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Pathmaker Plumbing

Plumbing, Water Heaters, Drain Cleaning,

About us

Small, family owned local business. Accept all major credit cards, checks or cash. If you’re seeking reliable and affordable residential plumber services in the area of Harrisburg, Charlotte and Concord, NC, turn to the experts here at Pathmaker Plumbing. We’re one of the region’s leading providers of residential plumbing services! At Pathmaker Plumbing, our experienced Charlotte plumbers can assist with a broad range of projects, from troubleshooting and plumbing problems, to replacements and repairs, to new installations and beyond!

Business highlights

13 years of trusted experience

Services we offer

Commercial & Residential Plumbing, Wells & Pumps, Toilets, Gas Line, Water Heaters, Disposers, Tubs, Bathroom, Tankless Water Heaters, Installation & Repairs, Faucets, Thermal Expansion Tanks, Pressure Reducing Valves, Whole House Plumbing Inspections, Leak Detection

Services we don't offer

Septic Tank, Grease Trap Pumping. Remodel Work, Tile, Drywall

Amenities

Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.7349 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
9%
3
7%
2
2%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.7
responsiveness
4.8
punctuality
4.9
Showing 126-150 of 349 reviews

Irma C.
09/2014
5.0
plumbing, water heater repair
  + 0 more
They did a remarkably well. I plan on using them again.
Description of Work: I purchased a deal for $49 water heater flush and plumbing inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

James C.
09/2014
5.0
plumbing, water heater repair
  + 0 more
John was quick to respond to my initial problem of a giant leak from the pipes in my yard. He gave me a temporary fix, and then set up a time to fix the problem. He explained everything and then let me choose which options were best for me. John was very professional and I would use him again without any hesitation.
Description of Work: Fixed a leak in the pipes in my yard. Added a pressure meter to my water coming from the city in order to regulate the pressure. Added a pressure meter to my hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Diane D.
09/2014
5.0
plumbing
  + -1 more
They did a great job. The man that came out was courteous and explained everything.
Description of Work: I had a leaking faucet in my tub that the fixed as well put in a shut off valve on my water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Lincoln A B.
08/2014
5.0
drain cleaning, plumbing
  + 0 more
John came when he said it would, and he was fast. I had started to do the faucet replacement in the vanity with HomeDepot parts, and the values (very old) were leaking, and I couldn't stop it, so we were anxious for a plumber to come out right away. John called back and replied to our email within an hour of our reach out to him early Monday morning. He was at the house by Monday afternoon! John's was very skilled in replacing the values, and did so without breaking the plumbing in the wall (which I was very much afraid could happen given the mixture of metals (think electrolysis) and the age (60 years). The faucet he installed is REALLY high quality. John also fixed the slow draining issues in the vanity. I would use john again in a minute... inf act I'm reaching out to him now about some additional bathroom renovation recommendations...
Description of Work: New shut off valves and escutcheons under lav sink in hall bath. $175 New angle stop (and shut off value) on toilet hall bathroom $125 New Wolverine Brass lav faucet in hall bath. Parts $175. Labor $125. Senior Discount: 10%

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$570

Response from Pathmaker Plumbing
I appreciate the recommendation [name removed]. Thanks a lot!

Agnes B.
08/2014
1.0
plumbing
  + -1 more
The price of the estimate was too high and their follow-up was poor.
Description of Work: They provided an estimate for bathtub repair/replacement. They came out once and then were then supposed to schedule to come back out but never did. For the first appointment they came out quickly.

Rating CategoryRating out of 5
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0


Response from Pathmaker Plumbing
Thanks for leaving me a review. I understand your disappointment in our quote, but your one piece fiberglass tub was broken apart and could not be repaired (permanently). The follow up took longer than I would have liked because I was trying to find a tub that would fit yours as it was an odd shape from the early 1980s. I explained that to you though. I am certain that you would have found a lower bid than mine for that replacement as there are thousands if low quality low price tubd being put in every day, I explained that to you as well. My bids are for good quality work. Thats all I can afford to offer

MAGDALENA C K.
08/2014
5.0
plumbing
  + -1 more
He did exactly what I wanted plus more. He was very informative. He was really amazing. I have recommended him to someone else.
Description of Work: Purchased a Big Deal. Replaced bathtub fixtures.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Pathmaker Plumbing
Thank you for the review and for leaving me positive feedback.

Jim W.
08/2014
5.0
plumbing, water heater repair
  + 0 more
My 17 year old water heater started making high-pitched, whistling noises recently, so when I saw the $49 special for a water heater flush and inspection, I called immediately in hopes that I might be able to get a few more years from my current water heater. John came out, flushed the water heater, and took time out to explain everything from building codes and water pressure limits to corrosion and protective anodes. It turns out that my water heater is in horrible shape and needs to be replaced soon. I'll be calling John at Pathmaker Plumbing as soon as my budget allows (or my current unit blows up).
Description of Work: Water Heater Flush and Plumbing Inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Pathmaker Plumbing
Thanks for leaving me a review. When youre ready, ill be ready!

Xiong L.
08/2014
5.0
plumbing
  + -1 more
It was good. They got the job done in about 30 minutes. The scheduling was fast.
Description of Work: It was a Big Deal for $49 for a Plumbing Service Call, Plus One Hour of Service. They fixed a leak for a faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pathmaker Plumbing
Thanks for the review!

Michael B.
08/2014
5.0
plumbing
  + -1 more
There were no troubles with scheduling. The technician was able to complete the job in about an hour to an hour and a half. Everything was fine.
Description of Work: I purchased a Big Deal for a plumbing service call. They replaced an outdoor faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pathmaker Plumbing
Thanks for leaving me a review! I appreciate your business.

Cynthia L.
08/2014
5.0
plumbing, water heater repair
  + 0 more
He was very knowledgeable. I would use him for future plumbing needs. Plus the dog liked him :).
Description of Work: Flushed out water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Nancy P.
07/2014
5.0
plumbing, water heater repair
  + 0 more
Very friendly, punctual, responsive and professional.
Description of Work: Installed pressure reducing valve and expansion tanks on my hot water heaters.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,235

Response from Pathmaker Plumbing
Thanks for taking the time to leave me a review. Im happy to know we got that water piping switched back to where it should be. You just never know what kond of a mess the previous home owners will leave you with.

susan S.
07/2014
2.0
plumbing
  + -1 more
Not great. We needed a plumber and their first availability was for 2 weeks later. Three days later, our plumbing problem turned into a flooded bathroom with damage of over $11,000 in the house. We thought the coupon indicated they were available. If we knew it would take so long, we probably wouldn't have wasted time on the coupon and could have gotten another plumber in sooner.
Description of Work: .
Rating CategoryRating out of 5
$139

Response from Pathmaker Plumbing
While I am troubled to hear of your flooded house I must point out that the coupon you purchased for our service call had no dates attached to it. I never came to your house. I never did any work for you. If you needed me there urgently it was easy to say so. There is no way for you to know ahead of time when a plumbing emergency will occur. One thing is for certain though, I get backed up a week or two sometimes because I am in demand. Thats a good thing. Thats what I work with hard to become. Ive earned a good reputation because I treat people well and do good work. Going on Angie's List and leaving me a d rating is inappropriate. I cant be responsible for plumbing in a house I have never been to. And I shouldn't be rated down because I am in demand.

Eduardo F.
07/2014
5.0
plumbing
  + -1 more
Provider is extremely professional. Did the job as expected. I was extremely satisfied and liked that he uses a lot of technology which makes everything easier. Obviously plumbing is not a cheap job, but if I have to hire a plumber in the future again, I will consider his services.
Description of Work: Fixed a faulty shower valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Jen G.
07/2014
5.0
plumbing, water heater repair
  + 0 more
He responded quickly and was punctual. He was professional.
Description of Work: John changed the main pressure valve and release valve. He replaced water heater pressure regulator tank. He also dramatically improved water pressure in the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Robert A.
07/2014
5.0
plumbing
  + -1 more
it went great. No additional charge for the minor repairs although he easily could have / should have. He seemed more interested in developing a customer relationship than trying to make a quick buck. I was really impressed with his punctuality, communication, and overall disposition. I will be using Pathmaker again soon!
Description of Work: Checked water pressure in house. Performed minor repairs on shower head.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Eric T.
07/2014
5.0
drain cleaning, plumbing
  + 0 more
John arrived as scheduled. He worked quickly to complete the tasks within the 2 hours allotted (I had purchased an Angie's List deal for 2 hours of service). He completed the replacement of 5 old "twist" style water shut off valves with updated 1/4 turn ball valves. He also looked into a slow drain on one of the sinks. In addition, we discussed several future projects ranging from a few more valves, pressure reducer and outdoor faucet repair. He was very professional and knowledgable and I will definitely have him back to do the additional work soon. One additional thing...John was very upfront that he does not install customer supplied parts since he cannot assume liability for their quality. Overall, a very good experience.
Description of Work: Cleared a slow drain; replaced 5 water line valves (1 toilet, 2 sink (hot) and 2 sink (cold)). He also checked water pressure to house and we discussed some future projects.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Pathmaker Plumbing
Thanks for the review and for helping me raise awareness about not installing customer supplied parts or materials.

Karen M.
07/2014
5.0
plumbing, water heater repair
  + 0 more
Work went wonderfully! He was punctual and very knowledgable about plumbing. (He geeked out a bit on us, it was actually kinda awesome seeing him that passionate about his trade.) He got the work done in an afternoon and we haven't had a drip from the water heater since!
Description of Work: Used an Angie's List coupon to have him come check out our water heater. It was dripping constantly from the overflow pipe and we were concerned because even adjusting the temperature didn't fix it. He flushed the water heater and diagnosed the under lying issue as too much water pressure. Water coming into our house was over 120 PSI. It should have been closer to 70 PSI. He put in a water regulator and retro fitted the heater with a pressure bladder to bring us up to code.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Terri H.
06/2014
5.0
plumbing
  + -1 more
They made it out within a week and scheduling was good.
Description of Work: They replaced the flapper and valve on our master bathroom toilet.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Dave L.
06/2014
5.0
plumbing
  + -1 more
Ultimately, we purchased an entirely new toilet from them which they installed as well. They showed on time, did a good job with the installation, and were friendly and courteous when dealing with us. They also didn't leave behind any messes after the work.
Description of Work: We purchased a Big Deal for them to do a toilet tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$560

Joseph G.
06/2014
5.0
plumbing
  + -1 more
It was just a phone call. I appreciated their honesty.
Description of Work: I got a quote from another company for a gas line installation. I thought that the quote was really high, so I called Pathmaker. They were very honest and let me know that the first quote was in line for the type of work being done. They felt that they would come very close to that price. I really appreciated their honesty even though it meant that they would not get my business.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,600

Leisa H.
06/2014
5.0
plumbing
  + -1 more
He was good. He did the work and it was fine. Others should use them. The price was good because we got the deal from them. He was very quick and on time. He was very quick and on time.
Description of Work: We got a faucet that was loose and he readjusted it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Pathmaker Plumbing
Thanks so much for taking the time to leave me a review.

sharon C.
06/2014
2.0
plumbing
  + -1 more
He talked too much about how great he was and then gave us a ridculous estimate and he had someone else do the plumbing.
Description of Work: Gave estimate

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0

$25

Response from Pathmaker Plumbing
Wow, I dont remember our visit like that at all! I quoted you 275 dollars to replace your bathroom sink which has rusted through. 275 parts and labor. The estimate I sent had several options, listed clearly and seperately. I hope you didnt just look at the total at the bottom, which automatically adds all the options, and think that I was asking for that amount. Well, anyway, thanks for leaving me this review. If you had any questions or concerns about the estimate I sent you, you could have always called.

Barry H.
06/2014
5.0
plumbing
  + -1 more
The service man examined the sink which was original to my house and over 50 years old. The original pipes were of a size which is no longer available. Since the drain trap was also no longer functional, I opted to replace the old sink with a new pedestal sink. The serviceman installed the sink, put in new pipes and faucet, installed shut-offs for the water lines, and he also repaired the water line for my icemaker in the kitchen. I was very pleased with his work, professionalism, courtesy - and felt he gave me more than an adequate discount for the coupon. I am still very pleased with the work.
Description of Work: I knew my service would require more than just a minor service call like I had purchased in advance, but I also felt it would be a worthwhile coupon/discount on any work I had done. I applied the coupon to the repair for a leaky bathroom sink, which had given me problems with other plumbers previously.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Pathmaker Plumbing
Thanks for leaving me a review [member name removed]! That new sink and faucet give that bathroom a very nice fresh look. Nice choice going with that one.

LEE B.
06/2014
4.0
plumbing
  + -1 more
He was able to fix one. The front faucet did not have access to water shut off. Felt it was an expensive job for such a minimal time. They were very prompt.
Description of Work: This was a big deal and we asked them to fix two washers for outside faucets.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Pathmaker Plumbing
Thanks for taking time to leave me a review. Unfortunately, your builder didnt leave you a way to shut the water off to your individual condo from the outside.Thats why we couldnt make the other repair without shutting down your neighbors water at the same time. As far as the costs goes, we were there for over an hour and you only paid 49 dollars, which includes the service fee! I opted not to charge for the extra time (the big deal only covers 1/2 hour of labor) because I felt bad I couldnt get to the other repair. (which is your builders fault)

Kathryn M.
06/2014
5.0
plumbing
  + -1 more
I would not hesitate to use Pathmaker Plumbing in the future.
Description of Work: John replaced bathroom vanity faucets and was very knowledgeable about replacement faucets. He also discovered a potential plumbing problem with our hot water exchange--explained it thoroughly, and we had him do the necessary repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from Pathmaker Plumbing
Thanks so much for the review. I appreciate your trusting me with your home.

Contact information

5676 Underwood Ave, Charlotte, NC 28213

pathmakerplumbing.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Drain Pipe Installation,
Wells and Pumps,
Water Filtration and Softening,
Sewer Cleaning,
Natural Gas Lines

FAQ

Pathmaker Plumbing is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 4:00 PM

Tuesday: 9:00 AM - 4:00 PM

Wednesday: 9:00 AM - 4:00 PM

Thursday: 9:00 AM - 4:00 PM

Friday: 9:00 AM - 4:00 PM

Saturday: Closed

Pathmaker Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Pathmaker Plumbing does not offer free project estimates.
Yes, Pathmaker Plumbing offers eco-friendly accreditations.
No, Pathmaker Plumbing does not offer a senior discount.
No, Pathmaker Plumbing does not offer emergency services.
Yes, Pathmaker Plumbing offers warranties.
Pathmaker Plumbing offers the following services: Commercial & Residential Plumbing, Wells & Pumps, Toilets, Gas Line, Water Heaters, Disposers, Tubs, Bathroom, Tankless Water Heaters, Installation & Repairs, Faucets, Thermal Expansion Tanks, Pressure Reducing Valves, Whole House Plumbing Inspections, Leak Detection
Septic Tank, Grease Trap Pumping. Remodel Work, Tile, Drywall

Contact information

5676 Underwood Ave, Charlotte, NC 28213

pathmakerplumbing.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
Closed