The Grout Medic - Charlotte Southeast

Spectacular!!! James was beyond professional and went far beyond what anyone else would do. To say that our tub was bad is an understatement. The before pictures do not do it justice. When beginning the project an unforeseen issue came up which prevented our tub from being repaired with normal re grouting methods. James alerted us to some water damage/flooring issues that were causing our tub to sink creating a larger gap between tub and shower walls than had been previously thought. This had been hidden by previous taping/caulking attempts. He informed us that the gap was too large and provided us several options on the spot for getting us by until the floor problems could be resolved. He also provided us the name of a colleague that could help. Due to the complication James and his assistant had to make a special trip to the store for additional supplies. The final results were amazing. Again, the below pictures do no do it justice. I would absolutely hire him again and strongly recommend him to anyone needing these services.

Shower is quite large. It looks new and that is pretty good for 4 inch square white tiles. Work completed in one day, long day, still one day. Time period was estimated spot on. Of all options we considered this was definitely worth the money, Left bathroom the clean the same as he found it.

Amazingly well. James came to the estimate, looked at the tile flooring, went under the house to ensure no leakage was evident, and proffered an estimate on the spot. When he returned to work on the floor, he placed shoe protectors on to keep our floors clean, went straight to work, and completed the work in an efficient manner. James also worked on some wall tile at no extra expense. Should we have tile re-working needed, James is the person we will call.

Fantastic! They did a great job!

Very pleased with the provided work. James did a great job, and he clearly cares about the quality of his work. Moreover, I found him to be very professional and a nice guy.

The work went exactly as it was described in the estimate and was performed in the amount of time he had scheduled for us which was a full work day. The results are amazing and the entire shower is good as new. Grout color is perfect and we could not be happier. We will use James and his Grout Medic business again if needed and will refer him to anyone that might be looking for this type of service/repair.

During our interactions, Mr. Wiard was friendly, knowledgeable, and professional.  He called beforehand and arrived early to our home to replace the master shower caulking.  We really appreciate that he did not rush through the job and cared about the quality of his work.  He worked diligently and took the time necessary to remove the caulking, carefully clean surfaces to be caulked, and replaced all the caulking in a neat and professional manner.  He also thoroughly cleaned up the area following his work.  We are now enjoying our shower which looks new again.  Mr. Wiard was helpful in answering our questions as well as providing maintenance recommendations.  He was a pleasure to work with, and we are happy to recommend him to others.  Thanks again Mr. Wiard for a job well done as well for your service to our country.

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James the owner was on time and ready to work.  He worked all day from 8:30am to 6:00 pm and did a marvelous job!  He was friendly and brought his lunch and some music to keep him going all day.  At the end of the day the tub looked sparkling new!  He called me in to explain what and why as he went along.  I am sooooo glad I called him and my bathroom looks new again.  Call James, you won't regret it!

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James was very thorough and professional. He arrived on time for estimate and repairs. He wore covers on his shoes in the house so he didn't track in dirt. He regrouted both upstairs bathrooms. They look brand new. He did a wonderful job and completed in the amount of time he said it would take. He also caulked a few areas free of charge. James did both the estimate and repairs so no middle man. Would highly recommend and would use again.

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James responded to an online inquiry with a phone call within 5 minutes.  A free consultation was scheduled the following Saturday.  Yes I said Saturday.  :) .  A follow-up email was sent with the quote.   We scheduled the appointment and received an email reminder and a phone call  reminder the night before.   



James arrived at the scheduled time.  He was quite respectful by wearing surgical booties as he entered the house.  Once he set up shop he explained the work he was going to do and agreed upon at the consult and then discussed the time involved.  After a couple of hours the work was completed to perfection and  the work space was left impeccable.  James also left  us with written instructions as to what should be done to maintain the life of the sealer. 



All I can say is that I wish all home maintenance engagements were this easy.  I definitely we would recommend the Grout Medic of COLUMBIA. 

James and his colleague arrived on time and worked diligently all day. We moved into this house and it appeared the previous owners hadn't taken care of the grout or shower for many years. I thought there was no hope really. But after James finished I couldn't be happier. It really looks like a new floor and the absolutely awful mold and mildew that was in the shower is gone. I highly recommend Grout Medic and will be using them for our other bathrooms in the future.

Everything went perfectly.   The broken tiles were replaced in the kitchen without breaking additional tiles.  There was a minimum disruption and  mess.  The grout in the bathrooms looks spectacular and brand new.  All appointments were punctual and courteous reminders were sent via email as to ETA.  James was polite and professional.

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From the initial contact to the completion of the work, the folks at Columbia Tile and Grout Services were very professional and responded in a timely manner.  I was pleased with the work that was done in three bathrooms.  These floors look fantastic!   Chris did a great job!  I would recommend this company to anyone who needs grout cleaned or replaced.

It was fine. He did a good job. It was wonderful. One of the tiles cracked and he jumped on it real quick. He came out almost immediately. He was good. I thought it was a bit expensive but it needed to be done. It's an old house.

They did a great job. This is the way to run a business. We have had a lot of work done this year  and they were the just great to work with. Bathrooms look like new only a little better. We realized that the builders didn't know what they ere doing.

The work went very well overall.  The work was completed in an extremely timely and professional manner.  The work was completed in one day and the tile around the tub and the floor look brand new.  We are pleased!  Grout Medic has our highest recommendation.

We needed to re-grout our shower. We reviewed Angie's list contractors and asked Grout Medic out to give us an estimate. We compared to competitors for price. He is higher than other competitors, but in grouting it's all about the quality of the work and how long it will last. Grout Medic did the work the following day and sent out an excellent workman who was the consummate professional. We would call GM again should we need further work.

I confronted the Bruce, the owner, regarding the negative reviews regarding the quality of his work.  I was wary about hiring his company to do the job and had sought to find other businesses who could perform the task of regrouting my shower.
After, much talking and hearing his version of what could have caused such negative rhetoric about the Grout Medic.  I relented and decided to give the business a chance.  As a result, I am happy to say that I am a satisfied customer.

The house I bought four years ago was cursed with awful grout stains and discoloration, a product of neglect by the previous owner. After trying everything I read about cleaning grout , buying a multitude of products and tools, spending endless hours scrubbing, and paying another company to clean the grout (which helped but didn't take care of the problem), I decided to let a professional see what could be done short of removing all the grout and replacing it.  The Grout Medic owner met with me to familiarize himself with the scope of the work and give me a quote.  He took the time to answer all of my questions.  His promise to give me back clean tile floors left me skeptical, but I decided to take the chance with his company.  Something has to be dome about those nasty floors.  
After Two technicians worked for approximately five hours to restore my three bathroom floors (171 sq ft) to their original condition.  I was prepared to have a tint applied to the grout to cover up the stains that couldn't be removed, but it wasn't necessary.  I am very pleased with the end result and wish that I had contacted this company four years ago.  
The techs were very pleasant and well mannered.  As they completed each phase of the process, they asked me to look at the floors to see if I was pleased with their work to that point.  They left nothing for me to clean up.   They made sure that all questions were answered and gave me instructions on the best way to care for the restored tile floors.  The owner came by once during the day and also after work had been completed and the techs had gone.  We looked at all three floors and he again went over proper care and maintenance and the company warranty.  Payment was due upon completion of the work.  
I would recommend Grout Medic to anyone, residential or commercial, who wants grout cleaned and sealed properly.  The results are amazing.

I purchased a Groupon deal for grout cleaning/replacement and scheduled an appointment for them to come look at the job. When they looked at the shower, they said that the entire unit needed to be replaced. This did not come as a surprise to me, since the tiles on the floor of the shower were no longer adhered to the pan, grout was completely gone in many places, I had several cracked tiles, and the pan had a visible crack under the tiles. However, their assessment did enable me to get my spouse on board with doing the bathroom renovation.
I had previously had a couple other contractors come and give me quotes for this same scope of service, and while the Grout Medic was not the least expensive option, it was also not the most expensive. I met the man who lays the tile, and I felt confident that they would provide quality workmanship. Additionally, they gave me a discount equal to the value of the Groupon deal that I had purchased.
The price quoted to me did not include the cost of the tile, as that can vary widely. I greatly appreciated the owner, Bruce Wilson, giving me excellent advice regarding tile purchase. He suggested several tile suppliers, and I chose to go with Palmetto Tile for my materials. He also advised me to ask to see only tiles that they carry in stock, as I could get better quality porcelain tiles for a more affordable price without any of the delays that are inevitable with special ordered items. They had an excellent selection of porcelain tiles in stock, including all the sizes and accessories that I needed to complete my job. Bruce also advised me to purchase my tiles directly from Palmetto Tile to avoid the upcharge incurred by using The Grout Medic as an intermediary. That worked out very well, and The Grout Medic tile layer picked the tiles up at the shop after I handled the payment transaction over the phone with the Palmetto Tile designer who worked with me. It was so easy and convenient.
The Grout Medic used the Schluter Kerdi system, recommended by Holmes on Homes on HGTV, resulting in a tight, square shower (my original walls were very crooked), a clean look, and - thanks to the highly skilled tile layer - an excellent installation result. They were very careful to protect my hardwood floors before starting the job, and they kept the work area as clean as possible while in progress. Bruce Wilson was very responsive by phone or email if I had any questions or concerns. As with any job, there are always going to be surprises, but Bruce's first reaction was always to make it right. Bruce did an excellent job of communicating costs if I considered any changes (such as using a different type of grout in the shower), so that I did not have any surprises at the end of the job.
This renovation was an excellent experience, and if I can figure out how to do it, I will include photos of the shower and tub on completion. You should be able to also see the floor tiles as well, which were put in a brick pattern for some visual interest. Thank you, Grout Medic, for a job well done!