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Pathmaker Plumbing

Plumbing, Water Heaters, Drain Cleaning,

About us

Small, family owned local business. Accept all major credit cards, checks or cash. If you’re seeking reliable and affordable residential plumber services in the area of Harrisburg, Charlotte and Concord, NC, turn to the experts here at Pathmaker Plumbing. We’re one of the region’s leading providers of residential plumbing services! At Pathmaker Plumbing, our experienced Charlotte plumbers can assist with a broad range of projects, from troubleshooting and plumbing problems, to replacements and repairs, to new installations and beyond!

Business highlights

12 years of trusted experience

Services we offer

Commercial & Residential Plumbing, Wells & Pumps, Toilets, Gas Line, Water Heaters, Disposers, Tubs, Bathroom, Tankless Water Heaters, Installation & Repairs, Faucets, Thermal Expansion Tanks, Pressure Reducing Valves, Whole House Plumbing Inspections, Leak Detection

Services we don't offer

Septic Tank, Grease Trap Pumping. Remodel Work, Tile, Drywall

Amenities

Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.7349 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
9%
3
7%
2
2%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.7
responsiveness
4.8
punctuality
4.9
Showing 26-349 of 349 reviews

Boyd H.
10/2016
5.0
plumbing
  + -1 more
Pathmaker replaced that with copper or stainless steel pipes and fittings for the kitchen and the bathroom.
Description of Work: My small condo home was built in the 1960's, I think. I've been here since 1980. The home had a lot of steel pipes. I was getting rust inside the toilet tank, and rust from one of the cold spigots!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Response from Pathmaker Plumbing
Thanks [Member Name Removed] for the review! Glad to have been able to help you out.

James B.
09/2016
5.0
plumbing
  + -1 more
I payed for the Big Deal that Pathmaker was offering. 39 dollars which included 50 more dollars towards labor. John arrived with his helper. I had already turned off the water and drained what I could, removed the cabinet and reverse osmosis line, so they could get right to repairing the fridge connection which leaked this past winter and I capped it off. I needed it hooked up again so it would function. They wanted to take a water pressure reading from my outside faucet right when they arrived but they could not since I had already turned the water off. I would recommend asking the homeowner first before hooking anything to their house. Just my opinion as a homeowner. I know why you did it, that's not my issue. John gave me a price of $225 to fix the fridge connection minus the 50 dollars would be 175. I asked if they would check my a/c drain line in the attic also, that I would agree to that price for the two. John fixed the fridge connection (everything was prepped for him to start) and he also went into the attic to check my drain line. He called me up to show me he adjusted the angle so the line would drain better and he attached a hanger so it would continue to drain properly. Very nice that he would do this. John is in the plumbing business so we talked about various other projects that I may want to tackle and he also looked at my water heater and gave me an estimate. I thought it was a pricey amount to fix up my fridge connection but the time that he gave me and him also checking my a/c drain line, made up for it, I thought. $175 + $39 big deal = $214 total.
Description of Work: I needed my fridge connection hooked back up since it cracked this past winter and I had to cap it off.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$214

Response from Pathmaker Plumbing
Thanks [Member Name Removed], for the review. I am glad you were so detailed in your review. It gives others the chance to see that when i work for them i WANT to give them value for the money they are giving me. I genuinely WANT to make you happy and feel like you're getting your money's worth. You showed people that with this review. Thank you.

Christopher M.
08/2016
5.0
plumbing
  + -1 more
I had what I thought was a water hammer problem in my 76 year old house. John thought that it could be a high water pressure issue. The first thing he checked was the water pressure, which was O.K. We then discussed the pipe rattling from the hot water tub faucet. (Also probably 76 years old.) He explained that it was a problem with the faucet, and really the best fix would be to replace the faucet. The chances of finding a replacement faucet were slim. The other alternative would be to replace all of the plumbing fixtures on the tub, which would require ripping out and replacing tiles ( cost estimate, $800-$900). I decided that I'll live with the pipe rattle. John was very professional and knowledgeable. I will definitely consider him when I have my next plumbing issue.
Description of Work: I took advantage of the Angie's List $39 special for free inspection / consultation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from Pathmaker Plumbing
Thank you Mr. [Member Name Removed] for the review

Teresa K.
08/2016
5.0
plumbing
  + -1 more
I was extremely pleased with John's services. He did all that I needed, he fixed my water pressure and tightened the shower head. He found what was wrong with my walk in tub and tried to contact the company for the part but was unable to reach them.
Description of Work: Fix water pressure, tighten shower head, check out walk in tub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pathmaker Plumbing
Thanks for the review [Member Name Removed]. Happy to have helped.

Jasman W.
08/2016
5.0
plumbing
  + -1 more
He was awesome. Very knowledgeable and helpful. He made sure I approved everything he was doing before he started. He also explained everything before he proceeded. N
Description of Work: I had, what I thought was a leak. Turned out my toilet was improperly installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Pathmaker Plumbing
Thanks for telling others about us [Member Name Removed].

Adam J.
08/2016
4.0
drain cleaning
  + -1 more
The service turned out okay. I had a couple of clogs in some drains that were fairly easy to unclog. I did not see that and there was also like a service call fee. So, I ended up paying another couple of hundred bucks out-of-pocket for a couple of unclogged drains.
Description of Work: I purchased a Big Deal for Pathmaker Plumbing. It was $39 for $125 worth of plumbing services.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$150

Response from Pathmaker Plumbing
[Member Name Removed], we agreed to work at your tenants property (despite the fact that we don't do rentals) because you purchased the service from Angie's List. We unclogged a toilet and unstopped two other drains in the property. Three drain unclogs for under 300 dollars! We spent about two hours there and walked you through how to do some of that yourself. We even pointed out dome other things that needed attention before they become problems. I get that tenants causing you problems is inconvenient and costly, but i feel certain we treated you well.

LUCY N.
08/2016
5.0
plumbing
  + -1 more
It worked out very well. I would recommend them highly. It was an emergency. I had a leak and he came out that day. The whole thing was like $775 with the parts and labor.
Description of Work: I purchased a Big Deal for Pathmaker Plumbing and it was $75 of plumbing service. He replaced the pipes in the kitchen sink and the kitchen faucet.
Rating CategoryRating out of 5
Yes, I recommend this pro
$775

Response from Pathmaker Plumbing
Thanks [Member Name Removed]. Happy to have taken care of you again!

Landlord Cart P.
07/2016
5.0
plumbing
  + -1 more
Arrived early, was professional and explained services.
Description of Work: Reset toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Pathmaker Plumbing
Thanks for the review

Steve C.
07/2016
5.0
plumbing
  + -1 more
He replaced the spigot as well as a short piece of pipe that was rusting, and then replaced the siding. It looks fine.
Description of Work: hose bib replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

linda G.
07/2016
5.0
plumbing
  + -1 more
It was very professional and such a friendly young man. He knew all about what he is doing and was very efficient. Great personality!!
Description of Work: Bathroom flush valve replaced, connection between tank and wall valve replaced and wall valve rebuilt.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Steven M.
07/2016
5.0
plumbing
  + -1 more
It went extremely well. They were very professional and clearly only used quality parts. The only problem we had was that the dishwasher was not reconnected. I called after hours, and he came right out the next morning to fix it. They carefully explained what they were doing and showed us the damaged parts. It was a good experience for us.
Description of Work: They put in a new sink/faucet/sprayer in our kitchen sink. They also installed a new water filter. We got a guarantee on the fixture.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,014

Response from Pathmaker Plumbing
Thanks [Member Name Removed] . Your continued patronage means a lot.

Beth S.
07/2016
3.0
plumbing
  + -1 more
This was a big deal purchase. It did not turn out well. He said he could not fix the problem without completely taking the fixtures out of the bathtub and also replacing the plumbing behind the wall. That was going to be way more money than we could afford so we decided to wait on that. He wanted to hacksaw the fixtures off the wall of the bathtub because he said the equipment was obsolete. My husband had earlier changed the fixtures at least once so he said that was not true. We felt like we had not been given accurate information. He tried to upsell us because he said the existing equipment was not replaceable. Basically we paid for nothing. He also tried to tell us our water heater was not up to code and there was a problem with the water pressure line on our house so that we would need to have the water line replaced. The simple job of replacing a faucet in the bathtub turned into what would have been a $10,000 job.
Description of Work: .

Rating CategoryRating out of 5
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0


Response from Pathmaker Plumbing
[Member Name Removed], I'm sorry you didnt like the news i left you with. However everything i told you was true. Your tub faucets had already been "repaired" once with aftermarket parts (because original parts are no longer available). I took photos of this and attached it to your invoice. I also pointed out where they had been leaking and causing water damage below the fixture. I don't like the term "upsell" because it implies we are trying to sell you something you don't really need or want. The plumbing code does not exist for plumbers to create "upsells". It exists to inform you of what's safe and acceptable for YOU. Your pressure is too high and your fixtures are too old to expect any lasting repair. I believe in telling people the truth about their situation. Even when that truth causes them to resent me for saying it. You shouldn't resent me. I didnt neglect your plumbing for 60 years. In fact i didn't do ANY plumbing at your house. But, just by reading your review, i can tell that you harbor hard feelings toward me about the truth of your situation. That's not the first time this has happened, nor will it be the last. But please take a minute to ask yourself what youre really upset about? All i did was point out what needed to be done. And it STILL needs to be done. Whether by me or someone else. I'm sorry that's hard for you to hear.

Stephanie O.
06/2016
5.0
plumbing
  + -1 more
John was an absolute pleasure to work with! I woke up to a kitchen sink leaking into the cabinet below. John was able to come out the same day and repaired it while walking me through his process. He made suggestions for continued use as well as tips for maintaining or purchasing new hardware. He was timely, professional, courteous, and knowledgeable. I would definitely recommend him to anyone.
Description of Work: Repaired a leaking kitchen faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

JOEL W.
06/2016
4.0
plumbing
  + -1 more
All is fair in love, war and plumbing. There was a bid sent that covered thousands more for what I thought was just a leaky faucet. Very professional, but not in my budget to add $2000 in safety precautions between the city water and the plumbing in my home that I've lived in for 22 years. Plus $500 to purchase and install the brand of kitchen faucet he will touch. Just a little too steep.
Description of Work: as requested, tightened up a loose kitchen faucet handle, but was unable to fix the leak in the faucet, as i (apparently) need a completely new fixture ; he would not repair anything that was purchased from a normal DIY center. Only would sell me his brand and install that.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Nichole D.
06/2016
1.0
plumbing
  + -1 more
After emailing back and forth we made an appointment for noon today. When he hadn't shown up by 1:15, I reached out only to get the reply that he didn't "service my area". That would have been nice to know before he made an appointment with me! Apparently it was MY fault for not giving him my address sooner(sooner than when we made the appointment?) He still hasn't given me an excuse for why he didn't bother to let me know he wasn't coming. I wish I had read the other reviews before purchasing. I understand not being in his area, but I specifically read the offer and it did not mention that at all. The whole experience was very unprofessional.
Description of Work: Nothing. He did not show up for an appointment, nor did he bother to call.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0
punctuality
1.0

$125

Response from Pathmaker Plumbing
[Member Name Removed], Your experience was a very unfortunate one. It occurred shortly after angies list changed their online business center. This prevented us from seeing important information like addresses and phone numbers when and how we as business owners had been accustomed to finding them. We would not have allowed the appointment to be made if this information was readily available. We have no desire to waste your time or ours. This technical issue has since been remedied. I did offer to make an appointment at a later time at my own expense as a way to apologize but you did refuse even that attempt.

Tahisia M.
05/2016
5.0
plumbing
  + -1 more
AWESOME!!!! John is an extremely honest man and he is a very nice person. I will ALWAYS use him, even if there is not a discount on Angies List.
Description of Work: Rebuilt the inside of 2 toilets due to the poor workmanship of the builders for my home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

FL V.
05/2016
5.0
Nice work; quality materials and attention to detail
Description of Work: Replaced two hose bibs and pipes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

AL W.
05/2016
1.0
plumbing
  + -1 more
I used the on-line scheduling, and left my credit card number. I also gave suggested times of service as well as my contact information. I NEVER HEARD BACK FROM ANYONE. I am still checking to make sure my credit card was NOT charged!
Description of Work: I used the on-line scheduling, and left my credit card number. I also gave suggested times of service as well as my contact information. I NEVER HEARD BACK FROM ANYONE. I am still checking to make sure my credit card was NOT charged!
Rating CategoryRating out of 5
$177

Response from Pathmaker Plumbing
Mr. [Member Name Removed]. We do not now, nor have we ever offered online scheduling. I emailed you the same day you purchased the big deal asking you to call to set up an appointment. You left no phone number for us to call. I am guessing you didnt receive that email and thats why youre leaving this review. Please check your spam folder. If you dont leave a phone number, how do you expect us to reply to you?

peter R.
05/2016
5.0
plumbing
  + -1 more
Very honest and professional. Will use him for all my plumbing needs in the future.
Description of Work: Replaced toilet valves, augered toilets, unclogged drain

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

David F.
04/2016
5.0
plumbing
  + -1 more
He called ahead to confirm an arrival time and was on time. He clearly explained what needed to be done - gave an exact quote - finished in a reasonable time - I'm happy with the work done - will use again
Description of Work: replaced kitchen disposal - fixed leak on outdoor water spigot

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Response from Pathmaker Plumbing
Thanks so much for the review [Member Name Removed]. I appreciate you taking the time to let others know about me.

Amie P.
04/2016
5.0
plumbing
  + -1 more
He was very professional, prompt and courteous. Very willing to answer questions and explain what he did.
Description of Work: fixed leak under laundry room sink, replaced exterior faucet,

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Pathmaker Plumbing
Thanks for the nice review

Angela B.
04/2016
5.0
plumbing, wells
  + 0 more
There are not enough wonderful things that I can say about John Stokes of Pathmaker Plumbing. John had been to our house once before and provided excellent service. When we realized that our well pump was leaking and that we had a broken underground pipe that drained our swimming pool, we called him immediately. He arrived promptly (actually a few minutes early) at the specified time. After analyzing the problem, he showed my daughter and I exactly what was wrong and advised us that the pump needed to be replaced. He quoted us a price, which I considered more than fair, that covered both the parts and the installation. He also repaired the broken underground pipe after informing us that it was really a job that we could do ourselves. Because I do not trust myself to repair such an important pipe, I was more than happy to have him do it. He finished both jobs quickly and was done with both in about 2 hours. He was most professional at all times. I highly recommend him.
Description of Work: Replaced well pump and repaired broken underground pipe that drains our swimming pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,025

Response from Pathmaker Plumbing
Thank you for the review

Brie L.
04/2016
5.0
plumbing
  + -1 more
Pathmaker Plumbing was prompt and professional. Called them in for a garbage disposal that wasn't working for a rental property, he easily scheduled the appointment based on my tenant's availability, came when he said he would, attempted to repair the garbage disposal, and when that wouldn't work he replaced it with a product he had in stock in the car. He brought his young son with him as a training opportunity, and both he and his son were respectful and professional. Billing was done through Square, so I paid and got the receipt immediately. I have and will recommend him for future plumbing needs.
Description of Work: Attempted to repair, then replaced garbage disposal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Response from Pathmaker Plumbing
Thanks for the review.

Misty W.
04/2016
1.0
plumbing
  + -1 more
Did not use. They don't service my area. Received a credit back for this purchase.
Description of Work: Did not use. They don't service my area. Received a credit back for this purchase.
Rating CategoryRating out of 5

Response from Pathmaker Plumbing
Thanks for the review. Unfortunately there are limits on how far we travel to provide our award winning, great service. You happen to live outside those limits. Only Angie's List controls who sees these promotional offers. If it were up to me, I wouldn't email them to anyone outside of my service area. But it is not up to me. I hope this explanation helps you understand a bit about how all this works. .

Travis B.
03/2016
5.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
John was great. He explained everything in detail. What he needed to do, what was wrong with it, why he needed to do it that way in particular and things I should keep an eye on in the future. I couldn't have asked for a better experience.
Description of Work: Used a cable to clean the drainage under the sink and fitted it with a new washer to stop the leak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$175

Response from Pathmaker Plumbing
Thanks for the review [Member Name Removed]! New house looks great. Im sure youre gonna love it.

Contact information

5676 Underwood Ave, Charlotte, NC 28213

pathmakerplumbing.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Drain Pipe Installation,
Wells and Pumps,
Water Filtration and Softening,
Sewer Cleaning,
Natural Gas Lines

FAQ

Pathmaker Plumbing is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 4:00 PM

Tuesday: 9:00 AM - 4:00 PM

Wednesday: 9:00 AM - 4:00 PM

Thursday: 9:00 AM - 4:00 PM

Friday: 9:00 AM - 4:00 PM

Saturday: Closed

Pathmaker Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Pathmaker Plumbing does not offer free project estimates.
Yes, Pathmaker Plumbing offers eco-friendly accreditations.
No, Pathmaker Plumbing does not offer a senior discount.
No, Pathmaker Plumbing does not offer emergency services.
Yes, Pathmaker Plumbing offers warranties.
Pathmaker Plumbing offers the following services: Commercial & Residential Plumbing, Wells & Pumps, Toilets, Gas Line, Water Heaters, Disposers, Tubs, Bathroom, Tankless Water Heaters, Installation & Repairs, Faucets, Thermal Expansion Tanks, Pressure Reducing Valves, Whole House Plumbing Inspections, Leak Detection
Septic Tank, Grease Trap Pumping. Remodel Work, Tile, Drywall

Contact information

5676 Underwood Ave, Charlotte, NC 28213

pathmakerplumbing.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
Closed