The Grout Medic - Charlotte Southeast

Great, very professional!

.

Outstanding.

unknown

Fantastic! They did a great job!

The work went exactly as it was described in the estimate and was performed in the amount of time he had scheduled for us which was a full work day. The results are amazing and the entire shower is good as new. Grout color is perfect and we could not be happier. We will use James and his Grout Medic business again if needed and will refer him to anyone that might be looking for this type of service/repair.

During our interactions, Mr. Wiard was friendly, knowledgeable, and professional. He called beforehand and arrived early to our home to replace the master shower caulking. We really appreciate that he did not rush through the job and cared about the quality of his work. He worked diligently and took the time necessary to remove the caulking, carefully clean surfaces to be caulked, and replaced all the caulking in a neat and professional manner. He also thoroughly cleaned up the area following his work. We are now enjoying our shower which looks new again. Mr. Wiard was helpful in answering our questions as well as providing maintenance recommendations. He was a pleasure to work with, and we are happy to recommend him to others. Thanks again Mr. Wiard for a job well done as well for your service to our country.

James the owner was on time and ready to work. He worked all day from 8:30am to 6:00 pm and did a marvelous job! He was friendly and brought his lunch and some music to keep him going all day. At the end of the day the tub looked sparkling new! He called me in to explain what and why as he went along. I am sooooo glad I called him and my bathroom looks new again. Call James, you won't regret it!

James was very thorough and professional. He arrived on time for estimate and repairs. He wore covers on his shoes in the house so he didn't track in dirt. He regrouted both upstairs bathrooms. They look brand new. He did a wonderful job and completed in the amount of time he said it would take. He also caulked a few areas free of charge. James did both the estimate and repairs so no middle man. Would highly recommend and would use again.

James responded to an online inquiry with a phone call within 5 minutes. A free consultation was scheduled the following Saturday. Yes I said Saturday. :) . A follow-up email was sent with the quote. We scheduled the appointment and received an email reminder and a phone call reminder the night before. James arrived at the scheduled time. He was quite respectful by wearing surgical booties as he entered the house. Once he set up shop he explained the work he was going to do and agreed upon at the consult and then discussed the time involved. After a couple of hours the work was completed to perfection and the work space was left impeccable. James also left us with written instructions as to what should be done to maintain the life of the sealer. All I can say is that I wish all home maintenance engagements were this easy. I definitely we would recommend the Grout Medic of COLUMBIA.

James and his colleague arrived on time and worked diligently all day. We moved into this house and it appeared the previous owners hadn't taken care of the grout or shower for many years. I thought there was no hope really. But after James finished I couldn't be happier. It really looks like a new floor and the absolutely awful mold and mildew that was in the shower is gone. I highly recommend Grout Medic and will be using them for our other bathrooms in the future.

Everything went perfectly. The broken tiles were replaced in the kitchen without breaking additional tiles. There was a minimum disruption and mess. The grout in the bathrooms looks spectacular and brand new. All appointments were punctual and courteous reminders were sent via email as to ETA. James was polite and professional.

From the initial contact to the completion of the work, the folks at Columbia Tile and Grout Services were very professional and responded in a timely manner. I was pleased with the work that was done in three bathrooms. These floors look fantastic! Chris did a great job! I would recommend this company to anyone who needs grout cleaned or replaced.

It was fine. He did a good job. It was wonderful. One of the tiles cracked and he jumped on it real quick. He came out almost immediately. He was good. I thought it was a bit expensive but it needed to be done. It's an old house.

They did a great job. This is the way to run a business. We have had a lot of work done this year and they were the just great to work with. Bathrooms look like new only a little better. We realized that the builders didn't know what they ere doing.

The work went very well overall. The work was completed in an extremely timely and professional manner. The work was completed in one day and the tile around the tub and the floor look brand new. We are pleased! Grout Medic has our highest recommendation.

We needed to re-grout our shower. We reviewed Angie's list contractors and asked Grout Medic out to give us an estimate. We compared to competitors for price. He is higher than other competitors, but in grouting it's all about the quality of the work and how long it will last. Grout Medic did the work the following day and sent out an excellent workman who was the consummate professional. We would call GM again should we need further work.

The house I bought four years ago was cursed with awful grout stains and discoloration, a product of neglect by the previous owner. After trying everything I read about cleaning grout , buying a multitude of products and tools, spending endless hours scrubbing, and paying another company to clean the grout (which helped but didn't take care of the problem), I decided to let a professional see what could be done short of removing all the grout and replacing it. The Grout Medic owner met with me to familiarize himself with the scope of the work and give me a quote. He took the time to answer all of my questions. His promise to give me back clean tile floors left me skeptical, but I decided to take the chance with his company. Something has to be dome about those nasty floors. After Two technicians worked for approximately five hours to restore my three bathroom floors (171 sq ft) to their original condition. I was prepared to have a tint applied to the grout to cover up the stains that couldn't be removed, but it wasn't necessary. I am very pleased with the end result and wish that I had contacted this company four years ago. The techs were very pleasant and well mannered. As they completed each phase of the process, they asked me to look at the floors to see if I was pleased with their work to that point. They left nothing for me to clean up. They made sure that all questions were answered and gave me instructions on the best way to care for the restored tile floors. The owner came by once during the day and also after work had been completed and the techs had gone. We looked at all three floors and he again went over proper care and maintenance and the company warranty. Payment was due upon completion of the work. I would recommend Grout Medic to anyone, residential or commercial, who wants grout cleaned and sealed properly. The results are amazing.

I confronted the Bruce, the owner, regarding the negative reviews regarding the quality of his work. I was wary about hiring his company to do the job and had sought to find other businesses who could perform the task of regrouting my shower. After, much talking and hearing his version of what could have caused such negative rhetoric about the Grout Medic. I relented and decided to give the business a chance. As a result, I am happy to say that I am a satisfied customer.

I purchased a Groupon deal for grout cleaning/replacement and scheduled an appointment for them to come look at the job. When they looked at the shower, they said that the entire unit needed to be replaced. This did not come as a surprise to me, since the tiles on the floor of the shower were no longer adhered to the pan, grout was completely gone in many places, I had several cracked tiles, and the pan had a visible crack under the tiles. However, their assessment did enable me to get my spouse on board with doing the bathroom renovation. I had previously had a couple other contractors come and give me quotes for this same scope of service, and while the Grout Medic was not the least expensive option, it was also not the most expensive. I met the man who lays the tile, and I felt confident that they would provide quality workmanship. Additionally, they gave me a discount equal to the value of the Groupon deal that I had purchased. The price quoted to me did not include the cost of the tile, as that can vary widely. I greatly appreciated the owner, Bruce Wilson, giving me excellent advice regarding tile purchase. He suggested several tile suppliers, and I chose to go with Palmetto Tile for my materials. He also advised me to ask to see only tiles that they carry in stock, as I could get better quality porcelain tiles for a more affordable price without any of the delays that are inevitable with special ordered items. They had an excellent selection of porcelain tiles in stock, including all the sizes and accessories that I needed to complete my job. Bruce also advised me to purchase my tiles directly from Palmetto Tile to avoid the upcharge incurred by using The Grout Medic as an intermediary. That worked out very well, and The Grout Medic tile layer picked the tiles up at the shop after I handled the payment transaction over the phone with the Palmetto Tile designer who worked with me. It was so easy and convenient. The Grout Medic used the Schluter Kerdi system, recommended by Holmes on Homes on HGTV, resulting in a tight, square shower (my original walls were very crooked), a clean look, and - thanks to the highly skilled tile layer - an excellent installation result. They were very careful to protect my hardwood floors before starting the job, and they kept the work area as clean as possible while in progress. Bruce Wilson was very responsive by phone or email if I had any questions or concerns. As with any job, there are always going to be surprises, but Bruce's first reaction was always to make it right. Bruce did an excellent job of communicating costs if I considered any changes (such as using a different type of grout in the shower), so that I did not have any surprises at the end of the job. This renovation was an excellent experience, and if I can figure out how to do it, I will include photos of the shower and tub on completion. You should be able to also see the floor tiles as well, which were put in a brick pattern for some visual interest. Thank you, Grout Medic, for a job well done!

We initially had a towel rack that was in a tile wall repaired as well as some minor repairs in a tiled shower stall. We were pleased with the work and the manager talked to us about refinishing the grout on our shower surround in our 2nd bathroom. Unfortunately, that is where things really went downhill. Prior to the work we had the tub refinished and informed Mr. Wilson about this. He assured us there would be no issue with the tub finish. We were given a quote and approved them working while we were not home, with the assurance that only he and his son would be in the house. Due to unforseen circumstances, work took longer than expected as there was some type of urethane or coating on the tiles. To be fair, neither Mr. Wilson or we knew there was any coating on the tiles, so this was not added into the initial quote. Mr. Wilson explained that the coating would have to be removed in order to complete the job and would take an extra day. He informed us that we would be contacted if issues arose or if things "got expensive". The next day we had not been contacted, so I stopped by during my lunch break to check the progress and found another worker there, which I did not appreciate as the owner informed us only he and his son would be at the home. The owner was there when my husband and I returned home for the evening, and after the project was completed, informed us that there were some issues with the bathtub--there were chips in the finish and dripping stains all over the tub. He was adamant that they did not do anything, however there is no other explanation! The owner completely shirked responsibility and insisted it had to be a bad finish job and blamed the tub guy, even though it was in perfect condition before the grout guys started working. To add insult to injury he tried to charge us over 3 times what the original quote was!!!! We expressed concern about the tub as well as poor communication about the costs and he did lower the price, but it was still over twice the original quote. Being naive first time homeowners we paid and he went on his way. He recommended we call the tub refinisher and if any problems occurred to contact him. After a discussion with the tub guy, the tub guy informed us that the fumes from the stripping agents can certainly damage the finish! My husband tried to contact Mr. Wilson of the grout medic multiple times with no response. It was a very disappointing experience. If we were informed how much the additional costs would be we would have stopped the project, however weren't given that option. While the actual grout work was satisfactory, the damage caused to the bathtub and refusal to accept that it occurred is just not acceptable. Also, there was poor communication regarding increased costs and poor responsiveness after the job was finished.

Work performed was good, but the owner-manager, was difficult to handle, took 2 weeks to return a check due to me and was obnoxious.

Overall the job went fine. They were fair and did a good job. I will use their services again in the future.

Responsive from time of estimate to work being performed. Mr. Wilson seemed friendly and knowledgable. Seemed like a quality, professional job at the time. However, less than 3 months later the grout chipped away in some locations in the shower. Mr. Wilson was called multiple times to return to fix the problem. He promised to check his schedule and call back, but never followed through with a call back. Very dissappointed that he does not back up his work, which shows a serious lack of quality and professionalism when problems are reported. *** Update (8/10/2011) *** The company was reviewing the ratings (F) and comments (above) on Angie's List, and very quickly realized they had dropped the ball in my case. Mr. Wilson was sincerely apologetic about not following up with me and offered to immediately take action to fix the chipped grout. He took care of the problem the next day (8/4) as promised. Due to the follow-up issues, I can't honestly evaluate the service as an "A" in this case. However, I also feel that Mr. Wilson will be taking steps to insure this type of situation doesn't happen again. I would give him a second chance to show what he can do, which is reflected in the revised ratings. Angie's List and it's vendor evaluations really worked for me!

Originally called just to have 31 year old shower regrouted. There were several tiles that were loose and needed to be replaced. Once they got into the job, it turned out they were many tiles that needed replacing and it was going to ge less expensive to just replace all the tile. They took time to show me everything involved in each step they took. Always felt like they were being completely honest and not trying to do more than was necessary. After removing much of the tile it was discovered that two of the walls were wet and crumbling. It was obvious they needed replacing, along with several studs that were wet. Job took longer than I expected, but they were very experienced and did a great job. Put in new backing and waterproofing before replacing all the tiles and were very fair and honest throughout the whole process. It's a messy job, but they took care with blowers and vaccums to prevent as much dust as possible. Cleaned up thoroughly afterwards, too. I've had several experiences with contractors on house repairs before and these people were a pleasant surprise. Would definitely use them again and highly recommend them to anyone that needs tile or grout work done.