The Pest Control Authority Inc

They were recommended to use by our son who had bats that they got rid of. But they did not do a good job with the racoon deal. I am very disappointed in them. They told us that they would come out and put traps in two or three places. They only put 1 trap until the middle of the week and they came and put another one. He looked under the house and said that he did not see anywhere that a raccoon could get in. But we had some work done under the house last week and the man said he saw a hole with fur on it. So, if he could have seen it the pest control guy could have seen it. Also, we were told that Pest Control Authority would remove all the droppings and put deodorizer and stuff under there. When the plumbers came back the droppings were not removed. We were very disappointed in the Pest Control Authority. I think the price was way too high for what they did. They were very responsive. They came when they said they would come. As far as paperwork is concerned the guy was very professional. As far as doing the work to get rid of the racoon I would not call it very professional.They came out on 3/3/17 and he explained what they did and signed the papers and all that. Then they came the next week on Monday to put the traps out. They asked for a deposit. I think I paid $350 or something like that and then I paid the rest later when the guy came out to remove the traps and spray the deodorizer. He gave me a total, but the total didn't turn out to be right. I wrote the check for what he told me and then they called me later and said I owed still owed thirty more dollars. It was kind of a rigamarole.

They were expensive, but they did a good work and said what they were going to do. They did the work on time.

I contacted The Pest Control Authority to see if they could help keep the birds out of the exterior exits for the vent fans in our home. Before I could even explain what I needed, the woman in the office was already getting me in contact with a technician in my local area. He returned my call very quickly and explained the process to me. He was out the next day to perform an inspection and gave me an estimate. This was on a Thursday. By Monday morning, he had one of his guys out on my property taking care of everything. He even took the time to walk around the house with my wife to explain the work and make sure they were covering everything. Josh and Justin were professional and curtious throughout the entire process and I would not heistate to recommend them in the future.

On a recent Saturday night, a black rat snake somehow got into our home. After unsuccessfully attempting to contact several removal companies, I spoke to an employee from the Pest Control Authority. I informed him that the snake was underneath our dishwasher and had not exited the area because my wife and I did not take our eyes off the area. When I spoke to the employee initially, he told me he was returning from another call and would not be able to come to our house for three hours though the location he was driving from was approximately 45 minutes away. At this point we were desperate and I inquired about the price for removal, which I was told on a Saturday night would be at least $200. Again, at this point, we were anxious to resolve the situation and asked if he could come even if it took three hours. Next, he said he could be there in two hours and reminded me the price would be $250 just to show up at our door and possibly more if the snake moved to another location. I explained it was seemingly contained underneath the dishwasher, but he said and logically so it could have moved to a adjacent cabinet or another close location, which would increase the price. In other words, our experience was being quoted one price, then another higher price, and then possibly another price if the snake moved three feet. While I realize it was 6:00 on a Saturday night and definitely not the best time to perform a job, it seems being upcharged is not an effective or fair business practice. After I spoke with the business who at least said they would perform the service where others would not return our calls, I was able to remove the snake with the help of a neighbor. Finally, I can thank the business for suggesting we remove the bottom of the dishwasher, which enabled us to see the snake underneath the dishwasher and coax in into the open and catch and remove it. It seems the moral of the story here is hope a snake does not get into your home on the weekend because seemingly businesses won't return your phone call or will try to overcharge you.

The vendor fully inspected the crawl space of our home for termites and other pests. Provided mouse traps and bate in the crawl space to deter unwanted pests. The service technician was very professional and personable.

I call and they come out same day. If the first visit doesn't fix it then they come again. The team always are nice and they really know their business

They were very professional. I had a problem with squirrels or mice in the crawlspace and in the attic. They set traps and checked back with me bi-weekly as needed. They were very informative about what they were doing and what was going on.

They are great. They will come out to respray if you are having any issues. they also took care of some rodents that made their way into our home.

We have used them for 3 1/2 years. They are great. We haven't had any problems. They are very friendly and professional. Polite and clean. We really like them.

They were great. They came out, set the trap and they repaired everything that has been damaged by the installation of traps.

We thought they were very prompt, came when they said they would, and were very professional. They were more reasonable in price compared to others.

Excellent response one hour after call made shortly after 8 a.m. Service prompt. Price quoted. Exceptions to quote advised. Call from Justin to advise on the way and get directions. He went to work immediately and wasted no time. He got the job done admirably, in spite of a challenging entry. He advised need for repair of crawlspace door and explained chemical applied to kill bacteria and neutralize odor. I forgot to ask for Angie's List 5% discount, although I promised good review.

The company was EXTREMELY professional. We had a major ant infestation and ants were everywhere. They found a large nest underneath a tree on the side of our home that we had missed when looking around. They baited all around the nest, and placed a large amount of bait inside the house in the areas of infestation. Within 2 days, the ants had vanished. We found over 1000 dead ants in the baited areas. They came back to recheck how things looked twice at no extra cost. We were so pleased that we contracted with them to spray around our house every quarter. Great company and service.

They have always been prompt and thorough. On the first occasion that I used them all the technicians were tied up so the owner himself came out and checked himself. He was very thorough. We will continue to use them.

Buying a house in a different state comes with a whole new set of challenges. When we did this and bought a house here in North Carolina while still living in Texas, you never know what can happen. We were having the HVAC system checked out when our HVAC inspector was greeted with a "set of eyes" under the house. We were called back and said the inspection could not continue till the animal(s) were removed. I utilized Angies list and checked out the reviews from "A Pest Control Authority" They were curteous and very rapidly rearranged their schedule to get someone on site immediately. They set traps, and checked them multiple days and made sure the crawl space was secure after the "Rogue Possum" was apprehended. Kudos to the team for the rapid response and enable me to get the HVAC crew back on site just a few days later. Highest recommendation and would gladly use them again,....although I am hoping I won't ever have to. (8->

He discovered the problem, and took pictures of the problem area. He was Excellent. They have the latest technology, and they do what they said they are going to do. They are very intelligent, and they really took authority.

The technician was very knowledgeable and worked hard to make sure the exclusion materials matched the house or was painted to make it less visible. We have not had any trouble with squirrels since.

.I think they are very reliable and reasonably priced. They are punctual and friendly. I have no complaints about them at all.

They've always done a good job for us. I've been using them for years. They come out every year and inspect the property to make sure everything is good. They seem to do a good job for us. It seemed to be a going rate for me. The service has always been good. They don't come at a certain time. They just fit me into their schedule. I think they're punctual.

Everything went well. Do ask questions to ensure you understand exactly what work will be performed, expectations, warranties, etc.

We were having problems with a feral cat in our area. It attacked our cat, killed our neighbor's cat, and severely injured another neighbor's cat. We were able to trap and have PCA remove the cat. PCA was great - I called them late at night and they came out early the next morning to remove the cat.

They came out once and they did it and we still saw some bugs so they had to come out again and they resprayed. We had no more bugs after that. They didn’t charge us for the second time. They were great and did a good job. The thing that stood out the most about them was their willingness to come back out immediately and solving the problem.

I called on Monday morning, June 6, 2011, when I discovered a yellowjackets nest near my front door. I was told someone would come out to spray it either that afternoon or the following morning. No one ever showed up. I called repeatedly to find out if someone was coming, and there was no answer and the call didn't go to voicemail -- it just kept ringing. That left me wondering if the company was still in business. I was frustrated because I had a handyman over to pull out a shrub at the front of my house, and he couldn't remove the stump because of the nest. If the Pest Control Authority had come out as promised, I could have had the stump removed while the handyman was still here. Or if someone at the Pest Control Authority had called to let me know they couldn't make it, I would have called someone else to come out. So the Pest Control Authority is going to cost me extra, because the no-show means I have to pay the handyman to come back once I get another company to spray the nest. Please note: I had used this company a week early to remove a dead mouse from my wall. An employee showed and removed the mouse, but cut short a full inspection of the house that was promised because he received a call in the middle of the appointment to go somewhere else. So I never had the full house inspected, including the crawl space, where the mouse could have come from. I also asked for an invoice for service performed. The employee said the company would mail one to me. I never received it. I should have known better than to call this company again, but they were prompt the previous visit and I needed someone quick. I wanted to give them another chance. Big mistake, apparently.

NOT RECOMMENDED. UNPROFESSIONAL, SHODDY INSPECTION REPORTS. This was my first experience with a pest control company as this was my first time purchasing a home. This inspection was ordered after I put in an offer on a foreclosed home and this particular company was recommended by my realtor. Like an idiot, I went with his recommendation. The inspector found active termites in the wood debris in the crawlspace (there was no vapor barrier in the crawlspace so the wood was on the soil). As an ignorant first time home buyer, I had no idea that it was required that any active termites found had to be treated prior to closing, which my lender informed me 2 days before the closing date. My realtor also neglected to inform me of this very important fact. And so the scramble began. Immediately, I contacted my realtor to obtain the inspection report and the termite treatment quote from The Pest Control Authority (I had previously requested these documents, more than once, from my realtor and I never received them). Mike, the technician from The Pest Control Authority that inspected the property, called me shortly thereafter to "plug" his business, which, in reality, came across as if he was discouraging me from obtaining other quotes. In fact, he specifically stated that my realtor informed him that I intended to get additional quotes (as if I wouldn't!)! Not a good way to start on the right foot. I asked him to email me a copy of the report and a written contract. He emailed me the quote (about $1,700) to treat the property, which was simply stated in the body of his email - not the professional contract I had requested. He also neglected to email me the report I had requested. I responded, again asking for the report and a written contract. He finally sent me the report, but, again, no written contract. I asked for the contract again and I never received it. At that point, The Pest Control Authority was out of the running for the termite treatment job. But it gets worse. I then contacted 3 other companies and forwarded them the inspection report and they all said the same thing: The WDIR (a state form) was not properly completed. The inspector never checked any of the appropriate boxes. They then asked for a graph showing the termites' locations and other information, such as the property's linear feet, things they said should have been provided by the inspector, especially if he formulated an estimate (which he did). The state even gives an online example of a properly completed WDIR form and it, too, includes pictures and graphs! These items were not included in the report packet that Mike completed. Basically, they couldn't give me a ballpark estimate until they inspected the property themselves because my [paid!] inspector provided no relevant details necessary to formulate a quote. 2 of the 3 companies were able to inspect the property within my time frame, but only 1 was able to treat the termites in time. I'm lucky that it got done in time, no thanks to Mike's shoddy report. Each company provided me with complete reports and graphs - all at no charge. Mike at The Pest Control Authority charged me $90.00 and gave me an incomplete WDIR report and no supporting documentation, like pictures or graphs. That is unprofessional and, in my opinion, unethical. Perhaps Mike did produce these supporting documents but didn't want to share them with me in the hopes of discouraging my pursuit of additional quotes, which wouldn't surprise me since he practically discouraged this when speaking to me on the phone - again, not a good sign of a professional technician. He wouldn't even provide me with a contract! I can only speculate as to his motives, but any way you look at it, it is unprofessional and unethical to treat paying customers as such. I do not recommend that anyone hire The Pest Control Authority to complete a paid termite inspection during your home buying process. If The Pest Control Authority treats inspections in such an unprofessional and shoddy manner, then imagine how they'd treat the actual termites. Just the thought makes dread coil in the pit of my stomach. NOT RECOMMENDED.

It went fine, I wasn't even home. I have a quarterly service with them.