SouthEnd Painting and Roofing Contractors

I called SouthEnd for an estimate and they responded quickly and sent someone within a few days. He took detailed notes and sent me an estimate within 1 business day. The work was scheduled for a couple of weeks later. The whole process from when I contacted them until the work was done was about a month. They painted the interior and exterior including all the trim, moldings, doors, windows, and ceilings. The crew (led by Alex) came at an agreed upon time every day so I could get my dogs out of the way and they did a good job of keeping the area clean. I had some carpentry work that needed to be done to repair some walls and trim around the doors. Alex did a great job at the repairs. The paint looks great and we are very happy with it. We will use SouthEnd again.

Overall great. Alex and crew were very responsive and went over backwards to satisfy estimator contract sometimes hard to follow and confusing. Re estimator.

The quoting process was quick and done at my convenience. Scheduled work quickly and they did a great job. All the people I met or spoke with were efficient and courteous. Very happy with the outcome.

Don’t hire this company before you read all the complaint reviews from multiple online resources, e.g., Google, Angie’s List, Yelp, BBB, etc. You just can’t make this stuff up! An “A” rating on Angie’s List does not guarantee your satisfaction for your particular project! Their Company website is slick and tells you what you want to hear, but their follow-up, performance and quality workmanship didn’t measure up to my expectations for a professional, friendly and quality workmanship customer job completion. The work contract estimate was professionally done, however, the written contract seemed to be a little heavy handed on the customer penalties and extreme legal wording to me, but that’s where the professional business conduct took a turn for the worse. I contracted for a full residential house exterior paint job and needed carpentry repairs to the siding and trim as requested. I was extremely dissatisfied with the execution of the quality of the work performed and the untimeliness of the project completion. The level of unprofessional conduct and business practices were horrendous. The company went through three (3) different paint/carpentry work crews and often did not arrive at the time promised or much later in the day if at all. They continually had crew labor availability issues. They often were unprepared with the necessary work materials and/or tools, especially needed carpentry items, e.g., replacement composite trim boards, exterior nails, saw horses, miter or table saw, enough drop clothes, exterior primer paint. Minimal English speaking paint crew leader and workers represented a language barrier throughout the project and resulted in many of the problems. I found myself continuously needing to be onsite to co- manage the project to ensure the written contract and the onsite contract change-order-modifications were accomplished properly. Much of the painting prep and missed work items were performed with sub-par workmanship and repeatedly had to be pointed out for re-work. The owner of the company was overly involved in the day-to-day detailed operations delaying much of the work due to inefficient management planning. Some work delays were caused by inclement weather, but most of the significant work stoppage delays were caused by poor planning and crew labor availability. The onsite work supervisor became the owner of the company (President) or the father (VP-officer) to try to keep the project on track and moving forward. This was due to the lack of available professional sub-contracted paint crew help with a fluent English speaking work leader. The project, which initially contracted to take four (4) men per day about one week to complete, actually ended up taking nearly 30 days to complete (9/16/2016 to 10/18/2016) including a few included inclement weather days. Most of the other available days and or Saturdays where the weather was fine, the company management (owner) chose to work other projects, further delaying my exterior painting project completion. The scheduled company & customer “Work Completion Walk-Through Inspection” and subsequent “Touch-Up” ended up taking two (2) WEEKS to complete the amount of outstanding shoddily work done or missed. Even after repeated promises that all the identified open issues would be resolved satisfactorily. If you don’t mind belligerent company management and customer self-performing 100% quality work inspections to correct sub-par workmanship issues, than this company might be right for your project. I can honestly state , I totally regret hiring this company and sincerely don’t recommend them to anyone for professional, timely or quality workmanship for their exterior home painting and repair project. This complaint, however percentage wise small compared to their “A” rating on Angie’s List, should be a red-flag to any perspective customer to do their due diligence for reputation investigation well before hiring this under performing company. I eventually did finalize my contract with them and pay them under pure frustration and utter amazement that their company services provided some customer satisfaction, but immense stress and lack of customer respect. The alternatives were not palatable!

Benito was very thorough- I need to Benito to come-back & touch up front & back doors but I'm paying in fall.

Same confusion over what work was craned in estimate was resolved satisfactorily. Workmen were professional and responsive. Overall quality of work was very good and courteous.

1st part of the job has been done and so far everything was great.

Exterior had been badly neglected. SouthEnd came in and a wonderful job in cleaning, prepping and painting. Very satisfied and would highly recommend.

We received several quotes for the above work and SouthEnd was the best price for the work. Benito and his crew showed up and worked hard everyday. Each day there was great progress making it easy to see that they were knowledgeable and efficient. Given more time a better review can be written.

Great to work with. Hardest working guys we've ever dealt with.

Everything went very well. Gustavo worked quickly and cleaned up afterward. I am very happy with how it turned out.

1) Excellent attention to detail by work crew; friendly and flexible. Excellent work.

Excellent. Clean and new work. Got work door timely.

Oscar was very professional. He never stopped & it was hot. Very committed! Chris Pike quoted us one price ker one coat. I didn't realize we would need 2 I wish we had known that upfront.

Tommy was wonderful & gave us a terrific price. I already recommended your guys to someone else. The painting home was extremely, politely & went beyond the call of duty in helping us paint over a place where we took dawn some speakers.

Gustavo was great as always! Uses drop cloths & plastic every where. No messes.

Crew on-time, polite & very productive. Very helpful & responsive.

Very well. They were always on time, respectful and courteous.

I didn't use them. I thought their price was too high. They did show up. They did give me the quote. I just didn't follow up with them. I think one of the things why I didn't pick or care for is they made some broad assumptions about what was really needed to get the job done, automatically assuming that a bunch of wood was needed to be replaced without actually looking at it and getting a better feel for it. Interaction was good. We communicated via email. But based on their quote, I just like to do it differently with another vendor.They can perhaps look at the job with more detail and on their quote, maybe explain a little bit better their rationale for some of the items that they want to replace, know what that rationale is for. I am hesitant to say yes in using them again because it could be very well be a waste of time if the quotes continue to be high.

Alfredo was punctual & professional.

Oscar was very polite and called to make me informed on when he would be coming etc.

They did a good job correctly the trim. Thank you.

Difficulty with scheduling due to e Weather

Estimator came out and promptly returned estimate. His office called weekly to find out if we had made a decision (I liked that follow-up). When I told office we needed a revision to the estimate. He said he would have estimator call me.. which he did, a week later. I shared the minor adjustment I needed in the estimate... and that's the last time I heard from anyone at South End. Very disappointing and a big waste of time.

Alex and his team did a very good job with the painting. They were extremely neat, especially around my screened-in porch would could have been a challenge. In addition, they had to deal with a problem neighbor of mine who micro manages anything I do. I enjoyed collaborating with Alex who was friendly and kind, in addition to being a good painter and supervisor of his crew.