE NOTICED WITH OTHER COMPANIES.