NOT A GEEK

Well - all work was completed

Very good mike is a real pro

Extremely well done!

Good communication and patient.

Great! Mike's suggestion worked.

Very Good.

Great job! Thanks a lot!

He was nice and professional.

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Great. A totally positive experience and I am very happy to have met Mike and to have found a top notch computer technician who really cares about his clients. Thanks for saving all my important Data, Mike!

We talked for about 5 minutes. Mike knew specific questions to ask that quickly got to the probably causes of the problem. I probably won't get the box fixed because it's about 4-years old, but I'm _very_ impressed that 1.) a real person answered the phone on a Sunday afternoon. 2.) he provided sound advice that basically said "You can spend money to fix the PC but it might not be worth it." and 3.) he provided the name of a company that can help if I want to pursue a fix.

My husband met Mike through a networking group so I called him and he said he would try his best to fix my problem over the phone at no charge. We eventually decided he needed to see my computer in person and was there in just a couple hours. He did several diagnostics and while we weren't able to pinpoint exactly what went wrong, he ended up restoring my computer to a point earlier in the week, which fixed the problem. He also gave me numerous tips about how to keep my computer in shape and ways to backup. I followed his advice, bought an external hard drive and he spent time with me on the phone (at no charge) going step by step with me in creating a backup system that works for me. He's also answered several emails (also at no charge) whenever I've had a problem or question. He's great to work with and even though I've only paid him for 2 hours of work, he's spent at least that amount for free answering questions and giving me tips. I'd recommend him to anyone!

When Mike came to our home to diagnose the problem, he could not fix it on site, but rather had to return it to his office for further work. We were without the computer for no more than 48 hours, and when Mike returned, he set it up and had it working perfectly. Mike was very knowledgeable and acted very professionally.

I have used Mike on several occasions and have found him to be both professional and a pleasure to work with. He is knowledgeable, responsive and very easy to communicate with. He always explains (in understandable terms!) what is going on and what he is doing. Also very reasonably priced relative to other services that I have used.

I am delighted with the new computer and am so glad he advised me to upgrade to a 22" monitor. He saved me about $200 in service fees that the store recommended. He was able to accomplish the same thing for a lot less. He also knew where to buy everything for the least amount of money. I am not computer literate, but his instructions were easy to understand and I can now do a lot things myself that I could never do before. I plan to have him come back and give me some more lessons.

Mike was able to come the day after I called and arrived promptly at the scheduled time. Very pleasant to work with and very good at explaining what he was doing and making sure I understood all that he was doing. Everything went well just as planned. He was very efficient with his time. I have used another Angie's List computer repair company before on several occasions but will easily choose Mike first the next time a need arises.

I was delighted to have my problem diagnosed and solved over the phone. They did not charge me for the call, so my only expense was for a new router which I got on sale for $50. Had I used any of the other companies, I would have had to pay for a service call. Not a Geek told me to call anytime I needed advice, and I would only be charged for any service they performed.

Once Mike got involved it went very well. He handled all the communications with Dell and saved me from having to buy a new hard drive or a new computer. I was up and running in three business days. The only delay was due to Dell. After the work was finished, my computer was exactly the same as before the problem began.

It went very well. Mike responded to my call immediately, found the best deal on a new computer, and stayed late that evening to make sure I was completely functional. He helped me check my online accounts to make sure they were secure and to change all my passwords. He also worked with me to protect any confidential information on my new computer from falling into the wrong hands. My computer is crucial for my work and his rapid response was a lifesaver.

Everything went very smoothly. We had spoken on the phone prior to the appointment, so he was well prepared and had all the necessary equipment with him when he arrived. I particularly enjoyed his tutoring. I am not very computer literate, and found him very easy to understand.

It went very well. Considerable time and effort was required, but the fee was capped at $300. Please note that I previously had another technician work on the problem who failed to solve it, but billed me anyway. Mr. Grabowski guaranteed a solution and did not bill until the problem was completely resolved to my satisfaction.

He is fabulous- responds quickly & will help you over the phone at no charge. You can always call in & ask questions!