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NOT A GEEK

Computer Repair, Computer Sales, Computer Training

About us

On-site and remote service for PC and Mac. One man shop. No answering machines or 800 numbers. Free phone consultation. Quick response and fast turnaround. MBA with 25 years of corporate IT experience. Instructor for Carolina Learning Connection. Serving Mecklenburg county and surrounding areas.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

On-site computer service which includes troubleshooting, repair, tune-up, upgrade and migration, security, virus removal, backup and recovery, wireless networking, video streaming. Personal and classroom training also available. Support for Windows and Mac, as well as other smart devices including iPads, tablets, and smartphones, Microsoft Office including Outlook, iTunes, Netflix, apple TV, and Roku.

Amenities

Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.9225 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
0%
3
2%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 225 reviews

Kay S.
03/2021
5.0
computer repair
  + -1 more
Mike Grabowski did an excellent job of installing our new computer. He was professional, expert knowledge with computers, punctual and made sure everything from old computer to new, transferred perfect. Highly recommend! Pete & Kay Smolinsky
Description of Work: New computer installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

ADAM R.
02/2021
5.0
computer repair, computer training, computer sales
  + 1 more
Mike is fantastic! Our small company has used his services for over 7 years and he is our go to guy for just about all of our computer needs. He is reliable, personable and guarantees satisfaction. I would highly recommend him.
Description of Work: Backed up my computer before everything to a new computer. He also trained me on how to use the new computer's features.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Stephen C.
01/2021
2.0
computer repair
  + -1 more
He was never able to install the new backup or consolidate my data. After three hours of time my computers are in the same condition. My recommendation is to hire a geek rather than a nice elderly man.
Description of Work: Consolidate and backup data

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$270

Response from NOT A GEEK
I was asked to examine three Apple Mac computers in terms of hardware, software, and backup. To make a long story short, one was ok, another old and underpowered, and the third obsolete. A mixed bag of backups were being used. Fortunately, Apple iCloud with a 50 GB storage upgrade was among them. I located all contacts, calendar events, documents, and over ten years of personal photos in the cloud. iCloud is an industry leading standard. It automatically backs up and synchronizes across all Apple devices in an account. This is a perfect solution. I don’t expect to please all the people all of the time and respect the opportunity for Angie’s List members to provide feedback. This review, however, is the equivalent to having a clean medical exam and criticizing the doctor for not taking further action. I am particularly appalled by the last comment. It was insulting, discriminatory, and unnecessary.

Bobbie S.
07/2020
5.0
computer repair
  + -1 more
FANTASTIC! Mike is extremely responsive, professional and sensitive to professionalism and issues of a business owner. He knows how to "keep the tension out of the air".
Description of Work: computer servicing issues

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kelly B.
05/2020
5.0
computer repair
  + -1 more
As soon as I put in quote for Not a Geek's services, I was called by Mike! He helped me immediately and told me the quick way to solve the problem. My laptop now has audio thanks to his encouragement and helpfulness. Would recommend him over and over again!
Description of Work: Laptop Audio

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michelle A.
10/2019
5.0
computer repair
  + -1 more
I have been working with Mike since circa 2014/2015. He has helped me with an array of software and hardware issues. Mike is very responsive and often is able to help me remotely as well. Mike has helped me twice in 2019 on multiple issues, and also for several hours in Dec 2018. I really enjoy working with Mike and I highly recommend.
Description of Work: Excellent Computer service in 2019
Rating CategoryRating out of 5
Yes, I recommend this pro

David S.
10/2019
5.0
computer repair
  + -1 more
It was fantastic! They're professional and friendly.
Description of Work: He rebuild a Mac laptop for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Trent T.
10/2019
5.0
computer repair
  + -1 more
I have two Ring doorbells and Amazon Dot Alexa devices. These got messed up when I had to change my Wi-Fi password. I also have two digital photo frames that stopped working. Mike got everything up and running in one quick visit. He also showed me how to use Face ID on my iPhone and convinced me to take advantage of that technology. I was skeptical at first but now I think it’s great. I really appreciate having a resource that’s up to date on all the latest technology.
Description of Work: Fixed Ring Door bells Plus handles all my tech needs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Eddie E.
10/2019
5.0
computer repair
  + -1 more
It went great. I have used Mike for 6 years now and always solves my problems. I am a senior citizen and cant figure out things on my own. Mike always solves the problem and get me back on track. I wouldn't let just anyone in my house and into my computer with all the bad things that happen these days.
Description of Work: Fix the computer from blocking emails that I wanted in my in box...not spam

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

BEVERLY D.
10/2019
5.0
computer repair
  + -1 more
I needed a laptop and didn’t want to give up my desktop. I like the larger screen, full keyboard, and using a mouse. I have always worked at my desk with my papers and files close at hand. Mike came up with the perfect solution. He replaced my desktop with powerful new laptop that connected to rest of the system through a single cable. The same cable would also keep the laptop fully charged. Now I have the best of both worlds. I can work at the desk in comfortable surrounding while home, and go on the road to my vacation home and visit family using the same computer . At home, the computer is tucked away out of sight so It looks and feels just like the old desktop.He also transferred everything from the old machine so it looks and feels exactly the same. The only thing different is that the new computer is much faster.
Description of Work: New Laptop Computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Myron T.
10/2019
5.0
computer repair
  + -1 more
Mike was great. He quickly figured out my issue and made the necessary adjustments. Would highly recommend him. It was very easy to schedule the appointment and he arrived right on time.
Description of Work: Fix my WIFI/internet issues

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Prosser C.
09/2019
5.0
computer repair
  + -1 more
Very punctual. Called within a one hour from my email (on a Saturday) and we set an appointment. Very knowledgeable. Got some info from me about my problem. Checked my whole system and corrected the problem within an hour (i have complicated system). I was very impressed with Mike (owner) and will definitely call him again with any computer system issue. I would highly recommend him because of punctuality, knowledge, pricing and ability to solve my problem. Best service and price that I have had.
Description of Work: My networking system did not work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda R.
08/2019
5.0
computer repair
  + -1 more
It went great! Mike made recommendations for what I needed, keeping my price range in mind. He did an excellent job of setup and data file transfer and had me up and running in a short period of time. He is always very reachable, responsive to questions and helpful. I can’t imagine using anyone else for my computer servicing needs!
Description of Work: Recommendations for and setup of a new laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeanne M.
07/2019
5.0
computer repair
  + -1 more
I have worked with Mike for over 10 years and have never been disappointed. If possible, he uses a remote view to help w/those issues that do not need to be hands on. Every issue over the years has been resolved w/ his help. I highly recommended him and NOT A GEEK.
Description of Work: Computer repair, software fixes, computer advise

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

diane S.
01/2019
5.0
computer repair
  + -1 more
He was very professional, efficient, and knowledgeable about computers. I would definitely recommend Mike for computer technology help.
Description of Work: Mike researched a battery for my older model computer, sent me a quote, and installed it on site.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert W.
01/2019
5.0
computer repair
  + -1 more
Very diligent, courteous. Gave some good advise, would hire/recommend!
Description of Work: retrieval of data on computer that crashed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Trent T.
10/2018
5.0
computer repair
  + -1 more
This may seem trivial, but it isn’t. I have a desktop computer, a wireless printer, three roku streaming media players, an iPad, two iPhones, two Ring Pro video doorbells, and a surveillance system. These all connect to my mesh whole house Wi-Fi setup. They all needed to be updated to the new password and tested to make sure everything still worked together. Mike did so with very little effort on my part. I wasn’t present for most of the work, but felt comfortable giving Mike access to the premises as I had on numerous other occasions. He is honest, dependable, knowledgeable, and always gets the job done. He did the same thing at my lake house. The network there wasn’t as complicated, but the old password didn’t work anymore. I thought the router needed to be replaced, but Mike did a factory reset and now everything works fine. I just had to give him the combination to my keypad and he did the work by himself unattended.
Description of Work: Changing Wi-Fi password.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129.99

John W.
10/2018
5.0
computer repair
  + -1 more
Mike really knows his stuff. Very polite professional and knowledgeable. Easy to work with. I would definitely hire him again. I highly recommend him!
Description of Work: Help set up wireless access point for remote monitoring of a generator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eddie E.
10/2018
5.0
computer repair
  + -1 more
It was a great experience. Mike helped me select a good product and then set it up with Microsoft Office and Internet security. This was a bit challenging as she lives in AZ and we are in Charlotte, NC. Mike was able to migrate all the data from her old computer remotely. This was all done with no glitches. I have used Mike several times in the last 5 years as he always goes above and beyond to patiently help me.
Description of Work: Buy and set up a new laptop computer for my granddaughter

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

ALAN C.
10/2018
5.0
computer repair
  + -1 more
I called Mike. He listened carefully, diagnosed the problem and told me what to do. It worked perfectly.
Description of Work: Needed advice on conflict between two versions of Microsoft Outlook

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BEVERLY D.
10/2018
5.0
computer repair
  + -1 more
Mike has been my technology guru for over ten years. In that time he installed and fixed my computers and printers. When I got an iPad, he set me up with wireless. When I wanted Netflix, I called him and now I can stream from anywhere in the house. My friend recently convinced me that I needed a video doorbell, and maybe some other smart home devices. Her son just happens to work for a company that specializes in home automation so I called them. They were expensive and their sales rep was pushy. He tried to sell me a bunch of services and equipment I didn't think I needed. I decided to call Mike and asked for his advice. He recommended a Ring Doorbell, a robovac, and a simple surveillance system. He purchased and installed the equipment for a fraction of the price I was previously quoted. He also added a few light switches that work on timers and voice commands. All this stuff is simple to use even for non-techies like me. It can also be accessed from my smart phone which is great especially when I'm away. Imagine, I can vacuum my house while on vacation. I love my semi-smart home and am so thankful I thought of Mike for this project.
Description of Work: Recommend and install home automation devices.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Thomas P.
07/2018
5.0
computer repair
  + -1 more
We enjoyed meeting with Mike! He was very prompt in getting to our home and got right to work figuring out what was going on with our desk top home computer. He was very methodical in diagnosing what was wrong, and then got right to work in coming up with a plan to fix. He was able to retrieve the information from our hard drive and discussed with us what the best decision for us to do. Our computer was about 7-8 years old and the suggestion was to get a new computer. Mike went to the Best Buy website and even helped us figure out which new computer to purchase that was within our budget. He bought it, picked it up, loaded the new one with programs we use and brought it back the next day and set it up at our home. He went over any questions we had, showed us a few things that were new on this version, and said to contact him with any questions we had. All in all, it was the best decision we made! You won’t regret going with him for any computer problems that you are having.
Description of Work: Our home desk top computer had quit working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BRUCE F.
05/2018
5.0
computer repair
  + -1 more
Mike was just the person I needed. He was very professional; extremely knowledgeable, patient, and determined to do all that was required; and he accomplished it. He even communicated by email afterwards when I needed help with a web site. I would recommend him in the highest terms!
Description of Work: Set up everything needed on new laptop; transferred information from old to new.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ROBIN & EDLA B.
01/2018
5.0
computer repair
  + -1 more
Mike has come to our rescue several times. He's very responsive by phone and comes when he says he will. He's patient with those of us who are marginally computer literate.Willing to suggest optional fixes for us to try without having to buy new gear. We will no doubt need him again!
Description of Work: Fixed problems with desk top and laptop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dorothy R.
12/2017
5.0
computer repair
  + -1 more
Great! Mike worked his magic. When he left all problems were fixed.
Description of Work: Computer was acting strange

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

28210 5800 Sharon Road, Charlotte, NC 28210

http://www.notageeknc.com

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Computer Sales,
Computer Training

FAQ

NOT A GEEK is currently rated 4.9 overall out of 5.
NOT A GEEK accepts the following forms of payment: Check
No, NOT A GEEK does not offer free project estimates.
No, NOT A GEEK does not offer eco-friendly accreditations.
No, NOT A GEEK does not offer a senior discount.
Yes, NOT A GEEK offers emergency services.
No, NOT A GEEK does not offer warranties.
NOT A GEEK offers the following services: On-site computer service which includes troubleshooting, repair, tune-up, upgrade and migration, security, virus removal, backup and recovery, wireless networking, video streaming. Personal and classroom training also available. Support for Windows and Mac, as well as other smart devices including iPads, tablets, and smartphones, Microsoft Office including Outlook, iTunes, Netflix, apple TV, and Roku.

Contact information

28210 5800 Sharon Road, Charlotte, NC 28210

http://www.notageeknc.com