Ross & Witmer

This was the 2nd maintenance visit of a 2-yr. contract. Always seems to be a hassle to get regular maintenance scheduled and then to get someone out here as scheduled. I'm told they send maintenance reminder cards, but I've yet to receive one. I took time off from work this morning to be here for the appointment. Service man was supposed to be here between 8-8:30 a.m. When he had not arrived or called by 8:50, I called to find out what was going on. The office told me he SHOULD be here. Well, DUH, that's why I called! He called me a few minutes later claiming his GPS couldn't find my address (my neighborhood is 15 years old). Makes one wonder what time he started looking and how long he was going to wait before calling for directions. He finally showed up at 9:20 a.m., a full 50 minutes late and now claiming that the office computer was down or slow or something. Guess he figured out the GPS excuse didn't hold water. Next he wanted to talk contract renewal. This was before he even asked where the furnace was! It should not be this difficult. The furnace and A/C are still kicking, so I'm hoping the quality of the actual maintenance is good. He did cover his shoes before coming in, which I always appreciate, and he was polite. Still, being 50 minutes late is a big deal to me.

Ross Witmer employees were wonderful to work with and scheduled us quickly. Turns out the heatpump was never properly installed and connected, messing up internal parts as well as engine. Plus, problems with the freon circulation. Essentially, we needed to replace the unit. After approx. 5 years of service and ongoing problems, this was devastating news. When our tech, Andrew, returned to his office, he talked with Carrier and discovered we were covered by a ten year warranty. The price for repair and installation changed to about 1/4-1/3 what we would have had to spend. Andrew called with the good news, ordered the parts from Carrier, and did the installation - in a very timely fashion. In addition, he installed a new thermostat (which had also been hooked up improperly). Andrew explained every aspect of the repair/replacement and what had occurred to cause the problems. He listened attentively to what we described, spent a long time checking out every detail of the system, b/f giving us a report. We were very pleased w/ the professionalism and skill he brought to the job. In addition, he spoke very highly of his coworkers, their proficiency and customer service skills. This speaks well of the company, overall. I would highly recommend anyone with a Carrier go directly to Ross Witmer for installation and any service work. We did not know what a mess we were getting in with going thru/ Sears and would never do that again. Ross Witmer has been in business a long time and knowing we have someone to call upon who cares about their reputation in the community is meaningful to us. We now have a service contract with Ross Witmer.

The electrical supervisor came to look over the job a week before the work began. He researched the acceptance of a fuse box when the new unit was inspected by the county. The technicians arrived on time, were professional, courteous, and hard working. They answered all my questions on the operation and maintenance of the new unit. I was able to get an additional duct outlet in my kitchen, which is very hot in the summer.

They fixed the problem. It was very good service. They knew what they were doing.

I had a small problem and they came right out to repair, and I haven't had any problems since then. They arrived right on time. They were professional.

I could not have been more delighted with the service technician who came to my door, David Miller was very professional and even used cloth shoe protectors to enter my home. I was also impressed that he had his own personal business card. He spent time listening to my concerns and ran through the heating system very carefully. I could immediately sense that this company and it's service team acts with total honesty and integrity. You see, last year, the company who installed the system told me my next visit would cost me over $1,000.00 for a switch. I had not discussed that with David the Service Technician until he told me everything was working fine and everything was in order. You see, my home is under 5 years old and I should not have major repairs. I understand why the company that installed my system is no longer in business. However, a company like Ross and Witmer, Inc. is the kind of company that people need and depend on for honest service. I could not be more delighted. And, I have Mr. Miller's business card to hand out to my closest neighbors. We depend on each other for good advice. Ross and Witmer, Inc. will be my HVAC company and I will not hesitate to recommend them to everyone I know!

They thought outside the box because we had some difficult issues and we were pleased with the solution they came up with.

They are good. They set up the appointments and show up. The guys are good and always put on something over their shoes before they come into the house, after they have been outside. I have never felt they were trying to charge me for something that did not need fixing, so I trust them.

Hugh and Jonathan from Ross and Witmer showed up even a bit early and were amiable, very courteous, and extremely professional. They removed the entire front of the plenum and the old evaporator unit and replaced it with one that was much larger, as big as could be fit into the existing plenum. They replaced the front of the plenum with a factory front and performed sheet metal work to make it a beautiful fit. They did a very neat, excellent job and added insulation to the front of the plenum. The job took about 3 1/2 hours. The guys even rerouted the condensate line for better drainage. Kudos to them!

They showed up early at 8:30 and went straight to work. The guys got my heat on and left around 3:00 saying they'd be back in the morning to finish up, which they did. Another couple hours and they were done. They also reconnected some ducts and installed a new thermostat.

They did the best they could with the larger hole from the old thermostat. I would use them again.

I called to set up the appointment, and the woman that came out was very helpful over the phone. The person who came out arrived on time, and he did a great job. He walked us through the work, told us everything that needed to be done, and went through each individually to make sure we wanted the work done. He was very clean, neat, and respectful, and overall a great experience.

They came out quickly to look at the problem and took care of it in a timely manor as well. I called them on a Saturday and they were there first thing Monday as promised. I have used them in the past and they come back if any issues come up. I have used them in the past and this is their typical practices. Very responsive.

Ross and Witmer installed a new HVAC system in 3/06. A few months later, the A/C didn't work. After a bit of troubleshooting, they replaced the wire from the system to the thermostat which resolved the issue. When the new system was installed in 3/06, the existing wiring to the thermostat was used. They returned for maintenance in 10/06 with out any issues. Ross and Witmer was scheduled to return for the second routine maintenance in 4/07. After waiting 1 1/2 hours of the appointed 2 hour range for the technician to arrive, I called the company to discover that my appointment had fallen through the cracks. They apologized and sent over the next available technician. During the maintenance, they discovered a leak in the refrigerant and oil of the heat pump. They sent another technician over to correct the issue. I called the field supervisor the next day and he said the leak may have been the result of a bad solder joint and offered to send someone to check the unit again in one month.

Everything went very well. The quote was delivered quickly by Kirby Overcash and I never felt as if he was trying to sell us more than we needed. The price that I got was slightly lower than two others quotes that I received and the specifications on the units were the same, if not a little better. The installation team was on-time, courteous, and QUICK! They told me it would take as long as one and a half days, but they were done and out of the house by 2 pm on the first day. The experience was very good.

I had a previous company out that did not fix the problem. They were much more competent!

I absolutely could not get over how pleasant ALL of the people from Ross and Witmer were, and how great is was to work with them. From the initial svc tech and the supervisor, he called in to analyze our problem, Kirby Overby who came over for the estimate (which they stuck to) and the two service technicians who later did the work, Rick and Dwayne! We ran into a slight wrinkle when a mismeasurement resulted in the just-fabricated duct not fitting. (There was a change in size and offsets to contend with) They called in a supervisor (another Rick), and since it was already too late to fabricate and install a new duct section, rigged the system to work OK without the duct section overnight. As promised, they were back bright and early and installed the new section without a hitch. Rick and Dwayne were happy to show me what they were doing as work progressed and at the end. They were sharp guys and just super duper to work with. They even volunteered to clean the coils of our condensor.

I called Ross and Witmer on a Sunday, after the company I had used previously, failed to respond. Charlie, the technician that responded to my page, was very nice and informed me of the prices for weekend work vs. weekday. He said that if I could wait, I should because it would be better for me from a cost standpoint. He offered to submit my name first thing in the moring and to have someone call me, which they did. Ross and Witmer had a technician to my house within 2 hours. He quickly diagnosed the problem, and replaced the motor within a short time period. He was polite, and very helpful, providing additional information about my system.

NOTHING GOOD TO SAY. LEFT ME HANGING FOR WEEKS AT A TIME AT SEVERAL POINTS IN THE JOB. DID AN OBVIOUSLY BAD JOB (WIRED ALL THERMOSTATS TO THE WRONG ZONES- TWICE! DUCTS LEAK, CONDENSATE POOLS ON FLOOR UNDER A/C UNIT, ETC). REFUSED TO CORRECT THE PROBLEMS, TRIED TO BILL ME EXTRA TO FIX THEIR MISTAKES, OR PUT IN FIXES THAT WERE JUST AS BAD. BILLED ME BEFORE IT WAS EVEN INSPECTED (FAILED INSPECTION, OF COURSE), and BEFORE SYSTEM WORKED RIGHT. GUY WHO SOLD SYSTEM TO ME HAD NOTHING TO DO WITH INSTALLATION OR OVERSEEING JOB, JUST CAME BACK TO THREATEN ME WHEN I COMPLAINED ABOUT THE QUALITY. BROUGHT A LOT OF PEOPLE TO THE JOB SITE WHO DIDN'T SEEM TO DO ANY WORK, and WHOLE CREW MORE INTERESTED IN PICNICKING ON THE LAWN and PLAYING WITH MY KIDS' TOYS (NO KIDDING) THAN WITH GETTING THE JOB DONE. DRILLED HOLES THROUGH MY WOOD FLOOR (DIDN'T FIX). DIDN'T REMOVE ALL OLD DUCTS (THOUGH THEY KNOW DUCTS ARE MOLDY and MY KID ALLERGIC TO IT, TOLD ME TO JUST COVER IT UP). JUST BAD, and BAD ATTITUDE.

Overall I was pleased however the company had just made a trip to my house several days earlier because we couldn't get the timers to work correctly on our 4-zone system. I thought it was odd that the person who came for that job didn't notice there was something wrong with the anti-cycling timer that went bad several days later. I questioned the technician and he said the timer's either work or they don't. You can't determine the wear on them by inspection. Cost of the diagnostics was $101 + Gas Surcharge $9 + $102 for the parts. Seemed like the diagnostic fee should be lower.

Favorable experience attributed to size and experience of the company. Salesperson was readily available, on time and knowledgeable. Size of installation crew (which consisted of 4 full time members plus part time electrician and supervisor) allowed for job to be finished in a timely manner (1.5 days). Installation crew was on time, courteous and respectful of homeowners property. Price was lowest for the Carrier equipment selected of the three estimates obtained (Andersen was highest; ARS was middle) but decision to select Ross and Witmer was not made only on pricing.

Nick was very prompt and quick to diagnose the problem and fix it. I have used Ross and Witmer for years, and could not be more pleased with their work. For after-hours work, I felt the charge was reasonable.

CALLED TO RPT THAT A/C WASN'T BLOWING. FAN FROZEN. ON TUES(6/7,) A TECHNICIAN CHECKED FILTERS, OFFERED MAINTENANCE CONTRACT, AND ADDED 1 LB FREON @ 2:30. WHEN I GOT HOME @ 8:30, THE HOUSE WAS HOT BUT THE REGISTERS WERE COLD. THE FAN WAS STILL NOT BLOWING. CALLED NEXT MORNING AND ASKED R and W TO CALL ME SO THAT I COULD BE HOME WHEN TECH CAME BACK. DID NOT RECEIVE CALL. DIFF TECH CAME ON FRIDAY(6/10), LEFT NOTE THAT EVAPORATOR COIL SHOWED SIGNS OF RUST and NEEDED REPLACING. NO MENTION OF FAN. AS OF (7/25) I'M USING A 10 YR OLD 5000 BTU WINDOW UNIT AND CEILING FANS TO KEEP MY 2100 S.F. RANCH HOUSE BETWEEN 74 and 76 DEGREES(AIR FROM REGISTERS VERY COLD). WILL REPLACE ENTIRE HVAC SYSTEM EVENTUALLY. HAD SAME A/C PROBLEM IN PAST. WAS TOLD THAT THE FREON LEAK WAS SO SMALL THAT NO REPAIR NECESSARY AS LONG I DIDN'T TURN A/C ON and OFF EACH DAY. PRIOR TECHNICIAN CRAWLED UNDER HOUSE, SHOWED ME THE ICE BLOCK REMOVED FROM FAN, AND EXPLAINED THAT HUMIDITY/LEAKING FREON/FAN UNDER HOUSE CAUSED F

THEY ACCURATELY DIAGNOSED THE REPAIR, AND PRESENTED OPTIONS FOR REPAIRS TO DETERMINE CHEAPER SHORT TERM, VERSUS MORE EXPENSIVE REPAIRS.

HAD A PLEASANT EXPERIENCE WITH BOTH THE OFFICE PERSONNEL AND THE MAN WHO CAME TO WORK ON OUR HEATING SYSTEM. HE WAS PUNCTUAL, FRIENDLY, AND TOOK TIME TO EXPLAIN EVERYTHING HE WAS DOING. HE MADE SEVERAL USEFUL SUGGESTIONS ABOUT ITEMS WE MIGHT WANT TO CONSIDER IN THE FUTURE.