Nick & Co

Company was very responsive to my needs - gave the most competitive estimate and had the brand name that I trust (TRANE). They showed up when expected and had the system replaced within 24 hours. Company had to come back twice, because the AC pipes in my older home caused some installation problems. Both times, they were very quick and responsive. The system has been installed for 90 days now and running like a champ. My electric bill has gone down by almost $20.00 per month as well. Great company!

Excellent service from two polite and competent service men. Overall staff support was responsive and thorough. I would use this company again.

I called on a Tuesday morning and Dee was very nice, but said they were on overtime rates ($120/hour) if I wanted someone to come out before Thursday. I decided to wait until Thursday. Nick checked the unit on Thursday morning and estimated that it would cost around $400 to repair the unit, plus the $70 hourly minimum charge, totaling $470. I thought it was customary to waive the minimum hourly charge if the repair exceeds that amount. Also got defensive when asked for details of what was wrong with the unit. When I told him I'd have to get back with him on the repair he added a $50 return trip charge to the estimate. Not a good experience. Called someone else out the next day who charged much less and was much nicer.

I WAS SCHEDULED FOR THE LAST APPOINTMENT OF THE DAY AND NICK WAS RUNNING A LITTLE LATE FROM THE LAST JOB, BUT HIS OFFICE KEPT ME UPDATED ON WHAT WAS HAPPENING AND WHEN TO EXPECT HIM. NICK WAS VERY PROFESSIONAL AND EFFICIENTLY PROCEEDED TO COMPLETE THE WORK REQUESTED OF HIM. NICK RESPONDED TO THE QUESTIONS I POSED TO HIM AFTER HE COMPLETED THE WORK. HE WAS POLITE AND PROFESSIONAL.

I CALLED THE FIRST OF SEPTEMBER TO HAVE MY HEATING SYSTEM SERVICED. FIRST, I WAS TOLD THEY WERE ONLY SERVICING AC UNITS, THEN I WAS TOLD THEY WERE ON VACATION AND WOULD TAKE CARE OF ME THE 1ST OF OCTOBER. TODAY IS 10/12/05. THEY STILL HAVE NOT CALLED.

NICK WAS ON TIME FOR INITIAL APPOINTMENT AND PROVIDED TWO QUOTES ON DIFFERENT SYSTEMS THAT WE DISCUSSED UPON INITIAL REVIEW OF OUR NEEDS. THE QUOTE(S) WERE RECEIVED QUICKLY AND WERE REASONABLE; PROVIDED OPTIONS DEPENDING ON OUR NEEDS AND CONSCIOUS OF COST. SERVICE WAS INSTALLED QUICKLY, EFFICIENTLY, AND THE MAN (JIM) INSTALLING THE UNIT WAS WONDERFUL. WE HAD A VERY PLEASANT EXPERIENCE.

SOMEONE (DEE) IS ALWAYS THERE TO ANSWER YOUR CALLS. YOU GET A CALL BEFORE A SERVICEPERSON SHOWS UP, SO YOU DON'T HAVE TO WAIT AROUND ALL DAY. NICK LOOKED AT OUR COIL WHEN IT NEEDED REPLACING & SPENT EXTRA TIME EXPLAINING EVERYTHING & ANSWERING MY QUESTIONS. WHEN OUR UPPER A/C WAS SERVICED, SOMEONE CAME OUT IN A DAY, TOLD ME HOW TO MAINTAIN THE FAN OUTSIDE & GAVE ME INFO ON A POSSIBLE FREON LEAK. ALWAYS VERY HELPFUL SERVICE PEOPLE (THEY TELL YOU WHAT THEY ARE DOING AS THEY DO IT) & POLITE (THEY COVER THEIR SHOES BEFORE ENTERING YOUR HOUSE).

SHOWED UP ON TIME AND WERE VERY PROFESSIONAL. PUT IN A VERY LONG DAY TO COMPLETE JOB, AND CLEANED UP AFTER THEMSELVES.

I SPOKE TO NICK ON SEVERAL OCCASIONS BEFORE I MADE A DECISION. AT LEAST 20 MINUTES EACH CALL, AND HE WAS PATIENT IN ANSWERING ALL OF MY QUESTIONS. WOULD DEFINITELY USE HIM AGAIN

THE WORK WAS DONE WELL AND THE COST WAS COMPETITIVE. DEE (IN THE OFFICE) WAS EXTREMELY NICE, HELPFUL AND PROMPT IN RETURNING CALLS.

NICK DID A GREAT JOB IN SERVICING OUR FURNACE. WE ASKED HIM TO QUOTE A BYPASS HUMIDIFIER. HE RECOMMENDED NOT INSTALLING IT IN THE UPSTAIRS HEATING SYSTEM BECAUSE OF THE CHANCE OF FROZEN PIPES. VERY HONEST AND NOT LOOKING TO MAKE A QUICK BUCK. WE HAVE DECIDED TO HAVE HIM INSTALL OUR DOWNSTAIRS HUMIDIFIER.

PROFESSIONAL & HELPFUL. I RECENTLY PURCHASED THIS OLDER HOME, AND I APPRECIATED THE FEEDBACK.

I CALLED AGAIN IN A WEEK AFTER NOT HEARING BACK AND WAS TOLD THEY ARE SWAMPED WITH WORK. AFTER ANOTHER WEEK (2 WEEKS TOTAL) I DID NOT HEAR ANYTHING, BUT SAW THE OWNER AT A LOCAL STORE AND TOLD HIM WHAT MY EXPERIENCE HAD BEEN SO FAR. HE CAME THEN TO LOOK AT THE JOB. HE CALLED BACK AND LEFT A MESSAGE FOR QUOTE ON WORK (NO WRITTEN ESTIMATE). THE BID WAS VERY HIGH. I AM NOT PLEASED WITH TOTAL LACK OF RESPONSIVENESS. I FELT I SHOULD HAVE JUST BEEN TOLD THAT THEY WERE UNABLE TO DO THE WORK.

NICK AND COMPANY IS EXCEPTIONAL. FROM MY CONVERSATIONS WITH DEE TO SCHEDULE WITH NICK, TO THE WORK PERFORMED, THIS COMPANY IS OUTSTANDING TO WORK WITH. HE IS COURTEOUS AND POLITE. HE WAS VERY QUICK TO RESPOND (GIVEN THE SECOND FLOOR UNIT WAS NO LONGER WORKING AND IT WAS 90 DEGREES IN THE HOUSE). HE WAS METICULOUS ABOUT NOT TRACKING DIRT FROM OUR ROOF OR MUDDY YARD INTO THE HOUSE. I WILL DEFINITELY CALL HIM FOR ALL OF MY SERVICE AND REPLACEMENT NEEDS. HE TREATED ME WITH RESPECT, RECOGNIZING THAT I AM NOT AN A/C EXPERT AND EXPLAINING HOW MY SYSTEMS WORK.

WE WERE ABOUT TO HAVE AN OPEN HOUSE ON SUNDAY, AND THEY WALKED US THROUGH SOME TROUBLESHOOTING OVER THE PHONE. FINALLY, WE DID HAVE TO HAVE THEM OUT AND NICK SAVED US MONEY, AND HELPED US OUT AT THE LAST MINUTE BEFORE THE OPEN HOUSE.

TECHNICIAN WAS APPARENTLY ANNOYED WITH MY DOGS (THEY BARKED WHEN HE WAS IN THE HOUSE) BECAUSE HE WOULD ROLL HIS EYES EACH TIME THEY BARKED AND GIVE ME A LOOK. WHEN IT CAME TIME FOR HIM TO GIVE ME AN ESTIMATE FOR EITHER REFILLING THE FREON OR DECIDING TO FIX THE LEAKING COILS (WHICH WOULD HAVE BEEN $1000+). I TOLD HIM THAT I WANTED MY HUSBAND TO MAKE THAT DECISION, SO AS I WAS CALLING HIM, HE SAID TO ME, ''WHAT, YOU CAN'T MAKE THAT DECISION?''. I FOUND THIS TO BE VERY RUDE, BECAUSE IT WAS NOT IN A JOKING TONE. AS FOR THE DOGS, UNDERSTANDABLE, BUT COME ON, YOU'RE IN A SERVICE PROFESSION, LET'S TRY TO BE A LITTLE MORE PROFESSIONAL. NO OTHER SERVICE TECHNICIAN HAD A PROBLEM WITH MY 2 DOGS, OR AT LEAST THEY HID IT BETTER! AS FOR THE COMMENT ABOUT MY DECISION MAKING ABILITIES, VERY, VERY RUDE. AS A SIDE NOTE, A DIFFERENT TECH CAME OUT TO THE HOUSE THE NEXT DAY BECAUSE THE A/C WAS STILL NOT WORKING, AND HE WAS VERY POLITE.

NICK WAS ON TIME AND HIS OFFICE CALLED ME TO REMIND ME OF APPOINTMENT A DAY IN ADVANCE. HE IS VERY KNOWLEDGEABLE AND HAS BEEN DOING THIS TYPE OF WORK SINCE 1981 AND STARTED HIS OWN BUSINESS IN 1995. DID A THROUGH JOB. MADE RECOMMENDATIONS AFTER REVIEWING MY SYSTEM AND DUCT WORK UNDER THE HOUSE. THE DUCT WORK INSTALLED BY A PRIOR COMPANY WAS NOT UP TO CODE AND HE GAVE ME AN ESTIMATE TO COME BACK AND FIX MY PROBLEM FOR WHAT I FELT WAS A FAIR PRICE. DEFINITELY WILL USE HIM AGAIN AND RECOMMEND HIM TO OTHERS.

THEY HAD THE BEST PRICE AND WERE THE MOST KNOWLEDGEABLE.

NICK PROVIDES GREAT SERVICE AND IS NICE TO WORK WITH, WOULD CALL HIM AGAIN IF NEEDED WITHOUT HESITATION.

I LOVE A CONTRACTOR WHO HAS THE OPPORTUNITY TO SELL YOU ON SOMETHING YOU DON'T NEED, AND INSTEAD CHOOSES THE HIGH ROAD AND GIVES YOU THE STRAIGHT SCOOP. I'D USE NICK AGAIN IN A SECOND!!!!

NICK WAS POLITE AND SEEMED HONEST. HIS PRICES ALSO SEEMED REASONABLE. I AM GOING TO SIGN UP FOR AN ANNUAL SERVICE CONTRACT WITH HIM.

THIS COMPANY WAS VERY RESPONSIVE AND FIXED A PROBLEM THAT A DIFFERENT COMPANY WAS UNABLE TO REPAIR. NICK WAS AT MY HOUSE THE DAY AFTER I CALLED AND HAD THE REPAIR COMPLETED THAT DAY. HE PROVIDES A LOT OF INFORMATION TO THE CUSTOMERS TO HELP THEM MAKE A DECISION ABOUT WORK TO BE DONE. (I DECIDED TO HAVE AN ADDITIONAL REPAIR DONE BUT HE EXPLAINED ALL OF MY OPTIONS BEFORE I DECIDED).

NO REPAIRS WERE REQUIRED AND NICK KINDLY EXPLAINED PROBLEM (OWNER ERROR) WITHOUT BEING PATRONIZING OR CONDESCENDING. BASED UPON PROFESSIONALISM EXHIBITED DURING THIS SERVICE CALL, I WILL CERTAINLY CALL THIS COMPANY FOR FUTURE WORK.

I CALLED NICK BECAUSE THE TEMPERATURE DIFFERENCE BETWEEN MY FIRST AND SECOND FLOOR WAS DRAMATIC. I MOVED INTO AN EXISTING HOME IN AUGUST. I QUICKLY DISCOVERED THAT THE FIRST FLOOR WAS FREEZING AND THE UPSTAIRS WAS SO HOT MY DAUGHTER WAS UNABLE TO SLEEP. I WAS AFRAID I'D NEED A LARGER A/C UNIT OR NEED TO ADD ONE FOR UPSTAIRS. NICK WENT OVER ALL MY OPTIONS AND SUGGESTED WE TRY TO MAKE SOME ADJUSTMENTS BEFORE I INVESTED IN A NEW UNIT. AN HOUR OR SO LATER, SOME FREON, ADJUSTMENT TO THE FAN SPEED AND CHANGING THE BAFFLES TO INCREASE AIRFLOW UPSTAIRS AND MY PROBLEM WAS SOLVED! NICK EVEN TOOK THE TIME TO EXPLAIN WHAT HE WAS DOING AND WHY AND WHAT IMPACT IT MIGHT HAVE ON MY ENERGY BILL (VERY LITTLE!) HE ALSO TOLD ME I MIGHT HAVE TO CALL HIM TO READJUST THE AIR FOR WINTER, BUT THAT'S STILL MUCH CHEAPER THAN A NEW UNIT. CALL NICK! HE'S WONDERFUL!

I HAD ALSO ASKED TO HAVE AN EVALUATION OF DAMP INSULATION ON DUCTWORK IN THE CRAWL SPACE. DEE AT THE OFFICE ADVISED ME FIRST THING THAT NICK PERSONALLY EVALUATED VENTILATION AND MOISTURE ISSUES IN CRAWL SPACES AND THAT HE COULDN'T GET TO IT FOR A MONTH. SHE ARRANGED FOR THE TECHNICIAN TO REPLACE OUR DRYER HOSE WITHIN A COUPLE OF DAYS AND OFFERED TO CONTACT ANOTHER COMPANY TO SEE IF THEY COULD EVALUATE THE MOISTURE IN OUR CRAWL SPACE SOONER. THE OTHER COMPANY DID COME OUT WITHIN A WEEK. WE WERE PLEASED WITH THE RESPONSIVENESS AND HONESTY OF NICK & COMPANY AND WERE PLEASED WITH THE WORK THEY DID.